Hood is miss aligned, steering wheel wasn't centered during alignment, rear bumper not fully secured, interior trim panel loose, something with the turbo or, more likely, waste gate incorrectly reinstalled, smells of leaking antifreeze.
I think overall things went pretty smoothly. However, I feel like my car now smells like cigarette smoke and I do not smoke. So either someone who worked on my car smoke and then was in my car or people smoked around my car during the process. I am really bummed out by this as I am really sensitive to smells. My husband asked me what that smell was the minute he got into the car. How can this be fixed?
Kelsey was amazing! You couldn’t have picked a better person to the point of contact for your customers. I appreciate all the amazing work you guys did to make my car look new again. Thank you!
The staff and repairmen were accommodating, professional and went above and beyond to guarantee our satisfaction. I will never go anywhere else after this experience. Perfect repair and service and communication. Thank you!!
Great experience. Will recommend.
I am very happy with the top quality repair job you did on my car, thank you!
The team at carstar was professional and kept an exceptional attitude throughout the entire process.
Tim and his crew do an excellent job each time they work on my vehicle. They are communicative, efficient and friendly. I appreciate their flexibility and quick and quality work.
8 days ahead of schedule and perfect repair. Could not be happier with the entire process! Highly recommend!!
It was certainly worth the wait!!
Everything was great! Tim and Kelsey went above and beyond to take care of me! Exceeded my expectations.
I was very impressed with the customer service that we received in repairing our Chevrolet suburban. I was especially impressed with the communication advising us of our appointments and completion of work
Thanks for accommodating my request
My Mazda repair looks great. Kelsey and Tim were always helpful. The service I received was impeccable and flawless. Thank you!
Everything looks great on our repair. The office staff were helpful and most importantly they communicated well and often. Great job guys!
Front desk service was great
and willing to work with the customer.
When I’ve had my car repaired at another body shop, my car was returned detailed inside & out. From CARSTAR, the exterior had only been cleaned. When I picked up car, there was residue on one of the rear doors & unresolved damage on the rear. I can see faint letters on the hood of my car—maybe PDR. On the driver’s side, inside therear door, the plastic molding next to the rear seat isn’t flush. It wasn’t that way when I delivered the car. I hope these issues will be resolved during my 11/15 appointment at CARSTAR.