Easy to schedule estimate; drop off was very convenient; shop stayed in touch with me for the duration that my car was being serviced; love the text updates; thank you for bringing my car back to life!
Everyone was kind, friendly and kept me posted on the progress of repairs. Would recommend your business to anyone needing car repair services
Kim McDaniel was fantastic. She kept me updated by email/phone every step of the way. She made the process seamless. My car was completed with genuine parts and ready prior to the original estimate. It turned out beautiful. I would also like to thank Amy at the front desk as well for her assistance and efficiency.
Everything. From setting appointment up meeting Kim who was fantastic and took care of everything for us making sure it was repaired, keeping me informed with daily updates. To the end when we picked it up and Kin went over everything with including the warranties. Like I told her this was the most simplest and quickest thing I had to do regarding my daughters wreck, again thank you very much.
I have been constantly updates with the starus of rhe work being performed on the car.
Vehicle Make : Volkswagen
BEST PLACE ON EARTH TO TAKE YOUR CAR FOR BODY REPAIR!!!
I am very satisfied with the car after the repair. Overall time taken to fix the car is also satisfactory. Good Job.
Excellent customer experience! Blade and the team were able to source my Suburban bumper and have it installed within two days of dropping the vehicle off. They set expectations and kept me informed every step of the way. This is the second time I have used them for repair service. Blade is a class act and very detail oriented. Thanks so much Caliber team Matthews.
Everyone at Caliber was helpful and professional made the very a frustrating experience much easier to handle.
Great job. Customer service outstanding
They kept me up to date through emails
Excellent service--- very pleased!!!
Great service! I would definitely recommend this place.
The delivery was never over promised or under promised. Explanation of what was going to be done and what was expected panned out to be exactly on target. I am very pleased.
Kim was great! She was very helpful and my car looks great!
Great staff completed repairs in 2 days
Excellent customer service. Friendly and professional
Jeff and Blade were very helpful and efficient. My car was repaired within 24 hours and I am very happy with the work!This is a great company!
Great job start to finish
Very helpful and quick. Good customer service
Terrific service: Kind and attentive personnel. Frequent updates. Car looks great.
A Did a good job all around.
Jeff was wonderful to work with and keep giving me plenty of updates to let me know what was going on.
Excellent service! Personable personnel made for great experience. Thank you!
Kim McDaniel did an outstanding job working with us. She explained how the process works and gave us updates as to the status of the repair. The repair itself looks good. Thanks to all who worked on getting my car fixed.
Great customer service,took long time for returned phone call but they were very curtiuos. thank you
All representatives communicated clearly and promptly. Each stage of the process was described well. Every promise made was kept.
kim was extremely helpful throughout the entire process. i am very satisfied with the service & great experience!! i was nervous & reluctant at first but kim made me feel @ ease with her professionalism & caring persona. hats off to kim & her team.
Linda, was excellent! Exceeded my expectations! Delivered my truck back way early, excellent work done on it. She communicated very well, gave me daily updates, and was very attentive to my concerns. Linda and Caliber Collision get every recommendation I can provide. Thanks
I felt the service was excellent from start to finish. I was updated continuously and knew where they were with the work on a daily basis.
I was pleased that my car was ready sooner than I thought it would be. The ladies in the front office were wonderful and very curteous.
Linda was awesome to work with!
Work was completed in a timely manner. I was kept informed throughout the whole process. Really please with the customer service and professionalism of the employees at the Matthews location.
My experience with Linda at Calliber Collission was phenomenal. She was incredibly helpful, and my car looks amazing.
Blade was curtious,attentive to my needs and excellent with providing prompt service. I would recommend caliber to everyone
Linda is the embodiment of excellent customer service. She kept me informed and updated me every time information was available. She made a very stressful
Experience much easier to get through. Linda has excellent communication skills and truly is superb.
Excellent service and quality. Kim kept me up to date at every step on the status and went the extra mile to ensure I was completely satisfied.
Extremely fast and efficient process with friendly staff!
Great craftsmanship on the repairs. Interaction with Blaze was very professional,
he kept me well informed on a daily basis.
Linda was outdtanding..car re a dy early
Linda was great, kept me well informed during the repair process, and I was especially pleased and grateful when she was able to bring my car to me at completion.
The "sienna" badge is peeling at the ends
The customer service was excellent!!
Vehicle Make : Volkswagen
great updates to keep me informed about the status of the repair.
I was very satisfied with the work and the professionalism that I experienced at Caliber Collision.
Excellent customer service. Love the the up- to date enails/ text. Really love my experience with Caliber Collision.
Customer relation skills were outstanding in every person I encountered at this facility.
I could not have asked for better repair work
4.0 in every regard
Very professional, informative. Easy to talk to, I would definitely be a repeat customer
Amy and Linda made a horrible expierience so much easier. They just handled everything. Very caring and professional. I'd highly recommend them.
Caliber did a great job of providing updates throughout the entire process.
The repair agent went over my options & fully explained each one then Caliber executed the repairs in a timely fashion. The car looks great!
Great cooperation on all repair subjects. Fantastic Paint matching. Very Satisfied and I will use you again if the need arises.
Linda was Fantastic. The office staff were Wonderful, professional and very pleasant. Everyone took good care of me and my vehicle. Thanks so much! :)
To Whom It May Concern,
In opening I just want to say that the entire experience between esurance and caliber was by far a top of class. Kim, my rep did an outstanding job keeping me abreast of my car progress through out the entire process. Very friendly and thoughtful. Top notch all the way around.
Thanks for taking such good care of me and my car. Craftsmanship was equally impressive! Kudos to your teams skill.
The overall experience was excellent. I appreciate the fact that Miss Kim kept me updated on the repair and was even willing to stay and wait for me until after closing for me to pick up my car. She showed genuine care and I really appreciated that. Thank you for the wonderful experience.
Great service. I was pleased.
Your service, information and estimates were prompt and exactly as you stated. You kept me informed on a daily basis, that was awesome. Your work and finished repairs are awesome, looks like I have a new car. Service, service, service, top of the line. Linda was very professional, knows her work from estimates, repairs, and when all will be completed. She tells you straight and I valued her opinion. I will definitely recommend your shop to all. On a scale of **** to 10 and 10 being the highest, Caliber Collision is a 10. Thank you.
The customer service was amazing! You all went above and beyond! I truly appreciate it!
Very much appreciated the frequent update messages sent to my cell phone about progress being made.
Caliber took all the stress of of this situation. Linda was especially helpful. Wonderful staff. They truly go the extra mile.
Linda did a great job from start to finish. Her estimate was very accurate and she did a good job of explaining the process. This is really 5 star service!
They got me in and out in one day and done a great job! Kim McDaniel was very helpful and took care of everything.
Linda is great- perfect job for her. Amy was very helpful. Appreciated your whole office. Thanks.
I can't believe how wonderful everything went with my repair.
There was nothing that could have been done to make the transition easier , everyone was very professional very kind and thorough . I rate you r company
You will come highly recommended by me !
Very excellent job on my car and friendly people
And im very satisfied thank you calliber collision
Linda was great at communicating what was going on. I was really pleased that the repairs were done more quickly than I expected.
All stages from the estimate to delivery were well done and professional. I was very pleased by the whole process.
The repairs were done ahead of schedule and the car looks like new. Kim McDaniel was great to work with. Overall I am very pleased.
100% Excellent work - super service was provided. I am totally satisfied
I am completely satisfied with my repair. I was very concerned with my car being brand-new that you would be able to notice it was repaired. That was not the case at all, The paint job is phenomenal. My car actually looks better now than it did before I brought it in. I thank you very much I am more than satisfied
I would recommend future business to my colleagues.
Kim did a fantastic job keeping me informed of the process. Very satisfied.
Have been doing business with you for several years. You've repaired 3 different cars and they've always been in pristine condition upon return. Wouldn't dream of using anyone else. Would highly recommend you and kudos to your entire team!
I don't remember the front desk ladies name, but she was very nice. Along with the rest of the staff!!! Such kind people! :) I was offered fresh coffee and popcorn while I waited for my appraisal! My car looks good. I'm very satisfied!
Great experience for a minor repair completed in a timely manner without any issues. Service Advisor reviewed the repair scope and the costs and saved me money twice! thank you Caliber Collision.
Well, you actually still have my car, thanks to your manager Todd - he caught an oversight that needed to be fixed. I appreciate his alertness and assurance he'd get it taken care of. Overall I'm pleased with the service provided and the staff being very courteous.
Very happy with the whole experience. Was kept fully informed throughout the process. My car is new again! Caliber handled all the communication with my insurance company and the rental car - all I had to do was hand over the keys! Linda was a pleasure to work with. I would definitely recommend Caliber to friends.
Great service and customer care. I was always updated on a regular basis via texts and phone calls.
Good service on time and worked all the insurance pieces. Car looks great...all good!
Repairs were completed in a timely manner. Customer service was exceptional. Linda Woodall did a great job communicating the progress of repairs and answering my concerns.
Great job. Linda was fantastic. Professional and prompt.
Have already recommended their services to others.
Very personable people to work with. Excellent restoration on my daughter's car and performed in a minimal amount of time. Kim McDaniel was a pleasure as our point of contact and constantly kept us apprised of the progress.
I like the fact that I was updated daily on my vehicle.
From the moment I dealt with Amy on the phone the day of my accident, to the details of the repair when dealing with Kim, the process was the smoothest. I was constantly kept up to speed with timeline via email and consistently received follow-up phone calls with "human reassurance" that the timeline was still in tact. Even when the Insurance company dragged their feet, the ladies in the office continued to communicate with me.
So far excellent service . Exceptional
Excellent customer service! Felt very cared for!
She was great. Explained everything to me and really helped me through the process
Job was fast , and done well, thank you all
They kept me abreast of their progress daily which was so nice . Kimberly and Fred were both a tremendous team. I was so pleased with my car's repairs. It looks like a new car! Thanks so much. I will speak very highly of you and recommend you as well.
Dale was my contact handling my car. He called frequently to update me as to the status of my car.
He was professional, courteous, and answered all my questions to my satisfaction.
I am pleased with the service I received.
Kim is really helpful and hard working!
Linda was Superb! Thank you for all your help!
Pleasant and courteous service and repaired my car in a timely manner and looked as if it was never damaged. Thanks!
Kim McDaniel handled my claim for me. She was professional and friendly and answered all of my questions promptly. I greatly appreciated that. Actually, everyone was helpful. Very nice because being involved in a car wreck is pretty stressful. If I know of anyone needing car repairs I won't hesitate to recommend this office. I'm very pleased.
Through the whole process Kim McDaniel kept me updated making numerous calls to me and sending emails. I couldn't be more pleased with how helpful she was.
You guys did great, my car looks AMAZING!
Repairs took significantly longer than initially anticipated, however Linda was great about daily updates. Overall great experience.
Fast service and everything completed as expected
I am very impressed with the excellent service I received from Caliber Collision. The staff in the office is very competent. Linda Woodall was the person I dealt with And she is excellent. She always answered calls or texts , she kept me informed throughout the process. She is very personable and competent. I was so pleased to have a lady taking care of me. As to the car , it looks like new. They did a wonderful job. The car was impeccable inside and out and even delivered to my house. I will use CC again and recommend them highly! Thanks
Great service by Linda!!! Thank you!
At the end, everything was resolved, so that's good. Our service contact, Linda, was great - she was always very attentive and provided good communication. She kept us up to date each step of the way. Why we can't give this question a "yes" answer is because twice we were told the car was ready and, both times, when we arrived to inspect it there were areas of damage.
Fine customer service, attention to detail, thorough, went the extra mile to ensure insurance communication was accurate, timely, and complete. Courteous and friendly with positive reception.
Loved that they dropped off my vehicle at my home and drove the rental back for me. Very convenient for someone w three little ones at home. Also appreciated the quick updates on the process of repairs
Multiple scratches on my jeep hard top that were not there before as well as the rear passenger door not operating correctly.
I wish the mirror had been orderd when I set up the appointment and could have been taken care of with other work. Other than that I was very satisfied
From start to finish,service was outstanding,great job.
Dale went above and beyond, even finish earlier than projected.
Rental car was kind of small and junky! Caliper experience excellent!
Very satisfied for the service
The repair was excellent. The car looked brand new. My thanks to Kim for keeping me updated on the repair.
Great experience and will recommend to others
My experience of Caliber was good however; my experience with Enterprise Rental Car horrible. I waited an hour and a half for them to get me then once we got to the location for the car or supposed to be they were out of town this weekend against the traffic to location and then I Had No Reservations I finally get around to it was terrible.
Linda did a great job of keeping me informed every step of the way. This was the easiest car repair I've every had. Thank you very much!
Linda was extremely helpful in processing my car. The car looks very good.
VICTOR M. Maske
Excellent Customer Service.
All employees great but Kim was wonderful. Very ver
Work professionally accomplished.......
Excellence experience, well informed and ahead of schedule.
Everyone was polite and very easy to work with
Kim did a wonderful job on my 2016 Toyota Tundra. I am completely satisfied with the job that was done.
Jason was great to work with.
Great job by the staff. Promises were kept and I am pleased with the work done.
Great staff. Very professional. I will recommend Caliber to anyone who needs repair services.
Thank you for repairing my car and keeping me updated along the way with text messages.
Car was returned earlier than promised and my wife was very pleased with the work
Very upfront with pricing. Service very good.
Jeff and his staff are top notch.
The car's bumper was repaired and looked like bran new. Thank you
Our experience could not have been better!!!Everyone was so professional and kept us informed .My vehicle looks awesome!In fact it looks so great it looks new! I could not be more pleased! I will recommend this company to everyone I know!!!
Friendly staff, very patient, excellent work done in timely manner
Repairs were completed in a way that caused memo inconvenience which was important to me as I needed my vehicle asap
They did a wonderful job. I would recommend this place to everyone.
I was extremely pleased with the high level of service and communication. I have already recommended Caliber to others.
We liked the way you kept us informed of the progress of the repair. We hope the broken board over the tire will be replaced. We were very satisfied with everything else.
Jim and Linda W
Caliber Collision went above and beyond. Customer Service was great too.
Jason and the team communicated well throughout the process!
These guys are great! They keep you informed all through the process and my car looks wonderful. They also make the rental car process so easy by letting me turn in my rental at their office when I picked up my car. I highly recommend Caliber!
Great service. Great staff. Great job on my truck. Great experence.
Wonderful customer service! Thankful car was done before it was originally promised
Excellent customer service. Jason has earned my trust when it comes to dealing with these types of issues. Love the daily text with updates. Awesome!
I am very pleased with the service I receive from here.
I found the staff to be very friendly and accommodating. I was updated consistently and I am very happy with the end result.
Tina and Jason did a fine job
Jeff and his team were very accommodating and great to work with! I would recommend Caliber to anyone that has auto body repair needs!
There was perfect service along with great and friendly employees.
Oh my, where do I begin. Everyone was so polite and professional. My car looks like new. They even cleaned it. Loved the text messages. Never felt so well taken care. Jason was the best and so knowledgable. Will use Caliber any time I need repair work. Great job!!!!!!!!!
The only thing I did not like was that my car was ready a week early and I needed to pay for my deductable immediately with no reminder that my car was going to be ready early
Jeff Obert was great from to finish. He was recommended by a friend and did a great job for us.
Vehicle Make : Mitsubishi
Service was excellent . Mr Obert kept us completely informed as to the progress on the repairs throughout.
I loved my experience with Caliber Collision!!! They fixed ford very fast and efficient!
Quick, easy, very professional
I was really pleased with the outcome of my car. The customer service was excellent!
Vehicle Make : Volkswagen
Car looks great. No issues with repair or service. I especially appreciate the thorough cleaning my car received inside and out before it was returned to me.
Jeffery Obert did an outstanding job.
Really the repairs seemed to go flawless from my pov.
Caliber and Jason and his team were absolutely wonderful.
These guys are so good. It was the best experience I have had with a car repair. I will recommend Calibre to friends and family.
Jeff was very friendly .he answered all my questions and the car was done in two days like he said it would be. I was happy with Jeff and the rest of the staff!
Jeff was outstanding and very nice to deal with
Car looks great. Jeff was very helpful and nice. Hope I don't have to but should I have to I will use this location again.
Jason was great from the Mathews NC he was spot on with everything great job to the whole great job. I would recommend to any one if need of repair. Great group.
Good job done in timely manner.
I like that you kept us update but it was a little excessive.
First time customer so I didn't know what to expect. Very impressed with overall process of marking vehicle with existing dings and on line Yaris reports Dale was very helpful and took time to explain options.
Staff is super friendly and accommodating! They took great care of me and my car. Thank you!
Excellent service and excellent communication
Jeff was awesome!!! Tina so kind on the phone. Always called you by your name. The car looked just like new and so clean in and out, just like we left it. Would recommend you to anyone, you were the best!!! Jeff worked so hard working with the crummy insurance of the person that hit me. He was not giving up to keep my car with Toyota parts! You guys do wonderful work.Carla G
I'm 100% satisfied great communications
Great service! Appreciate courteous and kind personnel! Great text updates!
With out a doubt the best body shop I have ever delt with!! If ever my car needs repairs..it will go nowhere but to Caliber Collision!
Vehicle Make : Mitsubishi
Good friendly people
Jason was super helpful, the service was fast, text updates were were a nice touch, and the car looks great. I am very happy with it all. Thank you!
USAA screwed me. But Jason and the staff in Matthews were kind and hated to give me the bad news. The utmost professionals.
Very professional. Kept us informed the entire time
I am very pleased with the work done on my car and would recommend you to anyone, Jeff and every one else I had contact with were very nice and always helpful. Thank you
The staff did a great job, they made what could be a bad experience a good one. They made the whole process easy and that's not as easy as it sounds
Store Manager was great on following up in person about the quality of work and satisfied Iwas.
Need to have less surcharge approval meeting with Gecico this cost customer to much down time
This was my first car repair services & I could trust them 100%. Their communication was really good.
Jeff Obert was wonderful to work with. He did everything possible to answer my questions, keep me updated, and keep me "in the rhythm of life" even while my car was in the shop.
Body repairman working on my vehicle ordered new bumper in order to properly restore my vehicle to it's "prior incident" status. My vehicle was detailed inside which I greatly appreciated as well as washed on the outside. Although car was repaired within time period promised, I expected it to be less of a wait time than four days as promised.
Vehicle Make : Land Rover
Everyone was professional and friendly.
Jeff handled my issue at an expert level.
Very pleased with the detailed care that we received.