Got my car **** day prior to the promised date. Repair looks amazing. Staff was friendly and great with follow ups and keeping me noted on the process.
I am more than pleased you did a great job on my car.I would like to also say that Erica and Frank went above and beyond . They knew that it was a new car and Frank said he was going to get it back to new. There was a small problem we noticed when we got home with the trunk I would like to bring it back in for Frank to look at. Thank you Julie P
Frank did a very good job
I really enjoyed the warm and friendly customer service from the staff. I also received daily updates on the status of my car repairs. I will definitely bring my car back to caliber collision if I need collision repair services in the future. I will also refer my friends and family to this repair shop.
My truck came out beautifully! And Frank was so kind and awesome!! Thanks for a stress free experience!
Thank you for fixing my truck. You all are amazing!
I'm happy with the out come
My experience was very good the service was great the customer service was great everyone they're made out of very pleasurable experience they were very professional and help me in every way they could
I appreciated being kept informed of progress by phone and text. Frank was fabulous and I think the work was great. Very satisfied. Staff was professional and pleasant.
Staff were courteous and knowledgeable. I really liked the text updates, I was able to keep up-to-date on the progress of my vehicle. Even when I am unable to answer my phone or return calls.
You guys were always keeping me informed of my car's progress and you were kind and extremely helpful
Wow I'm 100% satisfied, the repair to my passenger side door came out looking like new, no sign of a dent.scratch nothing thank you for accepting to do the work
Very professional people innovating quality control. I love it.
Thank you much. all staff was very nice & professional.
Randy really made my experience, but Ritchie came in and improved my experience ten fold.
My car was ready a day before it was promised. Good job. I'm still waiting for the call to get my wheel cover.
Kurt and all of his associates @ Caliber Collision went out of theirs way to give me the customer satifaction that I can hardly belive it happen. Their work should be the GOLD STANDARD for all customer satifaction. My Thanks to all of the staff for such a Great job & I do really appreciate their hard work to insure my complete satifaction. Philip M
Great customer service and repairs were done very quick and at great expectations
I think receving weekly updates would be helpful. My car was there for almost one month, and we were the ones having to call asking for information
The car was as I barely got it out the dealership!
You guys did a great job. Looks like I drove it off the lot for the first time. Wish I could shake the hand of everyone that worked on my car and thank them personally.
Fast, friendly, thorough. Randy in Rialto was great! As well as the rest of the staff. The result was perfect!
Thank you !!!!! all so very much!! And a Big Thank you to Maria for help me and giving me updates on my car !! The best place to go !!! Thanks Maryann T
Kurk was an amazing help
He was there for any questions I had.
Was very prompt. I had an great experience here my. At was as good as new. I drove out with a big smile as I did the day I bought my car off the lot.
Thank you all so much! ????????
I was informed about other repair options after the repairs were already done. It would have been nice to have options before.
Excellent customer service and my car looks great
The service was professional and courteous. Thank you
staff was always friendly and very responsive
Ordered the wrong part which took longer, then when the part did come in it was damage so, took longer thank you very much for renting a car for me satisfied with the outcome
Our car was there for 7 weeks. A new car could have been built from scratch in that amount of time.
Great shop!Very reliable. My car looks perfect. Thanks again. ????
Very nice and professional. They got it done as stated. Liked the office and workers very clean and organized. Thanks Kurt good working with you.
The customer service was outstanding. Maria and the front desk girls wet amazing and always answered all of my questions. The work on my car is without a doubt unremarkably beautiful. Thank you everyone for you outstanding work!
Everyone was very helpful. I am satisfied with the work done to my car.Excellent service.
Excellent service! Thank You
David was very accommodating and helpful through this whole process. You guys did a wonderful job repairing my hood and despite the weather you got it done quickly. Thanks!
I appreciated being notified throughout the process by phone and text the status of my car.
Great customer service. Quick repair. Thank
Extremely happy with the service
Happy I chose Caliber Collision very great communication by Randy always updating your service. Thank You guys well done.
Very happy to see my car like new
Each person there was courteous, friendly and communicated every step of the way. Then the service person walked me out to my car which was really nice.
Very good customer service!
Mr. David Romero did an excellent job, keeping me informed on damage discovered and documented. The original repair schedule was maintained on time. David was able to explain all the repair work that was done when I picked up my car. Thank you David for a job well done!
Everyone was very helpful and friendly. I would definitely recommend anyone here.
My car looks better than the day I bought it. Cusomer service was great. I was very impressed but not amazed. I took my car to Caliber because I've seen your work and have been amazed. The quality and care is beyond reproach. Thank you all!
When given a date the care will be done make sure to give a good estimate of time for it to be done
I was shocked on the amazing job done on my car. Fantastic workmanship. Looks beautiful. Thank you to each one that worked with me and on my car.each one of you did a amazing work. I don't want anyoneto go uunnoticed on their work.
Thank you all.
I love my car.
The door panel that was repaired is making a rattling noise and door locks are not working.
Great! Special thanks to Kurt,Jeff, and Blake. Great job guys!
I picked up my car and she is beautiful again. Caliber did an amazing job and I even got my car back on the promised day. I was sent daily emails regarding the progress of my car. Mr. Kurt was excellent at explaining and keeping me updated on the process of repairing my car. I am very satisfied with the work done to her. I would definitely recommend Caliber to friends and relatives.
Caliber does Great Work and In A Timely Manner!!!!
Maria did a great job and remained professional and willing to extend good customer service during my times of high anxiety and extreme frustraion. Upon finally getting my vehicle, 16 days later, despite some miscommunication and unforseen repairs, my vehicle wasn't 100%. I have to return again which is disappointing, but happy with the understanding and overall feel of Maria ensuring my satisfaction. That is true customer service. Also everyone at Caliber -Rialto, when I was in the building or called, always had a positive, professional & friendly attitude.
As a suggestion I think you all should have a satisfaction scale, rather than a yes or no option, due to many factors can determine a customer's opinion of "complete satisfaction". Mrs. Carter
Fast and friendly staff. Good experience, u would recommend friends and family!????????????
On a scale from **** to 10 I give caliber collision a
Good customer service and vehicle service. Friendly atmosphere.
The job was done in a timely manner. The work was efficient. Color matching the paintwas perfect. My car loOKs like new. Thank you Caliber
The service is great ..
Vehicle Make : Volkswagen
Everyone was so friendly, from the moment I walked in to get my damage quote, to the second I got my car keys back. Thank you guys so much!
Thank you to Jeffrey, David, and the receptionist ! The whole process was seamless. From the minute I walked in I was greeted and welcomed. Jeffrey said something that stuck to me "I work for you now". Everybody that I came in contact with seems to exhibit this form of thinking. I felt so at ease knowing that they were putting me first as a client. My car was finished very quickly and it looks brand new again! Thanks again, you guys rock!
HAPPY WITH MY REPAIR .. SATISFIED COSTUMER , GREAT COSTUMER SERVICE . OVERALL GREAT EXPERIENCE . THANK YU KURT .
Everything went really good, the people were great, the only problem was how long they took, it was almost 3 weeks for my car to be finished
Vehicle Make : Mitsubishi
The entire process was very smooth!
I was not completely satisfied at first so I took my car back and now I am satisfied. They took care of the issue i had promptly and where very friendly
Your staff was exceptionally courteous and knowledgeable about our needs. Repair was superb. Extremely pleased.
Nice job on repairs to my car.
Fantastic job to Kurt and all at Calibur.
I'm very pleased with the entire experience at Caliber. The courtesy and respect I received is a rare thing these days. Thanks to all the hard working dedicated employees that take pride in there part to complete a job extremely well done.
Maria was very helpful and was able to walk me through the entire process as well as what to expect
Everyone there is awesome. Great attitudes and great customer service
They do a good job good personal
Everyone was kind and friendly and made sure that I was taken care of.
Excellent from beginning to end. Thank you!
Great costumer service by all staff
Excellent customer service and quick repair! Was kept informed of the entire process. Would've definitely recommend to others and would come back if needed.
Excellent service! Maria Collins was very professional and friendly!
Excelent service ,really good job at fixing my car really quick and looks awesome
The customer service was excellent. They were very informative, courteous, and efficient. They explained everything and I was very satisfied. I will recommend them to everyone.
Good job great customer service and love the text message and personal phone call updates on my repair of my car thank you
Awesome attention to detail. Blake and all members of the team very helpful and upbeat. Went the extra mile to take the initiative and get my interior fixed! Yahoo! Really appreciated the wash and vacuum. One stop shop was terrific idea!
Blake and the team was doing awesome of taking care of my car. I am very satisfied with the services. Keep up the excellent work!! Thank you and thank you again! God bless Caliber Collision Rialto!
I would definitely bring my vehicle bk i recently had my wife's car repaired there as well did an amazing job on it people there are very friendly wonderful experience
Thank you so much I will definitely use use your company again and recommend you to family and friends.
I originally tried to have my car repaired through the company the insurance wanted. Only for them to come back and say some of the damages for sensors and such was damaged but not by the accident. Guess it just magically stopped working. They refused to reset and even fix the damages. When I requested to have it done elsewhere they wanted to charge me $120. Calibur went and towed my car to their facility and paid the $120 for me. So far everything has been working great. No sensor problems. Bumber looks new and so does my hatchback. I will never go anywhere else to get my car repaired.
Vehicle Make : Volkswagen
The experience that I had at Caliber was absolutely phenomenal. Blake Krauss did an amazing job and was very supportive throughout the entire process. The service provided was top tier and I plan on coming back in a few months to have more work done. I cannot thank Blake and the rest of the Caliber team enough. You have won me over as a customer for life.
I loved the customer service especially Maria, I would defiantly refer people and go back when needed. I was extremely satisfied with this place.
Great experience. The shop went way beyond my expectations. Thank you.
Great repair job. Took longer than expected but that's okay. Kurt was very informative and keep the me up to date.
Wonderful team. My truck looks like new. Thanks Maria for everything you and your team did.
Yes I'm 100% satisfied with the job that you guys did to my truck and thanks to Blake to keep me in for every day
This whole staff from the receptionist to Kurt and manger all took good care me and my car from day one. All I can say is keep up the great work. You guys are reason I would recommend caliber collision to friends and family. Thank you so much
Flawless work and timely. Kept me updated on the progress.
Thank you for the most pleasant experience, today we picked up our 2016 Nissan Rogue & we couldn't be happier. Our car was returned to us in a timely manner. We were updated via email & the updates really helped us to know the current status of our vehicle.
Great job they did on my car and the turn around was fast
Everything from drop off, to the updates, to the pick up was a great experience. Everyone was friendly and took great care of my car. I'm so appreciative and thankful for the time and customer service!
Kurt is good in helping people.
Very satisfied. Great customer service
Team was very friendly and efficient.
I am 100% Satisfied with the new transformation your shop did for my ride, I highly recommend you guys & girls all over the world!
I am very pleased with the services i received from Caliber yhey were very profesional they text me to let me know the status of my car.
Maria Collins was exceptional. She made the process easy and kept me updated. I hope I don't get into any accidents but if I do I would definetly seek caliber collision to help with my repairs
Very professional and and up to date progress on vehicle was amazing. ..thanks for everything! !!
Very satisfied with the repair of my car. They did a great job and my car looked like new!
Maria was great at keeping me abreast of the timeline of my car's repair. She went above and beyond to make sure my service and experience was enjoyable.
I had a great experience with caliber collision. My service rep was a gentlemen named Kurt, he was informative and consistent every week with an update. Thank you and will return with future issues that hopefully never happen.
The car looks good. I got it back in a reasonable amount of time. Very satisfied.
The mechanics who repaired my car did an excellent job, there is no evidence that there was damage. Randy was very kind & professional
Job well done.????????????
The customer service was excellent, as well as the work done on my vehicle! Thank you Randi, and everyone at caliber collision!
Every thing from customer service to the job done on my car was amazing I would recommend them to anyone
My car looks great and Maria did an excellent job of keeping me in the loop if there was going to be any delays with my repair. Very happy overall.
Your team always exceeds expectations
Great customer service and excellent quality workmanship done in an expedited amount of time. Their dedication to customer satisfaction is paramount.
Everyone was very nice and helpful. The experience was great!
I was so upset when I can in and the front desk made me feel at home , and from that day on. I've never been in a business were all the stuff is nice and helpful .. I will be sending anyone that needs there car fixed to caliber collision in Rialto California .
Thanks again, Rachelle
I brought my car in and it was there almost a month. There were some minor set backs that were unexpected. All the workers were very nice and the manager even called to see what he could do. My Insurance pays for 30 days so I didn't need the manger to pay for that. I had a rental so I had a car to drive. What would have been nice is to have my payment reduced for the inconvenience. That is the only thing that could have been done for me that wasn't already taken care of. Also my car was marked as having a quarter of a tank when I dropped it off on YOUR FORMS but my car was on EMPTY. When I stated this I was told that the paperwork also showed that the Mile's were less than **** mile. Sooooo I LEFT it with a quarter of a tank but got it back needing gas IMMEDIATELY. Basically, the workers were very nice but the service was not the usual quality I am use to at Caliber. Substandard service and I still had to pay FULL PRICE. Everything Calibar offered to give me a break on, my insurance was ALREADY covering. The only break I could have been given was a break on the deductible. I paid 500.00 for my car to be fixed and it took almost **** month to fix. I am happy to have my car back and it is fixed. That's the bottom line. Call me with questions, ****-****-xxxx Nyree C
There was a missing seal between left fender and hood
I like to thank Ms. Maria for her help and willingness to get May car ready as soon as possible.
Great people. Keep up the good work.
Definitly satisfied. Would definitely recommend caliber to others
I am pleased with the work and the constant communication with Liz. I would definitely use them again.
Randy did an excellent job working on my car. I would highly recommend family and friends to get their car fixed at Caliber Collision.
Love the notifications and timely service
The service was beyond excellent. I was extremely impressed with the speed of service and the quality of it.
Very nice work on My Truck, looks like New
Excellent customer service. Wonderful job. Very informative. Very satisfied. Very professional*
It was done on a timely matter. I am satisfied with the job. Thank you very much.
Customer service was great, Maria was very knowledgeable and made me feel
My tundra looks and feels like new,exelent work,i am satisfy, thank you
The only thing was it did take longer then what I was told.
Liz at Rialto's location was extremely helpful. She worked hard to help me get my car fixed and kept me informed constantly of any updates.
Thank you Liz for all of your help.
Kurt was always keeping me updated on my car.he was very professional.i would refer anyone here that needs work done to their car.last but not least they left my car like brand new they did an awesome job!!!!it was given back to me cleaned and smelled soooo good :)))))thank you !!!
Kurt, was very kind and did amazing work on my car and in a much quicker time than anticipated.
The customer service was good Liz keep me posted all the way through daily
Everyone is very Courteous and very good service
From day one, I felt very comfortable with Kurt. He explained evey detail and kept me informed of everything happening with my car. He went above and beyond to make sure my car was given to me in a timely manner and that my schedule was respected too. Thank you! My car looks amazing..will defintely be recommending you guys to everyone I know ;)
Car looks great car wash top it off looks like a new car good job KURT
I was kept up to date on my repairs great customer service!! Very satisfied knowing car still had original parts from Toyota!!
Just a glitch in communication on finish date. Maria apologized and kept me informed.
Notifications were great...the only issue I had was when calling the office I would be on hold for 10 minutes or longer..
You guys did a awsome job
Excellent repair. If caliber collision have a rental car service it will be perfect.
A great big thank you Maria for making this a pleasant experience for me!
All staff were very courteous and caring. Job well done!
Great service, Kurt was a committed person. Always letting me know about every step done in my car. Real satisfied client. Thanks for your hard work.
Fix it right the first time. Test drive the vehicle. Call when you say you're going to call.
Although the repair length of time was lengthy it was done to assure that the repairs received the attention needed throughout the process. I was greatly pleased with being constantly updated throughout the process. I am also great full at the offer for Caliber Collision management to have offered to pay for my last rental car arrangements for the extra time needed to properly repair my vehicle.
My car was done very fast and they clean it up so nice inside and outside people very nice and let me know what was going on every day.
Everything was great on my vehicle.
I was very satisfied with the service I received and it was great to have the updates given to let me know where my car was at in the repair stage of it getting fixed if I ever need your service again I will return to you knowing I don't have to worry about my car while being at your shop. Also I will tell every one I know that your business is tha place to go to get things done right thank you so much
Vehicle Make : Mini Cooper
Vehicle Make : Volkswagen
thank you very much it was a very good job done on my car bumper and thank you very much also for washing my car after the job
Vehicle Make : Mini Cooper
Caliber has ALWAYS done a great job getting our cars fixed as good as new. Thanks Caliber
Wonderful experience working with a caliber Collisions
The staff was always so welcoming and attentive. Jeff, the manager, went out of his way to always keep me updated and ways always available when I had any questions.
Every one was very pleasant and the whole experience was timely I
Everything was amazing I worked mostly with Maria and she was amazing always there to answer any questions and really helped to get my car back as soon as possible was always just amazing can't express how happy I am with my experience and I would recommend to everyone
Great service and in good timing
There was a small but time consuming issue with the aftermarket suspension. Both Jeff and Maria went above and beyond in helping take care of the situation. I would definitely recommend Caliber as their service and communication was excellent
I will send referrals to your company
Kurt & Jeff are excellent representatives of your company. They provided excellent customer service during a stressful situation with Ford Motor Company in which the company did not provide the necessary part in a timely fashion. Your entire staff rocks!
Vehicle Make : Volkswagen
I like that I was updated throughout the repair process via text.
I am very pleased with the customer service and the staff at caliber. The manger even made sure my experience this time around was way better than my first experience which was taken care of after but over all they did a wonderful job. Both the receptionist and Maria were really nice and did everything they could to assure my visit went went. I can honestly say I would take my car back to them if needed. The manager also made sure my husband and I were taken care of from the start to the end.
Jeff turned around our experience at calliber and he went above and beyond to ensure we left satisfied.
The communication line was excellent. I would consider using their services if ever need to.
The service and professionalism at Calibur was top notch. I was happy with their promptness in getting my car done. And I would recommend Caliber Collision in Rialto to anyone.
Maria Collin is the best at customer service. I appreciated her staying after hours to ensure the completion of repairs and guarantee the return of my vehicle as she promised.
Loved the customer service as well as the updated messages on my repair as well as the phone calls to update me on my cars repair. Excellent service!
Excellent work, I'm veryyyyyy happy thanks for repair my Kia Soul 100% satisfied ????????????????
Really appreciated the text up-dates and the ability to provide a means to get home and return to the shop. Outcome of repair was better than expected. Staff are super knowledgeable and practice excellent customer service.
I am absolutely happy with the work from Caliber and I couldn't be more satisfied!
They didn't give me the run around. They cleaned my car for me and I looks brand new
They completed the service on my Honda civic.
That was important for me, but the must important thing is that Kurt (forgot is last name) the ajustator, was in contact calling and understanding the situation.
Thanks Kurt! and thanks your guys that work hard on me car.
Kurt and the rest of the staff were very friendly and helpful. I was kept updated on the progress of my car and my car was finished earlier than expected.
I was very very satisfied
Like it was done in a short time, the work was very nice thank you
Thank you guys. Totally satisfied
The car is like brand new i love your guy's work. And the customer service was amazing as well. I will 100% satisfied and will recomend to others.
I was well informed throughout the entire process of restoring my vehicle back to tip top conditions.
Maria it was nice working with you. You have great customer service skills!
No bad complaints everything was well good service and speedy repairs