Your service went above and beyond! Thank you!
Top notch customer service and body work.
Everyone there was friendly, knowledgable, helpful AND they did an excellent job. My car was ready before they said it would be they kept in touch about all of the repairs and they even washed my car so that matched the brand-new bumper a little better :-) i highly recommend this shop.
The work that was completed achieved my complete satisfaction. It was the return policy that caused me grief. I was initially told that the car would be ready at 5:00 on Friday. Then it was maybe it wouldn't be done until Monday, and some one would call me back "mid day" on Friday. When I hadn't heard from anyone by 2:00, I called and was told they wouldn't know until 3:00. In thinking back I should have said then to keep it until Monday. That is too tight of a schedule for me to follow. However, I feel that the system is not functional that only give you a two hour window to pick up your car. I live more than an hour away on a Friday afternoon, plus I can't see the work that was done in the dark.
You all were extremely helpful through the entire process. Thank you.
Leslie and the other staff were extremely helpful and made sure I was kept updated on the progress of the auto body repairs to my vehicle.
The service was quick and courteous. I was kept in the loop the entire time. And my car looks great.
Love that you washed my car and cleaned the interior too! You even got the paint smudge off that was on my front bumper (from a close encounter with a trash barrel)! Thanks and if I ever need body repairs again (hope not) you will be the place I go first!
From first contact to leaving with my truck, everyone was down to earth friendly, yet professional and couldn't have been more helpful. Nobody wants to have to take their vehicle to the body shop, but the folks at Fanucci's were great. Plus getting the work done in one day was awesome! If I ever need to have body work done again, you folks will be first choice!
Vehicle Make : Oldsmobile
Excellent customer service.
Great work, done on time.
Fanucci made my bumper look like new and has VERY good customer service as well! It turned a bad experience (someone rear-ending my car) into a much more pleasant and easy one! I also appreciated how they coordinated with the rental car company. Great job!
Service was satisfactory. Quick, precise, and clean work. Thank you for the repair.
I have used Fanucci for all of my auto body repairs in the past and been completely satisfied. In this case the workmanship was poor. The repair to the roof of my truck was not quality work. The roof is obviously had a repair that is still clearly visible. There is also another dent on the roof unrepaired and the paint job has several very large runs and drips. When quoted Fanucci said they would replace the roof but did not. Fanucci has agreed to resolve the issues. I would be happy to retake this survey when complete.
Derek, Tim and the Fanucci Team did a fantastic job!
I have already referred a good friend. Thanks to you all.
All staff very courteous and professional was picked up and brought to my car by Carlos who is exceptionally great person
Vehicle Make : Mini Cooper
My car was done faster than I expected and was cleaner than when I brought it in. Everyone there is professional and friendly. I would recommend them to anyone
First class operation. Excellent work and great customer service!
Without a doubt A craftsmanship and service...best ever experience doing business with anyone!!!!
Excellent work. I am very happy with the repair.
I appreciated the regular updates from the staff. Also my car looked great!
The level of communication and updating during the repair process put me completely at ease. I felt taken care of and appreciated as a customer. Thank you for that. And the work was top-notch. I'd happily recommend your shop to both friends and family.
No comment for now. Everything is good.
Thank you for an excellent job and a very professional experience!
Fanucci made it so easy and stress-free. They were friendly, helpful, and very clear. My car looks just as good as it did when I bought it!
Not the paint job that I would expect but the car is somewhat of a POS, so it's not worth my effort to bring it to your attention.
My car looks brand new..Thanks for doing such a GREAT Job
Vehicle Make : Volkswagen
Thank you for everything. Extremely satisfied with the quality and speedy work done on my car. Definitely refer family and friendst o Fanucci's autobody.
Very well done - quality work and very efficient. Top shelf shop. Everyone was very personable and helpful.
Thank you all for what you do :)
Car looked and smelled like new
Everyone was extremely helpful and friendly. Leslie was my main contact and she was exceptional. My car was ready when I was told it would be and they did a wonderful job. Thank you!!
You guys are just great! Always on time, and vehicle is done perfectly! I truly trust Fanucci's yo do a superior job! And you couldn't find a better bunch of people to work with! Thanks everyone!
Thank you for the great work that you did and the excellent customer service that you provided.
Friendly staff, very responsive when I called for an estimate. Helpful with rental car set up.
Thank you it was a completely positive experience from the text prompts to your professional service and job completed. I will definitely recommend your business to my associates. Thank you!
Excellent service from beginning to end. Gold star company, stellar service, beautiful work.
I appreciate all the staff has been vvery consiencious to make the experience less painful and 100% stand behind the job. I recommend the shop
Everyone was friendly and professional...
that's a nice mix.
Very impressed on the quick accurate turn-around on my truck repair.
I was very satisfied with the job done on my Honda. I would rate them on a scale of 1 to 5. 5 being excellent. I would rate Fanucci's an 7. I'm happy I decided to have them take care my car. They were great! Thank you!
I love how my car looks. Looks like new , thank you for the excellent job in my car.
My automobile repair was not complete. I came to pick up my car after receiving a telephone call that the car was ready. My preliminary inspection with Shavon that I had I pointed out areas that I needed repaired on my car. The back bumper area was never touched or repaired. I was told that she forgot to pass that information on. I was quite irritated that all repairs were not completed. I was called last Friday the same they I came in for my initial inspection and estimate of cost. I thought that was for all repairs. I never received and email of a quote so that's why I was shocked that my entire car wasn't repaired. I received a call yesterday at 5:07 on saying my car repair were complete but you close at 5:30. This was not an enjoyable first experience with your company. They being said my car is still not completely repaired. If you need to discuss further do so with Patrick J