Good communication Done quickly
THEY DID A GREAT JOB! CUSTOMER HAPPY!
I really appreciate how attentive and how quickly the repairs were done. Good job.
Thanks Mark! He had my car done earlier then expected and he's really nice! Awesome job on my car
The complete experience was A-one. From the Receptionist/Cashier to the Estimator, I was shown courtesy, concern, and competence. Communication during the repair was excellent. I only interfaced with two individuals during the complete process, Mark and M___ (sorry, I'm experiencing a Senior Moment). They made a favorable impression on me, and guaranteed my return when/if the occasion should arrive again.
I guess I should add that the repair was highly satisfactory...but that's what I expected from Coulter.
Well done, everybody!
The person that went over the repairs seemed to simplify what was actually done to the vehicle by only describing cosmetic repairs. I would have liked to hear about what parts of the exhaust system were replaced and overall more detail. I would have asked but the guy that went through everything talked at such a low volume, I figured I wouldn't hear him anyway. I believe his name was Riley. Other than that, I feel good about the service so far and appreciate the customer service throughout all other aspects of interaction and service. As for the car, I've heard a few bumps and odd noises but I'm giving my car some more drive time to see what happens. Overall, good service and experience.
Completely amazed that the car looks so good and was delivered a day earlier than expected. Many many thanks for such a positive experience.
Amazing service. Kept me updated, friendly, and in and out in 3 days. A day earlier than expected! They worked so easily with insurance carrier covering the claim as well.
Great professionalism, and service. The email updates were an awesome tool.
I was just disappointed my vehicle was not taken over to the service department as requested. As it turns out, the tire in question was low (warning came on). Since the techs don't start until 8am, I stopped at Discount Tire and was told there is a nail in the tire. I have had this problem for about a year and noone ever noticed nail when adding nitrogen. Now I need to make another trip to the dealership to have this taken care of.
It was done well and professionally, but I was disappointed that I had to sign a a paper that said you were not responsible for anything that happen to my car while it was in you had it.
I do not know why there is a kind of different sound while the car is moving. Am still observing
Riley was extremely helpful and made my experience run extra smoothly. My car looks amazing and I would gladly recommend your company to anyone I know!
Courteous and professional.
Good job! Great customer service, fast delivery.
Thanks so much
Great service, timely, courteous and very happy with the results of my repairs. Thank you
So far the car works good. Looks good thanks a lot happy holidays
Very pleasant to deal with professionals
Riley was GREAT!! He kept me informed and my car was done on Friday instead of Monday. Also Riley took care of getting some regular maintenance completed while the car was in the shop.
We are Very, Very, Very Satisfied! !
Bruce & Kathie Working
Thanks for doing a great job and for the prompt and friendly service.
Mark Shillington made this whole process so easy. He took care of every detail, stayed in constant communication with me and handled all insurance matters. I was very impressed with this whole process and have never had such a pleasurable experience.
Did a great job finish ahead of scheduled time. Very professional.
The repair on my Buick Enclave was well coordinated and the results are fantastic. The team communications were professional and and delivery was ahead of promise date. Completely satisfied.
Kept up-to-date with daily progress reports and timescale estimates. Same point of contact throughout, including helpful advice on the repairs. Thanks.
Riley's communication and updates were incredible. My car looks great and is driving very well. I am very pleased with the quality of the work and the frequent updates. It was overall an excellent experience.
Thank you for washing my truck -Tom W.
Very professional service. Was kept informed as the repair progressed. My wife's suv looks completely new again. Reilly did a great job. Coulter Cadillac is a class act. Will highly recommend you to any one I meet.
YOUR REPRESENTATIVE AT COULTER COLLISION WAS NOT VERY NICE WHEN IT CAME TIME FOR ME TO PICK UP MY VEHICLE,I HAD BEEN TOLD FOR A WEEK THAT IT WOULD BE READY ON THE 3RD, I WAS PREPARING TO PICK IT UP ON THE 3RD AND WAS TOLD IT WOULDNT BE READY TILL THE 4TH. AND WAS THREATENED WITH NON REPAIR IF I DIDNT AGREE TO PICK IT UP ON THE 4TH. HE BASICLY TOLD ME IT WASNT HIS PROBLEM THE FACT THAT I HAD TO TAKE THE DAY OFF AND HAD BEEN MAKING PLANS TO GET MY TITLE BACK AND NEEDED TO GO TO A SPECIFIC DMV OFFICE FOR AN INSPECTION AND THAT IT WAS ONLY OPEN CERTIAN HOURS. HIS TONE AND VOCABULARY WAS VERY RUDE. HE CALLED ME ON THE 4TH AND TOLD ME THAT MY CAR WOULD BE DONE BY 11:30, HE THREW OUT AN ATTEMPTED APPOLOGY. I ACCEPTED JUST SO I COULD GET MY CAR BACK IN CONDITION PROMISED. WELL THAT DIDNT HAPPEN EITHER, THE COLOR OF THE DOOR DIDNT MATCH THE COLOR OF MY CAR, AND THE PINSTRIP WASNT THERE BECAUSE IT HADNT BEEN DELIVERED YET, I WAS TOLD TO COME BACK AND IT WOULD PUT ON, I LIVE IN TEMPE I DONT KNOW WHEN I WILL HAVE THE TIME TO DO THAT.
My car looks brand new. It was a beautiful repair job and I was kept informed the entire time of the progress and it was delivered a day early, I am very satisfied and would recommend Fix Auto to anyone who needs repair work.
We were very pleased with customer service ! Our car looks beautiful again. Thanks Mike????
I absolutely love the repairs. They did a phenomenal job. Very professional with great communication will definitely recommend.
They were very cordial and competent to get the repair done properly ! Thanks for a good job!!
There is buff marks in the paint that I am going to have to get out. They are above where the damage to the paint was damaged.
Team was very helpful and did a nice job detailing my car in addition to fixing the sunroof. Very helpful with car rental and making the experience delightful.
Your workmanship earns ultimate praise from this very satisfied customer. Thank you very much, Keith S
Jay was professional, kept me up to date on the status of the repairs, and did a fabulous job. The receptionist was also very nice and professional. Great work!
Quick and easy! Great job!
Wonderful customer service. Repair appears to be first quality. Keep up the good work.
Appreciate the fine work. what I expected, you delivered. Top notch service, treatment and workmanship!
Great customer service from Jay and staff... excellent communication and quality work....
I had my car delivered to Coulter Collision for a 2nd opinion and to have the proper repairs made as the original dealership did not. Fix Auto Collision took care of EVERY aspect of the necessary repairs and alleviated all the tangled up insurance and previous repairs mess. They facilitated a rental vehicle for me as well. It was the BEST experience I have ever had regarding a collision repair. I will be highly recommending this business to anyone In need of collision repairs. I can't thank you enough.
Haven't got the car back yet, your computer system needs fixing!
The car was very dusty on the inside I have some marks on my dashboard that I hope will be able to be wiped away also there was a part on the passenger seat that I have no idea where it goes. Repair itself looks good so far I will have to wait to see it in the sun tomorrow.
I'm so thankful for Jay Santomeno. He was an absolute pleasure to work with. This is the second time I have had my car fixed at this shop and I would not go any place else. Customer service is spot on! Diane at the front desk is amazing. Thank you for the trust I felt starting from the 1st phone call I made to set up an appointment for my estimate. My car looks beautiful and it is more than obvious that your employees take pride in what they do! Thank you!!!!!
The work was superb, the communication as the work was progressing was very good, and the customer service was excellent.
Jay was very involved ensuring I was totally satisfied- offered transportation to and from.
Will recommend to others.
Vehicle Make : Volkswagen
The repair and service was great. Jay that helped me made the whole process very easy. It was much appreciated.
The paint has a bit of a drip in it However. Not a huge deal. Color match is great.
Also, the service text messages are a bit excessive. Could donwith about half as many as you're sending out.
Riley Clay went above and beyond to help me solve my auto issue.
Ryle was great!! Always answered my calls and was very professional!
Over the top service! Thank you!
As always an excellent experience
My service adviser is awsome, thanks
Great job. Daily updates. Done quickly. Beautiful work. Great people
I appreciate the daily updates!
I'm sorry. I hate to give negative feedback however I did not have a great experience at all. I was not given updates on the status of the repairs. Nor the costs of the repairs. I was given texts almost daily that were completely inaccurate. Constantly giving me inaccurate completion dates that were changed almost every day or every other day.
I was told items were being repaired on one day - only to not have been completed for weeks.
I was told a dollar amount for repairs of between 9000- 10,000. I still have not received an updated amount of total cost of repairs which could have been helpful in my decision making process concerning wether or not to continue with repairs versus the overall value of my car. Considering my car was damaged by another individual at fault in a car accident.
I had specifically asked if I would need to be responsible for any costs at the time of picking up my vehicle. I wanted to be prepared.
It has been over one month and 3 weeks and now I am told the amount is over 1200. Had I been told this earlier - this issue of the total amount due could have been resolved allowing me to pick up my car. This was never told to me when I asked.
Now it will cause further delay.
This has not been a good experience whatsoever.
Great service at a very reasonable price. The Coulter bid was lower than Arcadia Body Shop and Penske Automotive.
I expected excellent costumer service and as usual that is exactly what I received. I appreciate a job well done. Thank you.
My bumper is not on straight. Am having to return it which is a big inconvenience
Outstanding customer service.
I am very grateful how quickly and professionally I was helped right from the beginning. Everyone communicated very clearly and timely.
I liked Riley. He was a nice guy and did a great job and was very helpful!!!!
Excellent service and repair.
Superb service and personal attention.
the job was done quickly, professionally, and the crew realized it could be done simpler than originally thought which saved me a LOTY of money. I am thrilled.
Always pleased with the service we receive at Coulter. Did think it would take less time to get my car back.
The repair looks good. Jay was a pleasure to work with in the body shop area. I was interested in the repair being confined to the fender only and Jay had the tech come and talk with me and explained how and why it would not be possible. Needless to say, I was impressed and decided to have Coulter perform the repair. Hats off to Jay and his team. I will recommend Coulter if the opportunity prevails. Have a great weekend ladies and gentlemen, Brian G
Jay and the team at Coulter took very good care of us and were very professional and courteous.
Had a great experience -thank you.
AND - my car was cleaner when I picked it up than when I dropped it off -that was a nice plus!