First, I was extremely impressed with your level of customer service. Everyone I spoke with was both courteous and knowledgeable, and, of particular note, Bryan was especially remarkable. He was patient, polite, and went the extra mile to ensure every requirement was met. I am extremely happy with his level of hospitality and professionalism. Additionally, I am very happy with the quality of the repair to my vehicle. The installation and paint match are flawless. I will absolutely recommend Caliber Collision - Aliance to any and everyone!
Thank you so much this my first car accident and y'all made the repair process so easy for me!
Car repairs estimated to take 2 days but actually took 8 days. Updates to me regarding repair status were not timely.
Dan was great ! Thanks for everything
Mirror is loose on driver side door which was repaired not sure if mirror was taking off with the door as a whole or separate but the the whole housing for it is loose now
I think it is important to say your service was great.
I feel your process for dropping the vehicle was fast and easy for me.
Your brief updates on the progress of my vehicle repairs was great.
The final completion and pickup of my vehicle was fast and easy.
All persons I dealt with were professional and appeared to enjoy doing their job.
Thank you for the great service and excellent work on my vehicle.
Above and beyond satisfied with the repairs done to my Toyota! Thanks to the whole team for the hard work!
Went the extra mile on the car to make it back to normal
Thanks so much Ashley for helping with our son's truck repair. You made the process easier:)
Though it took quite a while to get all of the repairs made, it was worth the wait to get everything repaired. It looks great and ran very smoothly on the trip home. The staff is friendly, helpful, and kept us updated as repairs took place. We will definitely recommend Caliber to family and friends.
From drop off to pick up, Dan kept me informed of the work being done and I was able to get my truck back in a quick manner. Thank you Caliber for a job well done.
I have used caliber in the past and they did a fantastic job! I would gladly recommend them to everyone. Thanks Dan for all your help!
Great job on the repair. I was really impressed with my rep. he went out of his way to make sure that everything was done correctly. He also went the extra mile picking up those little obscure parts so I wouldn't have to wait an extra weekend for my vehicle. My rep. Also went out of his way to communicate every step of the process. Thank you for the personal care.
I thought entire staff was great, Scott Graham did excellent customer service during repair process
Excellent customer service. Great communications and updates on the status of my vehicle and expected completion date and time.
What a great experience! Quick service, great customer service. Thank you!
Scott was awesome. Kept me informed and the car was ready right when he said it would be. Thanks for all your help.
Dan was awesome at Caliber, he kept me informed and had my truck ready in 3 days as promised. I will definitely return to Caliber if I need any auto body repair in the future. THANKS CALIBER
Great communication, car looks great!
Great work thanks so much!
My overall experience went very well. Scott at the North Fort Worth store was very helpful, he updated me with a phone call with each stage my car was in. He also explained what happened to my seats on impact and actually accepted my car when they were full. I also got my car back early. I had to retrieve something from my trunk and they were super helpful with letting me do that. I'm pleased with my experience.
Thank you for doing such a great job!
I'm surprise that your office does not accept cash ! Also, please open Saturday for 3-4 hours for pick up and drop off only like Classic Chevrolet Body Shop.
Everything was a great experience except for the fact that when I got my car back there was a lot of dust all over the interior of the vehicle. You can tell that they did a pretty good job cleaning the inside of the car but it wasn't up to what I thought it should be. Dan did a great job and kept me informed the whole time.
Very happy with the quality of service s and the daily updates. Would definitely recommend to others.
Vehicle Make : Mitsubishi
Excellent service from the beginning to the end. From the moment you walk in the door till you leave. Will recommend it to anyone I know in the future
I just picked up my truck on 23 Dec 2016 at this moment I am very pleased with all the work.
Working with Caliber has been extremely easy and so quick. I was able to get my car in and out and the whole process was seamless. Scott was great and kept me updated the whole way. Excellent service!
Extremely courteous staff and I felt like they ensured the repairs were satisfactory
Scott Graham was very pleasant and did a great job.
Vehicle Make : Volkswagen
Considering that I had to take my car for repairs and no one likes that the overall experience was fantastic. The automated status updates were wonderful, the service manager was incredibly helpful and the entire staff was highly professional. I hope I never need a collision repair service again, but if I do I would easily choose Caliber again.
Dan was very nice & helpful.
Very impressed how you kept me updated on the progress of our car. Thank you for the great service and will use you in future if needed. Will recommend you also!! Thank you!
Loved the updates, they let you know someone is working on the vehicle while it's in your possession.
Scott said my minor repair could be worked in right away and repair would take 3 days--and y'all delivered as promised. I'm very pleased with the work--and glad to have this new location nearby--so convenient, especially to have Enterprise leasing office right there, too.
I was kept well informed on a daily basis! My advisor was friendly, and I couldn't have asked for a better job. !
I was impressed by Scott's professionalism and kindness. He was always in a good mood, helpful (voluntarily carried my kid's booster seat from the rental to my car for me) and accommodating (looked into a blinker issue that was apparently unrelated). Thank you for the positive experience. Blessings to you.
This is the second time i have used Caliber Collision and completley satisfied with the experience again.
Kept informed about status of work as well as impressed with the final product. Bill Ditman
Well done! From start to finish! Rep was friendly...loved the regular updates...work looked good.... was returned sparkling clean!
I was very dissapointment my vechicle was not the same as your promise that it will look the same before the accident. My vechicle now in still in bad shape. The allignment is not fixed at all and now we have to deal with a noise that we dont know where that coming from. This is not fair at all we didnt choice to this mess and hoping it will get our vechile back it was but it did not. I Deffinetely will not recomended this to any people that I know. I am very upset of what the result of my vechile. My vechile is still not fix.
Sean delivered our vehicle under budget and in less time than quoted. We had a wonderful experience with Caliber Collision and would definitely recommend this company to others. It is very rare today to have a company exceed our expectations. Well done Sean!!
After looking at the work in the sunlight I realized there is a noticeable difference in color from the rest of the car. I will be there Monday to discuss this with Sean. The overall experience has been very good.
Excellent service and staff.
Sean Holzschuh was truly professional and made every step of the repair process go smoothly.
I'm happy it's done, and a black car still looks great
Sean was extremely helpful and accommodating. And he got my car fixed almost a week ahead of the initial estimation. VERY pleased with my experience and would go definitely go back.
I was very impressed with how friendly and professional your staff was. They kept me informed every day. Great staff!
You guys rock!!! Thank you for making my truck new again. Awesome job!
Friendly and great customer service. Also my vehicle was serviced in a timely matter and the work was awesome.
Excellent service throughout.
Thank you to all????????. Can attic experience.
Chase and the crew provided excellent communication throughout the entire process. Caliber was really efficient and I'm impressed!
Thank you for completing the repairs early.
Everyone was so helpful and on top of things. I truly appreciate everything!!
Bobby was great! He answered any questions I had and was very nice!
Great customer service however, I still have a scratch on my tail light and there's still a dent in my bumper.
Bobby was very friendly and helpful. Location is clean and inviting.
They were wonderful and everything went perfectly. I enjoyed the regular text updates, and they cleaned my car inside and out!
I was glad to get updates and hear that repairs were ahead of schedule. Happy to get my car back just in time for a trip.
Chase did an excellent job His ability to make people feel like they are important and his ability to remember names is phenomenal. The entire staff at the location was very pleasant and projected the image of truly caring that the customer needs were met.
I needed my car back by a certain date for a trip and I really appreciated Calliber Collision working hard and fast to get it done in time!
This is the second time I've worked with Caliber. Both times I had no real issues. The car was ready a day or two after I thought it would be fixed but overall, they did a great job on the repair. My advisor, Chase, helped me out during the payment portion as my credit card number was stolen and subsequently closed after a fraudulent charge was located. Because I failed to bring my credit card with me, Chase obtained permission for me to run home and get another card to pay the charges. I'm grateful Caliber didn't turn an already bad issues into something far worse! Thanks for treating me like a customer.
Thank you for the incredible service and the fantastic work done on my vehicle. Everyone was very pleasant to work with and the work was done quickly. Having Enterprise in the building was especially convenient. I will mention Caliber Collision if any of my friends are looking for a body shop!
My car was delayed in its repairs and i wasn't notified until i called. And my car was not repaired correctly after i picked it up after they assured me it passed quality control. Im completely dissatisfied and have filed a formal complaint against the shop.
I really appreciate the service especially the updates via text. Thank you
I can't remember the gentleman's name who helped me out throughout my experience with your company But clearly this man is underpaid :-) He did an amazing job and I will refer everyone I know to your company just because of all of his hard work
Sean was absolutely fantastic great communication and professionalism made the whole process extremely easy and very friendly personality
Sean, was excellent at helping me with my repairs, it kept me completely informed during the whole process
Special thanks for clips and rubber gasket for grill.
Very pleased with the finish of the hood.
Shawn and the receptionists were very helpful snd friendly.
Great communication, great work!
Service was wonderful, Chase did an excellent job with taking care of us. I was pleased to have inside of our car cleaned and vacuumed as well. I also appreciated the text message updates for the vehicle and that you have an enterprise location on site. Thank you!
You guys did a great job. I appreciate you going above and beyond to get both claims done at the same time. I will be recommending you to everyone! Thank you Sean!
The text updates were awesome...especially for today's busy world!
On the front windshield window, on the drivers side, the plastic moulding along the edge of the glass came off while I was driving down the highway due to broken plastic tabs. This has since been resolved with some epoxy. I don't have alternative means of transportation to bring it back in to have it properly repaired.
Very professional and friendly service. The work was done very quickly and the quality looks great! I will recommend to my friends and coworkers.
Chase was awesome. Promote the guy!
Attention to detail and great follow up.
Chase was awesome! He kept me well-informed and my car was gorgeous again when I picked it up. Claire at the front desk was wonderful as well. She is so sweet and went above and beyond to get me in and out of the office quickly when I told her I was in a rush. Great staff and great shop - thank you!
The only thing I was bummed about was that after getting my vehicle all fixed was that they didn't take the time to wash it. I guess I'm too used to my other services going above and beyond and doing this. Other than this one thing everything else was great!
Every one from start to finish provided exceptional customer service. I was updated throughout the process. The service far exceeded all expectations. Thank you!
It was an awesome experience. Great customer service. Glad you opened at seven. Rent a car ready. Good communication. Super fast. Clean. Great location.
They were very helpful in repairing my vehicle!!
I cannot believe how fast and compedant Craig's Collision has been. I am very satisfied and if I ever need repair again I will use Craig's and I will also tell my friends how great the service has been for me.
The Alliance crew greeted me as soon as I arrived. Thee kept me informed and finished on time. I'm very pleased with their service.
Fantastic job from the drop off to the pick up.
Very quick and clean service with no hassles. Chase Richman kept me up to date on everything. Happy with the repair and would recommend. Thanks!
Yes I love the experience that I received from Craigs collision. They have great customer service and top notch service.
Everyone was very courteous and professional. Receiving a status by text was so easy without having to call for a status. The facility and parking lot were extremely clean and welcoming. Being able to rent from enterprise there on location was exceptionally convenient. My car was ready when promised and I loved that it had been washed and cleaned inside, thank you so much for the ease of having my vehicle repaired. I could not be happier with the results.
Vehicle Make : Volkswagen
Job well done!!!
Great communication by Chase, and my car was finished earlier than expected. I was very pleased with the entire experience.
Excellent customer service. Great job on the repair.
Terrific job communicating during the process, top quality work and a seamless process with the rental car agency - well done!
Chase was friendly, professional, and expedient. Excellent listener, and went above and beyond to ensure I was informed along the way as my vehicle was repaired. The same goes for the Geico repair express adjuster, Angela. Truly a great experience stemming from an otherwise negative situation. Cheers and thanks to both of them, and the repair team.
Thank you for a great job!!!
From the time I walked into your shop until the the time I picked up my car, I was very impressed with your staff in your Fort Worth office. They were very professional & friendly,but not stuffy or fake.they were very quick and reliable! I will dedinitely use your Fort Worth in the future.
Thank you getting car fixed so we could travel for Xmas!!
I really appreciated all the updates and everyone being so helpful.
Have used Craig's before. Service is exceptional. To
No phone call to discuss issues with us is necessary. The only issue was a lack of communication after the car was left for repairs. I called several days after leaving the car to find out about the status of repairs and received an update. But other than the communication on the day that I signed papers and left my car for repairs there was no communication except to say your car is ready.