The work is good, however, a simple fender repair that should have take a week at most took almost three weeks.
I really like how they kept me apprised of how the repairs were progressing.
The work was simply not completed & have heard nothing about the insurance supplemental request.
Very quick and courteous!
I like that the Bob**** Auto Body team will go to bat for car owners when insurance companies want to use lesser products in repairs.
I think in the car repair business there is always room to improve communication.
Clients like to be updated on the progress of repairs being made to there vehicle.
They did a great job, restoring the damage to be like new.
When I opened my deck lid it was apparent that it had been slammed the mechanism was bent straight out. I had mentioned this to the gentleman that gave me the estimate that it seemed sprung, not due to the avcident involved however it did need adjusted. I even said that I would of course see to any charges. It was cold and windy when I picked my car up so I took pliers that I had in my trunk and bent it down. Fortunately it did not break off! I am very weary of having to constantly be disappointed in what I feel should have been addressed. I also noticed it looked like something had been used to pry open the trunk because their is now paint missing on the side of the deck lid. Truly I wish someone would do what is expected of them instead of just ignoring the customer and the problem. So that is my review. I use you guys for repairs oil changes etc. I know I’m not a big ticket item , but really? Give my car back that way. Come on!
My car has been in the shop since October 31st. Almost no updates, I tried several times. Now it was transferred to smicklas. I do not want to have to pay for my loaner car, with enterprise. My insurance guy said it was a 10 day job tops, but if I kept it there, it would have been another 2 weeks. Worst experience I have ever had with the group one company. Not happy at all
Excellent body work and paint job. Very happy to have my truck repaired at Bob**** Collision Center!
The lady that supervised the project, Brittany really did a good job keeping me informed. Really appreciated the communication and help.
The backup camera does not work. It was working fine before the wreck. Do we need to bring it in and contact the insurance company? How does Doug want to handle that?
I wouldn’t have asked for anything different, great job everyone
Good communication. Job well done on my vehicle.
I'm not happy with the finished result
Our tech, Doug, is amazing! He stayed in constant contact with us making sure we knew exactly what was happening with my vehicle and how long it would take. It was a smooth and seamless process with my insurance company. Bob**** collision center took what was an extremely stressful situation for me and handled it with ease and top notch professionalism. Thank you!
Headboard was messed up after I picked up my car and they did nothing to fix it. It’s a brand new car, so there was no way that it was like this before I brought it in. I used vacation time to come up there only to have terrible customer service and disregard for my comments.
Excellent customer service
I have not been treated so well since I left the east.
I highly recommend
Finished product (car) very good
I did not think there were any businesses left like Bob****
Victoria E Hsll