Vehicle Make : Mitsubishi
I was kept informed every step of the repair.
I was treated with the utmost respect from everyone. Anthony went above and beyond. I wouldn't go anywhere else. Thank you to everyone!
Fast reliable friendly... love the work satisfied with customer service
Excellent!! Thank you anthony!!!
Very satisfied with the Customer Service, repair looked great! I would always use Caliber Collision!
Truck looks great. Was repaired in a quick n timely matter. Customer service was good. Found some miner flaws that were taken care of. Found another miner flaw after I left but was informed it would be taken care of also
Rep Anthony was very helpful with explaining the process in regards to the repairs. Car feels better now than it did before the accident...friendly environment at the facility itself. Happy with the outcome and the prompt service provided
Customer service is great. I am still in the fence about hoe the paint matches.front bumper doors back bumper side panels.
Extrimliy satified overall tank you caliber
Anthony Brasco was really helpful. He called me and kept me updated on how my was doing. He answered every question I asked. I would go there again if something ever happen to my car.
My overall experience was nothing but good..I have no complaints whatsoever...Anthony kept me informed and well advised about my vehicle and he was friendly and very professional
I am beyond impressed with my experience with Caliber Collison, they were extremely efficient, professional, and treated my family with the upmost respect. My truck was completed days before the expected finished date, and it looks amazing!!! Thank you Caliber for making my experience wonderful, despite the circumstances. I would highly recommend Caliber Collison to my family and friends!
I loved it came out really good i am really satisfied I will defenetly go back if anything...
Anthony was very professional I would highly recommend Calliber
My car looks and drives amazing! Thank you Anthony and the rest of the team at Caliber Collision for all of your help!
Attention to detail is miserable! Took two attempts to get the paint right. Second try left places unpainted. Finish is mottled.
VERY GOOD WORK AND EMPLOYEES WENT ABOVE AND BEYOND. Thank you all for everything my best and hats off to you people GREAT BUNCH
I would recommend you to anybody that needs their cars repaired from an accident. Very professional staff and service.
My overall experience was fantastic my car looks amazing would just like to say thank you for the great job and wonderful experience
Anthony was super good in courtsey and keeping me informed about the progress on the job. He was not satisfied until the paint job was perfect.
I would trust Caliber Collision in the future.
Very professional. Anthony kept us informed with the progress of the repairs which was very important (communication). Keep up the good work
Excellent service and good quality work!!
My car looks Amazing! Thank you for the great service ????
I was treated with respect and kindness by Anthony and the receptionist. Thank you.
Anthony was kind and helpful.He always kept me posted on updates and honestly he went above and beyond. I'm very satisfied.
I'm satisfied with my car,and they kept me updated every step of the way,I was pleased with time it took to be completed....I would definitely recommend caliber collision to everyone
Everyone was great. Anthony kept me informed though the entire process. You guys made a customer for life. Thank you.
Anthony was great would definetly recommend caliber
Anthony did a very good job! Very good and awesome customer service! He was also on top of things! Got things done as promised!! It was my first time getting into an accident didn't know what to do he was very helpful!! Please let him know thanks for all his time and help!! He is very much appreciated
The repair was done in a good time frame and the work was done well.
The service was excellent; staff was professional, helpful, and pleasant. I also appreciate the communication via text and telephone. I was notified daily of the status of the repair. Lastly the job was completed in a timely manner and according to schedule.
The customer service we received was absolutely amazing. The work was great, the paint colors match perfectly. My only suggestion would be to add a timeframe to the text alert saying the work is nearing completion. When I received that text I thought the car would be ready in about 2 hours, but it was closer to 5 or 6 hours.
I have a home for the cat if no one else wants it.
Everything looks good..! Thank you guys.
Unfortunately my car was considered a total loss but I was looking forward to you repairing it because I had heard many good things from other people including my co-worker.
Excellent job. Good customer service
Possible rear diferential damage cause of wheel shaking( visual)and noise on road driving.
I really appreciate the courtesy and professionalism of all of the staff. Thank you for an excellent repair job. Also, thank you very much for the ride to and from my office.
Brasco was very pleasant and professional..i was pleased with knowing what steps were being taken with regards to getting my vehicle repaired in a prompt manner. Thank you
Everyone was very nice and my car runs great.
Thank you, great customer service!
Adrian did an amazing job keeping me updated theough out the process. As an expectant mother, having my car repaired with as little stress as possible was important to me. Only complaint is car was done a few days after the date originally estimated but still wothin a reasonable amount of time. Tell Adrian i said thank you.
Everyone was courteous and helpful. I was informed of my repair progress by an email and courtesy call in a timely manner. Thanks to my adjuster Anthony and team for getting the repair done sooner than was expected.
I will always reccomdend caliber collision. Excellent service.
The service is great. They definitely believe in customer satisfaction!
The Staff was very friendly and very professional. I was very pleased the work done on my car, and would reccomend to anyone needing work done after a accident.
Customer service and timeliness was great!
Anthony was great but there was not a complete check of the vehicle before it was given to me. One of the workers that did the tire did not screw the valve stem all the way. When I got on the freeway I got an immediate flat and was put in a bad situation. When I called for roadside service the guy screwed my valve stem in and inflated my tire. The car looks good but I am very concerned about the negligence in other areas that may also have taken place. I think my alignment is off because of the flat as well. Please contact me. Thank you
The staff from Stephanie to Anthony and all of the other staff provide excellent customer service. They have compassion and understanding that the customer is going through issues related to a car accident and go out of their way to make you feel like they really care and will make the whole process go as smooth as it can and try to to assure we are not inconvenienced.
This is second time I have a car repaired at Caliber collision in San Bernardino and the service is consistent and always professional. I will continue to highly recommend caliber collision to friends doe their repair work.
Everyone was very nice and very knowledgeable. The young lady at the front was awesome. She was handling several appointments, the phone, etc. , and still made everyone feel like they were well taken care of. Everything she told me was exactly as it was. Great job. She gets a raise. I'll be back if I need help again. Thanks.
Great place, friendly staff, I will recommend this place to my friends
They did an excellent job with my car repairs, it looks as how it was before the damages, brand new. They keep the promised date and worked with my insurance to get me the best service. They make me feel at home an show me that they care for my property by taking pride on their job. Excellent customer service, the Estimators go out the extra mile to make our dificult moment a little bit easier. Thank you Anthony Brasco for your excellent customer service, and treat me as a person not as a number to your business. Thank you Caliber.
Great job more then happy satisfied. Inside cleaned repair looks like new. Staff nice. And always keeping me up to date.
Everyone treated us with such respect. Always went out of there way to make sure we were being take of. It was a very pleasurable experience for us. This was our second time using caliber for our vehicles. We will use caliber again when needed.
All was great. I'm back to the rhythm of my life. Thank you Anthony.
Adrian was very friendly and helpful! I am very pleased with the results!
Definitely will recommend to others. Great service and amazing friendly people.
Great job on the repair. Communication was excellent. Caliber Collision is run a very professional business.
Fantastic service and repair, kept me informed on progress 100% customer service.you have great employees Thank them all for me.
Overall, everyone did an amazing job. Adrian was my service advisor and he made sure we were taken care of every step of the way and he had the best customer service that I have seen. I knew my car was in good hands and trusted that Caliber would do a good job. I was completely satisfied with the results and I would recommend any one to go to Caliber to get their car repaired. I loved that I would get texts straight to my phone on updates of my car. It made the process easy and less stressful.
We, the family, appreciate your professionalism and sooo prompt service. My car looks beautiful and from us, you will get recommended to our family members and friends.
I thought I would be able to single out a particular associate but cannot. Because from the reception to the entire staff you ppl R THE BEST.
Robert kept me up to date constantly. I never had to call him. He was very knowledgeable, curtious, professional, and always pleasant. I felt very much at ease.
99% Satisfied. Everyone was professional and polite.
It was just that I arranged for a pickup at 2pm and it did not come until 2:45. I wish you had called and said you were going to be late.
Other than that, Great.
I am very happy with the job you guys did
I have used this facility for several cars, including mine, my wife's, & my mother's, and have always been pleased with the workmanship & value.
Adrian was ver helpful throughout the whole process. He would inform me anytime something came up during the repair. I completely appreciate that he waited pay closing time for me to pick up my car after dropping off the rental at the rental company
Adrian was great at keeping us updated on the status of the repair. Two dues to Adrian!
Anthony kept me as the customer in mind and made sure my car was perfect before returning it to me. He even helped get me a bigger rental when my family wouldn't fit in the car that my claim would cover
Caliber collision center a professional place to take your car to get fix. I always have been pleased to take my vehicles to them. Like I always say dumbs up.
Adrian did a fantastic job communicating the progress of my car's repairs. Ensured my repairs were completed by the expected date and stayed late in the day so i could pick up my vehicle.
101% highly recommended. Thanks for time & effort to Anthony brasco for working on my car
Very knowledgeable repair center and vehicles end up looking like new. Would definitely recommend it to others.
There was communication like I have never experienced! Phone calls and charming texts to let me know how the car was doing and the status of the repairs. I had more communication with you than with the insurance! Thank you for your fantastic service!
You guys took really good care of me and my car. From the moment I walked in to the moment I left. The receptionist was super friendly and really helpful. Anthony took really good care of my car and keeping me updated on how everything was going. The manager made sure my car was driving properly, which was really nice and I appreciated it. Thank you caliber collision on taking really good care of me. I would highly recommend you to anyone I know who needs repairs.
Definitely a great experience with caliber Collison there customer service is beyond great! Threw.out the whole process I was informed of every aspect of my car. I would definitely recommend!!
Vehicle Make : Volkswagen
Great service, Anthony was very polite. Great job
Anthony was pleasant to deal with and tried to make sure I was satisfied. He was a pleasure to have dealt with.
The only thing there was an issue with was communicating about the pickup of the car my cell phone was called but not my home. Other than that I had a very pleasant experience and would use caliber again
I just want to say you guys did a great job! Thanks.
Wonderful service! I was kept informed at every step along the repair. I am delighted with the final repair. My car looks great.
Staff was welcoming and very helpful. My sincere thanks to all who took good care of my car and me!
The staff at CC are very professional and kept me up to date throughout the process. I would recommend CC to anyone that needed auto body repair.
They are the best place to take your car when it has a "boo boo". They are so very kind to everyone. They care about their people who come in to get their cars fixed. I personally would like to thank everyone at the Caliber San Bernardino. They are fabulous people. Thank You Caliber!
It was fast and the customer service you guys provided was awesome!
The repair looks great. My whole vehicle was cleaned inside and out. The representative contacted me regularly to keep me updated on the repairs. The repairs were completed before the original target date. I was completely satisfied with the experience.
Great service and hospitality I will be recommending it to anyone that is need of their effective care
Vehicle Make : Mitsubishi
I was pleasantly surprised by the high level of service received from all of the staff at Caliber San Bernardino. Adrian was especially helpful, informative, and accommodating.
Extremely efficient!! Almost too much notification. Great nob.
Everyone at the shop was amazing. And the work on my vehicle looks great. I'm very happy I took my caliber collision.
A delight to see my vehicle back to the way it was before...plus a huge thanks for washing the car. I was going to take it after repairs but to see my car all shiny when picked up is just superb
Excellent customer service
This was my second time using your company for repairs and like the first time 100% satisfied great customer service
Have used before.Always satisfied with quality and service .will recommend to friends and family.
Staff was very polite and friendly.
Updates were also great made me feel like I wasn't
just a number or car, but a valued customer.
Great job. Thank you Adrian and staff at caliber San Bernardino
You guys were truly amazing. You made sure we were always aware of where we were in the repairs and how much longer to expect. Your communication skill are great!
The customer service was amazing. Keep up the good work!
Good customer service
Im very pleased with the work caliber did in repairing my vehicle
All who assisted were kind and helpful
I'm blessed to have my car fixed by caliber collision in San Bernardino
Much thanks and gratitude to Louie and Rickie who assisted me a great deal!!!
OSCAR and HOSEA
Went above and beyond the call of duty
to extend the ELDER FAMILY
EXCELLANT Customer Service.
A special THANK YOU to OSCAR
James Elder from Las Vegas, Nevada
Perfect service excellent staff????????????????????????????????????????????????????????????????
Great customer service. Thank you
Someone needs to remember to tighten the ground wire to the battery! Got gas at costco after leaving Caliber and the car wouldn't start. I tweaked the cable and got home to tighten it! Otherwise good job!
Good experience . I got my vehicle back fast!
Robert did everything I asked. The lady up front was very nice and thoughtful. I'm very happy that I bought my truck your repair shop! Again everyone was very nice and Robert handle all my issues to get the job done ASAP! I will refer you to all my family and friends and any one else who need your service! Thank you ever much for making my truck beautiful again!!!
We had to take it bald a second time had some iusses but were resolved and The manger made sure we left happy and said to call him if there any more problems
Even though my car was framed a TOTAL LOSS.. the service we received from the beginning was great... Thank you to all your staff... Very professional...
Everyone in the San Bernardino office was just amazing. From the receptionist Adriana to Brian everyone took care of my needs promptly answered my questions calmed me down after my accident and were so professional. They truly made the best out of an awful situation. The customer service was just outstanding. Please continue be the example to other businesses on how customers should be treated.
Very good customer service....guys are nice and answer all my questions
They did a great job if one thing they can do better is have a text back line so we can respond to the text msg. I was sent messages but couldn't respond so I had to call to see what was going on. Other than that Calliber did awesome job on the repair and customer service. Great job to all involved.
I am completely satisfied because of the continual communication, the courteous and friendly staff, and holding to the timeline I was given when I brought the car in.
My car looks beautiful thank you very much
Awesome customer service!!
Outstanding service. Best experience i have ever had. Thank you for your professionalism. You went over and beyond.
By far the best experience I have ever had when repairing my car. You guys are amazing!
They did a excellent job on my silverado looks way better than when I bought it . Great people took good care of me and my truck.
Great work done in a timely manner.
Louie and all involved did a very good job. From the moment I walked in I felt taken care of. Thank all of you.
Adrian was amazing! The front desk lady was amazing! And who worked on my scar was amazing!! Y'all are in the middle of SB but everything was perfect!! Thank you!!!!
I loved the continuous updates as to when my car would be ready. Thank you for your excellent service.
Thank you for keeping me updated regarding my repairs!
All staff was a pleasure to deal wirh.
Took longer than i anticipated . It was a simple repair.
Everyone was amazing. I would definitely recommend you. Thank you for great service and for staying in touch about the status. Andrea is super and a real asset to your organization.
Robert and ricky have excellent customer service. I will always refer people i know to go to calibur collison
Brian and Andrea were wonderful!
I absolutely loved the repair on my car. It looked like new! And all the staff was seriously so nice the whole time.
best service and courtesy iv experienced in a business level....thank you for first class experience....my car looks great!!...great job...highly would recommend you....
Excellent customer service by everyone I made contact with.
I appreciate the prompt and professional service the staff are courteous and helpful. I also like the fact that I am updated daily of the status.
Everyone there made the process as seamless as possible. They helped turn a possible very stressful situation for me into something very easy and I couldn't be happier with the outcome. Definitely recommending every one I know here
Everyone was friendly and effecient.
Thank you so much for repairing my Mercedes in such a quick manner. Not only was I satisfied with wonderful work done (giving you a 10), the customer service was ourstanding! Thank you again,
Every one was very professional and kind. Ricky and his team are awesome. I will recommend caliber Collison to anyone who needs their car repaired. Thank you. Awesome awesome people!!
The repairs were completed accordingly, however, during my drive back to San Diego from San Bernardino, I noticed a rattling sound on the front passenger side mud guard/under carriage flap. I called Adrian from the San Bernardino office to notify him of the issue. He mentioned that he'll bring it up to the attention of his manager and see if the San Diego branch and take a look at it. I haven't received a call back yet, but I understand the delay because I called around 1:30 PM on a Friday. Hopefully I'll receive a call back and further guidance about my vehicle this Monday.
Great job and I got my car back a week early
Vehicle Make : Volkswagen
Thanks. Looks good!
My Car looks and runs great they were very prompt and very professional thank you so much
Was very happy with the service and my vehicle looks great would recommend you to anyone thank you so much
The service was very customer friendly and the turn around time for my car being repaired was fast and the staff was professional. They were also very pleasant and eager to answer all my questions. I would definitely recommend you company to my friends and family for car repairs!!!
Everyone was very helpful, courteous and professional. Adrian kept me up to date on the stages of repair which I appreciated very much. He was great! Thank you.
Adrien and Andrea were extremely helpful. Both informed me of very important things I needed to know that my insurance broker did not. Both gave great customer service. They are an excellent at everything they do. Will bring my cars in to get serviced again and again.
Brian is the best he's helped me with my car 2 different accidents both time was awesome. Kept me up to date and on time.
Yes Thank you for your fast repair of my van and a overall very good job. I am truly grateful for making it easy and painless experience for me. Costumer service was excellent. I would recommend family and friends.
You made my not so good situation
Very easy to handle I'm glad I chose caliber collisions thanks a bunch
This was a great experience. I would recommend your company to anyone that needed body work done to their vehicle.
Great job the manager very informative kept me up to date.very happy from one to 10 it's a 10.
Caliber in San Bernardino is simply the very best!!!!
Your service was excellent
Caliber Collision seems to be very customer oriented. I like that. I would and will recommend them to all my friends and family. I was very impressed with their service.
The absolute best service and repair job from a to z. They made a bad day into a great one, and I am amazed at the results. My accident looks like it never happened. Great job guys!
Awesome and stress free experience. Thank you. It's hard and seldom to find a company like yours with such thoughtful and quick customer service.
The whole crew from the moment we dropped off the truck was great. From The young Lady at the desk to Adrian,was Happy the Manager Ricky took the time to make sure everything was handled right.
I would recommend friends and family to the shop.I hope not to have to use the shop anytime soon,
But if I must I will pick it again.
Sincerely, The Loucel Family
The entire experience was golden! Customer service was outstanding. The entire staff I worked with was Knowledgeable, professional, and accommodating. The quality of work was perfect as well. Thank you!
The automatic text messages are disturbing
When they give a different completion date than the ones an agent gives you.
Nice people working and walk you through all your questions. Very nice job paint looks great .
I thought your company was great, especially your receptionist who is very courteous, friendly, and attentive. The gentlemen that work in the offices were always polite and helpful to our questions and concerns. Thank you I am happy to have my highlander back so fast! Thank you Adrian for the phone updates. I appreciated your service alot.
My car looks beautiful. They finished it in a very timely manner. I was highly satisfied with the speed and thoroughness of the staff. I would highly consider going through you guys if something like this happens again
Great communication in letting me know when to expect my car back.That way I can plan ahead to pick up my car.
My car looks new again thank you all
I was very impressed with how quickly it was repaired. Customer service was excellent. I felt taken care of and I was happy with my car. Thank you!
Vehicle Make : Volkswagen
Very warm welcome polite and very attentive, was taken care of with lots of respect keep up the good work to all the employee's that took care of me, also the body worker's once again thank you.
From the beginning to completion I was kept informed and am totally satisfied
Everyone that I spoke with was very nice and helpful.
My Estimator Louie Alatorre Jr was very professional and took real good care of me. The completion of my vehicle was excellent and done in a timely manner.
Thanks Caliber Collision
Adrian was very professional and polite!
Wasn't satisfied with the fitting of the hood. I had to point it out to the employee. It took me 5 seconds to look at the hood and point out the problems.
Top drawer service nothing to complain about was updated continuously with the status of the repair of my vehicle
Our experience was just top-notch from caliber We are so pleased that we had our car there and also we are going to recommend caliber to all our friends they are a five star operation
Excellent service thank you
My local insurance agent actually told me to go elsewhere. My boss told me of her experience here, so I listened to her instead. Upon arrival I was greeted by Mr. Alatore. He was congenial and welcoming. He provided great customer service every step of the way and made this a pleasant experience. I'm very busy and don't have time to wash my car or take it to the car wash. My car looked impeccable the day I picked it up as they even washed and vacuumed the car. It was also promptly repaired and I received it a day early. I can't say enough about their service. I'll always recommend this business.
We appreciate the great customer service we received from Luie and also all other staff members that helped with the paper work to the individual(s) responsible for the actual repair on the car itself.
Thank you for your Business I was Satisfied with the fix and paint job
Thank you for the job well done.
Amazing service and professionalism!