At the end, everything was resolved, so that's good. Our service contact, Linda, was great - she was always very attentive and provided good communication. She kept us up to date each step of the way. Why we can't give this question a "yes" answer is because twice we were told the car was ready and, both times, when we arrived to inspect it there were areas of damage.
Fine customer service, attention to detail, thorough, went the extra mile to ensure insurance communication was accurate, timely, and complete. Courteous and friendly with positive reception.
Loved that they dropped off my vehicle at my home and drove the rental back for me. Very convenient for someone w three little ones at home. Also appreciated the quick updates on the process of repairs
Multiple scratches on my jeep hard top that were not there before as well as the rear passenger door not operating correctly.
I wish the mirror had been orderd when I set up the appointment and could have been taken care of with other work. Other than that I was very satisfied
From start to finish,service was outstanding,great job.
Dale went above and beyond, even finish earlier than projected.
Rental car was kind of small and junky! Caliper experience excellent!
Very satisfied for the service
The repair was excellent. The car looked brand new. My thanks to Kim for keeping me updated on the repair.
Great experience and will recommend to others
My experience of Caliber was good however; my experience with Enterprise Rental Car horrible. I waited an hour and a half for them to get me then once we got to the location for the car or supposed to be they were out of town this weekend against the traffic to location and then I Had No Reservations I finally get around to it was terrible.
Linda did a great job of keeping me informed every step of the way. This was the easiest car repair I've every had. Thank you very much!
Linda was extremely helpful in processing my car. The car looks very good.
VICTOR M. Maske
Excellent Customer Service.
All employees great but Kim was wonderful. Very ver
Work professionally accomplished.......
Excellence experience, well informed and ahead of schedule.
Everyone was polite and very easy to work with
Kim did a wonderful job on my 2016 Toyota Tundra. I am completely satisfied with the job that was done.
Jason was great to work with.
Great job by the staff. Promises were kept and I am pleased with the work done.
Great staff. Very professional. I will recommend Caliber to anyone who needs repair services.
Thank you for repairing my car and keeping me updated along the way with text messages.
Car was returned earlier than promised and my wife was very pleased with the work
Very upfront with pricing. Service very good.
Jeff and his staff are top notch.
The car's bumper was repaired and looked like bran new. Thank you
Our experience could not have been better!!!Everyone was so professional and kept us informed .My vehicle looks awesome!In fact it looks so great it looks new! I could not be more pleased! I will recommend this company to everyone I know!!!
Friendly staff, very patient, excellent work done in timely manner
Repairs were completed in a way that caused memo inconvenience which was important to me as I needed my vehicle asap
They did a wonderful job. I would recommend this place to everyone.
I was extremely pleased with the high level of service and communication. I have already recommended Caliber to others.
We liked the way you kept us informed of the progress of the repair. We hope the broken board over the tire will be replaced. We were very satisfied with everything else.
Jim and Linda W
Caliber Collision went above and beyond. Customer Service was great too.
Jason and the team communicated well throughout the process!
These guys are great! They keep you informed all through the process and my car looks wonderful. They also make the rental car process so easy by letting me turn in my rental at their office when I picked up my car. I highly recommend Caliber!
Great service. Great staff. Great job on my truck. Great experence.
Wonderful customer service! Thankful car was done before it was originally promised
Excellent customer service. Jason has earned my trust when it comes to dealing with these types of issues. Love the daily text with updates. Awesome!
I am very pleased with the service I receive from here.
I found the staff to be very friendly and accommodating. I was updated consistently and I am very happy with the end result.
Tina and Jason did a fine job
Jeff and his team were very accommodating and great to work with! I would recommend Caliber to anyone that has auto body repair needs!
There was perfect service along with great and friendly employees.
Oh my, where do I begin. Everyone was so polite and professional. My car looks like new. They even cleaned it. Loved the text messages. Never felt so well taken care. Jason was the best and so knowledgable. Will use Caliber any time I need repair work. Great job!!!!!!!!!
The only thing I did not like was that my car was ready a week early and I needed to pay for my deductable immediately with no reminder that my car was going to be ready early
Jeff Obert was great from to finish. He was recommended by a friend and did a great job for us.
Vehicle Make : Mitsubishi
Service was excellent . Mr Obert kept us completely informed as to the progress on the repairs throughout.
I loved my experience with Caliber Collision!!! They fixed ford very fast and efficient!
Quick, easy, very professional
I was really pleased with the outcome of my car. The customer service was excellent!
Vehicle Make : Volkswagen
Car looks great. No issues with repair or service. I especially appreciate the thorough cleaning my car received inside and out before it was returned to me.
Jeffery Obert did an outstanding job.
Really the repairs seemed to go flawless from my pov.
Caliber and Jason and his team were absolutely wonderful.
These guys are so good. It was the best experience I have had with a car repair. I will recommend Calibre to friends and family.
Jeff was very friendly .he answered all my questions and the car was done in two days like he said it would be. I was happy with Jeff and the rest of the staff!
Jeff was outstanding and very nice to deal with
Car looks great. Jeff was very helpful and nice. Hope I don't have to but should I have to I will use this location again.
Jason was great from the Mathews NC he was spot on with everything great job to the whole great job. I would recommend to any one if need of repair. Great group.
Good job done in timely manner.
I like that you kept us update but it was a little excessive.
First time customer so I didn't know what to expect. Very impressed with overall process of marking vehicle with existing dings and on line Yaris reports Dale was very helpful and took time to explain options.
Staff is super friendly and accommodating! They took great care of me and my car. Thank you!
Excellent service and excellent communication
Jeff was awesome!!! Tina so kind on the phone. Always called you by your name. The car looked just like new and so clean in and out, just like we left it. Would recommend you to anyone, you were the best!!! Jeff worked so hard working with the crummy insurance of the person that hit me. He was not giving up to keep my car with Toyota parts! You guys do wonderful work.Carla G
I'm 100% satisfied great communications
Great service! Appreciate courteous and kind personnel! Great text updates!
With out a doubt the best body shop I have ever delt with!! If ever my car needs repairs..it will go nowhere but to Caliber Collision!
Vehicle Make : Mitsubishi
Good friendly people
Jason was super helpful, the service was fast, text updates were were a nice touch, and the car looks great. I am very happy with it all. Thank you!
USAA screwed me. But Jason and the staff in Matthews were kind and hated to give me the bad news. The utmost professionals.
Very professional. Kept us informed the entire time
I am very pleased with the work done on my car and would recommend you to anyone, Jeff and every one else I had contact with were very nice and always helpful. Thank you
The staff did a great job, they made what could be a bad experience a good one. They made the whole process easy and that's not as easy as it sounds
Store Manager was great on following up in person about the quality of work and satisfied Iwas.
Need to have less surcharge approval meeting with Gecico this cost customer to much down time
This was my first car repair services & I could trust them 100%. Their communication was really good.
Jeff Obert was wonderful to work with. He did everything possible to answer my questions, keep me updated, and keep me "in the rhythm of life" even while my car was in the shop.
Body repairman working on my vehicle ordered new bumper in order to properly restore my vehicle to it's "prior incident" status. My vehicle was detailed inside which I greatly appreciated as well as washed on the outside. Although car was repaired within time period promised, I expected it to be less of a wait time than four days as promised.
Vehicle Make : Land Rover
Everyone was professional and friendly.
Jeff handled my issue at an expert level.
Very pleased with the detailed care that we received.
It was so easy and painless. Jason was great to work with. Thanks so much for all the help. Will recommend to everyone
Jeff was great. He really knows great customer service. I'll be back if need be, but hopefully not.
The entire team was professional and extremely polite. Jason is a great asset to your company.
Staff was very professional and friendly. The repair looked well done, new paint blended well with existing paint.
Everyone was pleasure to deal with Dale gave me constant updates and was prompt to tell me when their were other problems that were not previously discovered. Overall an outstanding experience.
Job well done an professional.
Jeff was great! And I love the text updates that I received. Thank you for taking such great care of my car!
My car looks absolutely beautiful! They did a fabulous job and it looks like brand new again. I appreciate Jeff keeping me informed on all of the progress of the repair. He was very professional and courteous. Also, Dale is a wonderful manager. He is very professional, courteous & great to work with. I will highly recommend your services to friends & family. Thanks for a job well done!!
Vehicle Make : Volkswagen
The work was absolutely beautiful !!
Great work overall very professional, I like the Way update you every step of the way.
We are very happy with how great our car looks now. It's like the accident never happened. Very courteous and professional service.
Good job and thanks for the text concerning the progress.
Very professional organization, best collision shop I have ever used!
Thanks for your help. My van looks good. I will recommend my friends if they were in a accident. Staff was very pleasant. I was so scared when I came to office because my van was wrecked by a hit and run driver and I didn't know what to expect as far as prices. I noticed the warm atmosphere, smile and approach be me as ease. Thanks again for the excellent job
Very professional staff, great price with quality work.
Great staff! Kept me fully informed with the repair process.
Bumper does not match, leaves edge.
Very friendly, professional, and thorough experience with B&R. Thank you very much!
Great, professional, polite. Will be back!!
communication was excellent throughout
I am very pleased with my experience. Although it took longer than normal for the repairs to my car because of the damage. The team their was always polite and informative. Jason always took time to answer any question I had. He never once made me feel like I was bothering him or rushed me off the phone. He is a great asset to your shop.
Excellent service. Best ever
Tyler & Jason were professional and pleaseant to work with. I really appreciated the expertise in making sure that my new car was fixed correctly, by insisting to the insurance company that a new part was needed vs repairing the damaged part. Urb Brinker
My car looks like there was no work done. Tyler at the front desk was professional and understanding. Everyone there looked like they really liked their job and took pride in it. I recommend this shop to everyone. I dropped my car off and they handle everything. The insurance company and the rental car company. Best bodyshop ever!
They were great. I will do business again
Very easy to work with. Kept me up to day on the progress of my repairs. Dale at the Matthews location was a pleasure to work with. I would recommend B&R
I am so impressed with Dale and the crew at B&R Auto body. My first contact was a call from Tyler informing me that they had received my claim from USAA .My estimate was scheduled for the following morning and a follow-up appointment to start the work on the next Tuesday. Work was estimated to take 4 days. I had my vehicle back in 2. Quick and regular updates with photos as well as personal telephone updates. There were No additional rental car days and very little inconvenience. These are real professionals in every repect. Thank you B&R and USAA for making me your priority.
Exelent work. My truck looks new agin. B&R is the top paint and body shop in Charlotts. Great job.
My car looks amazing. It was clean inside and out. Everyone there was friendly and helpful.
Friendly service - efficient
Thank you to all at B&R for the awesome job you did on my sons 2013 Scion FRS! The fog lights look great and work perfect! The bumper also looks great!
I appreciate the respect and knowledge displayed by all the staff!
Thanks again for everything!
Jason Manus was very professional. The body work done on our Honda Odyssey looks great. Job well done.
The gentleman I dealt with has excellent people skills and knowledge of customer service skills. The lady at the front desk was very helpful. If I could change anything was receiving my updates via text at six am.
Dale was great and my car looks great!
Very happy with the repair. People were professional and friendly. Car look's new. I would recommend to anyone.
Was treated with a professionalism. B&R made it a smooth transition from dropping off vehicle to be repaired to putting me in rental with ease. Would highly recommend.
Very professional as well as cordial. I was very impressed with the quality of service and workmanship. Our car looked as good as when we bought it off the lot. I would highly recommend B & R to others.
Car was done quick and efficiently. Appreciate the dedication to customer satisfaction. Thank you
Great communication from all the office staff. Jason, Tyler and the other gentleman. Would definitely recommend! Thanks to all for prompt professional responses and service. Vehicle looks great!
The car looks absolutely beautiful. Thank you.
Very nice team..would revommend to friends...done in a timely fashion..great experience..
Jason Manus handled my claim since day one and he was beyond helpful. He kept me updated and also explained everything in detail to me as I don't know much about cars. His customer service was incredible and made my experience very easy. The mechanics did a great job fixing my car and I will recommend b and r to anyone I know who needs body work done on their car. Great customer service and they take the time to help you and make the process easy! I give Jason 5 stars!! Thank you Jason!!
You did what you said you could likely do, you hustled and replied to questions in a timely manner. Special thanks to Dale and Tyler especially but also Jason.
Excellent communication and service friendly staff 5 star's out of 55
Staff was friendly and proficient. Work done in timely manner.
Good communication throughout the process.
B&R did an excellent (!) job on repairing my Nissan! The car looked better than new! I also want to commend Dale Lawrence and Tyler
for being so helpful and professional. it was a great experience!
From the first day we contacted B&R we were extremely impressed with their professionalism and overall concern for our car.
Dale Lawrence was spot on and explained the process in detail.
Also Tyler was fantastic and enjoyed her company and did everything possible to make our experience pleasant including our rental car. THEY ARE BOTH KEEPERS
Your have a great team at that location and would totally recommend you company in high regards
Also the shop was spotless and the workers very courteous.
Great work and great customer service!
The team at the Matthews location made the process easy. I was kept informed of the progress. The fines he'd results were above expectations.
Great service from a professional staff
Vehicle Make : Volkswagen
very communicative... thorough.. professional.
The staff was knowledgeable, friendly, and courteous. I would recommend them in the future.
This was the best service I have ever had. Everybody was great. They keep me informed all the time. I would highly recommend them.
I wish the car had been ready when we came by. I love that u clean it inside and out but I feel like I waited forever to get the car.
The repairs were excellent and the office staff and estimator were very friendly and professional.
The folks were excellent there and really took care of me.
A great job well done, from a scale 1 to 10 I
Would grade 10.
Job was repair of PPG paint problem. The work was done very professionally. B&R is the only company I have allowed to touch our two family cars in almost 12 years. Really appreciate Dale Lawrence and the rest of his staff at their new Indian Trail location. I "could" use any of a number of repair shops in Charlotte but stick with B&R because of their great work and reasonable prices. Keep up the good work Dale!
Very professional service, loved the daily updates, keep up the good work
status update was helpful
Fair quote, timely repair, excellent quality and care of the vehicle.
I have had my vehicle there a few times. Never had a bad experience.
They are very efficient. Keeping me up to date with their progress.
Thank You B&R
I was very please with the repair to my van. But I was even more please to get my van back clean. Thank you very much. Martel
Great workmanship and customer service. Dale is an asset to B & R.
I am very happy and pleased with the service that I received here. If I ever have to use a body shop again I will return here.
Enjoyed talking with Dale, super nice guy
Easy to work with job completed early would use again
Dale and the others went far beyond what needed to be done to make everything look just right. Would recommend in the future.
The team (Dale and ****) at the Matthews store were friendly from the time I stepped into the shop. They explained their process clearly and as a customer, I always felt they were being honest and completely transparent about the steps they would be taking. I spoke to **** on the phone before taking my car in initially and he assured me my car would be taken of. When I picked up my car when the work was completed, **** was there again to walk me through the work done. Ms. Towers was at the store and helped get my paperwork and payment processed. Thank you to the team for a job well done. Great service, professional and friendly! I'm a satisfied customer.
Dale is great asset to B & R. Nice facility.
Prompt service, excellent work
**** did a great job keeping me informed. The work is great.
The communication from Dale, the shop manager, was excellent. I so appreciate being kept up to date with the repair. And when I picked the car up it was cleaned up and looking sharp inside the "showroom" like facility. Please let Dale know I hold in high regard his professionalism.
The manager Dale Lawrence is excellent. He is professional, courteous and prompt. Dale communicated extremely well with me, he gave me constant updates as to what I should expect.
B&R staff is friendly and professional.
The work on my car was done in a timely manor
And looks amazing. Their prices are very affordable .
I would highly recommend the B & R team.
This recent paint refinishing was due to the well-documented problem with auto paint from PPG, applied several years ago, but popping off. Dale Lawrence and his staff were great to work with and the the refinishing results were top notch. Dale's associate **** Morgan was very thorough in checking the work results and requiring a few minor tweaks to help ensure our satisfaction. I have used B&R Body shop on both my Toyotas over the past decade and would not hesitate to use them again AND to recommend them to my friends and associates...
Outstanding service and quality. All dates given for completion of the repairs were on time. My Dodge Ram Mega Cab looks new once again. I would definitely use B&R Body again. Dale and **** were great to work with.