The work on my Mazda was completely ahead of schedule and the work done was excellent. Thank you for the extra effort you put in to get my car back to me as quickly as possible!
The work was done ranot well and much faster than originally estimated
My experience with pacific elite was excellent , Jonathan and the crew where of great help and full of information
Friendly staff, timely repair, car looks better then when it came in, highly recommend
Nick over there at the Pacific Elite, Costa Mesa has been wonderful to deal with. He is kind and professional, genuine and handles his client’s case with a sense of urgency. He explained everything step by step and kept me up to date.
The only issue I had with Pacific Elite (NOT concerning Nick), is that on my invoice for work completed. It stated that my front right side tire was mounted and balanced.
Well, it sure was mounted but not balanced at all. Maybe I am looking at it incorrectly, but all 3 of my wheels and tires have those small blocks, the balancing weights inside the wheel. Except the front right one, there were no weights inside the wheel at all. So much for mount and “balanced”.
Now my steering wheel is out of alignment and my steering wheel vibrates when cruising at freeway speed. 60 to 80 MPH.
Jonathan listened to my concerns and got everything fixed that needed to be fixed, which helped make it more affordable for me. Excellent explanations about what work was needed and why, and great communication about the progress of the job.
A job well done, from pickup to estimate to delivery of my car . The team did an outstanding job, my car looks better than ever, the crew went well above and beyond , I will definitely recommend this company to anyone I know needs body work or repairs , thank you very much
Vehicle Make : Mercedes Benz
Professional and timely. Thanks!
John was super helpful and strait forward with the process.
Hope I never need to but if the need came up I would apsoulutely bring my car back!
Jonathan was great, made it easy. The work completed was perfect. Staff and technicians great. Jonathan was very professional when dealing with the insurance. Loved the experience and will recommend.
Amazing staff that made me feel at home, constant updates on the status of the repairs, and made the entire process easy and simple.
Top notch service from start to finish! Nick Doud was awesome!! A complete professional who kept me informed through every step of the repair process and even had my car back to me a day sooner than expected. I cannot say enough good things about Pacific Elite and Nick. An amazing company and Nick is a stellar employee.
First-rate service and work at a reasonable price.
Friendly and professional
Tremendous customer service with constant communication updates regarding progress the entire time they had my vehicle. Fair and timely. My car was cleaner than when I brought it in for the bumper repair work.
Thanks for the quick work! Looks good as new.
I was certainly impressed with Johnathon. He did a great job of keeping me informed about the status of the job and what they were doing. I was impressed that he remembered that I needed the car back for guest that were coming this week. He had noted it in my folder because the receptionist mentioned that when I picked up the car. He was able to get the car finished early for me and that was much appreciated.
The staff was courteous, the process was efficient, and the repair job was Well done.