Kept us very well informed about the status and treated us very well. Thank you
Excellent service kept me informed the whole way would highly recommend to anyone I know
The process was excellent from start to finish !! Everyone was very helpful and friendly ! The process was very fast and efficient !
Excellent work by the staff there. I was kept informed through text every step of the way. awesome place, would come back if I ever had to.
So far so good, however, I have only had it on the road for 8 miles. Thanks
Excellent all the way around
Vehicle Make : Volkswagen
Every one was nice and very professional. They communicated every step that was taken with my car, and it was ready for me earlier than I expected
Thanks for the follow up. Greatly appreciated!
Thank you! Everything was made so easy and the vehicle looks beautiful again.
They made the process fast, easy, and less stressful.
CarStar did an excellent job. Bill was very pleasant to work with and the staff was professional and nice.
Thanks for a job well done.
Communication should be a little better. On the morning of my original completion date, I got a text stating it would be done on time. However, I decided to call 2 hrs prior to completion time only to be told it would be 2 more days. Was anyone ever going to call before I drove up there?
Nice and very helpful. They are
Not all repairs were done. The estimate that was given was for the bumper and in addition a side mirror replacement, scratches buffed out and the tailgate paint fixed, none of which were completed. When questioned the serviceman said that wasn’t the estimate he was given. No offer to see where the miscommunication was or offer to fix it. Four days were given for all repairs to be completed and it took 7, though one was a storm day. I was supposed to be given text updates but received phone calls and the last one I received was the day of the storm. Overall the office staff was nice as was the original estimater but the rest of the experience was subpar.
Attention to detail, attention to info provided, and attention to caring