I have been extremely impressed by your entire company. Your customer service is outstanding. The work done is amazing. And then the timeliness of everything has me speechless. I will definitely refer your business to everyone I encounter.
We were happy with what was done on the Buick.
I appreciated the frequent updates through text messages; it was nice knowing what was going on. Also, the follow up phone call was very thoughtful. I will definitely use this company again for future repairs
Best personnel ever. Very professional and a pleasure to deal with.
I like that they deal directly with the insurance company and made rental car arrangements for me. I also like getting text updates. The work was done perfectly. They do a great job and it was a very good experience!
Service experience was great. I like the fact that you give text messages so we as the customer knows exactly where the vehicle repair is at each stage. Thank You again for prompt service.
second experience with service king, and we'll never go anywhere else!
Very nice people to do business with. Very pleased with the service.
It was done quickly and it looks great. Staff was very nice and we would definitely recommend SK
Your work has always been excellent
Very friendly, the entire staff. We had a great experience.
Great job from start to finish . I appreciate your timely communication and keeping us informed. Thank you very much
I couldn't be happier with the quality of work, attention to detail and most importantly outstanding customer service provided by Dave, Kim and the rest of the Service King team. The day of pickup I was traveling from a far distance and was unable to make it to the facility in time before closing, however Dave went out of his way to still meet me at the shop after hours and even offered to drop the car off! I was blown away and very appreciative of his flexibility. Thank you!!
Great customer service. Went beyond expectations for repairs. Would recommend this store to anyone needing work done.
Very trustworthy and communicative with update texts!
Great communication throughout the process
Especially since I Texas during the repair.
Great, great people. Service cannot get any better
Excellent service. Very professional
All staff very professional, very good communication
This is the 2nd vehicle I've taken to Service King and was not disappointed. Remembering my first experience made the choice simple, very friendly staff, excellent service and valued communication.
Fantastic SERVICE and GREAT PEOPLE
Dave at your New Lenox Location was fabulous he keep me updated and very professional
From start to finish on my vehicle the whole crew was friendly informative with the progress and just all around a great experience. I would recommend Service King to anyone.
Great job and all so keeping us updated was very nice call me when that clip come in thanks again char walder
Dave was fabulous kept me in tune with what was going on daily and was very informational I'm grateful for the fast service
Don't bother. Service king knew my expectations a month in advance. Not to mention the bill was 500 over estimate. I'm a 3-4 time repeat customer. Well I was a repeat customer. Should I need repair work again it's time to give someone new a try. I will say the work was done well, thanks for that.
I had never been in an accident and was 100% satisfied from start to finish. I appreciated all the updates and Jim was thorough, detailed and professional throughout the entire process. I will recommend Service King to friends and family. Thank you!
They went above and beyond to take care of my car...And in a much shorter period of time than I expected.
Car looks beautiful. I appreciate all the updates as you did the repairs. Thank you
They were very thorough and professional about the way they handled our case. I would recommend them to anyone. Thanks
There was in issue w bill. I had same issue last time I used you guys never found out if it was Allstate or your company. Luckily issue was resolved much quicker this time. Last time I had to leave vehicle for 4 days before resolved. I'll find out Monday who was at fault. But bigger issue is because of that I was not able to inspect car w manager. I found uneven gaps in door and since it was already closing time and had to get my father home and was already upset over confusion decided to wait until Monday. Door also does not close properly and more paint is scraped along door than I remember there being I'll get w Allstate to check there photos door gap needs to be adjusted and also whatever adjustments need to be done so door closes correctly without having to slam door shut.
Professional job start to finish
Excellent staff and my car looks great!
Just wanted to thank the whole staff for the excellent job they did and especially Dave. Dave went above and beyond to help us out and I can't say thank you enough.
Great job, and really appreciated the regular updated on progress and friendly help. Thank you!
It was nice to get updates on mon, wed, and fri.
Courteous, kept me informed, quality job
Thank you for keeping me updated every couple of days on my vehicle and for all of your help in the whole process of the repairs. A special thanks to Dave for all of his help.
Everyone was super nice and professional.
The whole experience was quick and easy. I was informed of the progress of the repair. The employees were friendly and professional.
This was the first time I had ever been in any sort of accident, and the staff at Service King were excellent the whole way through. I never felt judged or talked down to, they kept me informed every step of the way, helped to arrange my rental car, and the repair was amazing. I cried tears of joy to see my car back to better than when I bought it. They were transparent in the repair and delivered a quality job on time. I can't be happier with my car now. Thank you
Everything was completed in a timely manner and you and your staff were very helpful. Thank you!
Thank you for putting up with us.
The body work was excellent. It was as if the damage never even happened. Also, my car was ready quicker than anticipated. The staff members were very friendly and they were quick to address and fix all my concerns. Thank you!
It was quick and pleasant and the work was finished early. What more can u ask for,.
Very professional and courteous
Jim & Vito kept me in the loop of the status of my car. Very happy with the Team and service I received.
Jim Reed at New Lenox runs a fantastic operation. By far the best shop manager I've done business with. Chrissie in Mokena is a pleasure to work with and should be running her own shop. Please reach out to me directly if you'd like to discuss any further.
The repair looked great, but there was white dust inside the car from sanding I believe. Could have been cleaned up better. Pleased with the repair overall.
Great Service! Vito was awesome, would for sure come back.
I wish they could've fix the rust spot and painted under the doors for reasonable price
Great service and and friendly staff
Service was excellent. Everyone was pleasant and helpful addressing any questions or concerns I had. Could not have had a better experience
Vito was very thorough!! Staff was very nice and they go out of their way to make sure you're well take care of????
Service King did an excellent job on both my cars I had repaired there. I would recommend that you take your car there for a professional and efficient experience.
Vehicle Make : Volkswagen
Great work by very insightful and courtesy people
The team needs to better communicate with each other and with the customer regarding cost of repair as they progress and tell customer changes in cost. They also seemed somewhat disorganized. I had to call for info about car completion status. I did not receive any text updates about my cars status, only texts that I could call them if I had any questions.
My car looks perfect! I got it back 5 days before the promise date. I know they worked extra hard to get me my car sooner and I appreciate the dedication. All of the Service King representatives I dealt with were friendly and helpful. The work is guaranteed as long as I own the vehicle. Great company! Thanks!!
This is the second time our car was hit while parked and both times you guys fixed it. My wife deals with you and she is very happy with your service, work quality and turn around time. Don't like coming to see you but glad you're there.
Jim and his team always provide great customer service. The repairs are always of high quality.
Everything went well, on time and it looks great.
I appreciate the professional and expert service provided by Jim and his team...they are always a pleasure to work with and provide high quality workmanship!
Jim, Ashley and Vito are a great team. My car was completed on time, they kept me informed and my car looks great!
Will never go anyplace else. Very polite and professional. The went above and beyond!!! Thank you
Work was done as promised, vehicle was finished early. Like the fact that I could pick up and drop off loaner car at Service King. Estimate was completely explained, finished work was gone over with me before vehicle was taken home. Would recommend Service King. Great job !
2nd time my vehicle was hit 2nd time I've brought it here.. First time there were a few bubbles in paint job they repaired flawlessly.. Now a few years later under a new name same people my car looks awesome they took great care to make sure she was cleaned and vacuumed.. The Lincoln is like a second child and they treated her as such.. Thanks
Service very good, except that my stereo system read "phone" and I can't get radio stations or CD player. Have talked to shop and Will return soon for them to look at it, hopefully fix it.Communication. updates excellent.
Friendly staff. Service was completed before scheduled date. Nice work.
Vehicle Make : Mitsubishi
You guys were amazing!! Thank you for taking such great care of me (and my car)! Vito and Kristi were very knowledgeable and made me feel at ease with the repairs that needed to be made. I was certainly in great hands.
Friendly and love how the car comes back sparkling!
Thank you for getting it to is a week sooner.. Rides great!
Everything was great!! Would go back
Very happy with the work and customer service.
Always professionally done by caring, friendly staff.
The job was done before scheduled date and live the text updates!
Everyone at the New Lenox location was great! Chrissy was the person I dealt with directly and she was so friendly and helpful. I really appreciated the way everything was handled. I also liked the text updates. I knew exactly what was going on with my car.
Everything that was agreed upon was completed as discussed. I like it when people do what they say they are going to do.
I am happy with the major repair (dent removal) you managed to flawlessly complete! It was worth the extra time it took to do. I am a satisfied customer and would definitely refer you to friends in need of a repair service. Your level of professionalism and continued pleasantness throughout our contact scored big points with me. Thank you again for my "new" car!
Did a great job in a timely and orderly fashion. Very happy with the outcome
Very professional and friendly staff. Text alerts were appreciated.
Excellent communication and high quality service.
Wonderful service! I will recommend them to everyone! Great job on the truck and keeping us updated! Thank you!
Now sticky stuff from bumper sticker is gone. Nice and clean car to drive home.
The Pilot looks great. Everything seems to be working. You guy's and gals did a good job.
The looked as if nothing has happened after the car was fixed. It's beautiful! The people that I encountered at Service King were so polite and professional. I definetly would recommend Service King to anyone who needs body work done on their car. Beautiful facility as well, you don't feel like your in a grimmy garage. Thanks Service King!
You've always have done an expert job on all my body work problems another job well done
The job appears to have been done well and sooner than I expected. Friendly service from start to finish. I appreciated the text communications in between.
Great communication and no complaints with the service at all.
I wanted to also add that you most assuredly are the service kings!!
I really appreciated the daily updates on progress
Service was efficient, polite and timely.
Excellent job, service and employees. Very nice that they kept you informed daily how things were going!!
They were very flexible with scheduling the work...willing to work with me and the maintenance company that paid for the repairs. They also had the car back to me a day earlier than they thought it would be done.
Great service and friendly people. I've been using this location for years.
Very stress free process!
You guys went the extra mile to get everything covered by insurance. I truly appreciate it. thanks, John & Liz
service king was great to work with! Very easy and constant updates. Highly recommended. :)
Truck is very dirty I'm very disappointed in the condition of the truck paint job was poorly done tiger stripes on rear quarter panel I think rear quarter panel should be resprayed that happy with the condition of the truck intr smells like paint thinner not happy at all brought the truck in on Monday told it would be done on Friday 14 days later it was done poor condition
It was great to be notified along the way!
Very nice and helpful staff
We did have as light delay due to incorrect paint matching
We reported it and with another day all was good
Great job great work with
Looks great. Like new. Everyone we encounterd was very professional
Work performed appears to be very good. However, when I brought my car in I was told they were not busy and it would take 10 days to complete the repairs. The next day I brought my car in and they told me it would be 14 days. Hmmm. Then I received regular texts saying everything was going great with the repairs and then 2 days prior to the 14 day completion date I received a text saying the repairs took longer then expected and they added 5 more days to my repair. This happened the last time I brought my car in and I have them the benefit of the doubt. Fool me once shame on you, fool me twice shame on me. There will not be a third time!
Great service and follow up! Friendly staff and clean inviting office/waiting area. I would go back again but hopefully I won't have to. I will refer my family and friends should they ever need body repair services.
Wouldn't go or advise anyone to go anywhere else. Job perfectly done, and top notch customer service. Thank you!
Krissy's service to us was kind,knowledgable and courteous. Jim too was very helpful. Our vehicle was done before a week and looks great!! This is our second experience with them and the company - wonderfull.
Everyone was very friendly and helpful!
Process was smooth and stress free. Everything was explained in detail. Rental car arrangements were taken care of which was greatly appreciated. Fast turnaround time and great job on the repair. Couldn't be happier. If future repairs ever needed will definitely be back. Thanks!
Repete customer have always had great work done by this shop. Thx again.
Kept me up to date with the repair and kept their promise on the completion date thanks for everything
All were very accommodating-
Car looks great-
Job was completed when promised-
Very courteous, very quick, solid service!
They are very professional and I enjoyed my experience.
I was very pleased with the repairs to the rav and also with the e-mail up dates would recommend your shop
Everything worked out well, it was a pleasure dealing with the service team at Service King. I especially liked the text messages letting me know how things were going, also your employee Chissy kept me up to date and was very helpful! I will recommend anyone I know that needs service to visit Service King.
Utilizing text messaging to provide daily updates is awesome. Really effective.
Very nice people. I didn't have to do a thing with rental car. Great place
I dealt with the office manager/estimator Jim who was very personable and seemingly trustworthy. Jim gave what I believed to be a fair estimate. Jim promised and delivered a three day turn around on the repairs. The office secretary, Christine (I Believe) always had a smile on her face and seemed very helpful. I received daily status reports on the progress of repairs and was very impressed by that. I would recommend any of my friend or family to get an estimate there. I would use you guys if I ever needed repairs in the future.
Very nice, professional, and promot. Car looked like new when I picked it up one day earlier than promised. Great team.
My car looks great and I would definitely recommend you to my friends and family. Thank you
Great customer service, great work and on time
They did great work and I will refer all to Service King
Car looks fabulous! Certainly better than after I hit the deer! I got regular updates on the status of the repair, and it took a lot less time than I was afraid of.