My gas cap was received broken. I have a lot of play in my steering wheel as if the tie rods or **** joints are shot. I know that my gas cap was not broken prior to my collision and my front end was not messed up prior to my collision. Also, my rep was very "Kurt" during communication. This is my second time using The Body Shop and both times have fixed my vehicle in a timely manner. But after this experience, I will probably not use The Body Shop again.
Car was not ready
Scratches on hood and rear
Leaves and trash on motor area
This is my second time in and both repairs were done well. I recommend your shop to my friends and neighbors.
Great job, great service and very timely!
I was very pleased with the help that you guys gave me. Updates and quickness was impressive. I thought it was honestly going to take weeks. I would definitely recommend it to my friends and family.
I've never experienced such professionalism from any body like yours
The daily updates blew me away. The completion time was spot on.
Your overall operation is superior to the body shops I've dealt with in the past.
You were recommended by Integrity Automotive when my first Kia was hit. I was so impressed with the step by step communication, the ease of the process, friendly and professional staff that I will not go anywhere else. It doesn't hurt that you provide a lifetime warrantee either!Gary was fantastic to work witb!!
Always a great experience, when taking my business to the body shop of Mckinney.
The car was ready when they said it would be. It was easy
To check in at the beginning and easy to check out. Gary was very nice. I thought having Enterprise right there to get a rental
Was very nice. They were nice and easy to work with also.
Car looks great!! Gary and office staff very friendly and attentive to my requests.
Everyone here is amazing. The staff was very informative and keep me updated through the entire process. Mike and Gary were great
An adjuster names Gary was unapolagetically unhelpful and made condescending remarks his utmost priority every time I had contact with him. Now that I know the company policy on, trying your hardest to do the least amount possible, this will without a doubt be the last time I ever speak with Gary or step foot into that repair shop again. Everyone else I dealt with was incredible,
Excellent customer service ,pleasant and customer oriented approach.very good.
Very professional help. Our Mercedes looks brand new!
We are very pleased.
Great communication. Repair took longer than I had expected but I had a rental so I was not without transportation.
The only thing was I had to call about my car to see if it was ready on Saturday. I was getting my daily text messages with updates and the last one said my completion date was Friday 3/3 by 6:00p unless they run into any delays but would be notified. I figured I would get a call on Saturday morning to pick up my car but no call or text. On Saturday I called the front desk around 10:30a and asked about my car. The front desk lady put me on hold because she was not seeing any Saturday notes and was trying to see what was going on. She then said she will call me back because she had to go to the shop to see about my car. Before she called me back I received a text message saying my car was ready and then received a phone call from the front desk saying my car was ready and asked if I could make it in before 12:00p to get it. Good thing I lived in Plano so it didn't take me long to get there if not I would have had to wait till Monday. Other than it I was completely satisfied. This is my second time there with my car fast service and friendly people. Thank You!
I think the customer would appreciate a more definite communication of completion of job- we had a confusion due to the way imformation was communicated.
But, overall , so far, we are satisfied with the service.
Everyone working there was super nice and available. Gary was more than awesome. Totally satisfied, the repair was done very quickly.
The work was great everyone was great
My Honda Odyssey repair looks perfect. I really appreciate my clean van also!
EXCELLENT CUSTOMER SERVICE AND CRAFTSMANSHIP!
Outstanding service as usual. Wouldn't trust another body shop with my vehicle.
Friendly, easy to do business with, kept me informed through the process and sent photos when a unknown issue was discovered during the repair process. The support team was client focused, friendly and attentive to the needs of each client with a smile!
Excellent people to deal with from start to finish. Gary is awesome!
Great service and repair is exceptional. Thanks verymuch. m
Great service. Very friendly!
My car looks brand new! Thanks for doing
such a great job. It was also done in the time
frame they said it would be done.
Gary provided great service and I am more than happy with the results of the repair. I will definitely recommend the Body Shop to other!
I was consistently updated as to the status of my vehicle. The staff was great to work with, and the work was done promptly and well.
Everyone was friendly and very helpful. My repair took longer than expected but that was the insurance fault not the body shops fault. Thank you for all that you did to get my car back into my hands.
Everyone was very helpful. Customer service????????
Unfortunately over the years I have had numerous occasions to use your services. Consistently from the moment you walk in your front door everyone you meet genuinely cares about your experience. From the greeting to the updates to the finished product your custom service is first rate and it matches the quality of work. Once again, Thanks!
Mandy was wonderful giving updates all along the way!
Appreciate the speediness of the repair
Steve Newman was very professional and courteous. I have all good feelings about my experience.
Thank you. Mandy is a pro and Gary was helpful
Easy to work with. Your people guided me through my first body shop experience and made feel confident that I had chosen a good shop and that my car would be fixed correctly.
I took my jeep for a simple bumper replacement and now my blind spot sensor is not working it said its unavailable when it was completely fine before I took it to your shop not happy at all with the repair
I honestly don't have any complaints great job on the car thanks a lot!
Mandy was very patient, honest, and straightforward. Satisfied with the work!
This is not my first visit to TBS. Each time they exceed my expectations with the great job they do on my cars.
Our truck was repaired ahead of schedule and returned looking like new! TBS paid attention to extra details and fixed them for us. We were missing a Ford emblem from the tailgate and it was replaced. Little things like that mean a lot towards building the customer relationship.
The Body Shop is professional and efficient. I'd strongly recommend this business. They are top notch.
I enjoyed the constant updates and follow ups. Your customer service is great. I would recommend you to family and friends.
Outstanding service and quality workmanship satisfaction delivered
Very very good. Thanks.GOD BLESS YOU.
Always quality work! I appreciate the updates along the way.
My car looks great and was done when they said it would be. Mandy Rowell was the employee that helped me and she was wonderful.
Thank you for going above and beyond and vacuuming our car out even though you didn't have to.
From start to finish it was the most pleasant experience I've ever had. Wonderful customer service. Love to Mandy. Gary was fantastic too. I will refer the body shop to all my friends and family. Everybody at The Body Shop have a Merry Christmas.
Very impressed with your great service
Lived the frequent text updates
Well, I have received 3 text from The Body Shop today
The first one said, Confirming we are on track for a 12/12/2016 completion.
Second, confirming that we picked up her car today.
Third, asking me to do a survey.
So, I hope that my daughter's car is STILL there?
Service was awesome and I loved the text updates.
Everything was great from drop off to pick up!
Although frustrating to have to wait for three radiators to be
To be installed before one sealed and having a long wait to get my car back
It's worth the wait. Your team of dedicated workers h
take pride in a job well done and every detail tended to.
We knew it would be a long process due to your backup.
The wait was worth it, frustrations and all- the end result appears to be great.
Joel was always courteous and helpful. The repairs were quality and my truck was returned cleaned.
Your team kept on track to complete repairs by projected date; they even finished a day early! I asked about a little bit of touch-up paint and Steve touched up the two spots for me as well as one spot I hadn't noticed. Everyone was very friendly and the ladies at the front desk were extremely helpful. This was an exceptional experience despite the reason I was there, my accident. Thank you for a great customer experience!
You have definitely implemented a system and process that provides a quality experience for the customer. Great work and execution!
Mandy was just extra wonderful keeping me informed about the progress of the repair.
I would not hesitate to recommend you to anyone.
I was very happy with the work and the attention from all the employees
The best customer service I have experienced in a long time! I will highly recommend The Body Shop to anyone needing Body work done! Thank you all for doing such a great job on my car! And for being so nice and kind to this old Lady!!!! You all are great !!
Everyone was very friendly and seemed eager to serve.
Thx great job Gary and Mandy
Mandi was AWESOME! You all exceeded my expectations and the timing you indicated! And I was so happy that you gave me a clean car on the inside too! Will definitely be back if the need arises and will spread the word as well! Thank You!
As always, everyone was extremely helpful and the work was impeccable.
I have an amazing experience both times I have been in and I always highly recommend the shop. Steve is truly great to work with and the front desk was very polite and on point with getting things done quickly. All around great.
I was impressed that when you said it was gonna be done then it was done on time. Appreciated all the updates too. Thanks
Excellent job from start to finish
Just ask customer about inside of car cleaners for any allergies or sensitivity to them. Thanks. Great job.
Best place anywhere! Thanks!!
Excellent service! I will recommend to all!
Great service, no hassles, and the car looks like new.
Appreciate the rides to and from the shop.
thank you for your great work, fast service, great customer service, and great communication on the progress of my vehicle. There are no word to express what an excellent job The Body Shop did on my vehicle. Thank you so much!
Excellent service and professionalism all around
Steve, Desiree, and Maria did an excellent job. They were always available to answer my questions, by phone or in person. The communication was excellent about the progress of the work. They accommodated my personal schedule in regard to the drop-off and pick-up of my car. I did not realize until after I left the shop that the interior of my car had been detailed. It looks great. The quality of the total work that was done made my 2010 car look brand new. I appreciated Steve giving me a bottle of the paint used, along with an explanation of how to apply it to other spots later if they occur. If I need body work on my car in the future, I will definitely come to The Body Shop. Thank you!
Communication has to be better. Customers need to be able to plan. Also, scheduling this out 6 weeks in advance I would have expected the shop to start right away, but that didn't appear to be the case.
Excellent service and finished ahead of schedule!
No complaints. Gary is great.
Everyone at TBS was great.thanks for the excellent repair.
Great Front Desk folks handling your customers.
Great work. Friendly employees. Great customer service.
My Baby Max is happy because he no longer has a cleft upper lip.
Excellent and timely service. Very customer oriented and fair pricing. Thank you. This is my second experience with your shop and both were excellent.
Great Staff. Professional courteous kept me informed did an awesome job my Malibu looks brand new. I will recommend The Body Shop to others ! Great job working with GEICO. First class service !! Thank you
I've taken my car here twice now after major collisions, and they always do such an excellent job. The staff is always super friendly and helpful.
I appreciate all the help I had with my car and all the messages regarding the time of completion and what was being done. Thanks also to Gary for all his help and putting up with me popping in with all my questions. Everyone did a great job and it was all greatly appreciated.
Everyone that I dealt with from start to finish were very friendly and helpful. Thank you TBS, I will definitely refer my friends to your body shop.
My car looks great, like new again! I especially liked the daily text messages updating me on the status. Great job on my car and good customer service too !
Steve was awesome on fixing my tailgate & his crew Thanks
Outstanding Service! Outstanding customer service! Always kept me updated on the progress. Car was delivered when promised.
The team is great and I appreciate all of their help. Thank you
We were updated frequently.everone we talked to were extremely friendly.
Very professional and courtesy from all. So far the results seem to be good. Thanks
Car fitting and color do not line up, rattling when driving at highway speeds.
Great customer service. Great communication. Friendly personal. Excellent job.
Steve was great as usual..
Everyone was helpful, pleasant, honest and the workmanship was excellent. Thanks for you efforts.
Completely professional, courteous & efficient. They did additional repairs that I requested in the same amount of time, at a reasonable expense. I love The Body Shop!
TBS people were very pleasant and courteous to do business with. A good experience.
I was not given updates as had been promised. I had to call the shop!
The message indicates that I have already picked up my car. This is not correct.
My experience at The Body Shop was wonderdul. tmade a Geico Express appointment to have my car repaired. When I came in, I was in and out with a rental within 15 min. Ashley with Enterprise and Zach with Geico were knowledgable, helpful and kind. Text messages kept me informed during the repair process, and I picked up my car, which looks good as new, as easily as I dropped it off. I will return the TBS and reccomend it to family, friends, and coworkers.
Great!! I have used TBS 3 times over the years. Satisfaction every time. I would recommend.
I'm going to recommend the shop to everyone very customer friendly
All was very nice and accommodating wanting to please
Gary and the entire crew at The Body Shop are friendly, fast, efficient and turn out a top notch product! Few shops can brag of this level of quality and service
Gary was very professional and courteous. Repair was done quickly.
Great customer service and excellent work. Very accommodating my husband and I have been very happy with the service. It's outstanding service to be exact. That's why we keep coming back and we have spread the word! Thank you everyone at the body shop!
Great work! The whole experience was really great! Gary communicated with me the entire time. He was great the whole way through. He was knowledgeable, friendly and kept me in the loop the whole time. I will definitely continue to refer The Body Shop.
Never seen work from a PDR guy who was as OCD as me. Work was done right the first time and in 5 days less then quoted. I have used you for every need I've had and nothing will change. Thank you!
Everyone I dealt with was awesome, the girls at the front desk, the rental car guy and Gary who kept me informed the status of my repairs. Oh and the repairs to my truck looked perfect. I'll be sure to give you guys a great review on the internet.
My car looks like it come from a showroom floor.
I appreciate the time that was given to answer my questions throughout the process. In the end my vehicle looks as good as new.
Exceptional Work!! She looks Brand New. Best gift I have ever had! Thank you for your hard work and care!
Warmest regards, C.Douglas
This is the 5th time I have used TBS since I have been a client of State Farm insurance.
I have been totally satisfied with the way your company & State Farm co-operate with each other. It's a great relationship.
Great people and quality service!
I really appreciated the texted I received in regards to the status of the repairs
I was relieved I didn't have the stress of having to call on the status of repair
Thank you Gary for everythong
Repairs were well done. Excellent paint match.
I really liked the auto updates and the personal phone calls concerning the progress of my vehicle. I feel like you really did care about our satisfaction.
The car looks great!! I appreciate the good work. Still waiting for the chrome moldings to come in but I understand you have no control over that.
Second time there. Still happy as can be!!!
Excellent job on the car and also in providing regular updates on the status of the work.
Even cleaned my car! Real professionals
The notification via text and email were great. If there is a possibility to provide more information, such as delayed reasons, it would be great.
Joel was great! I appreciated all of the updates, attention to detail and quality!
Everyone was extremely polite and helpful. I was a little upset because it took almost a week longer than it was supposed to but with all the issues with people having hail damage I felt blessed to get it fixed and it looks great.
The car looks great. The damage was repaired perfectly. I honestly think the car is running better and it's a new car with only 1200 miles on it. Terrific team work. Thank you.
The three times we've had autos repaired... EXCELLENT !!!!!
Wonderful job as always! Would have liked to have viewed my van during the repair process but it never showed up.
Everything was performed up to expectation
The car looks great. We are very pleased.
Price was great. Gary was exceptional iwith explanations . All personnel could give classes in customer service to other businesses. They were fantastic!
Gary was outstanding. He has my business from now on.
Awesome shop!! Joel was great! Kept me posted on everything from start to finish... I value great customer service in any business and The Body Shop ranks pretty high in my book! Oh, and can't forget about the girls in front...absolutely beautiful!!! Recommend? Why yes...of course!!!
Outstanding job!! The entire team, from the beginning till I picked up my car, everyone went above and beyond. I wouldn't take my car anywhere else, Thank You Body Shop!! Marilyn
Thanks for an excellent job, it is clear you take pride in your work.
Vehicle Make : Volkswagen
Excellent service and results! Thank you.
Had the best experience! Thanks so much!!
The work exceeded my expectations. Joel was a pleasure to deal with and made the experience much less trying than I was expecting. Thank you for a job well done.
You did an excellent job keeping us posted on the process of our auto repair.
We are very satisfied with the finished product, not to mention I loved getting into a freshly clean detailed car!! You guys are awesome!
Fast, friendly, and professional!
I love the convenience of how the whole process works. Drop your car off, get your rental car and you're on your way!
Great service no complaints here from the moment I walked I was treated with excellent customer service
Y'all did an excellent job on the repairs to my car. It looks better than it has in a long time! Thanks!
My experience with the body shop is always great, Gary White helped me this time, and he is pretty awesome! My car was done a day early, he's a very nice guy, and very personable. I really enjoyed my time with Gary through the process.
I liked being able to view my car in each stage of the process. I was very happy with the final outcome of the work that was done on my car. It was a job well done. Thanks to all that had a hand in doing the work on my car.
Thanks body shop and Geico for your swift and courteous service.
Very happy with the result. Thank you TBS and Joel.
My car looks great. They even took care of minor issues that were not part of the estimate. I liked the fact that I was contacted regularly with updates on the progress. Joel called me several times and I also got text messages with updates. The car looks brand new. Service. I will recommend to anyone that needs collision repair
As usual, you folks did a very good job especially considering the difficulty in getting the pearl paint right. Under very specific light conditions, I can see the difference, but only then (I tried a lot) and as it ages, even that should go away. There is also a very minor spacing difference in the rear hatch line up that only I seem able to notice, but it's not worth bringing back for and I can live with it.
Thank you once again.
Very professional group of people ,will recommend!
Courteous, professional, diligent.
I was especially impressed with the team--front office personnel, technicians and advisers. I appreciated the respectful way they treated me, but I was amazed at how courteously they interacted with one another. According to Daniel Goleman's book, Primal Leadership, those at the top influence (maybe even create) the corporate culture. Having met the manager, I can see that might be the case with the Body Shop of McKinney.
Vehicle Make : Mitsubishi
Really Satisfied. Great manager
I have been to TBS three times and every time has been a good experience.
This my second experience with TBS and we are very satisfied. My wife's car was the second time to use your services and she was very satisfied.
We will recommend you very highly.
The body shop does excellent work.
Need to work on notification updates. Could not open Web-Site on my IPhone.
I absolutely love the work but just as importantly the service from the front desk, case manager and even when I would call in. The Body Shop has incredible customer service.
Excellent in all area s thanks
I greatly appreciate that The Body Shop was able to get my car done faster than the expected date especially due to having work and classes to get to and not wanting to pay for a rental for an extended period of time.
Extremely pleased with my experience at The Body Shop. They kept me abreast of the entire process and delivered vehicle within the time frame as they had originally promised.
I appreciate your work, including getting my car returned much cleaner on the inside & outside than it was previously. Your politeness & customer service were outstanding! Thank you!
You guys are awesome. Thank you for taking care of my truck, I would definitely trust you guys with it again.
I only trust The Body Shop with my Marshmallow (car). They are honest, kind, and thoughtful.
Great job, loved being informed on the progress. No need for me to call.
Corey was awesome and I'm extremely pleased with the work!
Absolutely SATISFIED from the staff when I was greeted at the front door, consult, text messages on how far work was being completed to the time I picked up my car. Stellar, stellar service from everyone at TBS in McKinney! I would definitely recommend everyone I know to come here! Job well done by all!!!!
You guys do excellent work, that can be trusted.
Had a problem with over heating. You came out right away to fix it quickly, which was great. Probably should have done more of a test drive to check this before delivering the car. We are happy with the work so far, just had some issues.
Other than the following, I was very pleased with the repair.
You have been texting my husband about my car during the repair, although you did have MY number. This car is not my hisband's car. We simply share the insurance policy. His name is first on the policy, which is likely why you were keeping HIM informed rather than me. He didn't mind forwarding the messages on to me, but he shouldn't of had to do that. You should make sure whoever your texting is the owner/operator of the vehicle you're repairing. This make the customer think The person you're wanting to please is the person paying the bill.
Job well done. Appreciated being kept informed and courtesy of the employees.
Excellent service from everyone! the Geico adjuster, the car rental folks and the body shop.
I'll be bringing my car back in after hunting season to get the brush scratches buffed out!
Thank you for everything!