All in all it was a good experience. Maybe a little eye contact from the lady processing my paper work when I came to pick up my vehicle.She wasn't rude but she wasn't the least bit friendly either. Marco was communicative, friendly, reassuring & polite.
Liked the professional service, having the car ready on time and being updated on the status of the repair,
The workmanship is excellent. Antonio had kept me updated through out the process. Great jobs.
I was impressed by the constant updates regarding the repair progress of my vehicle, and upon completion, the level of detail that went into the repair and care of my car was incredible.
Excellent customer service, got my car back on the state date and very happy with the service representative assigned to my vehicle with all the updates.
Job well done and on a timely basis. We received our car one day sooner than promised.
So happy with everything, thank you Lawrence! Car looked brand new!
They did an excellent job on my car, I got it 5days prior to due date that was given to me. Plus they washed and. vaccummed my car I am very happy with the service
Very professional and friendly
Easy as **** 2 3... quick and stress free!!!
In good hands!
Excellent service and quality.
I had an awesome experience. My service was fast, ahead of schedule by 2 days and looks like my car is brand new again. Thank you for the wonderful experience with what could have been a complete inconvience.
Thank you, Great Job! I would Reccommend to everyone.
Could not be more happy. I got my vehicle back on time as schedule and all of the repairs are completel. They also sent a driver to my house so I didn't have to pay for a ride. Love your customer service.
Marco went above and beyond. A true man of his word. A rare thing these days. Marco kept me up to date with all aspects of my repairs. Including with the horrible Charisse Ford at Mercury Insurance in Clairemont, and her underskilled team of bottom feeders. Marco remained professional even while getting the run around from Mercury. Thank you for being honest, up front, and in touch with me through this process that should have went smooth but was actually slowed up by the Mercury team. If Marco has to deal with Mercury on a weekly basis... he should be given a raise and a promotion! No one should have to work with such hostile and uneducated people like a Mercury Claims adjuster or their direct supervisors especially Charisse Ford. Thank you for everything Marco! I wish the world had more people of integrity such as yourself.
Very much satisfied with the service. Staff is very nice and helpful in every way, definately recommend to others and will come back
Rudy, I hope that's his name as I'm terrible at remembering, was an excellent representative for your business. He always callles to give me quick updates on the status of repairs, which I greatly appreciated since Horace Mann insurance was completely lacking on their end.
I feel good knowing if I ever need to go through this again Caliber Collision will make it as painless as possible. Thanks again Rudy! :)
Appreciate that customer was kept abreast of progress/delay beyond their control prior to completion of job.
Vehicle Make : Land Rover
Great communication, class A repairs I'm a doctor and I refer everyone to Caliber Collision but have come to find out none of the shops are as good as Chino
Thank you very much.
Laurence was a very nice person explained all what was done to our 2012 Nissan frontier.
I need to drive to find out is something else needs to be doneseat needs to recalibrate but me Fu did a very good job
Marco was excellent and kept me informed and made sure the job was done perfectly.. I wud recommend this place to anyone who may need ur service. Thank u
I thought the repair job look great! Everything matched well with the rest of my truck. Also I appreciated that you washed and cleaned my truck. Thanks
The staff was very friendly, efficient, professional and made the experience so easy. The repair was perfect and I was always informed on the progress of my vehicle. Thank you for everything!
Another excellent job done
My car was ready fast I really liked the fact that I was notified on the progress of my car. All the Staffected in your Chino location are very friendly.
Great Job.Got me my car on time as promised.
Deirdre was wonderful- very friendly and professional.
She treated my car repair as if I were the only customer in the shop, despite the many customers you had that day. She handled all of my concerns and kept me informed throughout the repair process. I am very pleased with the way my car was fixed and the impeccable service that I received.
Deirdre is an excellent representative of your company and because of her, I will recommend Caliber to anyone in need of car repairs. Thank you.
Caliber Collision did an excellent job for the repair of my Tacoma.
I would like point out that Lawrence Fu and his crew including the front desk staff
did an excellent job. The customer service provided was exceeded to my expectation. The communication updates and the quality of workmanship
was excellent. I am a a very happy customer. Thank very much.
Great customer service and quick service. Office was very clean and welcoming as well. Lawrence who helped with my estimate and repairs was very professional and took well care of my car.
I've taken a couple of my vehicles to your shop to be repaired before and I've always been quite satisfied with your work and service
I would have liked my car to be washed better before I got it back. Looked like the just rinsed it off
Car was repaired quickly. Much faster than I expected. But "quick" in this case did not equal "sloppy". Our car looks as good as new!
Everything was done professionally and I was very satisfied with all the work
Always amazing work at caliber . i know my car is going to come out good as new !
I will take ALL my vehicles to Caliber. Great service, quick turn around time, and quality results. Thank you Caliber Chino Hills! You guys are the best!
Marco is a very helping and sensitive person to the customers needs very much appreciate it
Thank you for theJob well Done, very happy
Steve and Lawrence are great guys!
The work was done on time and I am satisfied and would use caliber again.
Repair of car was good, however when i went to pick up car the receptionist was not very helpful with a issue regarding a deductible. She said i needed to pay 500 deductible, i told no it was wavied. She said its not in yoyr file and auto club was closed and there was nothing she could do. I asked for a manager and she said he was gone for the day. I asked what do you do if there is a issue like this. She said we can call the manager but that want do any good he needs it see paper work. I had to make the call to auto club and get a rep to tell her that deductible was wavied. I dont feel that i should have made that call to get issue resolved.
Lawrence kept me updated and was extremely helpful in answering my questions.
I liked Marco's approach to my situation. My car sustained heavy damage, and he ensured that the repairs were thoroughly done, without cutting corners.
Not happy that both headlights were not replaced leaving the appearance of my vehicle looking odd at best. Also turn signal not functioning.
Good service!! Nice job and helpful through the the entire process. This is my third time there and I would go anywhere else.????
Always great service and excellent communication
Great service and great quality!
Lawrence, the Servine Advisor was very courtesy and knowledgeable.
He kept me informed, and it was a pleasure to have him as my service
Advisor. Your service was fantastic.
Lu Lawrence... the guy is very helpful.polite, he explained everything... made caliber a great experience.
The paint matching was superb and given that the paints 15 years old, it turned out great
I really liked being kept updated through text and phone calls from Marco!
i was so happy to see my car back in good condition. It's like a brand new car. Great service and my car had done on time as they scheduale. I always got update how far my car had been in process. Overall it was great working with caliber collision. Thank you so much for your help!
Great job by front office staff. Lawrence was outstanding. Took care of all our problems. Kept me informed and the car was ready on time and waiting for us when we arrived. It was also very nice of Lawrence to be there when it was delivered. Great experience with caliber
My car looks great.. thanks.
Service and friendliness were excellent. Everyone I dealt with was very professional and informative. I would definitely use Caliber again and I would recommend them to friends and family if needed.
They did an awesome job I am very satisfied thank you
Lawrence was a very nice man to work with. My car was ready when he said it
Great service and great people! Thank you! Thank you Mr. Fu!
The work was completed on time and looks great. Thank you.
Excellent and fast service. We will definitely recommended to friends and families.
Highly satisfied will recommend to others.
Looks good as new... job well done!
You gave me my new truck back, THANK YOU.
Very happy with the service and the repair.
Great staff. Fast and friendly. Beautiful job on my car
Very very good service and kept me informed about the situation at all time. Thanks you!
Great communication, done when estimated
I am so appreciative of the work that was done on my car. It looks like the accident never happened! I also want to thank Lawrence for being so helpful, informative and efficient. I will definitely be recommending Caliber Collision in Chino to my friends! Thank you again!
The daily follow up on status was great.
Marco was my service rep & he did a great job keeping me informed of my vehicles progress & delivered it on time .
They did an excellent job!! They even got it fixed a week in advance! Thank you to the team and all of their efforts.
Lawrence kept me updated at all times. Very satisfied with my repair and the customer service from collision.
Very satisfied whit excelente service caliber team keep me e
Updated all the time during the process.
Happy with the work and time it was completely
The front desk lady who sits on the left side grim customers view is super nice. When she saw that I was being frustrated worth the lady on the right she immediately took over and helped me when she could've just ignore. I appreciate it so much.
Lawrence Fu kept me updated on the status of my vehicle's repair. Very professional establishment. Car delivered clean inside out.
Would recommend Caliber Collision as a repair facility. Would return for business if needed.
Absolutely appreciated the update status "text". That really helped me guage and plan my day. Thank You! :)
Great service. My car was ready a day early. Thank you Lawrence.
I am very happy with the repairs done to my Mercedes-Benz. Great customer service from the staff in the front office and with Lawrence my service advisor. I'm completely happy and will definitely come back again.
Everything was great smooth and efficient and a great quality of work
Marco was awesome! He kept me updated the entire time and made sure my car looked perfect!
Excellent Lawrence and the entire staff.
Marco Gonzalez was incredibly responsive and kept me in the loop the entire time. On top of it all, I was extremely satisfied with the amount of time it took from start to finish. Thank you Caliber.
Very much satisfied! Lawrence was very helpful from start to finish and i would recommend Caliber collision to all my friends and relatives! Great job! Thank you so much!
Lawrence was unbelievably accommodating. He returned our vehicles to us in record time which really helped us keep the rental car fees down. He was pleasant and even got me a ride home and back to the repair shop. Veronica was great also. She made sure I was comfortable in the waiting room. Her warmth was appreciated! And Pedro the driver was polite and a good driver. The car was perfect when we picked it up and looks brand new. Very pleased with Caliber Collision.
I like to thank Deirdre Pavy she made everything easy for me Thanks Deirdre.
My brand new car looks brand new again. Thank for taking such good care of us.
The car came out great and the service was perfect!
I always have a great confidence with Caliber Collision company. Always do a very good job with life time warranty. The service guy, Lawrence is courteous and very helpful. He explains the work needed. I always get an update which is very much appreciated.
Thanks to all the technicians who did a wonderful job on my car, and I appreciate the constant updates from Lawrence.
Thanks again for a job well done!!!
I really appreciate the service I received at Caliber. Thank you to Marco, Cynthia, and the rest of the crew for making this experience easy and for getting my car looking good as new.
Lawrence took good care of me and my car! Greet guy. I liked having the car rental place on site it made it so easy for a stressful situation. Thank you
I want to thank Lawrence Foo for all his constant attention and for doing an exceptional job of completing on time and keeping the cost down, so my insurance wouldn't declare my truck totalled!! Thanks Caliber Motors!!
Very professional, kept me informed all the time from beguining to end
Lawrence is very helpful. Excellent customer service.
Quality work great service
Quick turn around time and great quality. Customer service was also great.
Loved the communication via text.
Very satisfied with service he went out of his way to even make extra trip to clean the car again
We've used your company before and you always do a great job!
I was very happy and pleased with your work.
Everyone there is wonderful. They bend over backwards to do everything they can do to keep us happy. The quality of their work was great.
Thank you for the great job of all the repairs done to my KIA Sorento. It looks great and for the everyday updates received via email. Thanks to all the staff at Caliber Collision in Chino.
Repairs were done on a timely basis. I was impressed with Caliber's customer service.
Very good job and on time.?
Deitra was excellent in handling everything for me. She is definitely an asset to your company!
Thank you very much!
Execution approach and updates of car repair from Lawrence is very professional and timely. However the experience in the initial period to get the car into the center is not so great. It takes longer to get some one look at it and the feeling you get is that staff tries to extend it as much as possible.
Wanted to Thank Marco from the Chino Office, this gentleman was very professional and honest he gave customer service. I would recommend this Office to all my Friends and Family A++++
Friendly staff and the car looks great. Thank you for washing and detailing it.
Great and easy experience from start to finish
They were informative and kept me informed of my truck repairs.
Awesome experience. Rudy was absolutely terrific.
keep up the good work…#10
I thought the quote was a bit high compared to other shops I visited. BUT, the customer service was extraordinary. Good receptionist working the front counter. When I dropped off my vehicle, Laurence was out to greet me and get to my vehicle within five minutes. He explained the process of what was going to occur with my vehicle. I was done within15 minutes. I really appreciated the almost daily updates on the status of my repairs and emails. It was so great that my vehicle had been washed and vacuumed. Great paint and body repair most importantly!!!!! I will recommend your company to my friends......
This is the second one of my trucks you folks have repaired for me. I was amazed at the quality and speed that you did my first truck, and you didn't let me down this time either. We all make our living with these trucks and I believe you folks understand that. Thank you for getting it done so quickly and doing such a good job. Again thank you.
I was extremely happy with the whole experience. Everyone was nice and friendly. Lawrence was very helpful as were the people at the front desk area.
Beautiful job and great service!
Great service thanks again!
caliber collision was very helpful in all steps of the process. car was done on time.
would use caliber collision again.
Very happy with the work done. EXCELLENT JOB!!!!!
the repaires were great but one of the car washing personal took money out of the ash tray but the manager give us the money back after i contacted him. the service overall was very professional and i was very please with the work.
Very happy with everyone involved with my car repair... Extremely professional staf throughout!!!
Only part I was surprised about was the length of time it took for the repair, but of course I wanted the repairs to be done perfectly. No rush job
Very happy with my car. Thank you!!
I was kept upto date regarding the progress.
Engineer was extremely courteous
The repairs were done fast and professionally. They kept me up to date through out the whole process.
Lawrence Fu the Collison technician was extreme professional,helpful & kind! He met my expectation above & beyond! Thank you, Frances A
Antonio has been more than accommodating, and helpful. We wouldn't think of going anywhere other than Caliber to have our vehicles Repaired. Not only is the service great, we have always been pleased with the outcome.
More than satisfied. Excellent service in a timely manner with daily updates. What else could one ask for!!
Job well done and on time as promised, I would like to thank you to Lawrence Fu help me, this Guy awesome He kept my car up date almost everyday and during process He explained details of works need tobe done, He returned my call almost right away when i have questions two thumb up for Lawrence once again thank you so much Lawrence, I will definately recommand to friends and relative who need bodyshop, the only one concern that I have was when first time I called for appt the girl who took my call is not so friendly other then that Caliber you are the best I love your works and very profesional, In the past I took my car to private own bodyshop they not as good as you guy Thank you very much.
Very satisfied with paint. Post repair customer service excellent.
I love the work you guys did on my car and i thank you very much.
Great Customer service. Very nice staff. Completed ahead of schedule!
It was a great experience and customer service is outstanding!
It was done early and I was kept up to date. Lawrence was so nice and went out of his way to help me with my car seat and make sure I was really happy. Please tell him thank you again for me. I hope I don't have to return but if I have the need, I will return to caliber and recommend you.
Excellent work & repairs completely in less time than was anticipated!!
Vehicle Make : Volkswagen
Even tho they were at copasity they were able to get the car done in a timely manner
My car was ready 3 days before the scheduled finish date. It was washed and looked like brand new.
You guys went above and beyond my expectations superb service I highly recommend
Everyone was very courteous and professional. There was very little wait time and I appreciated the text updates.
We are a repeated customer, as usual you guys did a wonderful job thank you very much it is extremely refreshing to deal with a company like yours. Thank you very much, by the way your service Advisor was excellent thank you
The repair took weeks longer than originally estimated and I had to contact the shop to get the update. When my car was finally completed the warning lights are on incorrectly and the fan now is louder than the radio.
Very pleased with the service and the people at the Chino Caliber location. Rudy Meza was very informative and always kept me apprised of the progress of my repairs via phone and email. Will definitely use Caliber for any future auto collision repair needs.
I appreciate the cleanliness, professionalism and superior quality of Caliber Collision. Marco is extremely polite and efficient and Deidre was so helpfu with making sure everything with my auto repair went smoothly.
In a way I hope I never have to come back (with a dented car) but if that happens I know I will be in good hands!
I didnt like the fact i had to call to get an update. I took my car on a Monday for a fog light estimate. Said would take day to get part. Never got call, I ended up calling Thursday and person told me part had came in a couple days ago. Then told had to wait till the following Monday to get fixed. Everything seemed delayed.
Excellent service. Rudy finished the job way faster than he told me it would take. My car looks great.
Thank you for everything!
Best experience in getting a car repaired.
Thank you caliber collision I was satisfied with the repairs made in my mustang and most of all you guys had it really 2 days before.
Vehicle Make : Mitsubishi
Marco was very pleasant and helped me as much as he could during a stressful time. Thank you, Marco.
Lawrence was extremely helpful. He sent me regular updates on my car's status. He made sure that I clearly understood the repair process. He even made sure that my car was completely clean & ready for me upon pick up.
We appreciated the efficient and courteous service that was extended to us by all of your employees. Thank you again!
I appreciated the daily updates and service. Thanks
It too long and the repair was not right.
Marco was amazing! A true professional . He made sure my car was repaired 2 days earlier than estimated. I will recommend caliber to anyone who may need the services.
Customer service was amazing Lawrence kept us informed every step of the way will definitely reccomend to others thank you for the good service
Everything went smoothly!
When I put the car in there it had a regularly operating battery. When I picked it up they told me the battery had died and I should recharge it. I couldn't start it again I had to put it on the battery charger. I have left that van sit for weeks without driving and it always started right up if this battery doesn't keep a charge somebody ruined my battery.
Lawrence is awesome and delivered my vehicle in tip top condition
and in a fast and expeditious way
Thank you !!!!
Not only are you good, but fast too!! I believe this is
the third time I have used your services that some how you
Make a bad experience (being in the accident in the first place)
You make the rest of it a nice experience!
My 2011 Ford F-150 Super Crew Cab looks better than New!
Your customer service is excellent. I found all of your personnel to be polite, pleasant, and helpful i appreciate being kept informed on the progress of the job.
Good work good service yes on time very go communication go service riders nice people working der on caliber collision tanks
The job is well done. I am happy with that.
My car looked better going in than i think it had even before the accident! I loved also how clean my interior was when I got it back. I almost feel like i've just gotten a brand new car. Thanks so much for the work!
Everything went great. Just slight communication error. 3rd party payment was told to receptionist. She wrote down customer paying. Hard to understand person who estimated my damages. Shop closes early.
This is a great and amazing company
Nice customer service
Fast and efficient
I really liked the text message notifications. Really nice facility and friendly workers. Really good job fixing car and fast. I would use again and recommend to friends.
I had a welcoming experience the associates were very nice
Rudy was very helpful and kept me informed throughout the whole process. I am very pleased with the work that was performed on my Ford Flex. Work was done well and quickly. Thank you.
I love what Lawrence did, kept me inform the status of the repair. The girls at the desk were very polite and helpful.
I was very satisfied with the ease of service. You said the repairs would be done in 3 days and you held to your word.
The repair quality and customer service was excellent, thank you.
Excellent Customer Service friendly and professional. My car got done **** day before actual due date which was awesome. The work was really really excellent would highly recommend to family and friends. Thank you!
I was extremely satisfy with the work on my truck. The work can out better than expected and I was surprised how good it looks. Also, the job was completed before the estimate day of completion. Larawce took excellent care of me and I was well informed on the progress of my truck. I will not go anywhere else to have body work done on my cars ever. Thank you so much.
You guys did a great job!
Excellent customer service.