Just to call the customer more than 15 minutes before estimated time of completion so we don't turn our rental car and then get to your shop and our car is not ready and then get another rental car. Your work on my car was first rate and the employee was very helpful in getting me a better rental car. All in all I was very satisfied with your service
My only issue was with how long it took to complete.
Great work, and thanks for being honest about work and price.
Patton said he would touch up my rock chip on paint they didn't didn't threats fine but shouldn't told me they would
I loved the staff at Richardson and they fixed my car in one day! That was magical. I have nothing but good things to say about their service!!
Great job! Thank yall so much!
Richardson collision is awesome!!! They make everything so easy. They are quick, friendly, and go above and beyond!
I like were you keeping up dated on y'all work
Friendly , great work. The car looks amazing.
My frontend was a mess and looking great now. I will continue using Richardson Collision for my vehicle needs. When I replace side door I will have Richardson Collision paint for me.
I am very satisfied with the work your people did to my truck they match the paint job on my truck something the dealership could not do when I had my other job when I took it to the Collision Center here in Odessa they could not even match my paint job I am very satisfied that you did a wonderful job thank you very much for the very good job that you did to my truck thank you very much I will take my business back to you and I will send you some business thank you
Excellent service and fast!!
Very nice and professional staff. Much appreciated
U guys are great! Very pleased thank you for u'r kindness. Would recommend u'r service.
The paint didn't exactly match my bumper, but otherwise it looked like a great job.
I was very pleased with the fast repair of my car! Thanks for the great work.
My car looks good. Thanks for always being kind when I called each time. The only problem I have found .the lights on the Dash go out when I turn the headlights. Anna R
You guys were nothing short of amazing. Thank you so much for the quick turnaround and fantastic service! I was quite pleased to see my Jeep washed and cleaned spotless on the inside. Great shop!!
Excellent service. Extremely happy with service and quality.
My windshield was not fixed. And no one called to inform me about cost adjustment needs.
Car came out looking better then expected! Awesome work!
Your customer relations are awesome!
Keep up the good work! They are the icing on top of the quality work.
By far and away, my expectations were exceeded. The quality of work is unmathlched. I would recommend any anyone and everyone that I know who needs work done to use Richardson.
They did a fantastic job repairing my car. They even washed and vacuumed it. I was very impressed!
Great job, loved the work and the fact that you went the extra mile. Loved the fact my car was in and out in no time. Wonderful customer service!
They were the best ever. So professional and timely will tell all my friends about them. Thank you .
Very professional. The repair done properly the time needed for repair was appropriate and the communication both by representatives and automated texts provided genuine progress
Great work I love it thank u I'm very happy with ur device
My car looks perfect and Peyton Higgins was so helpful! Service was prompt and progress was well communicated. I will recommend Richardson to all of my friends.
Thank you so much for your take care of my car. I know now in the future if something happened where I go to fix my car.
Our truck looks great!! Thank you SO much for all your help. May God bless you all. Again thanks much.
Great service and communication, will definitely recommend.
Quality repair and very friendly staff.
Everything appears to be good. Thanks.
I can't thank yall enough for you excellent and timely repairs to my vehicle. I knew I picked the right place as soon as I walked in the door, and yall did nothing but exceed expectations. Thank you!
Great service and everyone was very good and professional!! Thanks!!
Excellent service and very satisfied with the repairs
Everything was great! Thanks for getting everything done so quickly!
Was kept up to date on progress
You guy did a great job. Mi car looks really nice. Thanks!!!
Fantastic job on my daughters car, and the service from everyone was beyond exceptional. I will always recommend them to my friends and family.
They were so helpful, professional and courteous and they did a great job. I will highly recommend them!!
Very professional and courteous. I liked the updates,very helpful.
I was very disappointed to find that not everything was fixed on my car that should have been. We are leaving town today in this car with an uneasy feeling because, among obvious things not being fixed, there are still 2 warning lights on (check engine & tire light). On top of thag, it was there longer than predicted, which has caused us to have to push our trip back a day. The things that were fixed are doing good as far as I can tell (I've only drove straight home so far) & the bumper replacement looks great, so thank you for that.
Work was completed ahead of time. I would recommend them to anyone in need of car body repair.
From end is still making a winning noise that I believe is associated with the original damage done to the front axile.
Vehicle Make : Land Rover
Only thing is jerry said it would be done on Friday did not call me back then Monday I thought it would be ready and when I called then said now it's 200
Great job. Have my truck looking good agsin
Paint on bumper did not match. Re paint correction is scheduled for Monday December 28, 2015.
Took too long and still have issues not resolved up to now.
Well done. Thank you for delivering as promised.
Everyone was helpful and friendly and my car repairs look great. My car is good as new!
Fantastic, fast work. I will recommend to others
Payton was excellent to work with. He and his crew took great care of me as well as my car too. Thank you!
Thank you for such a great job. Everyone was nice and helpful. Thank you so much.
Everybody I came in contact with was honest and up front about what I should expect and polite and kind to boot. I only met one person who actually works on the cars and he was real nice, too. I'd recommend you all to anyone who needs body work!
Peyton was more help than I could have asked for. The team did an outstanding job with the repair and the process was incredibly easy. All around great work.
The most friendly people I have worked with. Everyone was so kind and really card about helping me! I will recommend Richardson Collision to anyone who asks! Great job!
Randy called Philip to say vehicle would be ready at 10:00 next day. Amy called to check before picking up and was told it was not ready. Waited an extra day for pick up.
We usually have great experiences this time not so much , not much communication on the update of the car, and the quality of the worm could have been better. The car had over spray and wax still on the door panels, and film or wax residue on the door of the car.
Couldn't be happier with the service and outcome
My husband and I moved here 3 years ago from the Chicago area. We were lucky enough to not have to need any repairs until now. Unfortunately it was to the car we had just bought over the summer. It was not new but it looked it. So we did not have any idea where to get our car repaired. We went with the recommendation of Farmers Insurance and tried Richardson Collision Center. My husband took the car to them to look at it and was very impressed with the service and with how quickly they would get it in. They kept us updated via e-mail once it was in. It took them about a week and it looks like it did before we were hit. We hope to never have to need their services again. But if we do need body work done we will definitely be going back to Richardson.
You guys did an awesome job. I like how nice yall are to your clients and hoe you great them by name. Thank you for everything!
Thank you for the great job.
Very nice people that work there, they had everything ready for me and I didn't have to wait long for everything
Thanks for re-attaching my Texas Tech decal.
Richardson Collision Center did a quick and very nice job replacing the bumper on my car. They even matched the paint very well to the original color. In addition, when the plug for the backup alarm was not connected they quickly fixed it the next day.
I was treated excellently by everyone I came in contact with. The work was done quickly and looks amazing. I was kept in the loop every step of the way. Couldn't ask for a betterexperience.
Extraordinary and Fast Service! Will definitely refer your company.
Paint job was messed up corner didn't match on passengers side.they put whit trim around fender wheels. instead of white diamond. looks like teeth marks on passenders side
it was done fast ive only drove it one day but it feels ok it looks great your easy to work with i hope i doint have to come there again but if i do i know you can do the job but please if i do i weight 250 please get bigger loaner cars i was kidding your place does a great job
The work on my car was well done. I am so glad I chose to fix my car with Richardson Collision Center. Full marks for a job awesomely done. Randy was amazing.
After repaired done, found scratches on back bumber where scratches created at Richardson Collision Center. Which was a waste of my valuable time to come back second times to pick it up. Therefore, the completion of the vehicle was couple days delayed.
When I was ready to pay, the lady who collects money over charged my credit card. Suppose to pay 500 deductible, instead, she charged 1043 dollars on my card. She admitted she made a mistake over charged me. She then wrote me a check for the over charged instead credit the amount back into my account. I have to take this check to go to my bank to deposit. That is another wasting time.
Sorry to say I am completely unsatisfy with the sloppy work at your shop!
thank you for help my car ' I think choose you are right
My car looks brand new without any reminder of damage and surprised about the quick turnaround. Instead of 2 weeks as expected it was finished in less than a week, saving me money on car rental. Thank you for a job more than well done!
Vehicle Make : Mitsubishi
It was a seamless for me I had to do nothing,a very positive experience.
They did everything as promised.the job was extremely high quality. The entire staff was a pleasure to meet and work with. I can highly recommend them
Wanted to express my appreciation for the quality of workmanship and expediency and attention to detail you and your staff exhibited. Please pass along my Thanks!!
Approachable people and great customer service who really put their all in to their work. My car looks just as new as when I bought it. Thank you everyone at Richardson Collision center!!!!!
The car was beautiful and then I realized you had cleaned it thoroughly outside and inside and that was just super!!
I need to being my car back in to be looked at. There is some material on the drivers side door that will not come off. There is an area on the rear bumper that is messed up and the spoiler was supposed to be fixed from where the paint had ran when it was repaired the last time an I was told it would be fixed.
Some of the best people to
Deal with they know what needs to
Be done and have the knowledge and experience to
Do if I recommend them to every body
Awsome Job and was done in a timely manner.Thanks !!
Most professional body repai company I have ever dealt with. Will highly recommend to everyone. Thanks for the ease if service.
My car looks great. I'm very happy with the work and the time it took the repairs on my vehicle.
My vehicle was not cleaned well after the repair, dust from the sanding operation was everywhere inside and the floor mat was really dirty. The repair itself was done well.
Very nice folks to work with considering how ticked off I was to have an accident. Very helpful people!
Thanks so much for fixing it in one day. You made dealing with the insurance companies easy.
Nice and polite guys! You Can tell there hardworkers.
I had a very good experience with y'all. Everybody was very nice and understanding of my situation. I was very satisfied with the repairs!
We will highly recommend richardsons to anyone looking to get their car repaired. We were very pleased with the work they did, and could not have asked for someone more willing to work with our work schedule. Dominic and randy were very nice and made it very convenient by keeping me up to date on everything.
Delivered quality work. Great overall experience!
All of the staff at Richardson was very professional and helpful from the moment I stepped into the office until i left with my repaired vehicle.
I very much appreciated the email updates as they kept me informed without being overly intrusive into my daily activities.
And the repair! Oh my! Better than new! Thanks so much you guys! My initial recommendation on selecting you came from online reviews, all of which were positive, and I must say, I will be adding to that growing list of satisfied customers!
Excellent service, and very friendly and easy to talk to staff.
They were very fast & friendly. I loved the text messages that let me know how things were going.
I really appreciate you washing and cleaning the inside of my car!!
Vehicle Make : Volkswagen
Was very satisfied, with the job that was done on our car, and for sure wil be highly recommend to all my friends.
Everything was done in a timely and professional manner.
Vehicle Make : Volkswagen
You all were very friendly and accommodating to both me and my mother, who called and interrogated you, for which I apologize.
I was impressed with the prompt service, friendliness, and eagerness to be of assistance. Thank you!
The entire process was a breeze and I felt confident that the job would be done right! Thanks
Very friendly, helpful and completely satisfied with the job find on our vehicle.
Great business to do business with.
Thanks so very much for the car detail. Repairs look good to .
Mike and Peggy Martin. :-))
Everyone at the shop was more than professional,
Seemed very happy to be working there and went above
And beyond what they had to. Awesome job, thank ya'll so much!
My car is absolutely beautiful now. I hated having to see the horrible dent and scratches in my back bumper made me sick to my stomach. I was blown away by the results! And not only that but everybody was so friendly and happy to answer every question. Y'all are by the far the best business I have dealt with. I cannot thank y'all enough for bringing my Honda back to being beautiful. Thank you thank you thank you!
Easy to work with, took great care of my vehicle, couldn't ask for a better experience!
Thank You For Being So Courteous, Helpful And Keeping Updated On The Nissan's Progress. Extra Thank You For Meeting Me On Saturday!!
We received periodic emails about repairs continuing and when the car should be ready. The car was ready when we told it would be and seems to run like nothing ever happened and looks good as new. Thank you for your excellent work!
Very friendly staff. My vehicle looks like it did when it came off of the show room floor. Great work matching the colors!
Car was clean controls appear in order
Very satisfied with the results!
I was completely satisfied. And delighted. Thank you so much!