everything about a miserable experience - damaging my car - was made less miserable. from the comfort of the office and its staff, to Enrique, whose assurance and manner gave me confidence, to the regular e-mail updates, the whole matter turned out as well as one could hope for.
I received 6 automated e mails telling me when my car repairs would be completed. It wasn't ready until a day later, which wasn't a problem, but the e mails were pointless. I would rather receive personalized communication with correct information about the progress of my repairs.
Everyone was so kind! The team kept
Me up to date with texts regarding the status of my repair. It was a great experience!
Your customer service was seriously amazing. You kept me in the loop through out the process. Made the entire process extremely easy. On top of that all your employees from the mechanics to the two women at the fron desk were extremely nice and helpful. Thanks guys :)
The staff is courteous and knowledgeable. The work was completed on time and very well executed. The repaired areas are not distinguishable from other parts of the vehicle. It was nice getting daily email updates on progress. I am taking another car there for body work soon because I was so satisfied with the quality and value. I recommend Caliber Collision Pacific Beach to anyone needing auto body repair.
Great service. Very efficient
Vehicle Make : Mini Cooper
FANTASTIC CUSTOMER SERVICE! They made a very stressful situation very comforting.
Thank you much appreciated.
Enrique was my POC. His professionalism and knowledge of his job was outstanding. I was very pleased with the work that was done.
I am very impressed on how helpful, kind and fast the service was at this location. I will definitely be recommending caliber collision to other. Thanks for the help guys
America Leah and David exceed expectations
Team Pacific Beach great!
Abraham did a great job with estimating repair cost and notifying me promptly when repairs were completed. He is a great representative for Caliber.o
Enrique was awesome, his professionalism was amazing!
I really appreciated being updated on a regular basis. There was nothing mysterious about the process and any question asked was answered. My car was completed earlier than predicted. Thank you to my service advisor David Warren and all at Caliber for getting my car back to me in great shape.
Vehicle Make : Volkswagen
great overall experience and service great staff all around thanks
Repairs look great - thank you for doing such a good job! Also, the staff was all incredibly friendly and helpful throughout the repair process.
Enrique was extremely helpful and got me back in my vehicle 5 days ahead of schedule!
My car needed a repair because I stupidly backed into a brick wall. I felt foolish but your staff was incredibly professional and made me feel much, much better. I hope I won't need to return, but if I know someone in a similar situation I will not hesitate to recommend you.
I'm also impressed with how you worked seamlessly with my insurance company (Farmers) and Enterprise (where I rented car).
Anyone who chooses someone else, simply put, makes a mistake.
Thank you all.
The resulting fix was perfect. I highly recommend Caliber Collision to other people.
Very efficient and helpful
Enrique and the receptionist were friendly, professional, and prepared. You run a quality operation.
Amazing job! Super quick and reliable.
Had such a great experience with the front desk and my sales manager! I would totally go back to the !
best repair experience ever!
Fast, consistent, quality service is what you provide. That is
The reason I have returned for the repairs I have needed. Thank you.
Thank you it was very fast turn around and Rick kept me informed of where my car was at in the process of completion. Very professional and efficient very pleased with overall service
Excellent, courteous staff
Daily text updates are very useful
Service was well done and timely
Enrique did a wonderful job communicating with me about my vehicle and keeping me informed. Work was completed two weeks ahead of projected schedule. I appreciated Caliber Collison calling the rental car company to pick me up when I dropped off my vehicle. Also, coffee in the waiting lobby is a great addition while waiting for assistance. No complaints at all.
Enrique was very thorough and professional. Thank you!
I am very very satisfied with the service done to my car and the care that everyone at Caliber showed me. Enrique was phenomenal with communication and updates throughout the process. I would 100% recommend your services to friends and I will pass along how pleased I am to USAA and also will post on Yelp about this. Thank you again! Job well done
Great Service only took 2 days
Thank you for everything!!
Great communication...best customer service by David!
Vehicle Make : Mini Cooper
Richard **** and the team at Caliber did a fantastic job. They could not have been nicer and done a better job. Excellent service!
My car looks absolutely amazing and the customer service was great! Thank you!
I have always used Calliber, in TX. I was definitely sceptical of my experience here in Cali. San Diego wide is so Not the meaning of southern Hospitality. However Rick the guy I worked with 2nd; Bc my 1st guy went missing. Was very helpful. He may not have been so sure in his answers but at least they try'd he was in no hurry and allowed me to look over vehicle and gave advertisement for the company. I definitely would use them again. I know we are now in a different part of the world but a kind smile goes a long way. 9-10 for the automotive group, service advisors 8-10, front desk 7-9. Overall . 8. Thank u and I will use you again. 10+ was the updates text and time it took to fix. I was so happy to back on the road in my comfort zone.
Thank you for the excellent service. My truck looks great. I appreciate the updates that I received by text that kept me informed on the progress of the repairs.
Great job!!! The car looks wonderful. Couldn't be happier.
Caliber pacific beach a great operation. Fast. Polite. Offered drinks. Did great job on car. Car shines and clean. Enrique kept in constant touch so I knew what was going on. Thanks!
Quick and excellent work.
Excellent customer service thanks a bunch guys
These guys went above and beyond for customer satisfaction. I couldn't be more pleased with their attitude, work, and professionalism.
Thank you guys for all of your hard work on my car repair! You guys have been so kind and accommodating and made the experience of the repair pretty painless, which is awesome!
Excellent job. Looks like new again. Thanks and also for getting the door marks off the drivers side door.
I was told my car was ready and i returned my rental only to find that it wasn't ready. Not only did I waste my valuable time but now I have no transportation! Unacceptable!
nice people.... lack of communication on the part of the adjuster (SF) and Caliber did NOT impress me...issues on the car rental going over the limit and not contacting me using both email and phone.. caused an overage of 97.50, damage done to the left front bumper when it was sublet.... though the rep said he was going to into the matter
Great communication utilizing text alerts! Car looks great!!!
Great service all around, the staff dealt with my car quickly and professionally.
Great experience overall...you guys rock!!!
Great customer service. Kept me informed and up to date on the status of my repair and got the job done early.
My experience was superb!
I was satisfied and totally amazed at your service from start to finish and all the updates and communications in the middle. Also, I found your staff to be genuinely friendly and professional.
Enrique did a great job keeping me informed. Some businesses forget that the client's first impression is all important. You certainly have picked the right young woman to be that "first impression" at the front desk. Leah (sorry if I have misspelled the name) handles the front desk like a pro and certainly makes the clients feel welcome and important.
great service in record time
great service in record time
Work was finished more quickly than originally forecast, which was much appreciated. However, originally promised progress updates were not provided.
I think I posted how I felt about the process. The first time I used your service, I was totally happy. Second time ... not.
Everything was great, customer service, shop personal and I was very pleased with the email updates
Vehicle Make : Mini Cooper
Amazing service, Enrique Palacio had great customer service,was fast and efficient.
What a great experience! From dropping my car off, getting a rental, and being able to pick my car up within the same week, everyone was courteous, professional, and friendly. You made everything so easy and fast! My car looks beautiful! Thank you so much!!
Ricky was awesome! He kept in touch and very well informed. All work was done faster than I thought was possible. Great experience with Ricky- he's an amazing asset to your team!
Amazing job meeting my needs and getting my car repaired in record time. Not only did you repair my car fast and effiecient, but you also detailed and washed it. It's that kind of customer service that is rare to find these days!! Thank you!
Great work, very helpful and friendly people, and finished a week early.
Eddie called me regularly to update me on my car. Great service.
Perfectly perfect with perfection
the work was completed in half the time estimated. Thank you!
I was surprised by the additional touch of vacuuming out my car and it smelled amazing inside like it was detailed.
This business is very helpful. All of the staff was friendly and professional. In particular I worked with America and Ricky and they were awesome. They were able to work with me to figure out the best plan to repair my car, clearly communicated the details, and finished the work a few days ahead of schedule. Thank you!
Eddie did an amazing job.
Everyone was very nice and attentive, even though I did not have an appointment, I was treated like I did. I always use Calliber and always will!
Eddie was fantastic and very helpful. The man deserves a raise.
Everyone was very nice and repairs were done very quickly. They were very accommodating when I wasn't able to pick up my car when it was finished due to work (offered to drop it off and let me pick it up on a Saturday when they were officially closed).
I am completely satisfied with Caliber Collision!!!! They were beyond wonderful and did a beautiful job!! I will tell all my family and friends to go there for all their car needs, they will not regret it.
Excellent work and service.
Very nice work*!* VERY quick turnaround. Eddie treated me with lots of respect.
Kept me inform on repair process along the way, had car done days early and even went above and beyond and cleaned up a few door chips for me, which I really appreciated.
Enrique was a huge help. He kept me updated throughout the process. I came back to a clean, fixed car. no complaints here
The staff was very professional. They kept me informed on my vehicle daily. I would recommend caliber to friends.
Great job! Thanks for the quick turnaround. Special thanks to Rick **** for getting me in and out and back on the road! ????
Impressive experience. Ricky is the best!
Vehicle Make : Mitsubishi
It was a pleasure working with the entire team. Thanks for making an unpleasant event tolerable.
Customer service from front desk clerks was horrendous
Our overall experience was excellent. The front office staff was courteous and extremely helpful. Our adjuster, Eddie, was accommodating and informative regarding the vehicle repair estimate, rental car procedure, pick up and delivery. He sent me several emails regarding the status of my vehicle. We would definitely consider returning to Caliber Collision for any needed auto body repairs.
Laurie (Concetta) and Marty (Amato) Ferullo
Outstanding customer service and work. Ricky was great! I would recommend Caliber PB without reservation!!! Bravo!!!
Excellent job done by Eddie and team. I definitely will recommend Caliber. Thank you very much.
Thank you so much for the outstanding customer service and making a quick turnaround on the repair time. Enrique was superb in his communication and the handling of my claim. Thank you Caliber Collision!!
Good job gentlemen and ladies! My car turned out great! Thank you!
Easy to contact. Timely and good customer service.
Great customer service. Immediate updates. Helpful.
I'm very happy with the repair work. Thank you!
Amazing job and great customer service. Thank you.
The Pacific Beach branch is always great to work with. This is my second time I have had my car fixed in the past few years. My assigned rep was awesome and sent me email updates letting me know when my car was ready to pick up.
Eddie was great to work with. Always professional and courteous.
The customers service was excellent. I was very happy with every one who helped me from start to finish.
Enrique was a clear communicator throughout the whole process. I was very satisfied with the work done. The paint matches perfectly and my car was finished a day earlier than expected. Thank you caliber collision for getting my baby back to me in an amazingly short time!!!!
Excellent work and service !
Mr. Eriberto Gonzalez provided excellent customer service.
My car looks amazing. Enrique kept me posted and updated me daily on the status of the car, and the repairs were expeditious! I truly hope I never have to deal with this again but in the case that I do, I would choose this team to conduct repairs. I am more than satisfied with everything!
Great work, nice and quick
Employees were friendly and helpful and finished my car fast!
extremely satisfied! Enrique did a great job keeping me informed of cost and time. thanks again!
Thanks for the quick service and updates on the status of my car
Job well done, timely, helpful, nice staff. Good for you!
I received excellent timely service. I appreciate Enrique's communication updating me on the status of car repair. Great team work.
Eddie was an amazing technician!
I'm going to be sending pictures of issues I have with the repair of my vehicle. There is a paint drip on a panel you didn't repair Kama panel below the panel that you repaired that was damaged by you. There is also scratch marks from the panel repaired to a panel you didn't repair which has the drip mark on. Also a chip off the back driver's door that wasn't there before. I spoke with your office and I am sending pictures as soon as I take them tomorrow.
Eddy was the best! He got my car repaired in two days, and I was sure that it would take longer than that. He has my gratitude for a job well done.
Fantastic service. Very communicative throughout the process.
Would definitely use your company again. My car was fixed perfectly and it was washed and vacuumed - an pleasant surprise. Ricky was great to work with and went above and beyond by buffing out a scrape on my car unrelated to the repair. The woman at the front desk was very nice and helpful also (didn't get her name - sorry.
Excellent customer service!
Really great job and fast. Eddie was great to work with. The car looked beautiful when it was done. Only bad thing was as soon as I brought my car home someone backed into it the same day... ???? But I called Eddie immediately and he assured me that Caliber Collision would take care of it. Absolutely great customer service and a joy to work with. I highly recommend using Caliber Collision.
Service contact person, Enrique, provided superior service in every respect. The repair, finish and overall job met our expectations without exception.
Great Staff and great services
I have not been able to notice any difference between before the accident and after Caliber completed repairs.
Great job Caliber!
Such professional, thorough & quick service with every person I encountered. I'll definitely recommend Caliber Collision to anyone I know in need of body work. Thanks so much!
The service was very courteous. It was also fast and exactly as estimated.
Completely professional. The office didn't have any information regarding my scheduled appointment. I showed the assistant the info on my phone. The office honored it and took care of me that evening. On my return for the car the following week I was greeted and respectfully taken care of. Great service. Thank you!
Great team. Very polite and helpful.
Im happy i chose this collision Very helpful staff. Very satisfied.
I am very happy with the service and with the communication that your service agent Enrique provided. He was polite and very professional in assisting me with all my car repairs after my accident. I appreciate his ability to go above and beyond!
The whole experience was great from start to finish. I can't believe they were done in one day. Thanks!
Fantastic service! Repair was finished on time. My vehicle looks amazing. Great customer service.
Vehicle Make : Volkswagen
Everyone I dealt with was professional and caring. It was great to be kept informed on the status of my car either by phone or text. I really appreciated that. America was very pleasant when I called. Eddie was the best. It's hard to have your car in for repair at any time and I thought that long distance was going to be a problem but it wasn't. It turned out that Caliber was the smoothest part. Thank you Eddie, for your patience with all my questions and concerns. You made the process that much easier.
My car was done on time and looks great.
Everyone there was really friendly and nice
I will definitely go back if I need work done again.
Enrique did a great job and was very helpful with his constant updates. He is great!
Rickie was phenomenal. Very prompt on his phone calls regarding updated and proactive with impromtu repairs. I would recommend this company and Rickie in particular to any friends or family members.
Eddie Gonzalez was great to work with. He over-delivered on time lines and quality and communicated progress to me at minimum every 3 days. I will definitely recommend Pacific Beach Caliber Collision to friends & family! Thank you!
Looks amazing and great customer service and communication!
Eddie & staff did a great job. Fast, professional & I would highly recommend!
Great work and timing. Loved getting updates on when it would be done.
Thanks so much! My car looks better than it did before the accident, AND it's clean!!
Eddie Gonzalez was my service advisor and he did a great job of getting my car repaired and back to me sooner than estimated.I'm totally satisfied with the service and courtesy I received.Mp.
Enrique and the team were awesome. They kept me informed promptly and finished the very substantial repairs faster than anticipated.
The services was outstanding from start to finish. Enrique kept updating me on the state of repairs of my car every day, so I could have an accurate pick up date. The estimate was timely and accurate as well.
after the repairs were completed, the car looked like new again. Completely happy with this service!
Vehicle Make : Volkswagen
Eddie Gonzalez is a prince among men; I had come in a day earlier than my scheduled estimate..he handled everything for me right there from my car as I had a restless 3 yo with me. Repairs occurred sooner than expected and the job was 1st rate..Eddie kept me posted regularly! Thank you so much for making a tough predicament so much better!
The job was done well and on time. Eddie, my repair consultant, was knowledgeable and friendly.
The facility is clean and well stocked with the tools to perform the range of repairs modern vehicles require. The technicians and mechanics I saw and spoke with were also professional and knowledgeable.
This was my first time coming here and I had a great experience the staff was super friendly and I felt that my car was in good hands. Also they did an amazing job on fixing my car!
Eddie did a wonderful job of helping me to understand what was involved in the repair of my car, from start to finish. He was always friendly, super polite, and clearly explained everything. The Prius looked beautiful, and I appreciated the extra cleaning of the car inside and out.
The repair was done in half the time I was expecting, so I'm very satisfied! Also, the fact that you cleaned my truck afterwards was a great cherry on top.
I am very impressed with Eddie's professionalism, knowledge and customer service skills. I am extremely impressed and appreciative of the whole crew who made it possible for me to have my car back by Friday. My car looks great and my complete bumper was taken care of. Thank you Eddie and the auto body crew. You are all awesome!!!
PS please improve your text messaging system!!!
Work done well and on time
Drop off took 30 minutes because I was not informed that I needed to make a drop off appointment.
Excellent service. Continuous updates. Was able to pick up vehicle earlier than expected.
Eddie did a great job communicating with me each step of the way. I'm very pleased with how fast I got my car back as well. Thank you!
Thank you caliber. Eriberto was a huge help in walking me through the process of getting my car fixed. He went above and beyond to email me and call me to answer any questions and concerns. Wonderful customer service and a pleasure to work with.
Vehicle Make : Volkswagen
The staff is very friendly and were great with updating me about the status of my repairs
Enrique was great! We would refer Caliber to others and tell them to work with Enrique.
Great experience. Outstanding customer service.
Eddy was great. He communicated everything well and in the best form for me. I can't believe how clean my car was when it was returned to me. Everyone was super flexible with my needs. I was very pleased with caliber collision & Eddy especially.
Enrique was great to work with! Always friendly and managed to get my car finished by the time I returned from my trip. And my car looks like nothing ever happened :)
Everyone was really nice and helpful if I have any questions and my repairs were done much sooner than I excepted so that's always a plus! And my car looks great again! Thank you so much!
Vehicle Make : Mini Cooper
Fantastic, professional service in every respect! And they beat the price off the competitors.
Overall experience was great, but I wish I didn't have to again take time out of my day and return to get fixed a portion of the work that should have been done correct the first time.
Vehicle Make : Volkswagen
Eri was awesome! He made the process easy and seamless and made sure things were taken care of! The technicians did a great job and my car looks amazing;)
Did a great job and always kept.me up to date. Always can trust caliber. This is rare to find. Thanks
Eriberto Gonzalez and the ladies at the front desk went out of there way to ensured everything was taken care of from the beginning to the end of the repair.
David & Anet
All the service at caliber collision was timely and I feel like I was kept up to date throughout the repair process. Ivan was a great representative and walked me through the repair process, which was really helpful because this is the first time I had to go through getting my car fixed.
My estimator, Enrique, and the lady at the front desk were very helpful, polite and friendly making the experience a very good one. Time will tell if the repairs were done well, but I'm absolutely sure they were. Thanks for everything.
Eddie is the man! He was on top of the communication, did an excellent job with the repairs and made me glad I went to caliber. Will refer anyone I know to him, specifically.
Very fast and professional I give them a 10
My car looks brand new like the day I bought it. You can't even tell what part of the car was damaged. I'm very satisfied with the work that was done to my car.
Good, fast, and friendly!
Communication at first took longer than expected and even though your company was going through HR issues, it should not affect the overall experience and timeliness. The repairs took much longer than we anticipated and instead of having to rent a car for a short while, it was almost 7 weeks. Ivan did a good job with communicating overall, in what I would consider a ough position to be in. Another thing I guess I expected was all damage from the accident to be repaired but there were some items that we will still want taken care of, which then brings it back to, why it wasn't done in the first place.
The team was great! My truck looked so good when I picked it up Gina was sweet and is great Enrique was amazing very nice professional. My truck was finished a day early thank you my first experience with vehicle repair and it was great and painless.
Great service and fast repair,Both this time and last.
Eriberto "Edie" was very good
Gina and Ivan were great in taking care of all aspects of the repair. Ivan went above and beyond and showed true integrity and character. Thanks guys!
Everyone was very nice and helpful. Was happy with the repair job and that I got my car back so quickly!
Enrique made my repairs a pleasure. Super personality and a true asset for Caliber. Thank you for making a bad situation into a happy ending. Thank you for all you did Mr. Palacio. Tommy Nelson.
Vehicle Make : Land Rover
Thank you Ivan you were great!!!!!
Vehicle Make : Volkswagen
Enrique provided me with outstanding customer service! I felt like a valued customer at Caliber. I was notified of additional required repairs/charges before I picked up my vehicle and it was completed a day earlier than expected. Great experience!
I appreciate the extra time Eddie took to call and keep me updated on information about my car. Everyone there were super nice and helpful!
Ivan Vargas provided me with the incredible customer service. He was helpful and informative and created a seamless experience for me at a stressful time. He kept me well-informed a completely satisfied.
They went above and beyond and even dropped my car off after they were finishing the repairs. Would definitely consider them if I needed car repair services again.
From start to finish our experience was wonderful! Enrique was outstanding! Please convey to his superiors at the company how pleased we were with the work he did for us. Thank you, Julianne Allen
Everyone was very genuine and outgoing. The service there was phenomenal and I will definitely recommend this place to anyone I come in contact right bay needs car repairs.
I am impressed not only with the great work done on my car but with my treatment as a customer. In particular I am thankful for the thoughtfulness and consideration shown to me by Eddie and by Gina. I am somewhat handicapped and have some trouble getting around and they were so thoughtful in making things go smoothly for me. Thank you to both of them and also those I did not directly meet who did great work.
Received regular updates. Car was completed before the estimated date. Love the text updates
Eddie did a great job of keeping me updated on the status of my car. When I picked up my car, it was clean and the work exceeded my expectations.
Everything was excellent and very simple. Thank you!
Enrique & Liz were fabulous to work with - very professional & accommodating. Thank you so much for the great service!
Eddie did an excellent job getting my car done ahead if schedule. Definitely will recommend Caliber Collision!