After haveing my truck for 6 weeks it had to go back. There is swirl marks in the clear coat. The paint looks like a orange. There is fish eyes and grit in the finish they painted right over chips. The tail gate is the wrong color and the list goes on and on. I have been there two time before to point out problem I have with there finish and two weeks later there was still 75% of them not touched. Then a the 2nd meeting I pony out the same problems and when I picked it up two days later only 30-40% have been done. Then I found more stuff that was cased in the last two days that was not there. I am going to give them one more chance to get the truck looking better.
Sara, receptions was absolutely outstanding.
Phillipe, promised follow up text messages, phone up dates. I even requested a call from him and never received a call back on status on my car.
I forgot the first techs name that gave me the appraisal, but he was very professional and explained everything. He was also there when I picked up my car.
Overall, I was very pleased with the service and would recommend to others!
New scratches were found on the car. I'm to bring it back for repair. I'm confident the work will be satisfactorily done.
Like the text updates. Truck looks great
Very professional and I got my car back when I needed it for a trip.
Thank you! Julie B
They went above and beyond, I won't go anywhere else!!!
I am very satisfied with the repairs and above all the friendly,helpful treatment I received from everyone involved(from Sara to Brian)--thank you. I highly recommend your services to all of my friends and family. Keep up the good work.
I was totally pleased with the location, friendly people, co-operation by all, updates, timeliness, comunication and most of all service from probably the nicest associate I have delt with in a long, long time (Rhea).
She took me under her wings from the start of my first experience in such an accident claim / ordeal.
She kept me informed almost daily and worked with me every bit of the way to help understand what was going on with my vehicle.
With Rhea by my side, I knew that all was going to be ok at the end.
I have already spoken highly of her and praised her to all of my friends and have recomended C.C. to ALL !
It is associates like Rhea that this crazy world needs more of at the work place and even more with customer relations and service.
I thank you all again and hope that Rhea will hear of my honest and heart felt thoughts,
Hummer H3 guy,
Mark @ Caliber in New Braunfels did an outstanding job in getting my car completed especially when All State & Enterprise rental were not on the same page. Also when I was out if town in Killeen and stranded, he help facilitate with Caliber to help me with the connectors to my battery terminals. I can not thank him enough nor word can express my gratitude. Excellent job all the way around.
Sara Young and Rhea **** were exceptionally helpful. I appreciate the updates I rec'd from Rhea throughout this process, emails/phone calls. The communication and customer service was wonderful. Sara contacted the rental car company to arrange my pick up. Each of these employees represented your company well and should be commended. Thank you
I was impressed with the updates and quality of work completed on my truck.
I have to return it to be painted again because the person/s that painted it caused the top coat around the door to bubble. They did a good job on the door and spoiler, but more time than expected has to be spent on the car.
It took TWENTY days to repair a damaged door. ONE DOOR. twenty days. That is absurd. And when I went to pick it up, there was a very visible paint drop mark hardened on a different door than was damaged. And they thought I wouldn't see that?
My "handler" was patronizing and yes ma'am'ed me. I hate that. Don't treat me like I'm an idiot. I will never have Caliber collision repair any damages I might ever have on any vehicle I ever own. I am going to let all of my friends and family know just how slow and incompetent you are as well.
To add insult to injury, my car is showing me a "TRAC OFF" error on my dash. So now I have to call you first thing on Monday. So that's bloody annoying as ****. Thanks Caliber for being so ridiculously terrible at the very thing you are supposed to be specialists in. Ridiculous.
We are very happy to have our car back and it looks great! It is obvious that you care about your work as it shows in the delivery of the vehicle. Everything was spotless inside and out thank you for going the extra mile when you didn't have to that is what makes the difference between a good repair facility and a great one! After my father recently had a bad experience at another facility I wasn't sure where to go with our car. I am very happy I chose you guys, you have a new customer for life and I will proudly let others know about my experience. Thank you and God bless!
I see no improvement necessary as Mark was very efficient, informative, excellent customer service skills. I highly recommend both his and calibers service! Thank you
My car was towed to your shop on September 13th and I was not advised that it was deemed a total loss until mid December. I made several phone calls, emails, and in person visits to your shop during those 3 long months and do believe that because of the delay in service that my insurance company only paid me the market value of my car based on Decembers value versus September. I know this part is not your problem but seriously....??? 3 months????
Rhea **** went out of her way to keep me updated on the repair of my vehicle. She assisted me in providing a rental car after the deadline was reached so that we could make a previously planned commitment. I am 100% satisfied with the service I received.
Service was amazing. The gentleman who assisted me and performed the repair was very professional and managed to come in well under the original quote as he found a way to fix my car's damage without having to do any paint work...he could have easily just gone with the original plan/quote. So so happy...we will only use Caliber from now on!
We r very happy with the job done by Caliber collision on our truck! Mark Foster did a awesome job keeping us informed n how the repairs on our truck was coming along ! Mark treated us very well. Thank u for doing s great job on my truck ,
Absolutely awesome service and great communication of updates during the repair. The repair was done quickly and professionally.
Great service and I loved the updates!
Customer service was awesome never rude and very courteous folks
Excellent work done in shop and by Rhea Sandoval keeping me updated with the updates
I haven't studied the actual repair itself closely yet but Caliber's service and communication during the repair were great.
Frustrating repair- understand that things go wrong- wrong parts sent, scatches redone- all takes more time than planned.
Repair was good and thorough
Rhea was great. She kept me fully informed on the repair process. I would definitely recommend Caliber to friends needing vehicle repairs. Thanks for a great experience.
Vehicle Make : Volkswagen
I was pleased with the repair work, but we drove 2 hours out of town tonight, to bring our son to a Christmas attraction and our car overheated, leaving us stranded. We managed to drive it to a service shop and they said that the radiator support bracket was bent and that the fans were not plugged in. Our car also gave us an error message for the catalytic converter. I will be contacting the shop tomorrow for them to fix this.
Very impresses with the thoroughness of entire repair
Under the circumstances it was a great experience. Mark was great and I won't hesitate to return next time I hit a deer.
My stupid husband is furious that I did not notice what a terrible job it is on the paint. He said the blending is so bad and if he was there h would have made you re do it. He is BEYOND DISATISFIED And very angry.
Vehicle Make : Volkswagen
To be completely satisfied, I believe that any repairs that were not approved by insurance should be communicated to the owner before scheduling time off of work to pick up the repaired vehicle. Also, the check engine light/error codes should be evaluated and reviewed and considered in the repair quote instead of just completing the visual damage and then clearing all of the codes at the end and not checking what the exact codes were. I am very happy with Marc Foster's professionalism and the quality of all the work that was performed. Thank you
The only thing I think could be done is the staff members could have their meeting at a different time than when everyone is waiting to be checked in. Everything else was great. Car looks great! Thanks again. Harriet Engelhardt
Everyone was so friendly and helpful, my car looks perfect, and it was the clearest it's ever been when I picked it up! The updates on the progress of my car were nice to get as well. The front desk lady was my favorite, very nice and always willing to help and answer any questions. My car was repaired in only 2 days! Great experience!!
Felipe made it the best He was very attentive thanks
Leo was amazing. He went above and beyond to ensure I was satisfied.
bad experience with the quality of work
Rhea was outstanding .... professional but still friendly ... I was kept informed of each step and status
The repair looks good. I appreciated the updates. Your people were friendly and helpful as well.
Vehicle Make : Mitsubishi
Awesome job everyone friendly and professional thanks
Flawless service. I will recommend without reservation. Thank you!
Great work. Wonderful people!!!!!
Love the text updates and everyone was helpful and friendly.
I was impressed with the time in which the repair was completed and how well updated I was kept during the process.
Repair looks good but there is white over spray on my black tonneau cover.
MY CAR LOOKS BETTER THEN NEW
Good service, I just wish I'd had a little advanced notice when the delivery dates were going to slip. I wasn't told until the day of which was a problem since I'd already taken the day off of work to retrieve my car.
Other than that, everything was great.
I had a front headlight replaced as part of the repair. I wish I would of had an option to pay a little extra and have the other headlight assembly replaced. But other than that the car looks great.
Vehicle Make : Mitsubishi
Really wonderful service from everyone there. My car was finished early. They let me come in before business hours on a Saturday to pick it up. My car looks great.
I just want to thank you for a job well done! Thank you also for keeping me up to date with regular texts. I will recommend you to anyone who needs collision repairs. Also you have very helpful and friendly employees
Extremely happy with work performed.
They did everything to make sure I was completely satisfied with the repairs!
Great job on car repair and wonderful service! Car in clean and beautiful condition upon completion! If I need any other work in the future on my car, I'll be back.
I was kept informed every step of the way. Rhea and the receptionist (I'm sorry that I can't remember her name) are both great!
Vehicle Make : Mitsubishi
Vey excited t see my car again how it was thank you
Vehicle Make : Mitsubishi
It was a pleaser doing business with Lionel
Vehicle Make : Volkswagen
It took 5 weeks+ to repair my car. I was told 2 weeks when I brought it in. After every excuse in the book, I finally get my car back with adhesive on the sunroof and missing a cosmetic part. And you have the audacity to charge me full deductible. You should be ashamed.
Good job to all who had there hands in the repairs continue with y'alls hard work
Very unsatisfactory. Just returned it. Y'all have had it for almost 3 months.
Great job. Leo kept me updated every step of the way. Overall a great experience. Your team is professional and courteous. Keep up the great work.
Rhea was great to work with!
Caliber Collision NB was a pleasure to work with and Leo ROCKS !!! He deserves a raise. And no, I've never met him before I brought in my car. Caliber Collision was referred to me who had been referred to by someone else. I will def use and refer Caliber Collision any time that is needed. Thank you for taking such good care of my Mazda 6, Emma.
Both Felipe and the front desk girl were amazing with response time and explaining the process and status of the repairs. I would most definitely recommend Caliber Collision for any repairs needed in a vehicle.
I am very grateful to Felipe and the people that worked on my vehicle. They did a great job. I am very pleased at the way it drives and they way it looks, GREAT JOB. Thank your for a job well done.
Getting hit by another car is never an exciting experience. Though, the results are beautiful and fully appreciate you bringing my car back to its original state. Thank you! I'm very pleased.
I will never use Caliber again. You had my vehicle for 60 days, I picked it up July 15 and it was poorly serviced, obvious things were missing. It is now August 16 and I still am waiting for a call from schedule Caliber to finish my vehicle. It does not take 30 days to order things and get them in. Your location is poorly managed and I am a very unsatisfied customer.
Vehicle Make : Volkswagen
They messed up my key fob so now it is not working properly. It worked perfectly when I dropped it off
The entire service team was good. Special complements go to Rhea for being on top of things.
I loved the professional way I was treated. I appreciated texts and phone calls from Felipe. I really felt like I was kept in the loop thru the entire process. I would and I will recommend Calibur as often as I'm able. Thank you so much for the stellar service!!
Workmanship appeared fine! A little off schedule in the etr. Last customer before shop closed. In the hurry to finalize we left our garage door opener in the rental car and returned to get it the shop was closed. Called enterprises and was told that we could retrieve it Monday as the car would remain there and the salesman would have it. Call the shop and told the car was at enterprise and wasn't at the shop. Called enterprise and told it was still at the shop and the salesman would retrieve it! Would have been simple if we were not given the run around!
Rhea was very concerned that we weren't completely satisfied with the work when we first picked up the car. She was professional and accommodating while they fixed the car the second time. It looks great now and we love it!
I had to point out multiple mistakes and finally when I arrived home with my vehicle my parents looked at it and could point out multiple more mistakes that I now have to call on and get fixed through warranty. This was a horrible job on my vehicle and it seems like the 34 days that they had with my car didn't mean anything! So frustrated with this entire process and how they decided to handle my service
Vehicle Make : Mitsubishi
The communication was great, and Rhea is very helpful.
Continued good service, and keeping us updated.
Felipe was so helpful and communicative- I really appreciated his service
A huge thank you to Leo and the team, we are very pleased!!
Thanks for keeping me updated throughout the process. Thanks again Rhea!
I appreciate all the updates. It was done early. It looked great. Thanks.
Although text updates were stuck at 29 July, my case was handled by Felipe. He kept me accurately updated and finish 10 day earlier. A beautiful job. Looks like new!
Rhea addressed all my questions and concerns about my vehicle!
Best vehicle repair service ever!
Vey professional and very nice people...Janel & Leo did a fantastic job.
Super nice staff! Made me feel welcome and comfortable. Love being informed throughout the process. You are awesome!
Thank you!! My car looks freakin awesome!!! You have a wonderful worker - Leo - very compassionate towards his customers and you know when people are genuine and that he is! Thank you Leo and the rest of the crew that put my baby back together! God bless yall
Felipe they handled my claim wonderfully. I have no complaints and would not hesitate to refer you to others.
Phillipe provided good updates, customer service and door to door service. Repairs nicely completely
The car repair is excellent but the repair time took almost a month it's fine when you have a rental but if you don't it makes it a lot harder to get around
Remained in contact throughout process. Often went above and bryond
Felipe was awesome. Thanks so much!
It was overall quick, easy and painless
Very good work on the car and good job on keeping me updated on the work progress daily
Good job on the repairs. Time to complete was longer than expected.
Great service and constantly kept me updated!
The repair took longer than expected
The team there was great and had my truck done in time for me to get to my family reunion I can't thank them enough for their great an quick service to get me back in my truck!
Took 18 days to get my car back to me. It should not have taken that long. But on the other hand the work was really good and they did a perfect job on the car. Over all I'm glad I took it to your location.
We haven't finished yet with current repair, but customer service and responsiveness is fantastic and I truly appreciate it!
Leo did an excellent job keeping us informed and always willing to answer my call when I would call. He treated us like we were his family member. Appreciated that very much.
Felipe was great. Appreciate his proactive communication as well as his positive attitude.
Great service from Felipe and team. Really appreciated the text notifications to keep me updated. And also they delivered my car to my office because I couldn't get over to the shop before closing. Many thanks.
Was highly impressed with Felipe. He executed everything in a timely professional manner, kept us updated and offered the kindest most hospitable attitude that we would never consider going anywhere else to get bodywork done. Final product was amazing!
The wonderful friendly employee's also the good manner's
Vehicle Make : Mitsubishi
the service was fantastic!
Felipe is a great assets to your company and was very personable!
The customer service rep, Rhea, did a wonderful job in keeping me informed as to progress. The problem is my truck displayed a code indicating a problem with the brakes. They sent me to a shop that worked on it and told me the code would reset after 3 to 10 miles.... it did not reset. They then sent me to the Chevrolet dealership....where I now sit.... my rental was turned in... I've got things to do... everything should have been perfect when I picked up my truck. This is **** and as you can probably tell I am extremely unhappy... and it's getting worse by the minute.
The repairs were completed 4 days early to my complete satisfaction. Rhea **** kept me updated daily or more often as the circumstances warranted. She provided me with 5 star asstistance. If I ever need Caliber services again, I will request her as my service adjuster.
The text that was sent to update me was helpful, I feel like the girl Rhea that helped me was excellent
Excellent attention and on time.
Poorly finished, back on the shop
Did a magnificent job,my car looked brand new again when I got it back,the scheduled pick up time was exactly on date,I'd recommend this place to friends and family...great job guys,keep up the good work.
Great service awesome ,customer service
I loved the speedy process of work done on my vehicle! I was overall satsfied with the service and quality! I'd definitely recommend this place to anyone and everyone!
After driving the car home (2 hours away) there are still issues with the car. It is being towed to my local Calibur to be looked at. Rae is tracking.
Thorough and on time service! Communication was excellent as well. Felipe went more than the extra mile! Am very grateful.
Appreciate the consistent updates and follow through of timely information/progress
Vehicle Make : Mitsubishi
Thanks for a quick and great job!
I want to praise Rhea **** for her help working with me on this repair. She was courteous and very professional during the entire process and I especially liked her calling and giving updates on the progress even though I received email updates. This kind of service is lacking in many professions in today's world. Thank you. John Z
Thanks for all the text updates and my Truck looks GREAT!!!
Kept me informed every step of the way.
Cleaned my truck before bringing it back.
Vehicle Make : Volkswagen
My associate stayed late so I could pick up my car- thanks!!
Late. Wrong or missing parts
Friendly and courteous staff.
When I picked my car up yesterday, I thought everything looked good. My car was clean and the exterior looked repaired. On closer inspection with my husband, he pointed out several things to me.
First, one of the exhaust caps fell off the right exhaust pipe. Also, there is a bracket that is bent and wasn't replaced on the left side of the rear number, where the accident occurred. The left rear tail light is also loose to the touch. Those are the main problems, but there may be a few more.
My husband is going to call today to get this worked out.
Leo was awesome and took great care of me
You all did a fine job! Thank you very much.
Caliber Collision did a awesome job with my Jeep Patriot.
My truck looks great, I appreciate Justin's help in getting me my truck. Very satisfied...Thank You
I love the text updates! Thanks for cleaning the interior too. My car looks great!
Marc Foster, the service advisor did a great job. very professional. repairs were completed as estimated and on time. during the repair process I was well informed of the progress. You have my vote.!
Phone charger was taken & mace was used. Happy with repairs
I love the fact my car was cleaned for the return. Very impressive and extremely customer service oriented
Please thank Justin and his staff for their excellent customer service and for the quick one day turn around on my vehicle repair. We appreciate the fact that they understand the importance of taking care of customers by providing their top notch service and support expected. Thank you. This great example of quality service will be relayed to other potential customers in the community.
Great job, great staff! I would highly recommend your company because you made us feel like we were your top priority through a difficult time after my accident.
I appreciated the updates on the progress of my repair
The repair took a bit longer than I anticipated but Leo kept me informed with almost daily updates, and was very professional.
Y'all did a great job. Thank you!
I was pleasantly surprised how well the technicians were able to blend the new bumber into the old parts of my car. Overall I'm highly satisfied with the workmanship done and I'll take great care to keep it in that condition.
Will comment after figure it out where the spare parts go
Rhea was terrific . Work was great, on time, & budget.
Leo kept me updated as things went along and kept me informed to the work that was being done. I got the car back it looked great and so far everything seems to be back to normal.
My bumper is loose. It was pouring down raining upon inspection yesterday so I never got the chance to touch and examine fully the bumper. And when I got home I realized its loose
Great customer service. There were delays in getting the part needed for the repair but I was informed of the issue in a timely manner.
Customer service was great, they really went above and beyond.
I was kept informed and my car was delivered on time. Friendly and professional staff.
I liked the daily updates from Rhea
Every body was nice frenzy and knew what they were doing
Rhea was very professional and helped me understand easily exactly what was being done. Loved the texts that kept me updated on the progress of my vehicle.
All good! Nothing could have been better.
I personally filled out a survey at time of picking up my car.
Excellent service, friendly and courteous staff, mark kept me up to date , which was a great relief to me, as I stress out alot when my car has to go in. Was a good experience for a change...would recommend to anyone.
Professional and quick. Car looks great!
Excellent customer service! Rhea gave daily updates of the progress on the repair.
I was impressed with all the people I dealt with .
Great updates on progress. Friendly staff. Thorough and complete repair plus a carwash.
Just wanna give a big thanks to everybody at Caliber y'all did a great job, the truck looks good Thank you Martin for working on the Truck and thank you Rhea for your help and always keeping me updated.
Thank you Joe O
The service was beyond expectation from the receptionist to Justin the advisor to the mechanics that conduct the rrpair. I was in and out within an hour. Than you for the quick and professional service.
Great work. My vehicle looks like new. Special thanks to Rhea **** for taking care of my repair.
We were kept informed at every stage. Outstanding work
Was great from start to finish. Rhea was very sweet and knowledgeable. Front desk lady very attentive and friendly. Thank you for a great job.
Great service love the keeping in touch aspect
Vehicle Make : Volkswagen
Got me on my way fast. Told me three days to repair it Had it done in two. Very helpful and friendly. Car looks great. I will tell my friends about you.
Awesome, friendly, trustworthy, and hard working staff!
Quality work and on time! The home delivery after repair was not expected but very much appreciated! Thank you!
The associate, Justin, was very courteous and helpful. I appreciated the updates on the repairs. My car was ready before the expected time. Repairs were excellent. I would refer everyone to Caliber.
Good job doe well and quick
Missing front license plate. Need to be recovered from the shop.
No specific comments. Your process for keeping me up to date on status was excellent. The amount of time I had to spend waiting at your facility was very low and that was also excellent.
I will start off by saying that the end result looks great and I am happy how it finally turned out. I will say that the quality control should have been handled better prior to calling me 2 different times stating that my truck was ready when in actuality it wasn't. The vehicle should have been inspected and confirmed the lights and locks were working properly prior to me having to make 2 separate trips to the location and find things that were not complete or correct on my truck. It was finally delivered to me with the lights and locks working. It wasn't till a day later that I noticed my parking brake light on the dash was not working when activated. So I will have to make arrangements for it to be worked on again. I did speak to Bo one of the managers on Friday afternoon about my issues and he was going to address them. Not sure if I will send business back that way, I wasn't totally satisfied with how the vehicle was handled. Then to have to make a third trip back it is truly a frustration.
Superb!!! I set up my appointment over the internet. It looked when I walked in at my scheduled time but after being assigned to service Advisor, Shelly Reynolds, my worries were over. Everything fell tight in place and my truck was back to me in record time and beautifully restored. **** was an absolute Jewel! Thank You!!!
You took great care of our car... You never want to have to have your car repaired but when it happens because accidents happen there's never a better place to go than Caliber. Rhea was great thanks for everything .I hope I never have to use y'all again, but if my car needs collision repair Caliber will be the place we call... Thanks again for doing such a great job...
Shelly is efficient, courteous, and knowledgeable. She really made the process seamless.
Left headlamp protrudes out farther than the right (as sitting in the drivers seat) right side of front bumper has approximately double the gap than does the left side (looks odd)
Timely service and excellent customer care.
Collin and Joe were very helpful and provided clear communication and follow up. Work performed was to our expectations and done in a timely manner. Pleased with the experience.
It was quick and everything looks great!
Just keep up the great work
I was very satisfied with the professional work that Caliber provided. Shelly did a great job of keeping me informed and getting the repairs done before the projected completion day. I will be back for any work I ever need done on a vehicle body. Thanks!
Car had tO be washed again. Not a big deal
So happy! I have never had such a quick turn around with body work! Thanks so much!