The repairs seem fine so far, but haven't had car back that long. Car looks good from what I can see though so am happy there. Customer service was great! Only thing that stopped me from saying completely satisfied was when I first dropped car off for initial estimate I was told it would take 2 days to fix. I understood it could take longer because there was likely more damage, but it was in the shop 11 business days (longer if include weekends) due to wrong parts. I felt it should have been complete within the week and a half it was in the shop. I had given it 8 business days to be done by being out of the country, and it wasn't done. Therefore, I was forced to get a rental car. I was not picky and said give me cheapest possible car rental, since my insurance only covered a certain amount per day. Most important thing to me is that I wouldn't have to pay anything out of my pocket. Getting even the "cheapest" car rental I still had to pay some of my own money. The main reason I went through my insurance and not the person at faults was cause I could go to this shop and being told 2 days and knowing the shop had 8 I thought I wouldn't even have to worry about a car rental. Yet I did because the wrong parts. I have a very common car. It's hard to believe that they can't get the right parts the first or even the second time or even the third. Maybe you guys need to go with a better company to get parts. I could have gone with another shop through the other insurance and not had to pay anything out of my pocket. Yes it wasn't that much, but it's the principle of it all. I am mostly satisfied but previously mentioned circumstance doesn't allow me to say completely satisfied.
I have worked with MANY people on the "front lines" of customer service and ALL of you are so friendly and make everyone feel at home. Thank you :)
Super helpful team!! Great family business to support. Communicated with me the entire way through the process.
Will return tomorrow to go over problem
My experience was great. I appreciated getting frequent updates on the status of my car. The whole process was very smooth.
thanks so much for everything, I really appreciate the attention to detail!
My car looks beautiful and I'm pleased that they even cleaned the inside. Thanks
Thank you Bryan Lisa and Britt
Efficient, competent, friendly, seamless process. Would
Would highly recommend CARSTAR!
I appreciate the stream of communication on what was happening, how long it would take and updates on when it would be done. Also the fact that Bryan took the time to go over the car with me when I took possession and cleaned up some spots on the car.
You guys did an overall, AMAZING job. Great service and a good job on the painting as well. Thank you
It's not easy to comment when everything went so perfectly. Here's a few things I really loved. The seamless door to door rental, the email updates,the ability to add a repair,and lastly, and by no means. last, is the great staff. Thoroughly explained the process,courtesy, and efficient. Thank you for a job well done!
It was great to hear the updates no wondering what was going on. The truck was finished when they said it would be.
Everyone was every helpful and super friendly!
Thank you to Brittany, Mike and Lisa for the prompt, courteous customer service.
It was a pleasant surprise to have the job done so well and the car returned to me much much cleaner than when I left it off! Well done. G. Gresset
Everyone was sweet, thorough with explanations and very helpful.
Third time(unfortunately) we have been a customer. Fortunately for us these guys are awesome! Almost make you feel like part if the family with the same attention they would give their own cars! The text updates were great so we knew how things were progressing and that it would be done when we returned from our trip. Our car was almost in showroom condition. Well done!
I was at ease bringing my truck there. My husband brought his truck there a year or so ago. And had a great experience. When I had to bring my truck to a shop, I wanted a good one. And Jason said take your truck to Carstar. It's not convenient to the other shops our insurance company suggested, but well worth it. Everyone treated me like they knew me for years. I will highly suggest your shop!!!
The team at Murray's Carstar did an outstanding job. Refreshing to see a company that is good at what they do!
Friendly service and excellent job on Kia also ready ahead of expected finish time
thank you Norman M
Friendly and courteous - efficient too!
You guys went above and beyond. My car was dirty inside and out, you guys washed and vacuumed it. Also my headlight was out and you replaced it free of charge. I will most definitely recommend you and use your services again. ~Kayanna
Fast service, always keeping you up to date and very friendly!
I absolutely love this place! I'm a second time customer and I would highly recommend this place to any of my friends and family. Britt and Lisa kept in touch with me via text as the days progress. I was astounded when I came and picked up my vehicle. My whole experiences was a breeze, their timing was perfect. Loved how easy it was to get a rental. You guys are the best!
Thank you for fixing my car so quickly. Even washing and vacuuming it. I sure appreciate that. You all were very nice to me.
I appreciate how patient and friendly everyone I have interacted with is. They are always willing to answer any questions, honor requests and go above and beyond their normal duties and my expectations. I will never take my vehicles anywhere else. Your staff is amazing!!!!!!
I wanted to say yes, but it wouldn't be true...everything was wonderful except for whoever put my tonneau cover on didn't line up the rubber strips correctly and when it rained everything in my bed got wet. I now have to take it off and put it back on correctly. Mother than that everything was grade A top notch. Front desk, communication, quality of paint and body work were all wonderful. I just wasn't COMPLETELY satisfied....which is what the question asked. Really sorry.
Very happy. Excellent work. Fast thank you!
Excellent customer service, and pleased with the outcome. Thank you for your good work!
The staff was very efficient and friendly. I especially like the text updates!
I enjoyed working with car star and theyntooi very good care of me and my car.I really like Lisa and how she kept me up dated about what was going on very step of the way.thanks so much
Absolutely a first rate, Gold Star operation.
Everyone I interact with shows they care about my experience and are genuinely helpful.
Thank you for every thing service was quick and the repair was great
Absolutely fantastic, worry free service! Car looks perfect will definitely refer others!
My experiance with your company was an eye opener... You have the repair business down to a science. Of course I only met the three people you have working out front but I was impressed with the courtesy and friendlyness. They represent the company well. You can be assured that if I need repairs again, which I hope not, I will return. If any of my friends need repairs, be assured that I will refer them to you... Thanks for cleaning the car... Nice touch of class.... Oh, one final note, with as good as you are I would have expected to have a Porsche returned to me rather than the GMC that I brought in.???? May you continue with success.
Great job keeping me in the loop with frequent texts! And they were finished early!
I am a repeat offender… And if it has to be so, I wouldn't take my car anywhere else!
Awesome service and great pistachiois
Gd informative, customer & mechanical service.
They did a great job and keeping me updated on the servicing of my car. Would highly recommend to my friends and family.
This is my third repair by Murray!!
They are very professional and their word is Gold!
Workmanship is impeccable !!
Third times a charm!! Very pleased!
My only complaint was that I received text updates on when my car would be ready. First text was for 8/12, second text was 8/18. At which point, I started scrambling to change travel plans. Then, received a message later that day (8/9), stating my car was ready to pick up. The work, however, looks great. And, in the front office, Brittany is spectacular. After calling other shops, I was not satisfied. Brittany's professionalism, knowledge, and attention to detail is the reason I chose Murray's. She is a great face for your company!
Everyone is so friendly and helpful. I never felt like I couldn't ask questions. Lisa is very efficient and very nice.
Only thing is the approval process took an entire week
Service and communications were excellent. Staff was great! Especially Brittney and David.
Very friendly and professional.
Did excellent job.
The service I received was far above my expectations. Every person was kind and extended an offer to help in any way possible. I cannot give enough gratitude for everyone I encountered at Murray's Carstar. Thank you so much!!
Honest people.good job guys
I was updated all along the repair process. Very nice feature, no wondering what's going on with my vehicle.
Our little Kia is perfect! Thanks so much!
Lisa is amazing and helpful every time
Excellent service. They took good care of me.
I was impressed with the quality of the crew's craftmanship.
I will never take my car anywhere else!
LOVE THEM! Everyone was extremely helpful and nice. Recommending them to everyone.
Always a pleasure doing business with the Murray's. The staff is courteous and knowledgeable! My car looks amazing!
I've never had a good experience at an auto body shop until now. Thank you Murray's for a job well done.
The car is, once again, in beautiful shape. Thank you for delivering beautiful work; as we have come to expect from Murray's.
A great experience as usual. Thanks!
Great company to work with!
I really appreciatedthat they not only washed the cAr but they also vacuumed the car.
Very friendly staff! Kept us informed and up to date Would recommend to others
They were fantastic from start to finish!
Murray's does a great job and is very customer oriented.
On time and well done. Enjoyable crew to work with
The process was easy, and the repair was perfect. What more can you ask for?
Very happy with the speedy fast repairs of my car. Got it back way sooner than expected! So relieved to be back in our own car and have a sense of safety back.
Everyone I worked with was very nice and professional. I liked the text updates too. Cool feature. Thanks again.
The team was gracious, customer service oriented and accommodating! I grew up in a small town and the kind of hospitality they provided exceeded my expectations!
Great communication throughout the process, thank you!
I appreciated all the updates on my car. Keep that up!
FANTASTIC service we have used Murray before and will again thanks Angela, for your help also lisa, Brittany and Bryan the ehlers family
Did outstanding work in a timely matter
Vehicle Make : Volkswagen
Lisa is amazing! Welcoming, professional and personality plus! Communication is excellent. I prefer email and was contacted twice a day with updates. I totally appreciated the updates. The man (unfortunately, I can't remember his name) who looked over my car when I dropped it off was terrific. He was informative and answered all my questions. I am so happy with my experience from start to finish!
I have trusted Murray's with my repairs for years, I would go nowhere else. Staff is professional, supportive, informative, polite, and basically have my satisfaction as their ultimate goal.
I was so happy to have my car on time after repair and ur service was very nice and approachable!!
I was satisfied with how my escalade turned out to look:)
Superior service at all points of contact. Excellent workmanship.
The team was very friendly and welcoming.They kept me informed every step of the way and what they said would happen actually happened. I would definitely use Murray's in the future.
Thanks for your fantastic help.
They were great. They made sure we were totally satisfied. We always knew the status of our repair because they would give daily updates. They took their time explaining the process and our car looks fantastic. They turned a very unpleasant situation into a great experience. We will highly recommend them to others needing their car repaired after an accident.
I loved the service I recieved at Murry's. The repair and the condition my car was in when it was returned to me was much better than I expected. The staff was very helpful helping me understand the details of the repair, and kept me updated throughout the entire process. The ONLY reason why I can't say I am 100% satisfied is the communication between the shop and the car rental service. I tried to cancel a reservation through enterprise who claimed they did not have a reservation. I called Murry's to ask for the reservation information, and I was told it would be taken care of and canceled for me. Enterprise did not get the message and sent a car to pick me up the next day. I got a reservation later in the week (after the original request). I left the rental car at Murry's when I picked my car up, and was assured again that I did not need to follow up with enterprise. Enterprise charged me an additional 3 days for the time the car was at Murry's. I am in the process of being refunded for the additional days after explaining this to enterprise.
Great work and very helpful! Awesome customer service...felt confident and comfortable with the whole process
Excellent service. Fast turn around. Friendly staff. Professional repair.
Great customer service. Completely satisfied.
The customer service was outstanding. I have never had to claim anything with my insurance before, and have never had to work with any kind of repair shop. I didn't know what to expect, and the customer service Lisa provided was great. She explained everything to me, was great about keeping me updated throughout the process, and even worked with the rental car agency to arrange those details. I felt like they were more helpful than my own insurance company was throughout this process. Thank you for being so great, I will recommend Murray's to anyone in need of their service.
Awesome and fast service, friendly and knowledgeable staff. 5 stars
Me and my wife are satisfied with he while process
I got my head lights switched out by one of the shop employee and my alarm indicator red light is not working when locking doors no beep or flashing lights. I guess it was too much temptation to have a near new car at shop for almost 4 weeks without taking parts out of it. I am very dissatisfied especially after comparing shops on Angie s list to end up like this.
Good friendly staff:);) Ill give 5 star:);)
Every body that I encountered was pleasant and very knowledgeable..
Great communication - updates were timely.