My Service Advisor William Wampler was terrific to work with!
I was so overwhelmed by how awesome the staff at failover collision was especially Mitch!! He went above and beyond to help me anyway he could and made my situation so much easier!! I have used caliber collision I. The past and was aware of the awesome customer service y'all provided which is why I didn't hesitate to drive my car straight to your repair shop immediately after my accident happened!! I was so flustered by my accident that I left my wallet at the scene of the incident and didn't have a car or anyone to drive me back to go look for it and Mitch didn't hesitate he offered to drive me back over to where my accident happened and helped me look for it and found it for me!! He was my hero that day and I couldn't have been more thankful that he did that for me! I will definitely be recommending your repair shop to people and will forever be a loyal customer!
Will Wampler was very good. Kept me informed through the process. All repairs look good.
Will was awesome!! He communicated with me regularly and explained things to me every step of the way
Awesome work. Thanks for everything
Mitchell, Jordan and the whole CC team were great, start to finish!!
My car was done several days before expected and representative who helped me was very responsive.
Professional, friendly and kept me completely up to date on the repair progress.
Perfect job, perfect service and great staff!!!
Highly recommend it!
The sales rep was extremely helpful and most importantly he was responsive and kept me updated.
Totally pleased. Very professional.
Great service and attention. Felt informed every step of the way
The car looks great and it was done in a timely way. I was surprised that it cost more than 500 than the estimate. Thus I could not pay for it out of pocket as I intended and needed to submit a claim to my insurance company. I don't think a small piece of trim should cost 500.
Excellent work, communication and efficiency. Finished a day early.
We were very excited that you finished ahead of schedule, with beautiful work. We, my wife and I are very pleased with your work. Thanks grea job.
OUTSTANDING service especially Service Writer William.
... having Enterprise Rent-a-Car on site helped keep my ordeal to a minimum.
I was comforted with the frequent updates on the repair process. I didn't have to worry or wonder how the repair was going.Love the continued updates.
Very friendly. Continuous feedback. Finished early. Excellent experience.
We couldn't have had a better experience. Will and the team were great! I will recommend Calliber to others!
Brett was amazing and my is like new again! Keep up the good work!
ABSOLUTELY FABULOUS JOB. EXCEPTIONAL CLEANING OF THE VEHICLE. A TERRIFIC "DETAILED" CLEANING, ALONG WITH AN EXTRA BUFFING OF THE FRONT BUMPER THAT HAD BLACK BLEMISHES AND AT NO EXTRA CHARGE.
THE CAR LOOKS BRAND NEW. YOUR ON MY "RECOMMEND" LIST TO ANYONE THAT NEEDS A REPAIR.
THANK YOU AGAIN,
For something that is a hassle in every sense of the word to deal with I couldn't have been any more pleased with the service, attention, follow-up, and ease of doing business. Best experience I've ever had in this process and with any other company. Well done across the board, and I sincerely appreciate it.
Brett really delivered and the car looks great.
Thank you! Caliber Collision did an amazing job. I am very pleased with their work.
Already explained my issue when I picked my car up.
Mitch was wonderful. Kept me updated daily on progress of repair and exactly what had to be done. Would recommend to family and friends without hesitation!????
They called me that my car was done ; I went to pick up and just found out that the job was not completely done. They released that car to me without checking the broken BSM . They told me they would send someone to my house to program my BSM system on this Monday, but nobody showed up on Monday. Poor Service. I don't know when my car will be fixed completely. HELP. Feng-Shyong Chuang
Smooth process and very customer focused service delivery. My car was ready sooner than I expected and it looks like it's brand new again. Thanks so much for the great job.
I really appreciate Mitch keeping me informed on the progress of the repair!
We need to talk. I got double paid. Call me.
Professional, competent service.
Will W. is the best. That is all. ????
done on time, looked good, and was kept up to date on status, and right on the estimate for cost
Fantastic customer service, was kept well informed and Dan is great to work with.
Great Job!!! We loved how our car turned out and are very satisfied with our results.
The fit of the repair is terrible. I will be letting my insurance company know of the poor fit. I have an issue when I am told that the replacement bumper probably had too much plastic as a reason why it dose not fit properly and when one can look at the lift gate and see the vehicle has been hit.
As far as the repairs, everything looks great. However there are two big scratches on my hood (not a part repaired by caliber) that were not there before. Two fairly deep, unsightly scratches.
This was great. Convenient, minimal waiting, car rental on site and regular text updates on the status of my repairs. I would definitely come back!
The repairs and service were great. I want to thank you for keeping the car while I was on vacation. Thank you for a job well done.
Dan did an excellent job taking care of my needs. He kept me up to date and informed pretty much on a daily basis.
Very friendly staff, and quick repair.
Sabrina and Will were great! Thanks for the awesome service!
Will did an exceptional job of keeping me informed about the status of my repair and the quality of work appears to be outstanding. I've already bragged to coworkers about Caliber in Grapevine and will recommend them to anybody who asks.
Fast and did a good job. I like the fact that you kept me up to date on the progress. Would recommend.
Will Wampler was great to work with. He kept me updated throughout the repair
You actually finished the job a week sooner than you promised.
Everyone was friendly and responsive.
I was so pleased with Caliber!
Brett was wonderful and so helpful. I will make sure all my friends, family, coworkers and clients know what a wonderful experience I had with Caliber Collision!
Great job repairing the car. Looks great!
Regular communication about status was helpful.
The associates were very kind and welcoming.
My experience with caliber collision was excellent. They were professional, they kept me informed, and they completed the work ahead of schedule.
Vehicle Make : Mini Cooper
Smooth Loved updates text messages. Made my car a friend. Excellent care going extra mile. Will a genuinely good guy
The repairs look really good. I was concerned about there being a noticeable difference in color between the new & existing paint and I was pleasantly surprised that there wasn't. A ver nice professionally done job. I want to add that your administrative assistant, Jordan, was so helpful and sympathetic with me regarding my work schedule and how important it was for me to be able to pick up my car on Friday, 8/26, as well as navigating me to your shop while I was driving around lost. Will did a great job in making sure my car was ready on Friday. Thank you.
Will was an incredible advisor makimgy experience smooth and seamless! Thank-you!
Liked the fact u keot in communication throughout the experience, and completed the repair early!
Unbelievably good. Great communication. Could not believe how quick you all got it done. And I loved that you handled it all and I didn't have to wait for an adjuster to come look at it. Everyone at your facility was very very nice too
Brett Harris was wonderful, received up dates, he is very kind and nice and insures my car will be fixed right and I even got it back a day early, which I was grateful for. This is 2nd time I have had to have work , each time Brett was my agent, I asked for him. Caliber is better because of him
Enjoyed working with Dan.
Excellent service, we were kept up to date on the progress of repairs. We'll recommend Caliber to everyone that needs repairs.
Vehicle Make : Volkswagen
Fantastic team, even though I squeaked in right before closing every went above and beyond to help make sure I was completely satisfied.
I liked the updates about progress
Good job - work looks great - finished on time - couldn't ask for more.
Great job on the repair, it's look just like it did before the accident.
Brett Harris was a pleasure to work with, very professional and made me feel comfortable about leaving my vehicle.
We are very happy with our experience with Caliber Collision. We will recommend them to others.
Much quicker repair than I anticipated, good work!
Excellent service from beginning to end - thank you!
I was thrilled to be adle to drop my car off amd have confidence that it would be done correctly while I was out of town and unable to check on it! Brett and Clayton handled it all painlessly! Thanks crew at Grapevine Caliber!
Vehicle Make : Mitsubishi
Will W. took really good care of us.
Vehicle Make : Mitsubishi
Great work to the team. Dan was great to work with!
Very courteous. Things stayed on time. Good work.
Bret raises the bar when it comes to customer service. Not only was my car delivered quickly, the Caliber staff graciously drove me home and picked me up for retrieval. I truly felt like I was the only customer Caliber Collision was servicing...even though I'm this company is operating at over 100% capacity due to Texas weather. Thank you to Bret and the entire team for the best automotive service around!!!!
Natalie Woods Stanyer
People were great, car looked great. Only one negative. It was to take 2-3 weeks, it took 4 weeks.
My Ford Ranger was repaired and delivered nicely detailed. In fact, it looks better now than it did before the collision.
Thanks Caliber Collision.
Vehicle Make : Mitsubishi
Will wampler and the service tech that worked on our car were totally awesome!! They would not release the car to us until it was perfect!!
Y'all already handled it but we came back TWICE for a car whose roof looked completely horrible! When we first came you guys were saying how good it looked and it took one second to see that the repair job was abysmal!!!!
Excellent customer service by Will and front desk staff. Excellent job done in repairs to the car. AND it was finished earlier than promised!!
Will always use and recommend this location.
There work is in QUESTION!!!!!!
The newly painted area finish is not
Nearly as smooth and slick as the areas whi h were not painted, this car has less than 10,000 miles, I expected a better finiish. Thank you
Dan and the crew were outstanding, professional and delivered my vehicle ready to go as advertised
Two comments: I
I was very happy that Dan Richman was able to get my car out of the shop two days early to match my travel schedule. I was able to go home to my family for a long Fourth of July weekend.
I was dissatisfied about the scope of the work. A truck tire took out my headlight, fender, and damaged the paint on the hood. The hood had some pre existing paint damaged that had been touched up. When the shop repainted the hood with this incident there was no attempt to sand out the previous damage. The hood was simply repainted with fresh paint and in the bright sunshine the previous damage honestly looked like crap. Dan explained that the rework of the previous damage was not approved work from USAA. Most owners would have appreciated a call asking if I would approve a couple hours of work on my dime to make it look like original condition.
Brett was excellent as always
After initial hit and run claim and before I could get myvechicle in for repairs, I got caught in a hailstorm - not severe but had several small dents in hood and top. Though booked out for several weeks on hail repair. Caliber arranged to do both jobs at the same time so I was able to take advantage of a 10 day window when I was out of town and get both repairs taken care of with just one visit. It made things much more convenient for me.
I was always "in the know" of the repairs to my vehicle. The repairs brought my broken 2014 Honda Pilot looking brand new. I have had my vehicles repaired at Caliber/Craig's for many years and always recommend them to family and friends. Thank you Dan for a job well done!
Still beeping when put in reverse. Had to deny the quality of work the first inspection, wait 2 more days.
Dan kept me informed throughout the process - I really appreciate his responsiveness and high level of customer service.
Repair was great and communication was good as well. Time to complete could have been quicker but I understand these things take time.
The edges of both doors were not fully painted. Primer visible with doors shut. Daniel Richman said he will correct the workmanship issue.
The frequent updates on the status of the repair and the perfection of the repair made it a worry-free experience. Dan and the other Caliber staff are to be commended for their outstanding service. I give them my utmost recommendation to anyone needing collision repair!!
Great service and fast turnaround and the job was done correctly no complaints from me
They were all very helpful and were very accommodating with my schedule. I also appreciate the very positive attitudes.
Our bumper was installed improperly and we had to have it fixed here in our hometown
Took way too long. Communication was inconsistent. Texts were poorly timed.
The work was done to a high standard and completed ahead of estimated schedule. I'm very satisfied.
Great job. Timely updates. Friendly staff.
Mitch was excellent. Everything went as planned and repair was excellent.
I always like using Caliber because of the constant email communication during the process.
The job was done well and completed sooner than expected.
completion date was pushed back after already having the car 3 weeks. On Friday when the car was said to be completed, the car was not completed but I was not contacted and therefore put me in a bad position when it could have been avoided by letting me know what was going on. Overall, the work on the car looks great, I just wish that communication was a little better and that the car had been done on time.
The customer service was great by everyone I made contact with. I was kept up to date on repairs being made and due date. However, the alignment is off and pulls to the right,one of the headlight aren't working (not the wrecked side) but was working prior to accident and the panel on driver side door that controls the mirrors is not working properly. I can hear the motor in the door running but the mirrors don't move. Other than that my vehicle looks great and I'm happy with services provided. Thank you
Looks Great. Glad to have it back. Thanks Dan for keeping me informed of the progress. I'm glad I chose CALIBER COLLISION to fix my Acura.
They did a wonderful job!
Dan kept me informred all along the way when my car was being repaired. It looks like a new car. Thanks!
Will Williams was a terrific service advisor and your attention to detail is superior. Car like new again.
Actually - beyond satisfied. Excellent communication - impeccable work. Thank you!
I liked the fact you guys kept me posted on a day by day status on the progress of my car. Thank you
Excellent work. Excellent communication. Thank you.
Above and beyond expectations! Excellent job. Like new!
Dan and the team were awesome to work with. I am very pleased and will refer everyone I know.
You all did a great job. Customer service was superb and the repair itself looks beautiful. I will definitely use this body shop again when needed.
To whom it may concern,
Caliber Collision was great and they had my car done nearly a week and a half sooner than I was originally told. I couldn't believe what a great job they did. You honestly cannot tell the vehicle has been in any prior accidents. Incredible work. I would definitely recommend! 5/5
Dan at Caliber was professional and informative about the repair process. He sent frequent updates as my vehicle was being repaired and was easily available by phone when I had questions. This was my first experience with Caliber and I will not hesitate to recommend them as a repair facility.
Will is amazing! He makes sure that everything is right!
Will Wilmar answered my questions very patiently. My truck looks great! I am very pleased.
Mr Wampler was great! He kept me up to date from start to finish and gave us perfect service. Everything was perfect.
Mitch **** is the best collision adviser I've ever dealt with. He is excellent! Would use Mitch again in a heartbeat.
Dan did a great job of keeping me updated on my car. When I got it back, the car was perfect & completed two days early. Great job!!
I am very happy with the repair. Looks good.
Will and Eric from Houston were fantastic to work with. They were respectful of my time and very knowledgable! Thank you, although this was an inconvenience, I appreciated all the friendly and speedy service!
Great job all around by all tteam members!!
Fantastic and professional staff
My service advisor, Will, at the Grapevine location on 114 did a great job making sure I was satisfied with the repair. There were a couple of blemishes where my car was repaired and Will had me bring the car back in and had those areas touched up he made the whole process easy.
Very friendly people and professional. Had a great experience and they made sure to update me on the process my was going through.
Beautiful work!! Would recommend
others to use Craig's in Grapevine, TX.
I was kept informed and work is guaranteed.
Very nice and helpful Will was wonderful
Best service ever...would highly recommend to anyone!!
Great service. Car was ready when promised car looks great
Your company does absolutely perfect work!!!
I would recommend you to my pickiest friend!!!
No comments. Great job on my car.
I am happy with the work that was done.
We were told by Mitch that he would contact us with an estimate and date of completion on Friday 2/20. He never contacted us.
Door looked great, no evidence of the debt/scratch. I also appreciated how clean the entire vehicle was once finished. Thank you for quickly fixing and making it shine.
On time. As estimated. Professional work
Quick and above and beyond customer service
Appreciate the results on my black Cadillac and the Professionalism from Brett. This is the second different repair and I recommend your services. Thanks!!!!
Will was awesome and the repairs exceeded my expectations. The truck looks perfect and the process was painless. Thank you for such a great experience.
Once again you have lived up to your stellar reputation.
Once again great job all around
Your shop has always provided great service to me and my family. Thank you.
Vehicle Make : Volkswagen
Friendly. Courteous. Automated. Great job
Dan kept me informed and was a pleasure to work with. My car looks gteat.
They are courtious, informative and focused on the final products quality assurance.
Everything looks great so far and the email and phone call updates were helpful.
Everyone was so helpful and courteous. The car repairs were completed quickly and accurately. They did an incredible job! I would definitely use them again and recommend them to friends!
Great job kept me informed got my car back for Christmas!
Will Baumer was a wonderful advocate for my car. He was very patient and worked hard with my insurance company to ensure I was not out extra money for my rental. The body shop did a great job on my car, it looks beautiful!
Excellent Service as always. Bret was superb!
I loved the constant updates on the status of my car. Thanks for keeping me in the loop!
Dan was excellent to work with.
My experience with Craig's collision center was great. Your team was able to schedule an appointment the same day I called to get my car assessed, get my car in quickly for repair, negotiated smoothly and quickly with my insurance, and had my car ready in five days (two days quicker than estimated)! The repairs make my car look brand new. I was also surprised that you cleaned the inside! Thank you! Hopefully I won't need my car repaired again but if I ever do I will be sure to take it to your company.
An excellent job, will always recommend Craig's Collision
Excellent all the way around.
Your text messages are helpful because I did not have to take time out of my day to call you for updates.
Wonderful job and the people are the absolute best. Definitely will recommend!
Great job and very communicative employees. Thanks!
This is my 2nd repair with you. The whole process is smooth, from start to finish. I really like the good lines of communication between the customer and the service representative as to updates, and where we are in getting the car completed. I will offer to anyone asking for body work to check out your company if going for a few quotes.
Awesome working with Don and the team at Craigs
The only minor complaint I have is that the interior of the car was dirty. From all the body work, I'm sure, but it just showed up more w black leather upholstery.
Otherwise, workmanship looks great. Process was very smooth.
Excellent communication and made the process very easy for me! You kept me notified and aware of each step and stage without asking and I never worried about my car! Thanks for a job well done!
Staff friendlyandmy car looks great
Car looks beautiful. You were very good about keeping me informed of progress. The work was done quickly.
Dan Richman was very thorough with communication. Our car was promised in two weeks, and it was done in one. Every part was painless and easy. We will definitely use Craig's in the future.
You guys are awesome. Dan did a great job. I am really pleased.
The staff was very courteous and my car looks amazing. I don't have any complaints.
Excellent work and would recommend
Brett was an excellent advisor and made the process seamless for me.
Great service!! Would recommend.
The work was okay. I questioned a gap between the fender and the rest of the car. I was quoted one price and when I was called to pick it up it was about 150.00 more. I was told that they had to add another part, but I was not informed in advance of the additional charge. I had to scramble to find 150.00. Not good business. I should have been informed in advance. I also feel that I should pay the price I was quoted. NOT A HAPPY CUSTOMER. Martha R
Dan Richman handled everything perfectly! Very satisfied with the job done.
My wife is very happy with the repairs. Thank you Dan. Have a great day.
Exceeded my expectations.
Very good job of keeping me informed of the status. Also Dan noticed a discerpency in the estimate that was important because Alstate estimated the wrong damage.
Awesome job as always. Thank you!!!
Brett was so kind & helped me so much by working out a time that was convenient for me to pick up my car.
My car is not completely fix, they missed something. Now I have to bring it back and I live an hour away.
Your dedication to a quality job and your professional staff (Brett) made me a repeat customer.
This is the second repair I have had done to my vehicles, I am very pleased with the work performed on both my vehicles! Thank you!
Dan was exceptional handling my Toyota. I would recommend Craig's