You said my car was done - I left work early to get there and it was not done. Now I need to pay for my rental car at least an extra day and get back there before 5:30. It took me less than 5 seconds to see the white marks on the hood and another minute to see that the hood was attached incorrectly. When the laint and the hood attachment are both messed up i should not have been told it was done and you all should pay for the extra days for my rental as this is not Calibers error. The only good news is that your team apologies and did not give me a hard time about correcting your mistake. Still I'm out the extra money and time.
Kevin was super responsive and very good about keeping me informed throughout the process. My vehicle was ready four days early and was in great shape. The detailing inside and out was an unexpected bonus. I will totally recommend Caliber at 620 to anyone needing collision repairs.
Very courteous, professional and friendly. A job well done. Thanks
Extremely satisfied with services and customer service
Excellent service. I appreciate Keith's emails keeping me posted on the progress of the repair to my Volvo.
I would definitely recommend Caliber Collision to my friends and family.
I appreciate Joe keeping me informed
Vehicle Make : Volkswagen
I was extremely pleased with experience, due to the helpfulness of the office staff and a very large part, the customer interface with Keith Travis. Keith went above and beyond and provided great support during the process.
Thanks to Keith for constant progress updates. He also noticed missing lug nuts in my rear passenger wheel, and replaced them promptly during pick up.
Customer Service is very, very good. Keith exceptional
Extremely friendly staff and regular updates on my vehicle.
Appreciated the SMS updates on the progress.
I loved the service with you guys the front desk was awesome the Keith is very good employee he walked me through everything and kept in touch with me about fixing my car and didn't take that long less than a week and my car was completely done thank you guys again and special thanks Keith
Vehicle Make : Volkswagen
I love that I was kept in the loop with everything going on with my car.
Michael kept me informed on the progress of my car which I greatly appreciated thank you for everything. My car looks great.
Thank you. My vehicle delivered 4 days ahead of schedule
Keith took great care of me and my wife's van. He kept me updated on how the repairs were progressing and had everything looking as good as new!
Kevin was great constantly keeping me posted on the progress of my vehicle. The exceeded my expectations. When I received my vehicle it looked brand new and they cleaned it inside out.
I'm a return customer and will not hesitate to recommend Caliber to friends.Quality work in s timely mann
(1) took a while to get my car back because somebody broke my rear blinker cover
(2) once my car was returned, there was paint overspray on my window, which Kevin took care of in minutes
(3) everything else was good
Very responsive and good service.
I loved the text updates of every step!
Keith did a great job keeping me informed of the progress of my car during the repair process. Thanks so much.
It took a full week longer than you said.
Great Customer Care Experience
Job well done, car looks great. It took quite a bit longer than anticipated but something's cannot be controlled
Looks perfect, just like the day I bought it!
The repairs were done faster than estimated and the results were exemplary! The wash and vacuum was a pleasant surprise as well. I had just gotten back from a Trans state Road trip and my car was very dirty inside and out. My car looked as good as the day I bought it.
We started getting promises that our vehicle would be ready 2 weeks ago. I understand that issues arise, but your people should definitely be more aware of actual progress and realistic estimated completion times.
I don't like to be called on a Friday only an hour before closing to say your car is ready for pick up!
My car looks great! Can't even tell that it was ever damaged. Thank you!
The work was well done and my car delivered 2 days earlier than expected.
Kevin was very helpful, friendly, professional and informative. He kept me up to date frequently. Erica and the staff were great.
I was thoroughly satisfied with my experience with Caliber Collision. Keith kept me informed on status and could not have been any more professional. Great overall experience!
I would like to send out kudos to Kevin Pryor. He was professional, courteous, knowledgeable and most of went the extra mile for his customer. The work that was done on the vehicle was beyond excellent and the Customer service provided by Kevin and the office staff was really great. I would and will recommend Caliber for auto repair to anyone who will listen. Joe M
Excellent work and the best possible customer service.
Keith was great to work with. He kept me updated during the whole process.
Everyone was very friendly. I loved all the text mssgs I got from Michael to keep me posted on what's happening with my car. So far everything is great. Thank You.
My new ('15) pickup looks new again. Easily went from initial exam to turn in to rental car to pick up. Thanks Caliber.
All of you did a good job.
We really appreciated your prompt and continuous status updates!
Mike did an excellent job.
I was totally updated on status.
Everything was great!
Fantastic experience, by all involved.
I was really impressed with Kevin and the whole team at Caliber. They couldn't have been more helpful. Although I don't want another car accident, if it happens I will be back!!
The tailgate lock requires a separate key. My tailgate lock used my Toyota ignition key.
Staff was friendly and knowledgeable. Kept us informed throughout the process even when delays popped up. Danny was great to work with and you could tell he had a great deal of shop experience. Hope to not return anytime soon because that would mean another accident but will return in the future if it comes up.
We were kept informed consent of progress. Car was finished ahead of schedule. Work done was perfection. A totally remarkable job!
Caliber Collision went above and beyond to make sure my vehicle was repaired not just well but absolutely perfectly. From the moment of drop off to pick up their reps were in contact with us and kept us informed of the progress on my vehicle. I couldn't be happier with the results of the work at Caliber Collision. I highly recommend them for any auto body work needed on your car.
I rescheduled a few times and the staff was very understanding and accommodated me very well! Excellent service from Joe and the front desk.
Joe was great! Always kept me up-to-date on progress of repair and when I had questions he answered them in a timely fashion. If/when I need body work done again, I will use Caliber and I will request to work with Joe again.
The front desk receptionist is not friendly. I would not come back to this location because of how she makes the customer feel like they are an inconvenience. My service technician was fantastic though. If I only had to deal with him, I would recommend this location to others.
Great work and thank you for taking care of us! The truck looks great.
Thanks so much to take care of my car and short. Time to my daily routing Thanks Kavin ????
Scheduling my repair was frustrating. My estimate was done at a different location and the communication between them caused me to have to call repeatedly for three weeks before I was finally given a date for repairs. The repairs were done very well once I was able to get on the schedule.
Joe was responsive and helped out down to the last detail.
I appreciate the level of service and my guy going the extra mile.
Great to get updates and 100% awesome customer service!!!
Keith was great, Caliber let us know what was going on with our repair every step of the way. Fast, and a nice job
Joe was very helpful and kept us informed on the progress of our car.Joe also buffed out several areas on the car as a courtesy.Thanks, car looks great!
The technician who took the car apart did not see the damage underneath and it took 2 more days and our schedule has to be adjusted on the fly. And it costs a lot more and I do not think it should not be that much. I know we are paying deductable only no matter what but ...
Vehicle Make : Mini Cooper
Work was completed before promised time and done correctly as far as I can see. Communications were good.
Couple of things.. May be my expectations of caliber was too high
1. Vechicle was not vacuumed neatly.
2. Battery is almost down. When I got the suv, it asked for security pin and the person gave it to me explained why it happened and offered to help with any issues if j can't set up correctly. But looks like battery was the issue and I'm worried my car won't start tomorrow . It may be just timing of car battery dying
Again it may be because my expectation was too high and the work was done correctly
Kevin and all the staff at Caliber Collision was very professional. I have used your services several times and am very satisfied with the work. If i have any issues after i give my vehicle a thoirough inspecrion, i will certainly let you know. Many thanks!!
Pleasant speedy service. Repair work is great.
Vehicle Make : Volkswagen
Repair completed to my satisfaction and delivered early. Good job.
There was an automated system that gave confusing and conflicting updates
Gray job. Also many thanks to Kevin
Joe is a great addition to ur staff
THANK YOU VERY MUCH FOR THE GREAT SERVICE.
The repairs were perfect. Customer service was very excellent.
Vehicle Make : Mini Cooper
Kevin did an excellent job of communicating and he was very nice to work with.
One thing that bothered me while I was in the lobby waiting to pick up my car (7:30 am). A man walked in for his appointment. He thought it was for 7:30 but was told it was for 2:30. The right thing would have been to squeeze him in, but instead he was told to come back. He left angry and probably didn't come back. I thought I should share this because customer experience and service seem to be very important to your company.
Your associate called me weekly with updates, and my car was ready a week ahead of schedule. Overall, it was a great experience.
Very clean look when I saw the finished product. Thanks!
Working with Joe was great!
Very courteous staff whi kept me fully informed.
All of you have always been courtieous and have done a great job every time I bring car in Thank you
Everything went well regarding the work completed on my 2014 Jeep Grand Cherokee. USAA representative telling me I was exempt and then telling Caliber Collision (CC) I had to pay my deductible is USAA's fault and not CC. USAA told me today that they left a message with CC to refund my $250 back to me, even though they told CC on front of me that I had to pay the $250 deductible. I have been with USAA over 23 years and this is the first time I am thinking about dropping them. Thanks CC please let me know about my refund if this gets straightened out with USAA.
Repair work was flawless. I appreciated the text messages that the shop sent keeping me informed of the progress.
Great job! The job was done well and quickly and Joe my contact was great!
Kevin was awesome to deal with. He kept me updated every step of the way and explained any issue that arose and handled them with urgency. I will definitely send everyone I know to Kevin. Thanks for a great experience at Caliber.
- One Happy Customer
Shady did an excellent job of keeping me
informed about the progress
Faster than I could have imagined!!
Great staff. Efficient, corgial and exactly
what a retail staff is supposed to be.
Super all the way around thank you
Joe was outstanding, not letting me leave until he was completely satisfied with the job as well as me. Ms. Gonzalez in the front made it a pleasant experience.
A big hiccup at the beginning but everything went smoothly afterward.
At first I was very skeptical but you guys kept me up to date with what was going on and under promised and over delivered. Great experience and stellar customer service. Job well done!
Kevin was great! Really appreciated the frequent updates
After two chance to fix everything there is still damage on new tailgate. So far the
Experience has been completely unexceptionable
I was told repairs would take about 5 days. It actually took 9.
Kevin is very knowledgable and efficient. Thanks.
I was expecting a major hassle, the caliber team made a tough situation almost pleasant. The people were professional and the app + email and text alerts were convienient and helpful.
Shay and her coworkers were AWESOME!!!
My truck looks beautiful!!!
I am very pleased with my experience at Caliber. I was a little scared with this whole experience since cars are out of my area. Caliber was the 3rd place I went to that Monday for an estimate. I felt most comfortable with Danny at Caliber. I left Caliber, calling my husband to tell him my choice was Caliber. Caliber did a beautiful job on the car. Thank you very much for the quality of work and service. If necessary, I would definitely consider Caliber for any future business.
The work was superb. There is no sign of any previous damage.
Stellar experience. Every person I interacted with from Kevin to those at the front desk could not have been nicer or more professional. I will definitely recommend Caliber.
Joe was wonderful through the whole process and kept me informed on the progress of the work being done on my vehicle.
Jo was very helpful and kept me informed about everything related to my car.
The repair ended up being over 150% of the original estimate and we never got a call. You guys just went ahead and did the work. I can understand if it is slightly over but the original estimate was around $950 and the final total was over $1500. Please give me a call on this. ****-****-xxxx
THANK YOU MS S POWELL AND ENTIRE STAFF
ONCE AGAIN YOU DID AN OUTSTANDING JOB
They did a good job on the repairs. It took too long to fix it and whent over schedule by two weeks.
Kevin did superb job from beginning walking me through the process to in the end beating the expectation, the car just like brand new my first time bought it, they fixed the scratch, vacuum the interior and washed exterior, in addition, I got my car back for less than 2 days, well done!
Joe was great help. Thx guys
100% happy with the whole process. Kayleigh was very helpful with helping me get my car appraised and answering all my questions. I'm also thankful for Kevin for keeping in contact the with me with the status of my car.
Joe was great to work with and very personable/professional. I would recommend.
Everything was great. My car came out like new and customer service was great. Had no problem what so ever nor questions either. Everything came out great and wouldn't doubt going back for other repairs.
Car was done a few days ahead of time
It was great! Joe Reyna got the repair through quickly as I needed my car back soon. I greatly appreciated that!
Vehicle Make : Mitsubishi
Everybody really cared that I had a good experience. Y'all did a great job.
Fantastic job!!! So excited to have my jeep back!
Door looks great! Didn't fix mirror.
Everyone was very pleasant and went above and beyond to make sure I was pleased with the service process. Danny was great in keeping me updated on the status of finalizing the repairs so I could make sure I was able to return the rental car quickly. Thank you very much for your excellent customer service!
Great job on the collision work. Attention to detail could have been better with grease spots all over the fresh paint in the back. The hood had scratches that weren't there before, it looked like something was resting on the hood on both sides closer to the windshield and fender one side had grease residue which Joe rubbed out. I have tape lines along my door edge with residue and overspray still on it. More attention to detail on the finished product should be observed. The body man did a hell of a job fixing it. The paint and prep needs attention especially with a newer car.
I very inch appreciated the warm personal service given to me from the start. I found a sense of reassurance throughout the process with the updates from Shay and the texts. The work was expertly done and I would highly recommend Caliber Collision to any of my friends. Thank you.
Dealing with the whole staff at Caliber Collision has been a rewarding experience.
Kevin was great! He kept me updated on how long my vehicle was going to be in the shop and was there for any questions I had. Overall service was excellent and I'm completely satisfied with the work.
Great communication and beautiful repair job
Everyone was professional,polite,and took care of business. The work was done in record time and the final product outstanding. Zero complaints. I will be recommending Caliber to anyone needing vehicle work done. From driving up to driving out...100% satisfied. Be safe...
I am satisfied to date but the repair is still underway for three more weeks so it is premature to comment on the overall repair experience.
Excellent and personable service!
Loved the daily updates via text.
Great communication, nice work and quick turnaround. Thank you.
Got my car back the same day. Good job!
This place kept me informed close to every day..the truck look"s wonderful and I would send everyone I know to them..I have had other work done here and have nohing but great results.
Shay was cheerful and pleasant to work with. She set and communicated expectations well and met them.
There were several issues that i had with the repair and the customer service i received. No wifi for customers, repair took longer than expected and no call to advise, dent was "found" that was conveniently explained when i brought it to the reps attention, several marks around repair site that i belive should hsve been buffed out or corrected, there was also an issue with how the door, moulding, and bumper lined up and when i brought to the reps attention she appeared indifferent to the request when to the naked untrained eye there was something clearly wrong.
Shae is awesome! She is a gem who really understands and delivers amazing customer service.
Kevin did an great job! Kevin was super personable and honest from the start. You can tell he really cares about the quality of his work. Thanks for everything Kevin!
Vehicle Make : Mini Cooper
Your people are helpful and nice. The service was quick and professional. Thank you
Great job all around- thank you !
No complaints! Great job on the interior detail
The employees lost my keys and made me sit there for an hour while they looked for them. They informed me they put my keys in another car and that customer was gone. They told me they would replace the key and thought that would be acceptable. Don't worry about the random person who now has access to my vehicle. You're a business that's deals with cars and you're so unorganized that you don't know what you did with a customers keys? Embarrassing, would never come here again for any reason.
I appreciate Kevin's promptness in keeping me updated on the status of my car. I also appreciate Caliber working well with my insurance. Overall a nice experience and a quick repair. Thank you!
Every one was great and professional.
I was very pleased with everyone. Very professional. Excellent workmanship on my car
Shea was so on top of things at Caliber Collision and kept me totally informed along the way! Great communication!
Danny does a great job. He keeps you informed along the way. And makes sure everything is done right.
Very pleased with the work that was done. Danny works hard to explain the work being done and provides regular updates.
I adored the cute progress texts.
Thank you for taking such good care of us!
Despite delays in getting parts, the folks at Caliber 620, particularly Danny, managed to hustle and get my car finished a day early. They asked me every step of the way if I had questions, and Danny even showed me how to apply the touch-up paint I got.
Joe Reyna was great and kept me informed every step of the way.
While I do think the repair on my car was outstanding I would have preferred having an estimated day my car would be completed. When I dropped off my car I only got a general 8-10 business day estimate. It wasn't until 3 weeks later that I got a final ETA for my car. It would have been nice to have an ETA up front especially since it went past the original 8-10 day estimate.
Rear lights were not connected!
Otherwise everything seems fine
I work for State Farm Agent Ted Heaton here in Austin and the work that was done on our 2006 Ford F250 was great. I will highly recommend Caliber Collision to all of my client.
Great service! Great people!
My car was retuned to me unfinished over a week ago. This wa ms brought to the attention of Dave Swartz. Nothing has been done to rectify the situation. I am driving my with pieces hanging from the undercarriage. There is also other visible damage to the undercarriage that was not taken care of.
My car was also returned with a scratched area that they used touch up paint on instead of painting it correctly.
These are just a few of the issues. I couldn't be less satisfied .
The Staff is great! They are all very nice, prompt and do an awesome job! Thank you guys so much! I really appreciste your professionalism and personal care.
Everyone I met at Caliber was first class. I was very happy with your text updates. Thank you for being a positive force in what was a negative situation.
Sean did excellent work on repairs and communicated with me to keep me updated to progress. Excellent experience. I will certainly highly recommend Caliber to friends and family.
They did an outstanding job! I would always bring my car to caliber for any bodywork. Thanks for great work and service!
Joe was amazing! Met all of my expectations.
My car came out looking much better than I expected. I and my two neighbors and daughter, who had work done with you, are very pleased and will always use you. But I'm hoping not.
Service provided was friendly, efficient, and helpful. The vehicle looked like new when picked up.
Kevin was great. Answered all my questions.
Overall this shop over delivers on their commitments.
Very efficient and great communication!
It's already being handled with my insurance. There's 6 spots of damage on the drivers side that was not there prior to my accident. You were not able to verify from your photos for whatever reason, so my insurance was immediately contacted.
The customer service was great! Kevin was very friendly and my car looks awesome!
Quicker than expected. Excellent work!
Appreciate you completing the repair ahead of schedule.
The company has great customer service. Having Enterprise next door is big help.
Great job fixing the car. Appreciate the special attention to ensure the sensors worked well and the fittings were perfect.
The constant updates and friendly communication we appreciated. Joe at the 620 location kept me informed. Speedy service. Car looks like new!
Great service! Great owner
They said it would take three days to repair our car, we dropped it off on Tuesday
@12:30 Wednesday @3:00 I was picking up our car!! Keep doing what you're doing every person I dealt with was nice, happy and very professional!! Thanks again
Larry and Jill
Excellent service and went over and above! He brought my car to work and helped me get key out of rental. I will always recommend people to caliber thank you!!!
Everyone was extremely nice and informative throughout my entire experience. They updated me almost daily and kept me in the loop about my car's progress. Was a very smooth, and pleasant experience.
Timely, professional, rent car next door
It was an easy and fast experience. They were very professional and kept me up to date with every step of the process. The repairs were spotless, like it the damage was never even there. 10 out of 10 guys. Well done!
Great people and customer service
Everyone was very professional and very helpful my
carlooks beautiful...I will definitely recommend other people to your company. Thanks again
Great service, fantastic people! Quick & Easy... Thanks!
Outwardly oUtrageously ouTstanding now that my jeep is finally OUT
I was especially impressed with the frequent updates by Shay. Our car was returned to us sooner than we had expected.
My experience was second to none. Shay was absolutely amazing and the repairs were done ahead of schedule. Hopefully I won't need any repairs anytime soon but if I do I will be calling Shay!
So fast and did a great job!
Very fine piece of work! That's why I come back!