Great customer service. Provided real-time updates that were gladly appreciated. Vehicle delivered promptly.
Vehicle Make : Volkswagen
My car is revving when I push the gas pedal to the point it is really hot. 2 warning lights are still on and won't turn off. I am very disappointed and very sad that my car is not running as well as it was before my accident! This has got to be fixed immediately
Randy was awesome and kept me in the loop the whole time and was very kind. They were fast and efficient and the end product was more than I could have hoped for.
Awesome communication, friendly staff and great work quality
The guys did a great job very helpful and kept informed about my car
Thank you for completeing the work so quickly! Thank you James!
I have had 2 vehicles in for repair this year. Both vehicles were completed ahead of estimated timeline and were good as new. Vehicles were thoroughly washed and cleaned. Great experience both times.
Right when I drove my car off the lot it began to smell overheated and after driving for about an hour the temperature gage was at its highest point. My boyfriend looked under the hood and found both fan plugs were unplugged and dangling. There was zero windshield wiper fluid and they did not fix the back left driver side bumper they had previously done work on. They had my car for two weeks and I asked them more than 3 times to fix the bumper. I really liked the estimator guy, but the car was not finished and I felt it didn't have a last look over.
Very helpfull and understanding staff. I was always updated on everything that happened and they always asked before doing anything. I called a lot and they never got frustrated with me. I would highly recommend them to anybody in need of any body work.
Thank you for keeping me update through tx and voice messages.
First off I would like to say the manager was completely customer service certified greeted me thanked me for my service and told me everything is fine. The adjuster that I had worked with his name was James I must say give that man a raise completely call me whenever Anything happened and took care of business without no questions I would definitely recommend coming back here if I ever did
Quick, friendly service completed as estimated. Thanks
Kept me well informed on progress and did an excellent job. Highly recommend
Got good communication about what was going on with my car
Thank you for the expediant and efficient work that was done on my car. Every person that we dealt with was first class!
The estimator Randy was very rude! My car pulls now! And they originally told me my tire was hazardous and then ended up not switching it because I had a concern about it so I guess they went the cheap route! Very unprofessional! Will never come here again and will never refer this place to anybody!
Thank you guys! My car looks as good as new. I appreciated the daily text updates as well as phone calls about exactly what was happening with my car. I will definitely come back to Abra in the future for any repairs on my car!
Your customer service is exceptional. This is the first time that I have had an accident and the whole process was handled so professionally that my anxiety immediately dissipated with the care and attention extended to me by your staff. Vanessa made me feel completely confident that everything was handled. James was very informative of the progress by calling me to give me updates. For this being my first and hopefully last experience with this repair, how fortunate I am to have had Vanessa and James handling everything. Thank you, Thank you. If ever I am asked for a recommendation surely it will be Abra Body Repair of America. Again Thank you so much.
With Kind Regards,
I asked Manny Dias for help and he directed me to the right people like JD and she was extremely helpful and keeping me abreast on the progress of my truck she explained what the process was going to be before they started the body mechanics that did the work done an excellent job with the damage and matched the paint perfectly again I am extremely happy with the results