Unfortunately I have had 3 accidents over the last year after not having any accidents for 20 years. Gratefully, they were not all my fault. My insurance agent USAA suggested Caliber and I was assigned to Kamran as my representative. He has been wonderful, caring and diligent and my car has been renewed to new in each incident. Kamran and the entire office on Robertson in Beverly Hills has treated me with complete professionalism and also been very thoughtful to the fact that I have had to bring my car in 3 times in 12 months. I would highly recommend anyone to the Caliber repair on Robertson and I would especially recommend they speak with Kamran.
Good service and the stuff are friendly!
Thank you so much for everything!!!
I was well cared for, from start to finish. Thank you Ray, Cameron and Gabby!
Kamran was very good about explaining what would need to be done to fix my car at the initial visit. I was kept informed about the status of repairs. A great experience.
Kamran Karimi was extremely helpful. He was attentive and followed through with everything he promised. Because of Kamran, I would refer friends and family to Caliber Collision, or be a return customer. Thank you !
Back door is not closing properly, inside door panel is not secure attached to the door.
I will call Ray to arrange.
Thank you for follow up.
My representative Paul Brooks is amazing and kept me informed all along the way of the repairs and timeline. I am very appreciative of the swiftness with which the repairs were done. However, since the car was finished (ahead of time), there were a few items I noticed that I was very dissatisfied with. The windshield, after 20k in repairs, was returned to me with a crack in it, the windshield wipers were misplaced and the front grill appears to be damaged or used based on the crack in the front of it. I have already contacted Paul and he has promised to provide a remedy but I am disappointed to have the experience any at all.
Everyone did a terrific job and exceeded my expectations.
So far so good. Everything ran smoothly with the service. Thanks Paul.
Everyone was so helpful. Would defiantly recommend!
Thank You so much, it's so fast and professionally done. Specially thank You for Mr. Kamran Karimi , I will recommend anyone who needs. It's a white glove service.
Wonderful experience! Kamron was amazingly helpful and really went above and beyond on customer service.
Vehicle Make : Volkswagen
Paul was amazing. He kept me up to date on the repairs and informed as to when I could get the car back. I couldn't have had a better experience.
Paul Brooks was my service advisor, he went above and beyond to get my car fixed in a prompt manner and even helped with my rental car! Great job great service
Very professional and excellent customer service
Although true repairs took a lot longer then anticipated I appreciate the way that Paul kept me updated and gave me information on why the delays were happening . Good service overall
Kamran is amazing. Your front desk staff is also very professional and polite. On the day that I dropped off my car, another woman was irrationally pissed off (see: entitled) because a car wasn't waiting for her. Your staff made it clear on the phone that a car is available; but never did they say a car would be waiting. Her dramatic and, frankly, narcissistic explosion was ridiculous (this is coming from a therapist who treats severe and persistent mental illness). I had a hard time staying calm as she verbally berated Kamran. Kamran, on the other hand, was calm, professional, and he did his best to accommodate her. His professionalism was exceptional, and the entire team reflected this mode of operation. I will absolutely choose this office in the future if I have the need (which I hope I don't!).
Best service and a job well done!
As unfortunate as it was to have to have paint repairs made to my 911 GTS, Caliber staff at the S. Robertson location made it almost a non-event for me due to the courteous and highly competent manner in which they handled this experience. Also, I greatly appreciated them accommodating my request to have the car ready the day before the scheduled delivery in order to avoid having to bring the car home in the rain. Thank you.
Cameron was great really helpful and nice to deal with.
Paul did an amazing job. Great work!
We had high expectations as to the quality of service from Caliber Collision. However, it took so long to finally complete all the repairs and are not being updated as to the status. Even if we try to follow up, it took several days or a week to get a return call from our service advisor. We believe that a clean car is a "must" but after we picked up our car, it was not washed, cleaned and vacuumed properly. Also, we were promised they will fully detail the inside and outside of the car, but we were disappointed as they only shampooed the carpet but the interior and exterior are still dirty. Seems like they rushed it. Even the marks from the tape are still there. Really disappointed.
Kameron was great with keeping me up dated on the status great customer service.
Excellent customer service and a well done repair. Ver satisfied with the outcome.
I believe you really cared and wanted to do a great job!
Customer service is top notch. My car looks brand new and Paul kept me informed of the progress every step of the way!
Everybody was a pleasure to work with. I appreciated the constant updates
By text. Paul was delightful, kind and helpful.
Thank you for an excellent experience .....
Ray and Kamran were great to work with and I will return in the future to Caliber. 10s across the board.
Kamran was so nice and amazing. However, when I got my car back, I got warnings about low tire pressure and low windshield wiper fluid.
You did a beautiful job of making my car look exactly the same. Very happy with the work done. Thank you.
Great job, great staff, very nice people.
Excellent service and repairs. Kamran went above and beyond. Highly recommend.
Really great service Paul kept me updated continuously
They went above and beyond my expectations. Our advisor was very professional, helpful and kept us up to date I will definitely recommend Caliber Collision to others
I was very pleased with Caliber Collision and Paul Brooks in getting my car repaired timely. I greatly appreciated the updates by text regarding the status along the way.
AC still not working. Need to bring car back in.
Service was great though.
Kia 900 sensor of front did not get fixed
Still beeping even though your body shop told me it was completely fixed.
My BMW's front end was smashed, and Caliber Collision on Robertson restored it to perfection. Kamran was very thorough in his explanation of the process, which was quite involved. The technicians at this shop really know what they're doing.
Paul and his team were excellent and attentive!
I was very surprised at how well it turned out. My bumper was completely replaced. I could not be happier.
Thank you and I will recommend you to friends and loved ones.
Kamron was amazing! He didn't make promises he couldn't keep and he was upfront and honest about when I would receive my car.
Kamran was a great service rep. Very responsive and friendly.
Everything was great but the paint job I wanted for a small scratch in the front of my car wasn't done too well. Though I was told that that was the best that could be done, I've had small scratches covered before at over places and they covered it well enough that it looked brand new. I will be coming in again to get that completely fixed as soon as I'm back in LA.
I was extremely happy with your entire crew especially Paul. Paul was on top of every step with my car and made the experience as painless as possible. Picking up my car was very easy and I was happy with the wor.
Camran is an excellent asset to the Callber team and walked me through every step of this process. He was communicative, professional and reliable. I give him high marks!
Did a great job, very helpful, easy to communicate, overall a good experience
Fantastic customer service. Thanks.
Thanks for the constant text updates and the complimentary buffing! Great experience.
Job well done guys!
Thanks for the daily updates.
Vehicle Make : Volkswagen
The text updates were great. It was nice to be kept informed of the status of my car repair. You have very nice and helpful employees. My car looks great.
Cameron was extremely helpful, communicative and efficient with the entire process.
Kamran my contact at the shop was very professional and communicated the progress the entire time my car was in the shop. I highly recommend this facility and Kamran in particular. Thank you again.
It took so long. Took a week to get estimate and
Another about a week to fixed it.
I was expecting about a week to 10 days.
We wanted to cat return as soon as possible and
Paid rental car more than we expected.
Went over and above to help me out. Kamran and Paul provided excellent service. I would highly recommend your company based on their service. The repair is seamless and looks like new. Thank you.
You guys did an amazing job on my repairs. Thank you and I will absolutely recommend you to anyone that asks for a repair place.
Caliber is fantastic. They are so helpful, I love that they were willing to tow my car to me. Unfortunately, when my car was returned the rear bumper had been scratched.
Mark Wilson did an exceptional job facilitating my repair. He is a fantastic representative!
Thank you for washing the car!!
This was my first car accident and I didn't know what to do as far as the process goes with getting my car repaired. My coworker recommended Caliber Collision to me so when it was offered as a choice from my insurance company I decided to go with them. As soon as I stepped foot inside the facility everyone was welcoming and very helpful. Kamiran was so nice and explained the process and all of what would be happening. He was totally right every step of the way. I also enjoyed receiving the text messages which allowed me to know where the car was as far as the repairs. I hope to never have to use Caliber Collision again but if I have to I'll definitely use them! Thank you for a job well done!!
Paul kept me informed on every step of the process. The workmanship is tops.
Appreciate the quality service and timely delivery of my car.
Excellent service from Paul and Gabby
Great communication and amazing repair work
you guys are so professional and always go out of your way to treat customers well
Dave brooks was very helpful the entire process
Paul and Gabby couldn't have been more friendly and helpful
Great service and good updates
The repairs were back to factory conditions.
Great job thanks for your service!
I appreciate that I was constantly receiving updates on the progress of my vehicle's repair. Kenny and Paul went above and beyond to make this stressful situation as easy and painless as possible. Thank you so much for all of your amazing work!
Gabriella excellent at front desk. Paul knowledgeable and very accommodating doing estimate and repair. Everyone courteous and approachable.
Paul was great provided timely updates and kept me in the loop appreciate the great customer service and will be back to this location in the future if needed
Everything went as expected and was fast and professional. Thank you Paul!
Extremely courteous staff, fantastic and very thorough communication with my service manager. Very positive experience.
Easy, timely and fabulous
Kamran is amazing! Everyone was very kind and professional. If I have to come back to a body shop, I am coming to u!
I was impressed with the both the efficiency and care shown by everyone i encountered throughout the repair experience. Thank you also for the ongoing text updates of progress. Although it took a surprisingly long time for the repairs to be completed, since it wasn't a hardship to me, I have no complaint. But I'm very glad to have my own car back in such perfect condition.
Kamran was very helpful and easy to work with.
Car looks great and happy they stayed past closing to get me in my car before the weekend.
My car looks great! I'm happy with it.
carlos was awesome. The rest of the staff were very rude when I came in@1925 N. Wilcox Ave
Everyone I worked with was great. Excellent customer service.
****) Little accurate communication was provided about the damage assessment, completion time etc.
2) When dropped off, the Caliber employee said he would also touch up some other minor damage. That did not happen. I was told the employee no longer works there.
3) I received the car with a greasy footprint on the passenger side carpet
All that said, the quality of the basic work seems very good. The staff seemed competent and pleasant.
Great job but above all great people!
Awesome job!!! Thanks guys!
Thank you for the great service and nice job on my car, it's running great!
Vehicle Make : Volkswagen
Excellent service by Paul and Gaby
There was an issue with Travelers Insurance & the store. Initially the store could not verify the 1st payment. And then the store would not release my car until I paid the supplemental payment. I am not happy.
The most important aspect is whether the car was restored to its previous condition. The car looks flawless - nobody could ever tell it had been in accident.
I would say, though, that the pickup procedure and communication needs some tweaking. This was how it played out:
Thursday: Received an email saying the car was ready, and somebody would contact me to arrange picking it up.
Friday: Had not received any call, so at 10am I called Caliber to inquire. They said the car was not ready, but would be ready by 5pm. Unfortunately I would still be at work at that time. We arranged a Monday pickup.
Saturday/Sunday: Caliber closed.
Monday: Called Caliber at 10am to arrange the pickup. They again said it would be "ready by 5pm." I told them that that was they had said Friday. After being put on hold, I was told it was "ready now, you can come down anytime."
Monday Noon: Went down to pick up the car. Waited in the lobby for over an hour while they "processed paperwork" and washed the car, which had become covered in dust. (Wipedown of the car was not very good - left streaks, dirt, smudges. I had to go have the car washed myself afterward.)
The clerk also attempted to charge me a deductible even though we had discussed that it was waived. This meant another 15 minutes of checking paperwork etc. They did finally confirm that there was nothing due.
So......car looks good. That is what matters. But organization and communication needs some work. I'd rather them take another few days or even a week than be told it's ready and it actually is not. Paperwork should be done before I arrive.
Hope that helps. Cheers.
The staff who dealt with me were so professional. I was consistently updated with every step of what was happening. Will gladly bring my car back!
Great experience! Wonderful customer service. My car was fixed very quickly and looks great!
Excellent work, courteous service
I liked the text updates.
I couldn't have asked for better customer service from Kamren. A+
Very fast and friendly service
Kameron was amazing. The whole team was super helpful throughout the entire process.
Yes, although it took almost one month till completion due to reality of my car damages, the continuing repairment reports sending through text messages had indeed provided me with great relief as the car owner. Further more, from first minutes I dropped my car, as well as, the final pick ups, I was fully explained with all details by your technician regardibg the entire repairment process. Excellent jobs. The car is now in great shape again. Thank you again.
Kamran was lovely to work with, highly competent and honest, and made me feel as though I was not only taken care of but like he personally cared about my situation and returning my car to me ASAP. The service on my car was beautifully completed and I'll be returning to Calliber for any future needs.
Carlos was extremely helpful
Kamarin was very friendly and professional, he made the whole process run smoothly.
Excellent customer service and from what I can tell, nice workmanship!
Excellent service and quality work
They did a very good job of repairing my car to its pre-accident condition. They also very kindly towed it back to my home, Ias I was unable to collect it from the shop before they closed. They kept in touch with me during the course of the repairs and completed the work very quickly.
Cameron and Gabby were great!! Caring, responsive and great work! Thank you!
Kamran was terrific, as was the front office. Everything was done perfectly and on time as promised. They were very nice and made the whole experience pretty painless. I would definitely come back and recommend to others that they do so as well.
Kamran and the Caliber team did a great job and ahead of schedule.. I would recommend Caliber Collision to a friend.. Thank you.
Fabulous work and communication
This is not our first time with Caliber. Their work is always first rate and I would not consider another repair shop at this point. And with the way my wife drives, we'll be back sooner rather than later. A completely trustworthy business.
Cameron is so helpful and great at communicating throughout the entire repair process. I felt that my car was in good hands thanks to him!
Vehicle Make : Volkswagen
Great service and great people.
Thank you all!
Vehicle Make : Volkswagen
Very professional and very good outcome in less time than expected.
Kamran was great. Amazing service and fast turn around
Costumer service is 5 star no matter what it is they make sure it's completely done before I get it back
Great job and friendly staff!
Car looks great! Nice and clean too! Thank you!!
You guys went above and beyond. Thank you so much for a super easy experience.
Best service ever! And such nice staff.
Thank you so much!!
I was amazed at the speed of the repair as well as the many updates. I have already recommended Caliber to others.
One suggestion I would consider would be to get Enterprise in concert with Caliber. While my request for an Asian car was met, there was literally no gas in it.....poor form for the Jefferson location with a gas station literally next door.
Vehicle Make : Volkswagen
Thank you so much for such a wonderful job! I have already recommended your auto shop to my friends and family.
Perfect, just what I expected and faster than I did.
The service I received from beginning to end was excellent. Jay and Gabby made arrangements for my car to be towed to the shop in a timely manner. In addition, they communicated with me every step of the way through the repair process. I loved the information I received regarding my car via text messaging. Thanks Jay and Gabby! Keep up the good work????????????
I had a wonderful experience. I appreciate your speed and efficiency, and I loved the regular text updates! Thank you.
Vehicle Make : Land Rover
Caliber was very professional every step of the way. Jay kept me posted with texts and insurance updates. Workmanship was great!
Amazing service!!! And so friendly. Loved that car was given back shiney and clean :) I'll def recommend caliber!
Great end to end experience.
Kamran was so personable and helpful! He did a fantastic job and reflected extremely well on Caliber Collision:) I will highly recommend this particular caliber to any friends who have the misfortune of being in accidents. Thanks again!
Kamran was great at explaining to me what was going to be done to my car and kept me updated throughout the process. He was incredibly knowledgeable about my car and I felt I was in good hands. I also appreciated that they coordinated with Enterprise to make sure they came to pick me up at Caliber. I will definitely recommend this place to others.
Super quick service and nice help!
Jose Urieta my stimator was very helpful, he kept me informed throughout the repair process and the car was ready a day before
Thank you for your service.
Thank you for the quick and excellence service.
Jay was very good in staying in touch and updating
He did his best to meet my deadline
I only hope the paint does not fade or change the shade in time
So prompt and amazing. Friendly and courteous. Beautiful work. Got me in at the last minute. Thank you!!
Kamran was very pleasant and professional, I enjoyed working with him.
Vehicle Make : Land Rover
finish repairing on time. pretty good
Job was done earlier than expected and looks great
Vehicle Make : Land Rover
Appreciated the communication. Very efficient. Very friendly. Overall exceeded my expectations.
Kamran & the whole team at Caliber Collision gave a great customer experience for me! Very professional & answered every first time customer question very patiently. Highly recommend to any one who needs car repair service! Thank you for your service????
Extremely professional and efficient staff.
I was told my car was ready and I asked specifically about a certain area. After returning my rental and arriving at Caliber I was told that they overlooked that needed repair and so I had to go back and rent another car for at least two more days.
PDon't hide your phone number. Make it easy for people to come and see you even if they're not due on the computer. Otherwise you guys are the best.
Vehicle Make : Mini Cooper
The repair was exceptional, the estimate was spot-on, and the repair schedule was exactly adhered to. Excellent work.
Very professional and kept me apprised the entire time. Great experience!
Nothing but appreciation for the great work you all did with my car repair. The staff is always so friendly and helpfull. The results where as good as I expected, note I am a harsh critic. Car looks brand new. Thank you all. Thank you Jay. You guys rock.
I am 100% satisfied with your work, your efficiency and your customer service. A job well done! I plan to recommend you to everyone. Thank you for everything.
My Caliber Collision Service Advisor was Kamran Karimi, and he took care of me. He explained every detail and answered all my questions with expertise on the damage to my car and how Caliber was going to repair it so that my vehicle would be safe again. He also went above and beyond the regular customer service and made sure my rental was taken care of when I came to pick up my vehicle. My car was also ready before the expected date, and that is a tribute to his leadership, customer service, and overall care about his customers.
Great job and they finished early. Thanks!
Easily the most professional and quality collision repair place I've ever experienced. Thank you.
Quick, efficient and courteous service. Excellent job
Great quality work Jay took care of me and my car with the best care very professional great job keep up the good work. Thank you guys
They took care of my car in just **** day and did an amazing. Couldn't ask for anything more. Thanks to Jay who kept in contact with me through out the day regarding the progress of my car. I couldn't have had a better experience.
Vehicle Make : Land Rover
Good employees that did good work.
My trunk was not addressed in the repair. It doesn't close well and still has damage that was not repaired. Also the steering doesn't feel normal or tight.
Vehicle Make : Mini Cooper
Kamran and his team kept in close contact and coordinated my drop off and pick up in a hassle-free manner. He was very friendly and helpful, and gave me back my car in much better condition than I left it. New windshield wipers, fluid, and a full wash inside and out - above and beyond my expectations! Thanks, Kamran!
Excellent service - fast, efficient and high quality. Jay kept me informed the entire time and kept his word as far as delivery date and time were concerned. Overall, a great experience
Kamren was so helpful and the overall service was incredible! I highly recommend Caliber Collision. They went above and beyond to help me with my car repairs.
Amazing service! Got me OEM parts and finished in less than a week. You never want to have to go in for a repair but this is the kind of shop you want when you do.
Jay was extremely helpful and so professional. I am completely satisfied by all the service I received at Caliber Collision and I would highly recommend your company.
Looks great quick turnaround
Laura and Jay were extremely considerate,and professional.
Vehicle Make : Volkswagen
There were a few small scratches on the trunk of my car that were not there when I brought the car in. They did offer to paint the trunk and take care of it but I opted for them to take 100 off the bill.
I am not sure why but my drivers seat was radically moved. My steering wheel was moved. The time was changed on my clock. There is now a light bulb that is not working that was working when I dropped it off. I'm not sure if it is disconnected or blown out. A new window was installed and they tinted it as the rest of the windows are tinted however the color does not match the other Windows. It also seems that they were tinting the window while I was there waiting. We were told the car was done but clearly it was not as we waited for 30 minutes before seeing the car. We had offered to come the next morning but were told that we would most likely be responsible for another day of rental car.
The work that was done is very good. If not for these other issues I would be extremely happy. Our representative was concerned with our issues and dos touch up the scratches on the trunk. I would have to seriously think before I recommended someone to you or returned with my car.
Jay was extremely professional. Very happy with results
Excellent customer service. Jay was helpful and delivered on time with terrific communication.
Jay was great. Always helpful, informative and took time to explain the process as needed. Quick and efficient!
Your Associate, Kamran Kamrani went above and beyond the call of duty. His dedication to serve clients were evident from the start.
I also liked the level of communication throughout the repair process.
On a scale from one to ten, I'd give you a twelve. Not only did you make the repairs, you kept me informed along the way. You repaired the car and made both the interior and exterior look far better than it was when I took it in. I recommend Caliber Collision with enthusiasm. Thank you!
Tremendous fast and accurate work and the staff was very upbeat and helpful
Professional and punctual. Zero complaints:-)
Text message system is helpful. Completed job in very timely way. Overall positive efficient experience.
Forgot this: love the texting updates!
Jay was extremely helpful and kept me in the loop through the entire process. The car repair turned out great, the guys did an amazing job.
Jay was great. Everything was explained well and the job was completed as promised and on time.
It was the best experience I have had of having my car repaired ever! Jay was very kind and communicated frequently about the status of my car. I'm so impressed. Thank you!
Side mirror was not painted upon scheduled pick up. Have to go back, not convenient, not satisfied
Kameron was so professional, reassuring, and courteous. The texts from
Caliber were also a great help to know the status of the repair each day. Everything was completed in a timely manner and the car looks as good as new. Thank you.
Great service from Cameron and the receptionist. Thank you
Perfect job. Jay was great...
Everything went perfect. Totally professional in every respect.