We appreciate the flow of information and the nice work done.
Outstanding organization - top to bottom!!!
I already filled out and submitted your survey, please reference that for my experience.
Vehicle was not delivered when promised, damages were done to the tint on the truck, and it was returned with a bent rim that was not delivered to me 7ntil a month after repairs were finished - AND I had to get it mounted.
Thank you for doing such an amazing work repairing my car ! It looked like nothing ever happened and the complimentary car wash was very nice ! My tires and rims were shinny and taken care of too! So happy with your service and the girls at the front desk are very nice too! Thank you so much
The fix seems fine. But the communication was pretty bad. Twice, I was given dates when the car should be ready and then, when the date arrived, complete radio silence. No info whatsoever. After the first time, I called and was told the date had changed. No explanation for them not informing me. I’m so glad I checked before going to pick up the car. The guy, Terry, promised he’d keep me in the loop. Then the same thing happened again. Due date came and went with no info for a few days. I called and got the same runaround a second time. I get that things can be delayed. But there’s absolutely no reason to not let me know about the delays. It’s very poor customer service.
Still a little problem with the back-up camera, but I am too tired of trying to get it fixed. It is enough better. Everything rlse was great!!
The team was patient as the parts took forever to get to the shop. They were helpful in communicating with the insurance company and rental car location.
Eddie was great to work with!
There were some issues after receiving the car. Rear bumper not flesh with the body of the car, headlights not setup properly, DLRs are not active, and whining noise from the accident is not resolved. I will he contacting marissa tomorrow.
Service was fine but it too much longer than expected.
Vehicle Make : MERCEDES-BENZ
I have a very rare, and last of the Handmade E55 AMG cars. After it was involved in an accident through no fault of my own, I was advised by Loudoun County Exotics ( who have worked on the car in the past) that if I wanted it to be repaired properly, I should have D&V carry out the repair. I could not be happier with the resulting work. You are true professionals, artisans, and take pride in your work. Well done to the entire team. I would have no hesitation in recommending your work to other friends who have exotic and rare cars.
All of you are very professional. My son had recommended me to use your service. He was right. Thanks again. Wish you all happy holidays.
Knowledgeable and customer focused employees.
I couldn’t be happier with my experience. An excellent atmosphere with the quality of service that starts at the top.
Marisa did a great job keeping me updated with the status of my vehicle.
Even do my car was totaled the team at D&V was very professional,friendly and helful that is why I recommend them to friends and family.
Keep up the good work team D&V
The single best customer experience I have EVER had- well done!
The body repair and paint job were GREAT!!!; however, I know the aforementioned results would not have been achieved were it not for the D&V staff--the estimator, the body shop techs, the painters, and the front desk are truly outstanding. I would personally like to thank Eddie Montero for his professionalism and caring attitude. What a joy to encounter an individual who truly is knowledgeable, enjoys his job, and strives to ensure the best customer experience. Thank you D&V for a job well done.