The communication was great! I really felt like a valued customer. My car looks great! Thank you so much!
Was disappointed that Caliber did not take the stand that the left rear shock and alignment were due to the accident and was told they would not cover without even going to bat for me. Clearly on Farmers side and not the customer who chose to take car to Caliber. I was the one who ended up making contact with Farmers making my case as to why these two items should be covered. In the end Farmers did agree to cover but only because I fought for myself.
Great customer service and vehicle looks like new!
Incident occurred on 3/12/17
Initially our repairs were scheduled for 7-10 days
Then after more investigation the completion was scheduled for 4/4/17
I called on 4/3/17 to check status after receiving multiple text messages stating repairs would be complete on 4/4/17
I received a callback in 4/4/17 letting me know that repairs he'd been delayed until 4/11/17
I called 4/11/17 and was told that our car would be complete on 4/22/17 however the QC checks by caliber and GEICO had not yet been completed
I called and paid deductibles
Due to the extended duration I paid over 400 in additional rental car fees
Great customer service and the car repairs exceeded our expectations!
Everyone there was very nice. They fixed my car really quick- it looks great.
The people I spoke with where always very helpful. Great costumer service :)
We are satisfied with repair experience with Caliber Collision. You did an excellent job! Thank you very much.
The staff is great! If I had to explain my experience I three words. I would say Caliber Collision is quick, easy and trusted! Thanks guys!
it is very dependable repair shop and nice crew their
Caliber takes good care of my car and repair my car beautifully it looks like it's new again
Vehicle Make : Volkswagen
I got my car back looking beautiful better than it did before the wreck
Office staff really nice and informative, would use them again. Excellent repairs.
From the moment we dropped off our car to the moment we picked it up, we were constantly being updated on work progress, when I picked up the car, I was treated with the same professionalism as day one, & for the, WOW!! The work was above our expectations!! Thank you Caliber collision & crew!!
Our car was a total loss. I can only comment on the receptionist and the reception area which were outstanding! Thank you!
Thank you for the job well done! I especially appreciated the daily updates via text message. Now I can get back to the rhythm of my life.
If I had to rate it from **** -5 I'd give it a 7 very Profesional job. I was very happy with the job to say the least. Thank you for the great job...gary
Repairs were done fast.
People were friendly and kept me up to date.
My car looks great. They finished it 2 days earlier than scheduled. They even fixed my Detroit Lions license plate frame. Thanks for a great job.
My car was totaled you didn't have the opportunity to work with anyone but the office staff & the gentleman at the offsite lot. Great experience with everyone would definitely recommend you.
The car looks great, thanks!!
/front desk awesome!!
Forgot her name think Yes I
Vehicle Make : Mini Cooper
Very professional and courteous staff, but when I picked car up, engine light came on and I experienced engine trouble. Had to bring car back. Mechanic needed to reset the computer. Just wish it would have been tested first. Otherwise it was a good experience and they did make sure a mechanic resolved the issue very quickly, as I was heading out of town. I appreciate the way the issue was handled, and as a result I would recommend Calibur to potential customers. Thank you.
Super helpful, polite, clean and great communication. Thank you
Very happy with work and timing of repairs. I will definitely refer others to your company.
Grace and Yessi were delightful to work with. The car looks fantastic! I couldn't be more pleased! I will definitely refer Caliber Collision!
Front grill was loose, was told repeatedly by staff that it was normal. I brought my car to the dealership to
Find out that it is missing a 1300 brace for the grill. Caliber is shady!
Excellent service. Nice people. Would refer others
You guys did great, thank you. You guys kept me informed of every step thank you. Just a little bit quicker than quoted.
This was a very painless process. Grace did an excellent job in providing periodic updates and providing calm during the entire process. My vehicle looks amazing and I'm glad to have it back. Thanks Caliber!
Five stars from start to finish. Thank you so much for your incredible service
I mostly liked the timely updates.
Vehicle Make : Land Rover
I had a great experience, my car was even ready before the day they estimated. All of the personal is great. Couldn't have asked for a better experience and service
Was told 10 days. I rented a vehicle. Took longer than 10 days. This was the second time I've used calliber but probably not again. The **** was dropped from the beginning.
Thank you for your great customer service and continued communication through the process
I appreciated the constant update on my car!
I had a great experience with dealing with this company. Thank you for everything my car looks amazing! Thank you to Michael glass for always keeping me updated and the front desk receptionist (I didn't get her name) was always very nice and willing to go above and beyond. The manager **** helped us out at the end and she had a great attitude
We are extremely happy with the work done. The entire process, beginning with bringing the car in for a quote, to an appointment to perform the work, and ending with the work being finished a day earlier than agreed upon, was easy and smooth. The friendly staff helped to make for a stress free experience.
We received a very professional and competent service. We will recommend Caliber Collision to our friends and family!
They kept the original schedule and fixed all areas that have been identified to be from this accident.
Very Professionally handled. I was kept informed throughout the process and they were very quick with the repairs with an excellent result.
Very good service,good job. Thank you. T.
No problems at all. Everyone was friendly and courteous.
Thank you for a great customer service. The repairs were done in a timely manner and to expectation. Thank you to all for making it a pleasant experience.
Friendly staff, efficient and thorough in the work.
I am very satisfied with the whole process. And my repairs were done quickly, which really helped me not have to rent a car. Everyone was very friendly too.
Everyone was very professional and clear about how long everything would take and my car looks great now. Thank you for helping to make this experience of having a car accident slightly less traumatic.
They did a great job thank you!!
Extra thanks for washing my truck.
Grace was very informative regarding to all my questions about my car especially the eta, I had to leave town and she got my car finished just in time. I appreciate it!
The staff was very optimistic & professional. The communication was amazing.
Vehicle Make : Volkswagen
Everything was good and you let me know exactly what and when all repairs were made.
Thank you for all your help.
Good customer service. Keep me updated as to the progress of the repair. Good overall experience
The damage that was repaired was fine.
My issue is that their was a second dent and claim that I informed my insurance company about.
My adjuster assured me that both damages would be taken care of.
However, when I showed up to pick up my car, I was informed that the second damage had not been taken care of.
I was dissatisfied with this.
Thank you for the pain free, high quality job!
The customer service was extraordinary. I was very pleasantly surprised. Thank you so much for politely and professionally keeping me informed every step of the way. Also, the work was performed diligently and professionally. Thank you.
Great team and experience every time!
Caliber team was awesome all around! From taking my car in right away, to keep me updated just about everyday, to finishing my car before the initial final date. I'd recommend caliber to anybody and everybody.
You staff is so warm and friendly. The ladies kept me in the loop through the whole process. Your sho goes above and beyond to make sure every thing goes smoothly from toe to completion. Thank you for being there for me again. You have a customer for life because of your excellent service and handeling everything with my/their insurance. Plus your workmanship is excellent.
I liked the service. I liked being able to drop off my car and get a ride home. I liked that when my car was ready I was picked up.
My car looks great. Thank you very much. I even got a free doughnut ????
Customer service was excellent and they keep you updated the whole way through which was wonderful. They were always there to answer any questions that I had
I'm very appreciate and satisfy I'll pass it on to everybody I know friends and family once again thanks a lot.
These guys are the best at auto repair. My car was totaled and it came out brand new.
Such a wonderful company to Company to to business with
Gracias estoycontenta con el trabajo realizado
You guys are awesome thank you!
Work wasn't finished to satisfaction. Car key was broken. Elected not to take pickup upon completion and to leave for finishing.
Service was excellent Grace was tremendous truck is beautiful very very satisfied
my son's, who are knowledgeable of this issues were impressed with the work. I fell back in love with my white angel Thanks
Grace has made sure we were happy with the results and cane up with solutions to issues we had. Thank you
Everyone at the shop was very kind and thoughtful. I was surprised how nice my car looked and they were able to clean up the few places that needed some attention. I felt like I was getting a new car. Great work, great service, and great management. Thank you so much!!!
We have used you before, and returned because of your great work, and very pleasant environment. Great service all the way around!
Caliber Collision was very professional to solve the problem in a quick and timely manner. I would recommend this body shop to someone in need of repairs.
All looks great. Very happy I chose your location.
Excellent job.....Thank you.
Well done caliber collision. Im willing to give them my business again.
I appreciate that I was kept informed every couple of days as to the progress of the repairs. I've never been to a repair shop that does this. Everyone was so nice and helpful. Thank you for caring.
Repair looks great. Facility personnel are very friendly. Loved the text updates-some with a sense of humor. ????
The repair is perfect, the employees friendly and professional. I would highly recommend you!
A huge thank you to the entire caliber collision team. Although the repairs to my vehicle were minimal, Grace along with the entire office team made this experience painless. They truly went above and beyond. Thank you once again
Amazing job. You all are awesome!!!
The car came back to me in almost showroom condition. I loved the quality of the work. I would recommend Caliber to anyone in need of their services.
Thank you all for your help my car looks amazing!
Very good job,from office staff,to body shop.
1st. my vehical was not fixed using the same color and contrasted oem part that was on the vehical when brought to them.
2nd. I got hit with a bogus $190 "betterment charge" that i think is ridiculous.
3rd. You had my car for two weeks to do what in all accounts seem to be a job that could be done in 5-7 days. The extended amount of time it too caused me to incur a massive $750 rental car charge.
4th. My car was said to be ready on friday sept. 9th yet i didn't get a call saying that i could pick up my car until saturday sept. 10, about 45 mins to an hour before your closing time (12:00pm) on Saturdays. So i had to have my rental for an addition two days which tacked on to my charges.
5th. I was told that My car was being washed. I came back to me with swirl mark throughout the entire car a long with tons of scratches that were not there when i dropped the car off to you. Looks like it got washed with brillo pads.
6th. I don't feel that the customer service was up to par for a big succuessful corporation.
7th. To top it all off I immediately got a dash warning for a flat tire when i started my car.
Between havjng to buy a new tire ($45"7 run flat,) replacing oem parts On the front bumper, an extented reantal car contract that lead to a massive charge
All of these things together made a $500 Deductable payment into a $****,658 wallet breaker and its hightn
Very good job. I'm thinking of bringing in my 1969 nova from some body work. I trust you with it.
Just picked up vehicle today 9/6/16 have not had a chance to check it out
A little disappointed in the delay but I know that was not your fault
Kept me posted daily on the progress
Of the repair. Advised when the car was ready
Very friendly staff
And my car looks new
Received my car cleaned inside and washed
To whom it may concern:
My career was in Senior Management positions with 2 luxury national retailers.
It was so refreshing to work with your staff at your Canyon Country location. It was very obvious to me that they enjoyed their jobs because they enjoy being employed by your company. Their customer service went above and beyond my expectations. Keep up the good work and you'll keep those great employees.
What an amazing experience we have had with your company!! Not only were you guys timely in getting us our quote, but you were kind and courteous the entire time. Your office staff are so accommodating and lovely! Thank you so much for an amazing experience!
Helpful, friendly service. Kept me informed.
The best service i have ever had. I would recommend CaliberCollision to all my friends and family. Art the customer rep was on it. Always informing me by text and keeping me up to date with the status of the repairs. USAA has a winner on their hands. Great job thanks for everything.
Ronald J. Velez
Bumper looks great. I drove it like it was for 6 months
You guys were all great!! Thank you all so much.
You made a totally frustrating time very calm & peaceful
Thank you for a great, profession job repairing my vehicle. Wonderful communication on keeping me posted on updates regarding the progress being made on the repair, that's great being a customer and knowing that work is progressing.
It was a pleasure dealing with the folks at Caliber. Everyone was polite and courteous to me. I was given regular updates on the status of my vehicle and my vehicle was finished on time and left in excellent condition.
Other then the fact I didn't think it was going to take that long, I am very satisfied. I also loved the daily updates via text.
The staff (especially Grace and Art) were consistently courteous and concerned about my situation. Very satisfied with our Caliber repair!
I left a very positive response on yelp today regarding the quality of the work and the professionalism of the entire staff including the clerical staff and especially the manager Mr. Arturo Garcia no one wants to have to have their car repaired however I would highly recommend the canyon country branch of caliber collision's excellent job
I had a wonderful experience with your company and Grace went out of her way to take care of me. Further, following my accident you guys helped get me to the hospital and I feel blessed to have been helped by your shop.
Thank you so much!!!! - Roas Pollack
Excellent service and quality of repair. On time, well priced
and nice people.
Grace was amazing and very friendly! My repair was done well and before estimated completion date.
Car looks beautiful. Can't believe it was all paint less dent removal.
Caliber got my car to me earlier than expected. I was very satisfied with the service. Thank you Caliber!
Job well done!! And it came back clean this time.
The work was performed quickly, great communication about the progress, the staff was very friendly and knowledgeable. I would recommend Caliber Collision.
They repair my car really fast great customer service thank u
I will highly recommend this place. Thank you for taking care of my car and for having it done much earlier than promised date.
The repair work could not have been done any better or in a more timely fashion. Thank you so much for your excellent work.
Wood work and people very amable & too fast
Caliber Collision Canyon Country is an excellent facility that performs top quality work and is staffed by kind, efficient, and thoughtful professionals who go the extra distance to ensure customer satisfaction. I am consistently impressed by their auto body repair work as well as their exceptionally smooth interactions with insurance companies, car rental agencies, and customers. I will return to Caliber Collision Canyon Country anytime I am in need of auto body repairs.
Receiving the updates via text message was a wonderful way to keep informed of my vehicals status. Thank you for make this process go as smoothly as possible.
Vehicle Make : Mini Cooper
Great shop happy to recommend them.
Did very well on fixing my car and answered any questions I had
Always love dealing with you.
You people turned a bad situation into something very positive. I have just driven my newly repaired car from your shop home to Las Vegas and it handled perfectly. If anything, better than before my little "mishap". I really appreciate your efforts to keep me informed of your progress, and I felt that you were as interested in the job being done right as I was. I would not hesitate a second to give you the highest recommendation, and I sincerely thank you for everything! Constance B
Everything from my phone call to appointment to dropping my car off to picking it up not forgetting the Keeping me well informed and assured my car was in good hands via very kind caring text messages. I describe my overall service as EXCEPTIONAL AT THE HIGHEST!
I have had poor service dishonesty at car repair shops etc.. I felt times has changed so over the years in our society and accountability has shrunk to ZERO!
And I should just be glad if i receive minimum good service.
Caliber Collision has changed my view on Customer Service, Work Ethics etc..
I was treated so well by Caliber it was like a Theraphy visit that gave not just my car but me a complete fix. I truly thank you for showing their are new businesses with that old school kindness professionalism and Superior quality work like Caliber Collision.
I reach my arms around all of Caliber giving you a real huge hug saying, thank you truly. ????
Everyone that we were in contact with were absolutely amazing. And my car looks great
Looks great! Really impressed.
You guys do a great job no other way to put it. It seems that my car comes out looking better and driving better than it did before the accident ever took place
Incredibly great work and terrific service!
Everyone there was extremely courteous and friendly. Service was top notch and my car was repaired very quickly... Thank you
I felt Calibur repaired my car in a timely fashion...kept me updated and gave me a ride home and picked me up. I could not be happier with there service.
After repair, my power window on the passanger side does not automatically open and close!!! This happened after caliber collision replaced the passanger side rear door!!! Very unhappy about the service
Also the mechanic who delivered the car took my keys with him and I had to call several times to get him back on the phone to return my keys back!!!
They were very informative, timely, great to work with and delivered
Our car before it was estimated to be done. They are fantastic!
I am really happy with the work done to repair the dent in my car. The service was very friendly, and never rude. The only issue that I had was that communication about the status of my car suddenly stopped after I received at text message on Friday morning (my projected completion date) telling me that my car was near completion. I called the shop around 4:30pm on Friday for an update, but nobody got back to me. I didn't receive any form of communication from Caliber Collision until the following Monday. I understand that body work takes a long time and the shop can get busy. But I think that the communication with the customer should be consistent all the way through the process.
Very professional service and met all of my needs and expectations.
The car looks great but when I was driving home and turned on the washers the spray on the right side of the new hood did not discharge any fluid and it was weak on the left side. Also wHen I opened the hood the oil cooler? Does not seem to be attached in the left side. Will be bringing the car back possibly Monday on the way to work
Job and service well done.
My fog lights are still broken on my Subaru. Everything else is absolutely wonderful but I do need my fog lights to be fixed. I told the initial lady about them when she checked my car in. I will contact The office in the morning.
SERVICE AND TURNAROUND WERE TOP NOTCH!
Vehicle Make : Mini Cooper
Very courteous and professional staff. Clean shop and office area.
I appreciated the email updates on the progress on my car's repairs. The car was returned washed as it had rained since the car was finished.
From the moment i called to bring my Lexus in I have been amazed. From your sweet kind receptionist that took my call and booked my appointment to the text alerts i received along the way i have been really happy with the customer service. The workmenship looks good. New parts matched paint it looks flawless. Thank you for making this the easy part of an accident not the worse part. You have my all of my families automotivr business for life. Brenda J
Excellent. Beyond expectations
Work was done on time and it looked great! Everyone at caliber was super friendly and helpful!
Thank you so much for taking such great care of my car. I very much appreciated the weekly updates and genuine care and concern from the staff not just for the car, but for myself as well. Grace was incredibly compassionate and I will certainly be coming back to Calliber Collision if I have any other car repair needs. Thank you again!
I thought everyone I encountered was great! The text message updates were a great way to keep me informed and up to date. Thank you!
The whole team is great! It starts when you walk in the door and continues throughout the experience. Thank you. I will definitely recommend you to friends!!!
Everyone was very pleasant to work with, kept me well informed about the progress and made a bad situation easier. Thank you
Car took 4 extra days to be finished and picked up. The work seems excellent other than that
Good service keep me updated and on time too and a real good job thanks again your the best
Very helpful and good service minded. The job is done on time
Job very well done. Thank you!
In a stressful situation, after an auto accident & putting auto into hands of unknown auto repair center, we were relieved of most of our stress by experiencing Caliber Collision's competent, polite & accommodating staff.
Periodic status repair updates were welcomed & also relieved our stress.
Thank you for a stress free experience. Plus, our car was repaired ahead of schedule by two days!
Due to the compelling effort you guys had to repair my vehicle, I was able to get my normal routine back in check and have some time alone with my beautiful car!!
I trust Caliber Collision with all my vehicle repairs! The entire staff is helpful and communicates with you through the entire process. It's nice to have a dependable and noteworthy business in my neighborhood.
Caliber Collision on Sierra Hwy in Santa Clarita was wonderful. The whole team took care of me and my car. They kept me up to date with regular text messages and they even finished really early without compromising quality. My car looks like new again!
Caliber staff are very professional and accommodating, especially Grace, Vanessa, and Art, I was not mistaken when I took my car in for repair at Caliber, Thanks a lot Caliber, keep up the good work.
Vehicle Make : Volkswagen
Best in the biz! Honestly, sincere , more than friendly! Your car is their responsibility and they take it very seriously!!!! Excellent company! STELLAR! Let Caliper repair with your confidence! 10stars!
Thank you, Caliper Collision!
I'd love to see you use genuine replacement parts from the manufacturer rather than generic knock-offs. The generic just didn't appear to have the same quality as the manufacturer's original equipment.
Great service, I m completely satisfied
Thank you to Grace and everyone else at Caliber Collision to get my Ford Focus fixed and back on the road in timely fashion! And for making the entire process so easy! Also, my car looks amazing!
Everyone was very helpful and professional. A job well done. Thank you.
They worked with us and gave us good customer service.
work was beautifuly done and the shop was clean and well run with very friendly people.
Excellent work! Vanessa, Grace, and Art are terrific!
Grace was kind and made the whole situation a lot less stressful.
Extremely professional! Above and beyond customer service! Exceptional.... Extremely pleased to have received work done at this business!
We appreciated the ongoing communication about the progress of the repair. Friendly staff.
I am satisfied with EVERYTHING!!The icing on the cake is the fact that, when I picked up my car, I discovered that the guys put all the horrible junk that had been thrown around in the accident and put it in the trunk, and cleaned the inside thoroughly, so I could search through it later for the IMPORTANT junk! AND, it came in ahead of schedule. AND Grace and Vanessa in the office were fantastic to me! I look forward to bringing the car in again (when I don't need it)!
This is the second time I have taken my car to Caliber after an accident and yet again, I am thoroughly pleased with the quality of work and the customer service. Everyone there was very helpful & kept me updated. They made the experience during such a difficult & stressful time that much less stressful & allowed me to rest assured & remain worry free.
They missed the opportunity to make it a really nice professional repair by not contacting us and letting us know the difference between the two headlight lenses was so obvious and not good workman ship. If they would have have contacted us and mentioned the obvious in the two lenses we would have gladly paid for extra lens. when we picked up the car and noticed the obvious we mentioned it to the person and he explained how labor intensive to replace the other lens would be now. They could have done it at the same time if we had been given the choice.
Unfortunately, I've had the pleasure of having repairs done a few times. Each time the repair was excellently finished, no notice of repair work and no color differences. "Great job!"
excellent customer service. also love the email updates
Professional group of people. Well run shop. Work quality is perfection.
Grace and the team were just great! They fixed the rear bumper on my 2013 Mazda MX 5 in 24 hours and it looks brand new! They also washed the car, it really looked great! Kind people and fast, high quality service. Well done!!!!
Very nice and professional. The work was excellent, better than expected.
Car windshield was dirty from a dirty rag used to clean it.
Vehicle Make : Mini Cooper
not sure if there is any connection, but when I left shop, I drove approx 6 miles parked turned off car for 40 mins and when i turned car back on, the engine light went on. The car would not go any faster than 25 mph. now i need to take to Mini dealer mechanics to see why the light is on? I noticed and told insurance the engine was leaking fluid, I only hope that is not the problem?
estoy muy contenta con el servicio, quede satisfecha, gracias a todo el personal que me atendio, buen servici y buen servicio al cliente.
Staff was extremely nice and kept me up to date.
The car was fixed properly in a timely fashion! Thank you!
My truck looks great. Thank you guys!
The work on the rear of my car was excellent. Your update emails were much appreciated. Your staff is friendly and helpful at all times.
Grace made my experience absolutely wonderful and everything went smoothly. I am very happy with the work that was done on my car. Thank you!
The work on my vehicle was excellent. They even cleaned the inside of my car. My car looks new inside & especially out. I hope I don't have anymore collision issues, but if I do, now I know where to go.