Our service representative was extremely courteous and professional and kept us updated on the status of her vehicle repair.the technicians did an excellent job on the body repair and we are extremely satisfied!
Thank you so much, Rennae! :)
Jason did an amazing job on communicating with me and my car looks amazing!
Very professional staff. Great job!!!
Vehicle Make : Volkswagen
Excellent sevice and ease for customer. Car looks great and clean!
Tom kept me informed and was very easy to work with.
Wonderful, Jason is the best!
Quick repairs, great customer service, and my car looks absolutely great. Definitely will recommend!
Everyone was wonderful from beginning to end.
Repair of vehicle completed by estimated date.
Great customer service. Jason was very kind and kept me well informed about my vehicle. I am very pleased with the way things worked out. My vehicle didn't have much damage on it but it was done in a short amount of time, which usually doesn't happen. So the service and customer service were both great.
A wrong part was sent 3 times which delayed my car a month. In all it took 6 weeks to get my car back. I ended up calling the dealer myself to see where the part was as I was being told so many different stories. When I picked my car up there were new scratches & dents on the car NOT RELATED to the accident. I am now having to take the car elsewhere to get the new damage caused by Caliber repaired. I cannot believe GEICIO recommend this body shop to their customers. I have never dealt with such in imcompetence.
Good job bumper needs replacing
Vehicle Make : Land Rover
Parking assist is having issues after my repair. Car must be brought back in
Interior of car still smells like smoke, hoping it goes away in a month like they said
Super fast and thorough. Caliber made the process easy.
Great service and my car looks as good as new! Speedy service as well.
Beautiful job! Courteous staff, efficient collision repair technicians and superior auto damage appraiser! Rennae Speed was a first-class professional Caliber service advisor who expertly kept me apprised of the process and status of the repair. My car looks like new thanks to Rennae and staff who restored me to the rhythm of my life! Many thanks!
Working with Tom made everything simple.
Friendly, great updates and the works looks great. Bueno.
My car looks and feels like new! Thank you so much!
I was completely satisfied with the whole process, Thank you very much for your great service.
Super impressed with Rennae, Melissa, and Tyler of Enterprise. Other 2 o3 employees were also really good overall, had a GREAT 1st time experience at this business. Definitely will recommend to others!! Appreciate your great customer service and frequent updates. Thanks HUGELY...... ????????
Rennae was wonderful--helpful, gracious, friendly, and very professional!
Jason was really great! He helped identify what needed to be repaired and with a next day turnaround time, I was really impressed. The ladies at the front desk were really nice too. The only thing was that my rental from Enterprise smelled like weed. I know this isn't a reflection on Caliber at all,. It's just an FYI..
It was great and thorough and easy. Jason was very nice and helpful!
Tom did an awesome job! He kept me updated every step of the way.
They were so nice through the whole process but especially when I picked it up. I was running late and the stayed over for me as I had a funeral out of town the next day. They even got my electronic key code reset which was not included in their work order. These guys made my day!
I was very satisfied with my experience at Caliber Collision. The staff was great and the quality of the work was excellent. Thank you.
Fast, coureous, and fair! Thank you!
Vehicle Make : Volkswagen
Since the moment of the first call for an appointment, the quality of the customer service was amazing. This repair was an incredible experience. You guys made it easy and smooth as possible. Rennae did an excellent job giving us a follow up of the progress of the repair. The rental process was also very satisfactory. In general words we were very pleased with the quality of service that we received.
Thank you for doing a nice job fixing our car so quickly! We appreciate it very much!
Efficiency and quality work
Thanks for the good communication, friendly and fast service.
I was kept informed and they did every thing they said they would do .
I was very pleased with my experience with Caliber. Very professional, courteous staff. Fast repair time as well. It was also super convent to have Enterprise right there on site. Will definitely recommend your shop to friends and family.
Excellent service and very prompt text messages whilst the vehicle was being repaired. Thank u kindly for your services and can greatly recommend to others 100%.appreciate it very much.
I was kept in the loop on the repairs and car was repaired ahead of schedule.
Very satisfied. Jason was awesome!!
everything is perfect. car looks great!!
Tom was great--informative and listened well.
I was completely satisfied with the repair. I have never had body work done on a car before and I was really surprised at how it came out.
Extremely professional and on schedule. Friendly technician and explanation very thorough. Thumbs up!
Way above my expectations. Great service, friendly staff, great process and communication. Excellent job!
Caliber sent me daily updates, pictures, everything. It was a pretty bad hit on the rear bumper and they fixed it in 4 days. Amazing 5 *****
Very easy, great experience
Everyone at Caliber Collision on South Lamar were absolutely wonderful! I will definitely use you all again and refer you to friends and family. The work on my vehicle looks like it did before the accident.. Thank you!
I was so impressed with the service of Caliber. I received frequent updates about the repair status and never had to be left wondering what the status was. If (God forbid) I have to use your services again, I'll gladly return to Caliber and recommend it to my friends too! Y'all made this process so painless!
Exceptional customer service! Really appreciate it!
Overall an extremely job well done!!!!! The only complaint I had was 2 straight razor blades left on the back floor board of my car. Other than that I was and still am extremely happy with the work done!!!
Michael Bermudez and the team did a great job and made the entire experience easy. Tyler & Jordan from enterprise were excellent and so nice having their service right on site. Thanks all!
I love the way I was kept up to date with the service. Especially the final results!!! You guyx did an awesome job and my car looks like new!!! Thanks, thanks, and superthanks!!!
Rennae was very helpful and professional. She gave me timely updates while the repairs were taking place. Very satisfied with the customer service and quality of work. Great job!
It was so quick and I love that I was always updated! Thanks!
repairs were excellent great service
Jason did an outstanding job.
The staff was attentive and responsive, and my car's bumper looks flawless.
GEICO and caliber worked together seamlessly and everything was simple and completed well before I thought it would be. A bad situation (having a wreck on my 40th birthday) was made relatively painless. Thanks!
The advisor kept updated completely and made my vehicle HIS vehicle. Very friendly service
I was very impressed with Rennae's professionalism and service!
Renee is truly an asset to your company. I was initially matched with a different adjuster whom upon arriving for my appt that I waited 2 weeks, and took off work, was on his lunch break when I arrived without the consideration of even a phone call. After the front desk lady failed to put forth any problem skills what so ever, I was about to walk out the door and never come back. But then, renee swept in and saved the day when she had not even been assigned to me, took over, took in my car immediately and took very good care of me. Her experience and professionalism saved caliber thousands of dollars and if I ever need repairs again, I will return and ask for her! She is a priceless employee and I'm so grateful for her help! Thanks renee!!!
Jason was absolutely awesome!! Kept me posted every couple of days....was so friendly.....what a great experience!
I had GREAT service from start to finish! Drew followed up with me EVERYDAY letting me know where my car was in the process. My car was done BEFORE the promised time. I will use them again and recommend them to all my friends. They went above my expections!!
Andrew was awesome. Over delivered like I never expected. Got me my car back in 3 days record time and it looks perfect. Thank you!
Everyone did a great job. Best repair service I have had thus far. My first time using your location on S. Lamar.
Vehicle Make : Volkswagen
You guys were great! My car looks fantastic and it was even finished early. I thank you all dearly for making this such an easy experience for me.
Gas tank came back completely empty, was on first red line when turned in
Trunk had hitch in it so when opened came down and hit me on Head.
Massive separation on side of car on trunk with big difference on each side.
Had to return car to fix the damage.
The repair was excellent. I cannot see where the new paint was blended into the old. My bumper looks new.
The people were efficient and friendly.
I am definitely going to recommend you to everyone and anyone who wants repairs done to vehicles.
I was very satisfied with the work done with my car and was also happy that I was kept up to date and was constantly informed with the work done to my car.
Vehicle Make : Mini Cooper
I like the weekly phone calls giving information on the progress of the repairs.
Very attentive to me and my families' needs. Estimates of times and text updates took a lot of the anxiety of being out of town and hoping to get back home in time. Very friendly staff in both the collision shop and rental offices. Thanks much. James A
The whole process was very quick and efficient. I was very impressed with how fast it went. Kudos to the whole team. I loved the fact I can get text updates throughout the process. I never had to call and check in. Thank you!
Your system is great! You have Geico, the car rental and the repair all in the same place. It was a perfect repair experience made even better with the daily text updates. You have an excellent system. Thank you!
Great communication. Fast and friendly drop off and pick up. I will be recommending y'all!
Vehicle Make : Volkswagen
Rennae was extremely friendly,prompt and professional. She did a great job staying in touch. I had a very minor issue with my fuel door but it was easily resolved and Rennae went overboard to make sure I was satisfied. I was very pleased with my service!
So happy with the work Caliber has done. Drew was an amazing person to work with and was very helpful with all of my questions and concerns. Everyone made the process easy and quick. Thank you Caliber!
They did a great job on the repair, and I liked how I was kept informed on the progress.
It is so nice when something completely goes as expected. And above and beyond that, when you are wow'd by great customer service it kind of makes your whole week. Jason was very professional and always let me know the status of the work. When I need body work done outside of an accident I'm going straight to Calliber Collision- no questions asked. Thank you.
I've used Caliber several times sand have always been pleased with the quality of the work and the service provided by the people.
Rennae was amazing and made sure I was taken care of. She updated me frequently and put me totally at ease.
I greatly appreciate the effort by all involved in our van repair to meet our desire for an earlier completion. Success achieved! Also very grateful for the regular communications we received on the repair progress. Thanks to Jason and Matt!
Fantastic service and amazing results. We are more than happy with our experience.
Everything was great. Kept me informed daily as to the status of my repair. Repair itself was well done. Looks like a new car. Thanks!
The service was very fast. People are nice and efficient and I got my car back in shape and super clean. So great. Thanks
The individual that worked with me was extremely nice and accommodating!! He even made sure that my car was fixed a lot earlier than the expected finished date. Have not had a better experience with my car than this gentleman and Calliber Collision. Thanks!
To my surprise I found that my passenger side door panel was repaired. Its been dangling since the day I purchased the vehicle. You have done an amazing job and have met my expectations. The color is amazing! Thanks to the staff there at the south Lamar store. Wonderful job..
Thank you, very professional and helpful service crew
Great work, excellet service!
My car looks good again. It was a really quick repair turnaround which was awesome! Thanks!
There is still a dent in my front bumper.
Everyone was very nice and helpful. Thank you.
Jason at the south Lamar location was very pleasant and extremely helpful.I'm pleased with the quality and speed of service.
Vehicle Make : Volkswagen
As usual it was a very good experience.
Jason was great. He kept me informed of my repairs and worked with me. My car looks great and James Garcia did a wonderful job repairing it to my high standards. I am very happy. Thank you.
I submitted ph # for status updates and received no updates until I contacted Calibur by phone. Also discrepancies in part order status. I had superior customer service elsewhere.
Vehicle Make : Mitsubishi
Kept me updated and really pleasant individuals to deal with. Finished the job 4 days before estimated time.
Great communication and service!
Thank you for making this the least stressful experience ever. It's hard to believe that everything went so smoothly. I will definitely recommend Caliber to my friends.
Drew was great! Great service, great updates, great results
You did the whole job in just 1 day---a world record!!!! Thank you for a great job!!!! You do beautiful work!!!!! Merry Christmas----James S
My car was returned to me without being completely repaired
Accidents are no fun, but everything about the Calliber/Enterprise experience was easy, seamless, efficient, friendly and high quality.
My repair service was handled in a friendly, informative and professional manner. I couldn't have been more satisfied by the service provided by Drew.
Very effective communication with Rennae about the status of my car repair.
Vehicle Make : Mini Cooper
Everyone that I interacted with at the shop was helpful and friendly. The repair was completed faster than expected and my car looks perfect. Thank you!
Communication and price was great!
I left Caliber with a flat right-rear tire due to a bolt in the tread! Otherwise all went well with the repair.
I was really impressed with all the updates everyday on my vehicle! It was even done before the promised date! Tom was very helpful and professional! I am really satisfied with my choice to take my vehicle to caliber collision. You earned my business!!
jason was very professional and courteous. car seems great, too. thanks!
Drew kept me informed about what was going on. When Subarufailed to produce the needed part, he got estimated dates for me. The results are my car looks like new.
Great email communication on progress updates. And you finished the job 3 days ahead of time !
Rennae was wonderful through the entire process. I'm very pleased with the results.
Everyone was super nice. Disappointed it took my car 3 weeks in the shop but the results were nonetheless impressive.
The service was excellent thank you. The lack of original steel based F150 parts made the repair take longer but that is unrelated to your guys.
I appreciate Jason's professionalism throughout the process. It's nice to have someone walk you through the next steps and timing and actually be accurate.
The email and phone updates were great and I felt like I knew what was going on with my car at all times.
Wonderful work and excellent service.
Such a great experience. This was a nightmare of 3 claims with 3 different insurance companies and Jason handled it like a pro. He was always there when I had questions and assured me he would handle anything that came up. The car looks great and I will definitely come back if I ever need future work done.
Great service! Thank you;
Everyone was extremely helpful and timely from the front desk, the person who assisted me with handling my case to the car rental personnel. Thank you so much for your great service.
Drew was very responsive about questions, including time line, etc. We are very happy with the competent work in fixing our car, and the experience was a very positive one! Thank you Drew!
Friendly and caring. Clear and respectful in responses to my concerns.
Drew was very helpful and attentive to all concerns. Service was expert and above expectations
Vehicle Make : Mini Cooper
I really liked all of the updates. Thanks!
I was completely happy how everything went so smoothly.
Vehicle Make : Volkswagen
Rennae was the most responsive point person I have ever dealt with. She was positive, patient and keep me abreast of every detail. She made all my dealing with Caliber easy and pleasant.
Drew was awesome. His customer service was outstanding. He always kept me updated with the status of my car. I really appreciate the service and customer service on my Nissan. I will definitely return for any services and give referrals.
The updates were great but didn't really elucidate the status and how close the repairs were to completion.
Very professional. Great experience. Great turn around time. Appreciated the updates whiley car was in the shop
Perfect service. Thank you
It will be a much nicer feeling if car is given to customers clean.
Everyone was very friendly and helpful! It was a very smooth process!
Great experience. Thank you!!
Rennae is fabulous!! This is the second time I've had to use Caliber services this year and I came back because of her. Great service. Professional. My only challenge was that I wasn't originally assigned to Rennae this time and was told by someone else that it would only take 3 days for the repairs. When I arrived to drop it off I was told it would be up to a week and a half. I spoke with Rennae then and she did what she could to keep things moving. Would definitely come back to work with her, but hope I don't have to!
My car looks good as new, inside and out, and the customer service I received throughout the repair was excellent.
Didn't know this industry possessed this level of customer service. Good job everyone.
Very organized and prepared. Made it very easy transaction. Friendly staff. Would recommend highly.
This was my second experience with you folks and, both times, I have been impressed with your attention to detail, the kindness and professionalism offered by every employee I encountered. Sal explained what would happen to the car and explained the rental car process. He was reassuring and also very entertaining. Tom was my star! There was hardly a day that went by that he didn't contact me and explain what was happening esp when the delays began. He treated me like I was his only customer. I hope never to see you guys again....haha.....but if the need arises I'll be calling!! THANKS. Btw, I hope the guy who cut his hand is recovering well
Excellent service, coordination, and communication
Did a great job and got it done before the promised time, thank you!
Drew over delivered. Got the car 3 days early
Vehicle Make : Volkswagen
Drew was incredibly helpful, courteous, and professional. He went above and beyond for me, even repairing my vehicle a day early due to some unforeseen Events in my schedule. Thank you very much Drew for your help and service.
My second time at Caliber South Lamar. Both times the body and paint work was first class. The biggest reason I will keep being a customer however is Ms Rene Speed my customer rep. Super sharp about collision repair, stuck like glue to my Mustang the whole way. Kept me informed and happy. Employees like her are worth protecting. Sold on her and Caliber. Manager was excellent too.
Drew was very thorough and kept me informed throughout the repair.
Would recommend him and Caliber to others.
Excellent service and in particular Jason.
Good experience.Nice people and get the job done well.
Communication was a bit choppy but everything was completed and the car looks good. Thank you
I was impressed with how friendly everyone was that I dealt with. The body work on my car looks very good.
This was my second time to take my car to Caliber and have been
Impressed both times. Everything seems very organized and the process is hassle free. Rennae has helped me both times and was very accomodating. She kept me updated through out the process. The Enterprise experience was very hassle free also. I have recommended Caliber to many people.
Renee was my point of contact and gave excellent service. She always kept me updated on the progress of the job and was very detail oriented. I would only want to come to your south Lamar location so I could work with her!
Very considerate and always keeping me up to date. Worked to accommodate my requests.
I was very very pleased with the great customer service from Renee and the staff at the front desk I was also kept informed on every step of the way on my repairs and it was also ready one day earlier than promised I will highly recommend you guys in the future
Work done professionaly and returned before the estimated delivery time.
There were done issues with getting the correct parts, but I appreciated the daily status updates.
Rennae Speed did an awesome job. She deserves a raise and commendation for her hard work and professionalism!
You guys did an excellent job; everyone from the front desk to the guys who worked up the estimate to the folks who fixed my car did were polite, professional, and competent. I appreciated being kept me informed. The Enterprise rental car facility on site was really convenient. Will recommend you to others! Annie Lockwood, 2017 Subaru Forester
Every thing from the initial consultation to the call to pick up my car, was done in a proffesional, timely, and friendly manner.
I'm still missing one piece for the complete repair of my vehicle.
Vehicle Make : Volkswagen
Everyone was extremely friendly, outgoing, and did everything in their power to make me feel as comfortable as possible that my vehicle was in good hands. They communicated effectively and kept me updated frequently.
Drew was great! If I ever need to come back again, i'Il be asking for Drew. Service was great and everyone was friendly. Will highly recommend.
Second time returning customer. There's a reason I came back, and I would come to you for future repairs if needed. Thanks again!
Constant contact and updates, very courteous service.
I will be back at Caliber Collisions in the morning. I sustained damage to my car in an auto collision. All damages were repaired, rim damage was overlooked. That was put into the original estimate. I am greatly disappointed. Back tomorrow to talk about it
WE are so impressed by your company. From the start, everyone was so helpful and friendly. Once you had our car, you always kept us in the loop on the progress. After the repairs our car looked brand new! We could not have asked for a better experience.
My car looks amazing. The staff was so friendly and the experience was quick and painlessThank you!
The man who worked on my car was wonderful! I forgot his name. My car was fixed quick and they did an excellent job!!
Drew was great and very accommodating! I was so happy with my car and his service!!
Drew Palmquist is a superb rep who made me feel as thoughi I was his only customer,smile. Wow. Very impressive customer service.#DrewRocks
Nice people and good work done!
I appreciated the updates on the progress of the Toyota via text messaging. Thank you!
Our experience was exceptional! I appreciated the regular updates, professional staff and how easy the process was for us. I felt that although I missed having our car, the rhythm of my life was pretty much normal.
Very quick and great work.
really great job and Drew was so helpful and easy to work with. Hands down best repair shop i've been to in austin.
Excellent work Great communication. My car was looking great inside and out when I picked it up. The inside was filthy when I brought in! My service guy, **** was excellent.
My only complaint is how long it took, first, to get an estimate, and second, to get it in for the repairs!
After getting my car back, a couple minor things that I noticed. My gas cap string got disconnected, i guess maybe the repair right next to there somehow cut it? Not sure how that happened. Also my gas tank just sticks out slightly from where it was before, not a huge difference. However, the big issue after getting my car back is that I got a big error hybrid warning light. The first day or two I got my car back it was fine, but then I was driving about 30-40mph and all of a sudden my red triangle master warning light came on, I was a little bit afraid that when the person hit my car, he might of hit part of the battery or bumped something near there. I wanted to take my car to Toyota Dealership to get repaired since they are experts with all that but your representative was very persistent and encouraged that I just hand them my car that day. When setting up the appointment I mentioned that I wanted to maybe consider Toyota fixing my car since it is a hybrid vehicle. So now I am just slightly upset to get my car back with some issues I really didn't have before. Sorry I did not get back right away, just have been super busy with work. Whenever y'all have a second to address these issues would be much appreciated. My email is Thank you for your time.
Excellent service all around.