Thank you you are very all right generous and very fast with your work
All of my expectations were met, and exceeded. Can't tell we were rear ended. On pick up, all requests were completed.
Everything from scheduling the estimate appointment to drop off/pick up was excellent. My car was repaired quickly. The staff was professional. Kyle, my rep, was pleasant, polite and a pleasure to work with. If I am ever in need of body repairs again I will certainly come back or refer Caliber to friends and family. Thank you!
Kyle, was a professional rep, the only thing I did not like was that to get service there you need to schedule an appt like it is a hospital or a doctor clinic when I needed to drop off the vehicle at the beginning of the process but overall Kyle was an excellent advisor in that particular caliber shop.
Kevin was very helpful and kept me well informed. I was amazed at how quickly it was done and it looks like nothing happened to my truck. Thank you caliber team
Vehicle Make : Mitsubishi
Great job all around
Alex made our experience very pleasant considering the situation . I would definitely recommend caliber collision to my friends and family without hesitation.
alex was great
Very professional. Great job on the repairs. Thank you
I appreciated the constant updates regarding the repair progress.
My car looks great!
Bryan Romero was so responsive and detailed. Thank you for all your help. You work efficiently and with urgency. :)
Vehicle Make : Mitsubishi
Everyone at Caliber Collision, were professional and courteous, Ryan was always helpful. The young women at the front desk were also professional and courteous.
We have used your company for many years. Thank you for your help and kindness.
Great service! Ryan is awesome!
You did a great job- thanks!
Very good work hard to find a good repair company thank you
Thanks to everyone at Caliber Collission for their great service and professionalism. Thank you Kyle for being on top of things.
Caliber collision did a good job, they completed the job when they said they would. My car looks good.
lot quicker repair than I experienced with you 5 years ago.
Ryan was very informative always answered my calls and I am very pleased with my car it looks brand new thank u I'll definitely refer ur company to all my family and friends
I showed up unannounced and you still took care of me very expediently. Thank you
Ryan was very knowledgeable and kept us informed throughout. Kudos to him for sure!!
Brian was excellent and I appreciated receiving the text message updates throughout the entire process. The experience was great and everyone there was very courteous and professional. I would definitely recommend their services to others.
Caliber Collision is the only body shop that I would take my car to for repairs! You guys do a terrific job time and time again ????
Caliber coliision has an outstanding performance about body shop all the time
Denny exceeded my expectations and delivered exceptional service week in and week out
Vehicle Make : Volkswagen
Had my car for two weeks and when I was supposed to pick it up my car was leaking oil from the undercarriage and I checked my dip stick for oil and my car had absolutely no oil in it.... so I have to be another rental car that I'm paying out the pock for because caliber collision couldmy find the time to fix my car properly....I now will nevery recommend them to any family or friends.... they told me too "Well sorry we don't do a lot of mechanical work here" then what do you guys do??? Obviously you do not fix vehicles
Excellent service and follow up from Ryan! We are very satisfied with your service.
Excellent service, Danny was very kind. I received updates on the work progress. On time. They told me that my car was going to be ready on Thursday and it was ready on wednesday, so that was awesome.
Ryan Stillman was helpful and informative during the whole process.
When I see my car on the right side of the passenger door upper part toward the right side of the headlight it's scratched up I was very upset
Second time using Caliber and working with Jessica and Ryan. Awesome experience.
Denny was great, very friendly and professional. I was very impressed with how fast my vehicle was repaired and looked afterwards. Jessica, at the front desk was also very friendly and informative. Overall very satisfied with my experience at Caliber Collision.
Excellent service, fast, easy and friendly
Both Jessica and Alex were extremely helpful.
Great communication. Great service!
Great experience over all from the receptionist (Jessica)to service advisor (Alex) Job well done on my 2015 MB GLK 250.
This was one of the most seamless and pleasant experiencees in automobile repair I have had. They stuck to the original time frame and kept me informed each step along the way.
Excellent service my car looks great
Caliber collision has always been amazing. They truly know how to restore the rhythm of my life. Denny was great at keeping me informed and making sure my car was finished on time and well above the expected.
Alex did a GREAT job on keeping me informed of the progress making this experience Albert pleasant and easy.
I love Caliber you are the only shop I use.100% satisfaction. Everyone of your employees are awesome.Thsnk you.
Alex was great, he got our car fixed perfectly and back to us in 9 days. That was **** week sooner than we were told originally. They did a great job on our car
Denny from the Rancho Cucamonga location did a great job on my Mercedes , my life is back to the same rhythm just as promised. Excellent job , 10/10 experience!
Everything went exactly the way I was told it would. I'm very happy with how it went!!!
Denny was so professional,friendly and honest. My car was done when he said it would be done and it was done fast. Very impressed and happy. Thanks Denny.
Thank you so much, great job!!
Excellent Service and time service very professional
Hi scary happy with the text messages of the updates of my vehicle everyone wants nice and courteous
They were very professional and courteous. I was kept well informed with progress updates.
I am very happy about the service I received. I would definitely recommend Caliber Collisions to others.
Caliber Collision is a wonderful organization. Each time we interact with any of the staff we are treated with respect, dignity, and true empathy for our situation. I would gladly recommend this auto repair shop to anyone in need of auto repairs.
Alex went above and beyond to make my time without my personal vehicle as painless as possible. He kept me updated via text and phone calls and answered any and all questions and concerns I had.
Overall very satisfied with the repairs in the paint. Very nicely done.
A minor thing such as moldings not being buttoned down with rivets around windshield but nothing major.
The one thing we would caution is continuing to tell customer the job will be finished and then that day its not and continuing to get a day or two added which turns into another week or more.
I love the concept that Caliber Collision has..that customers have a life time warranty. I've gone to Snieder's once and I'm honestly never going back because they were such a waste of time and made zero progress with my vehicle. Denny at the Rancho Cucamonga location was spectacular and I do hope that he'll be working on my car if I ever need to bring in my vehicle again. He made sure I was constantly updated through text and even gave me a few phone calls to make sure I was being updated about everything. I thought the repairs were relatively fast and I'll be doing a more thorough exam on my vehicle in during the day (since I picked my car up at night). However, from the looks of it in dimmed light, it looks clean and repaired completely. So, thank you again Dennys for taking care of my Prius!!
Denny was the one helping me with my Kia Optima. He was very helpful and was good at keeping me updated on the status of my car. Overall my car in the end looked great. The girl at the front desk was also very nice. She was also very attentive and was good at her job.
I'm very happy to have taken my car to caliber. I will be recommending them to friends and family.
Great service every time. Always goes above and beyond to deliver excellent customer service.
John did a great job explaining things and assessing the damage! Friendly and courteous too!
Everything was explained to me. I got updates and got my car back quickly.
Can't believe it was done in one day! Did everything you said you would do and exceeded my expectations.
I could not have asked for better service, updated text messages. Your office and staff were wonderful! Thank u for making myour traumatic experience present.
Thank you Jackie for your great customer service.
Vehicle Make : Volkswagen
Danny was very helpful and kept me up to date on every little detail, overall
Great job, I will recommend it to everyone
And bring my car back here again
Upon further inspection of my vehicle, all of the money I stored in the compartment between the front seats is gone. As much as the staff were nice, the repair to my car was completed earlier than scheduled....I would not recommend your company because your staff are not trustworthy. Criminals steal.
My repairs were done in a very professional and timEly manner, my service rep. Ryan kept me up to date on the entire process
Everyone that helped me from the day I dropped off my car to when I picked it up was so professional and pleasant. Really made for a wonderful experience!
Ryan Stillman provides professional and excellent customer service and follow through. The repair team also does great work.
The representative "Alex" went over and above to take care of my car. I am more than satisfied. They did sn awesome job on the repairs. My car looks like new.Thank you.Irene ????
This is not my first experience with you. You are always very professional and deliver what you say and when you say. Mark is so easy to deal with and he keeps me up to date. Hopefully I won't need these services again soon, but rest assured that if I do I will be back to your shop. Thank you for taking care of me and my car.
Very nice staff and a job well done to the mechanics. My vehicle looks brand new. Please keep up the great work when contacting your clients!
Everyone was very nice. Ryan Stillman let me know how everything was going. I really appreciated that.
Pedro was is one of the best reps for your company. The best complete process ever. He is your company, and rhis guy needs to be promoted...thanks caliber
Excelente servicio gracias
Alex was awesome to work with. I felt like I was apart of the entire process. The updates are a nice & informative way to stay connected.
The collision center and insurance didn't seem to be on the same page or communicating with each other. I'm not sure who was at fault for that, but that did take away from an otherwise great experience. It was a bit frustrating not knowing what was going on that end, mainly if estimates were being updated. Other than that, my vehicle was returned to me better that before the accident. I'm very pleased with how the repairs turned out as well as the constant updates on how repairs were progressing along the way.
I was so impressed with the high quality of my contacts with staff at Caliber. From the front desk people to customer service repair estimators, to the actual repair technicians the care and concern for my satisfaction were simply outstanding. I was especially pleased with my initial contacts with Jackie, who was incredibly pleasant and competent and to the followup completion of the repairs with Alex Gallardo. Alex answered all my questions thoroughly, was readily available to me and the repairs were done as quickly as possible. My vehicle was returned to me in impeccable condition. Thank you so much. Joyce Frevert
I was referred to the Rancho Cucamonga branch of Caliber Collision for the first time by my insurance company after I got into an accident. I was extremely satisfied with my experience. Everyone I spoke with over at the phone and at the front desk was kind and helpful. Ryan took really great care of my car. He sent me text updates, called periodically to let me know what was going on, and answered all of my questions and I think this was my first experience where I didn't feel like a company dealing with vehicles wasn't trying to take advantage of me. Ryan really went above and beyond with alleviating my concerns at such a stressful time. He deserves a Christmas bonus or something good for his hard work! Thank you, Caliber Collision Rancho!
Very positive experience.
Things went real smooth, you guy's were very professional. Really liked the updates throughout process.
It was very seamless, and took the stress out of the overall experience.
My car is making a noise that wasn't there before and now I have to take the time to figure out why.
Our Rep was absolutely amazing. He was in constant communication with us regarding the status of our vehicle. He was very thorough in explaining the exact repairs.
Repair looks good.
Thank you for washing the van. It was filthy from my trip down from Norcal, I did not have a chance to clean before being dropped off, For repairs
My car looks better than it did when I bought it.
Ryan was great to work with.
It was great working with Ryan he kept me posted during the whole time.
Alex and Jessica were amazing! Made my experience 100x easier. Very respectful, very professional, always made themselves available at all times for me.
Thanks for the great service Alex!
Excellent communications through the whole process
Great people, great service, great experience
Ryan was very helpful and the daily updates were much appreciated.
I really enjoyed the fast customer service provided by Alex. He was able to provide top quality service and I know where to come back if I ever need my car repaired.
I was very satisfied with my car, Alex Took very good care of me and my car and they did a wonderful job. I would recommend caliber collision for car repairs.
Ryan Stillman and the people in the front were very nice and quick with making sure I was taken cared of and out the door.
Ryan and everyone at Calibor Collosion were very helpful.
They did a great job on my car and made it a very pleasant experience.
Exceptional job, friendly and professional, highly recommended!!! A I am very happy with the work performed on my prius!!!
Thank you so much!
Ryan was excellent and provided great service.
Alex was friendly and explained the whole process to us.
Always there to answer our questions. He made sure that Hertz was called in a
Great Job Alex and caliber collision
Looks great I'll let you kmow how it goes.
Pedro was excellent! Very professional and very caring as if it was his own vehicle.
Love the daily updates. Thank you
I have a Nissan Altima with black paint, it is very hard to get the finish just right. You have to block out the finish. The paint job was done right. Also, I was notified daily on what was happening to my vehicle. Great job Alex.Thank you for everything.
Overall I had good experience at Caliber. My only suggestion is that the front desk need to be a little more helpful and professional.
Job well done my vehicle back to way its supposed to be thank you Caliber
We're very happy with their great customer service!
Thank you for doing such a nice job !!
I am completely satisfied with the service , and th work done
Alex was prompt and made sure everything went smoothly, work done in a timely manner and good service by the girls at the desk. Overall experience excellent!!
Wheel was missing one lug nut, battery was drained and dead, battery pole cover wasn't securely in place
Caliber Collison exceeded my expectations. Everything looked great on my car!
I will be taking the vehicle back for quality flaws
Money was taken from my car, I thought Caliber was better than that
Pedro was very attentive to my needs, and kept in the loop! Even though the repair took a while, he kept me updated, and helped me with every concern I had! I was very happy to get my car back, she looked great!
I was very well received at the initial appt and each time I walked in. Ryan was very interested in investigating the dsmmage and making sure it would be fixed like new. I appreciated the updates. Thank you for your intent from start to finish.your grade is a A
Always kept in the loop everyone was professional and service was amazing
Alex was wonderful, he kept me informed and deliver my car on time .
The only place I trust my vehicles to be serviced.
I am a repeat customer for over 16 years.
Number one in service.
Great customer service, I'm very happy with my car repair!
The person handling the repair needs to be more available I spoke with her once and dealt with other people the rest of the time
The whole process was smooth and efficient. Everyone was friendly, kept me in the loop, and my car was repaired to meet my high expectations. Thank you.
Top of the line service, everyday updates and excellent communication.
I would definitely recommend Caliber Collision 2 all of my friends. They kept me up-to-date on how the repairs on my car were going, it was a great experience.
Pedro was very professional and was able to answer every question I had. The front desk ladies where very helpful and polite. Will defenily recommend you guys to anyone. Thank for being super friendly to work with.
Thank to Carri for taking my car very well. Good job! Salute!
You guys are beyond amazing! Best team ever. Thank you for always making sure my car is perfect!
Professional and friendly. Your team is definitely a TEAM
You guys went above and beyond for me and im very thankful
All repairs look and feel back to normal thank you Pedro for keeping me updated
Service advisor was top notch. Second vehicle repaired there, very satisfied.
I am impressed with the service and quality of work that was done. They were very accommodating that they also picked me up from the airport. I will definitely recommend them to my friends and family. Thank you!!
It's refreshing in today's world to deal with a totally professional company that provides excellent customer service. From the moment we walked into the office and were introduced to your repair manager, Ryan, we knew we were in good hands
Ryan and the office staff were warm, welcoming, efficient and thorough and I thank you for a wonderful experience
Very friendly and professional. Cary was thorough with explaining everything. Everyone was really accommodating. Overall a great experience.
Alex Gallardo is a very nice person!!!
It was a extremely positive experience from start to finish.
Alex and the team kept me informed every day and I would highly
recommend this shop to anyone that needs a great
body shop. Thank you
Pedro was great at explaining what was happening, the girls at the desk were well informed and a great help. I don't think it could have went any better,i thank them all oh I love the text there great. Thank you all
Great customer service!! I will definitely recommend.
The quality of work done by your shop exceeded my expectation. Thank you. I never thought I would be so satisfied with any repair done on my brand new Volvo.
The careful detailing of my vehicle extended beyond the area of repair such as the cleaning of the front driver light and under the hood. Thank you.
Work was done as promised.
Great staff very convivial
Pedro was the associate who had helped me through this process and most definitely he was very welcoming, genuine and considerate. the facility had great service that elevated my experience during this unplanned experience. Thank you.
Alex kept me updated the whole time he had my car and even got it done a whole day sooner than promised. Very good customer service.
You put some kind of treatment on my tires and on the vinyl trim and it is my belief that you have started an early breakdown of my vinyl trim. I will hold you responsible for the replacement of my trim when it turns Greg.
Ryan did a great job for me. He always keep me updated with my vehicle status. It supposed to be fixed within a week but the audio system did not work properly. Then last Friday Ryan called me to extend 2 more working days. I do not mind to wait for another couple of days as long as the vehicle needs to be fixed totally.
This Tueday afternoon he informed me that my vehicle was repaired already. It is perfect now. You guys did a wonderful job on time. Highly recommend it.
Alex was very prompt and always called me for updates on the status of my car. He was very professional and went the extra mile to have original parts ordered for my car repair. This was me first time dealing with a car accident and Alex had made it a very smooth and easy process. My car was also done faster than expected. My overall experience was great! Thank you!
Awesome customer service and the repairs came out perfect. Kept me inform every step of the way which made me feel very comfortable and happy knowing everything was going Smoothly. I'm very satisfied with the outcome, also with the help I received from the associate very detailed explanation of the process throughout.
Great job on detailing my ear bumper. It looks as good as new, or even better! Good communication throughout the process by Mark Cruz . Thank you
Great job team! My car is new again.
Very good customer service
Very professional, great communications during repair work. Repair work meet all our standards. If we have the unfortunate luck of having another accident will definitely us Caliber again. My daughter in Roseville needs some repair work and she is going to take her car to Caliber. Again thanks, great job without pain.
It couldn't have been better. Great service, good communication and very professional. Everyone involved was great and all was done timely and as promised.
Pedro did a great job. Give him a promotion and a raise.
Customer service and body work has exceeded my expectations! I was recommended to Caliber Colision by a family member, and I would recommend them to anyone! Everything was done in a timely manner, I received updates every step of the way.
So far so good. Time will tell. Professional environment,just a little pricey
Vehicle Make : Volkswagen
I loved the text message updates about my vehicle repair. Everyone at the Rancho Cucamonga location was phenomenal. Thank you so much for helping get my vehicle back on the road!
Vehicle Make : Volkswagen
Alex is great and professional. The car looks perfect after repaired.
Alex was very informative and accommodating.
Everyone at Caliber Collision Rancho were extremely helpful!!! I had a very pleasant experience with Caliber Collision Rancho.
Caliber Collision has fixed my car twice this year and the results are amazing. My car is my baby, and they worked hard to make sure my car looked impeccable. Quality work is done at Caliber. They kept me in the loop through phone calls and text massages as well. Thank you Alex and your team for all you've done!
Out standing job, I'm complete satisfied with the service...thanks to the estimator Alex Gallardo and all the employees...
Pedro was quite thorough in his explanation of the entire process. Provided feedback at all times. Quite customer focused.
Excellent work on my car and wonderful customer service! Thank you so much
Great Job Caliber Collision...it surpassed my expectations. The SUV looks like brand new now.The body works performed was amazing, the new paint matches the car perfectly; the customer service is excellent, always ready to give me the right information. I strongly reccomend Caliber Collision to everyone!!
The guy handling our car was outstanding kept us informed every day and did a very good job God bless him
The experience was good, but I was concern about the first estimate which I knew was much more than first quoted. Overall everything was good.
Alex Gallardo handled my claim like a true professional.
Quality work. Fair price. Excellent customer service. Will definitely use again!
Very pleased with the repairs and the quick turnaround. Ryan was very helpful and informative during the process.
If I had one suggestion it would be to not schedule so many people at the same time. The two ladies at the front are doing their best to get people on their way-however when I dropped off and picked up my car I had to wait rather long.
Vehicle Make : Volkswagen
Excellent work, customer service was outstanding. I would definitely do business with Caliber Collision again if need be.
I was very satisfied with the friendly staff thank you so much for your service
They did a great job on my car it's expensive but you get what you pay for and life time warranty.
Would not take my car any place else. Alex is the best
I am satisfied with the repair work, looks like it's brand new. Ryan updated me with the status when I called in to check on the repairs. Job well done!
This was my first time using Caliber Collision. I was relieved and very pleased when I picked up my car to find that they did an excellent job. Ryan Stillman my service advisor was very courteous and helpful through the process. I would definitely use them again if the need arises.
Great customer service, and overall repair is well done. Car looks new and looks like as if there was never any damage. Would highly recommend Caliber Collision to others in the future.
It was by far the best repair shop I have been to everything from keeping me updated to my representative RYAN I'm glad I was referred there
I like that you informed me of the progress repair and the cleanliness of the vehicle when it was returned to me. Will recommend your company
I loved the daily updates. It's nice to know what's going on with your vehicle without having to call in. Eddie and Kerri were on top of things, and very helpful.
Mark is great! Thank you for moving the process along quickly. Excellent service!
Inside of car especially the back seat had a lot of dust from what I assume was body filler, and the Ac/heat had been changed . As far as the work yes they done an excellent job.
Thanks Terry S
It was painless. Staff very nice and helpful.
Alex was really helpful, making sure I was always updated on the status of my vehicle, that I had a ride for that duration and that I had received the best repair job.