**** H.
Vehicle Make : Vehicle
Very communicative, great result, clean car return. Too many feedback requests. This is maybe the 3rd request. I'm not sure if all the surveys were from different entities but I do know one was from Carstar Murray's
James M.
Vehicle Make : Vehicle
Spent 2 hours waiting for my car to be actually finished when I arrived to pick up. Still waiting on the documentation on what was done over 2 weeks later.
Monique S.
Vehicle Make : Vehicle
I appreciate that you seek feedback, but I have now filled out multiple surveys from you, State Farm and Tesla on this. Please ensure this is the last one. Thank you. -Mark Sanders
Chirag R.
Vehicle Make : Vehicle
There was a complete lack of communication about potential responsibility for repair costs that I might incur in the ~3 months from when my appointment was scheduled until my appointment date. I was made aware of this only at the time of drop-off for repair, at which point there was nothing I could do but accept responsibility or wait ~3 months for an appointment at another repair facility. There was also uncertainty around the final amount I would be responsible for up until the day of pickup.
Overall quality of repair was great, as was coordination with the rental car company. I also appreciated the pre-pickup detail.
Gabriel S.
Vehicle Make : Vehicle
Thank you very much; apologies for the misunderstanding, but understand that customers are also under pressure with the need of their vehicles. Thanks again
Jesse H.
Vehicle Make : Vehicle
Abby James was super helpful.
Kristie M.
Vehicle Make : Vehicle
Exceptional, expedient service! Very professional & received my car before the promised date! Thank you for your excellent service!
Kiran B.
Vehicle Make : Vehicle
After accepting for service your service was great. But getting an appointment was my challenge.
Nicholas B.
Vehicle Make : Vehicle
Repairs were flawless and car was returned very clean.
Deborah H.
Vehicle Make : Vehicle
Lisa Murray and the other staff members we worked with were very kind, considerate, and professional.
Kaitlin G.
Vehicle Make : Honda
Na
Brandy M.
Vehicle Make : Toyota
Great staff and love the text messages through out the process
Abbey V.
Vehicle Make : Vehicle
Very pleased with the service received.
Samuel L.
Vehicle Make : Vehicle
Only two major complaints; everything else was well done, especially updates/communication and lead time.
Please give notice to owners of EVs that some amount of battery discharge would occur during repair, test/verification (discharge rates beyond 900 kW/mi over a few miles were recorded between drop off and pickup), and storage so they know to recharge ahead of time. My vehicle was dropped off at the shop with about 35% capacity after driving from Woodinville. After the repair, the vehicle had 15% remaining to return to the office and then back home with. If I knew to charge ahead of time, I could have avoided the stress of searching during rush hour for a Supercharger that I had never used before.
There were also a noticeable amount oil marks on my white interior upon vehicle pickup. I do appreciate that the exterior was washed, though.
Dennis B.
Vehicle Make : Honda
There are multiple issues with the systems cruise control and anticollision radar. I’m surprised you released the car in this condition to me.
I will be contacting you folks to get it properly repaired.
Jason M.
Vehicle Make : Mazda
Great staff. Great communication. Just took a lot longer than I had hoped. Fortunately the rental car was paid for by insurance. I’ll still be back if need be! Great job overall. Thank you.
Rhmet A.
Vehicle Make : Toyota
They update on time working hard to satisfy customers.
Dana S.
Vehicle Make : Chevrolet
Both young ladies at the front desk were always kind, polite and helpful. My car was done in 2 days so early. That was amazing.
Although when I picked up the car it was very very dusty and dirty on the inside. So much that I had to give my car a thorough wipe down when I got home. I assume my windows were down in the shop and the dust from the shop got in my car.
I suggest you leave the windows up next time you are repairing vehicles. Thank you
Eric D.
Vehicle Make : Vehicle
great communication
Paul W.
Vehicle Make : Vehicle
I would recommend Murray collision to anyone needing a proper fix to their vehicle.
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