The TBS team is great at customer service. I really appreciate their time to explain options and quick response times.
The driver seat stopped moving all the way back the day I got my car back from this shop. Still have not heard from a representative or body shop mechanic to see if it is related to the work done on the car.
I respect the owner when he came and ask me if everything was going the way I wanted.He wanted to hear from the customeropinion.
Professional, Timely, prompt and responsive.
totally satisfied with the service, and finished product
Everything went well, Gary White a great help. Car looks great. Thank you.
Gary is an excellent person to work with. He kept me up-to-date on the repairs and fully inform me as to the repairs. There is nobody better then Gary in the auto repair business to work with. I completely trust him
Trip to pick up my car, car wasn't checked prior to my arrival. More days without my car, very unsatisfactory experience.
The communication was awesome. Gary kept me updated and is a true professional.
TBS did an exceptional job in repairing the hail damage to my 2014 Maxima.
Mandy was excellent with her follow-up and kept me informed about the status of the repairs and the updates. The text updates are a great feature! We hope we won't need extensive repairs again, however if we do or if we have an opportunity to refer folks to TBS, we absolutely will. Thank y'all!
My experience was great. I was greeted quickly. The staff was very professional and friendly. They also kept me updated and made contact very easy. The repair process was quick and I loved that TBS worked directly with the insurance company and Enterprise.
Don't get me wrong, y'all did a wonderful job and were very pleasant to deal with. Communication could have been better. I went to pick up my car twice - once on the day that a text message told me my car would be done (but wasn't), and once on the day my car was 99% done. I had to wait nearly an hour the second time, and there is still a little bit of work (about a 5 minute job to install some trim) that y'all acknowledged I'll need to come back for. So I love how you fixed my car so beautifully, but I can't say I'm *completely* satisfied.
I have not seen the vehicle yet
The work you did looked great, the time you had my car was not. I was first told five days then told it would be longer because parts would have to ordered. I ask to be able to get my car and bring it back when parts came in but was told no. You had my car for 30 days and changed my pickup time three times. I did not have rental on my insurance and my fee was awful. I know you had a lot of work because of the hail but you should have let me get my car and bring it back after the parts came in. Thank you
Steve was very courteous!!! I appreciate his attention to detail!
Everyone was very helpful and professional .
Most of all the staff is friendly and ready to
serve the customers. This is my second time to use
this shop and I have been very pleased
The manager in charge was Gary White. He still has something to learn about how to deal with his customers. His communication was at time non-empathetic, and at other times understanding. We had enquirer about the delay of a part being shipped and he got irritated in the communication.
We have done business with your shop for many years and we are still very satisfied with how the car comes out.
The craftsmanship is way up there. Congrats.
My gas cap was received broken. I have a lot of play in my steering wheel as if the tie rods or **** joints are shot. I know that my gas cap was not broken prior to my collision and my front end was not messed up prior to my collision. Also, my rep was very "Kurt" during communication. This is my second time using The Body Shop and both times have fixed my vehicle in a timely manner. But after this experience, I will probably not use The Body Shop again.