Everyone was very professional.
People are exceptionally nice, excellent service, beautiful work done. All in all, fantastic experience :)
Vehicle Make : Volkswagen
Excellent communication and customer service. Super fast!!
Communication was great. The services performed were excellent. My overall experience was smooth and easy. The team helping me were very competent.
The team clearly communicated throughout the process, made the hassle as easy as possible, and genuinely cared about making my car good as new.
If i ever need it again i know where to go. Hope i never need to.
Vehicle Make : Volkswagen
Estimate was accurate. Delivery was faster than expected and quality of the work seems great. I expect from my last experience that they'll be great about fixing any little issues that I find.
All personnel was extra attentive right at the door! Everyone greeted with a SMILE! Then you have a system for statusing service. Notified soon as the service completed. I will DEFINITELY recommend!
Everyone was very kind and helpful.
Easy to work with, work done faster than expected
This was the second time I have used Service King in the past year - bad car luck but gtmrrat luck on great service! I chose to use them again for the wonderful job they did previously, their fantastic communication, and their very polite staff. I was just as happy this time! The experience was terrific and I wouldn't hesitate to go back again (hopefully Iswont need to) or to recommend them to others!
You put it old parties back to the car
The best auto repair place I've been too in Seattle! I recommend this place to everyone! Service King is the best!
Happy with the service but suggest service need to b done more faster
I rec'd no estimate until requesting it. It seemed to take 3-days
After the drop-off before it was available. The 'Warranty & Estimate'
Folder should be handed on intact or sent shortly thereafter.
I would have felt better about this whole transaction had I seen the '8-step Repair Process' at the start! Your daily texts re:progress were great though.
Also, I'd be happy to fill out Satsfaction Survey if I find it online.
I'm shockingly amazed with overall experience, there is nothing Imperfect i can point out, keep up the good work guys
Thanks for such a quick turnaround!
Certain things went in functional and came out not functioning. Also the amount of money that was charged to our insurance company there should have been more of a completed job in my overall view.
I had to call multiple times to check on the update instead of getting text or emailed.
One descent thing that came out of it that the manager Carlos was a little more hands on with the situation.
I originally had misunderstandings with your front staff I wanted to go over what I felt needed to happen and what the claim was they initially we had some misunderstandings about what I was going to do with my car. The company thought that it was just in for a quote but I wanted to go over everything with an estimator and get it fixed so other than that everything was really great I didn't have to wait too long they and every one were very helpful. The guys were attentive and we're quite observant and helpful in making suggestions for future repairs.the auto came back looking great.
They went above and beyond. Could not believe the level of service ABD results.
The people there were polite, answered all of my questions in detail and my adjustor gave me updates on the repairs of my vehicle. Brian did an excellent job with the repairs and I appreciated that he cleaned the interior of my car. Excellent service.
Appreciate constant updates and fast repairs, thanks Chris.
Service and repair were both fantastic. I would highly recommend Service King.
Better communication about when service will be done is helpful.
The car looks awesome and everyone was great and helpful...
But I was told repeatedly 4/21 for completion day. Then 4/14 got a call saying it's done which meant I had to leave work to avoid additional fees for the rental. Nice to know ahead of time and plan
My car looks great. Thanks for the hard work.
I'm very satisfied with your service
Just continue to provide the service you all do and your business will continue to strive ????????????
I was particularly impressed with Chris! He kept me informed on a daily basis and made sure I was always up to speed on the repair, as well as time frame.
Thank you every one! Quick and efficient service. Great job!
Excellent service and friendly people. Keep up the good wirk
Thanks Chris for being very nice, professional and responsive. I also really appreciate how well you all worked with my insurance company. It was an easy process. Thank you!
Every area of the car that was damage looks brand new. I was very xcited and pleased how it turn out. Will definitely recommend this place to friends and family.
Carlos was nice and communications re: my replacement bumper could have been more clear. Overall my experience was excellent.
Service king is a 10.
Thank you for finishing the work a week earlier than original timeline.
Friendly staff. Great communication from start to finish! Thanks!
The professionalism and attention to detail was very evident
Vehicle Make : Volkswagen
You are great! My car is like new. Chuck and staff are very considerate and helpful. I enjoy the text updates and especially that my car was done two weeks before estimated. Obviously your staff works efficiently.
You guys did an amazing job and keeping me up to date on my car. And also how fast my car was fixed.
Vehicle Make : Mitsubishi
Chuck was super friendly... Explained everything to us in detail...He really made sure we felt good about our decision to leave my baby"Sue" (car) with Service King....And my car was returned to its original state.... Impressed..
You guys didnt put any clear protection for my bmw x5 when I picked up my car and didnt let know anything till I went back to office and talk with insurane company and then Service King went back to me after that and said the clear protection will be cominng in 30 days.
The team did a fantastic job - the car looks great!
Friendly,fast,and efficient. They took the effort to get my car back quickly because I mentioned I really needed it done. Thanks
As near as we can tell so far
Thanks for a great job and great service!
Vehicle Make : Volkswagen
Very professional and friendly staff. Also quick turnaround on the car repair!
Efficient! With great customer service! Thanks!
More staff to provide estimates sooner. Getting an appt took 2 weeks
Excellent in every field, the rental car and the updates on the repair, you could not have done a better job. You all are awesome really . Thank you so much for all your help.????
Friendly and expedient service from beginning to end.
Very nice and welcoming staff, Chris helped me and he was fantastic. Kept me updated each step of the way and finished much earlier than estimated. Great place to go for car work.
Took care of my vehicle and returned it done right
I was exceptionally pleased with the repair to my vehicle. Service King is amazing! Thank you.
Everyone was very friendly and helpful. You guys did a great job keeping me updated on status. Definitely felt like my business was appreciated. Will recommend you guys in the future. Thanks again !
That was the best experience I've had with repairs, ever! Thanks so much. Also, my car has never been cleaner. Yay!
People there are awesome!
Friendly, fast and professional service. Amazing.
Have to say, working with Chris was a very positive experience. He kept us posted on the progress of the repairs, was very personable and was on top of our repairs. Our car looks amazing, we are really happy with the work Service King did for us.
Chris gave a clear and fair estimate concerning my vehicle..it looks outstanding now..the seam on the repair looks great. The follow up post repair makes sense to me to protect the finish. Some of it seemed like common sense..but some of it I didn't know about ( such as gravel) but I guess when you make such a nice repair you want to give the best advice you can for a good outcome. Like it says..you have been around 40 years fixing and fixing cars! Very courteous..nice staff..had the repair done ahead of schedule..was patient when it took time for me to pick up my car.. professional!
I did not have any service. Please stop texting me.
Chuck went absolutely above and beond with his custmer service. He is a naturally caring and helpful person, nothing phoney about him. My car looks gorgeous inside and out. It was filked with junk when i dropped it off and i wasnt expecting any cleaning inside. I was amazed to find out it had been beautifully detailed and sll the junk neatly pkaced in three large bags. I would highly and unqualifiedly recommend this facility to anyone. Thank you for excellence.
They are AWESOME!! Take all my cars to service king from now on :-)
Very professional and fast
Thank you immensely for repairing my vehicle they worked hard to meet a deadline kept me informed at all time and repaired the damage above my expectations.
The whole experience was awesome. Chris Carter was professional and very helpful. He informed me the status of the repair every step of the way. I highly recommend service king to anyone who needs auto repair.
I won't mind recommending to my friends and family they got done in time I get updated everyday what's going on and got done in time they did excellent job thank you so much keep up they great work
they were great, communicative and efficient. thank you.
This was the most customer service responsive car repair shop ever !!From the receptionist to the estimator .. I am an older woman and have been to many repair shops over the years . Yours is by far the best .. perhaps in the world !! You need to give training to others !!!
Good job guys a d I appreciated well done job .
I am satisfied and very grateful. The work is beautiful but the customer service is extroirdinary. They went above and beyond. Chris Carter is a gem. You are very lucky to have him in your employ. Give your team my thanks. I am very pleased.
Each person I spoke to was friendly and professional, and seemed to care about providing good service. I appreciated Chris's frequent communication and commitment to being thorough. It made dealing with having had my car stolen not be such a hassle. Thanks!
Thank you for awesome customer service and great communication with the status of repairs.
Workmanship and employee interactions were very satisfactory. Issues only about hours if operations.
Everyone was super positive and friendly and the work was finished on time. The text updates were an unexpected source of information which helped me understand how the work was proceeding. And best of all - my car looked great when I picked it up.
The vacuum and car wash was a WONDERFUL surprise and absolutely the cherry on top of my experience!
Very pleased with everything.
Vehicle Make : Range Rover
Great service. Fast repair. I really liked the text messages sent each day to update me.
Chris made the experience seamless. Thank you very much
Much quicker than expected. Great job. Chris handled the experience very professionally absolute best!
Great service, car looks great, people were very helpful and friendly, and the texts were great.
Most amazing service repair done super fast looks great and staf went above and beyond expectation in solving my problem of rain leaking into trunk this is the second time I have used Service king on Rainer ave and I would recommend it to anyone Your operation should be a corporate model for customer service
The text updates were great.
Great work. Friendly staff. Will recommend
I was pleasantly surprised by the degree for professionalism and consideration that I experienced at Service King. I will definitely recommend your service to others.
Great service! All employees that helped me were very professional , informative and nice!
The staff could be a little friendlier
Vehicle Make : Volkswagen
Excellent communication. Timely work. Terrific customer service.
Quick drop off and pick up!!
Thank you for finishing my car ahead of schedule. Car looks great inside and out. Job welll done! Thank you
I was pleased in every way with my experience at a Service King on Rainier Ave.
Vehicle Make : Volkswagen
Start to finish, my experience with Service King was excellent. I really appreciated the regular text updates from Chris and the beautiful final product.
Thank you for the quick work and professional service!
Great Service. Got my car back earlier than thought. Good customer service. Kept me inform on what was going on. Car looks great!
Yes, I was very excited about my car, the paint is very good. It blends in with the rest of the whole body of the car.
I appreciated the updates that were sent and the timely completion of the work.
Excellent work done quickly.
I'm very satisfied with the repairs. Thanks for keeping me updated with the progress of the job. That was extremely helpful
I am very satisfied with the repair. Daily update was great. Initial estimate was spot on. Thank you.
I am quite impressed. The repair was done perfectly, the drop-off and pick-up was quick, and you even washed the car! Chris Carter was great to work with - very professional. Thank you!
Vehicle Make : Volkswagen
Getting updates via text was extremely convenient, the employees were super nice, & the work was above & beyond what I expected! Would highly recommend Service King to everyone!
Chris was freaking fantastic. Best full service I've experienced from a shop. You'll always have my service from now on...which I hope is never again lol
Great work, excellent service.
Vehicle Make : Mitsubishi
Service King did an awesome job!
Chris was amazing and helpful throughout everything
Everyone was friendly and polite. I didn't like the car selection from Enterprise, but I called them and let them know that. Thank you!
Vehicle Make : Mitsubishi
Everyone at service king did an exceptional job! From quickly checking me in, having Geico on staff, and having Enterprise there, it made for a hassle free experience!
This auto collision repair center has excellent customer service. Advisor Chris R. was very professional, courteous and helpful. He gave me regular updates when my car was in the repair shop until repair of my car was completed. Thanks.
great job. very fast and well done thanks for fix my car
Thanks! Awesome work and great service. Perfect!
They were fantastic and did an amazing job!
Thank you for Chris for getting my car done fast and efficient!!!!
Great work as always. Chris was especially helpful in explaining all the repair work and answering my questions.
Chuck was great! He handled everything!
Your service are very professional in helping customers and thanks for getting my car done two days ahead of schedule, in the near future if I know someone need to get car body done I will refer them to you. THANKS AGAIN
Brian & the repair team treated me like a queen!!
My car was repaired quickly & even detailed.
My Honda has never been so happy.
I love geico & I have referred you to lots of people over the years.
Thanks- Brian should have a raise :)
Fast, friendly, professional -thank you!
I am very satisfied with the quality of work done by Service King to restore my car to original factory like condition. Also thanks to Chris Rothfus for his courteous assistance and professionalism, I would give him a solid 10 on a scale of one to ten. Thank you, Van S
Everyone was very helpful and informative. The work was done perfectly and was completed four days earlier than promised. Great job!
I was glad to choose service king to make the repairs on my BMW. Great costumer service. Cris Carter kept me upntp date with my repairs. I really approciate that because usually, most service shops dont keep you informed.
Thank you Cris for all your help and costumer service.
The absolute best service! I have dreaded getting my car repaired, but my car was done TWO WEEKS earlier than I expected, and I received full communication the entire time! The team was extremely helpful and very patient with explaining the entire process to me!
Very enthusiastic and knowledgeable staff. Great experience overall.
as far as i can tell everything was excellent. everyone was very nice and usually prompt. it was the best experience i could ask for.
the only problems i had was trying to call.
Awesome quick and excellent service
Excellent customer service! I'm totally pleased with workmanship too.
Excellent service all the way around. Truck looks great, cleaned, and back two days earlier than expected. Thank you!
My tech was awesome. Very professional. I appreciated the updates I got from time to time about how far along things were. The car looked fantastic. You guys made it a seamless process. Thank you!!
You have a good job thinks you very much about my car
Appreciated the updates via text/phone.
Everyone was amazing except the girl at the front d3sk with heavy makeup. She needs serious customer service training.
I was very,very satisfied with my car repair service. I'm glad I chose Service King they did an excellent job. When I saw my car, it look brand new to me after the repair. The workers at Service King are so nice and very professional in dealing with their customers. I also like when they text you in keeping you updated on how your repair job is going. Im going to always recommend Service King to my friends and family for car service. Thank you again Service king for the great work you did on my car. You receive a 10 rating.
Honestly super cool. They cleaned the car really well too
Great updates via voice and texts. Love that you finished early!
Chris and his team did an awesome job taking care of me and keeping me informed of the progress of my repairs. He even went above my expectation with tidying the car up and fixing an issue I was having with my seat for no extra charge. My car is as good as new! Thank you Chris!
Charles was so personable. He sprung into action without batting an eye when I noticed something on my car needed attention and in minutes it was taken care of. Thanks for the kind of seamless experience people hope for when they get their car repaired.
Chris was top notch. The care I received exceeded my expectations. Got my car back faster than I expected.
The car looks great and was ready ahead of schedule. I enjoyed dealing with Chris.
Outstanding customer service experience. Exceptional professionalism and care was extended through this Service King's customer service: ****) from Richard (GM) who happened to still be at work after hours when I had to drop off my damaged vehicle -- and not only shook my hand in greeting each time I had to come in to the facility but knew how the progress repairs on my vehicle was making and graciously reassured me everything was being taken care of very well; 2) Chuck who left timely voicemails to update the process on my car; 3) Monica at reception who welcomed and knew me by name; 4) Daniel the mechanic, whom I didn't meet, but restored my car to smooth running, purring health. My repairs were very promptly addressed once parts had come in, and my beloved car was returned to me with the damaged section restored to new-like beauty and perfection (!) with each engine concern thoroughly addressed and repaired timely. I also appreciated the convenience of having the Enterprise on the premises.
Have already told my friends about the exceptional customer service Service Kinh delivered, and if ever they, my family (I have two sons of driving age now) experience an accident, I am very comforted to know where to bring vehicles. I have complete confidence and full assurance knowing this Service King can take care of us. Truly great and appreciative that Richard and his trustworthy staff are part of the South Seattle/Central District community! Thanks again!
Vehicle Make : Mini Cooper
Everyone I encountered during my service was absolutely superb and very friendly. No questions were asked because everything was explained so well. Loved my overall experience!
Excellent service - Jill was terrific!!
I have been extremely satisfied with my recent repair experience at Service King. My car was initially repaired two years ago and this most recent experience involved service Kings correction of a small problem. I was assisted primarily by Rich Thompson, the Manager at the rainier avenue store in Seattle who was entirely professional and candid throughout my interactions with him. I have been very pleasantly surprised that this "bring back" service was done timely and professionally and at no cost to me. I would bring my car back to this shop any day and I would recommend them to anyone in need of body or repair work.
This was our first time recieving text feedback and I find that helpful
we really appreciate you expediting the work on our car, getting it done ASAP, communicating well, and being friendly and providing excellent service! Time was really an issue for us in this repair, and despite the inconvenience of being hit by another car, the whole experience of working with Allstate, Service King and Enterprise together was one of the best I've had yet. Special thanks to Jill for being a friendly and informative contact!
Jill was very friendly and professional. My car was ready earlier than expected. Two thumbs up!
Everyone at Service King were very helpful and kept me updated on everything. Great job!
My car looks good as new. Team was organized, column cared clearly w me about process. Friendly, competent, on time.
Your Service of is highly recommend from I Mr.Martin.
I've been using Service King for several years now. Not just for collision repair, but for normal wear and tear touch ups. I define there work as exceptional. Far exceeding expectations. You are KINGS at what you do and the quality shows in your attention to detail, customer satisfaction, service, team mechanics, technicians and management. Thank you, I'm a customer for life.
They did a great job and the whole process was incredibly smooth. Thanks a lot!
Everyone was so nice...I love the work they done to my car..it looks like I never had a accident..color match was on point .. Please thank the staff for me..I had to go to work that morning and everyone was hurrying so I get to work on time..enterprise representative was so awesome Alyssa and Dennis...thank you for a stress free experience..diffinitely would recommend service king to my family and friends!! Outstanding !! Five stars Forsure
You guys are awesome! This is the second time we had the car repaired at the shop. I am really happy with the work.
Professional staff very kind and considerate
everything was better than I expected. The overall experience could not have been better.
Everyone made sure my experience was superb, it was a great experience.i would recommend yhem to anyone
The work was great, finished ahead of schedule which is much appreciated!
My car is so clean!!! Thank you!!!
LOVED them! Best customer service and support.
The gap in the hood to the grill is too wide and aftermarket parts seem to not be working in the front section of the car
Completly satisfied, the work was exceptional and done sooner than expected.
I loved that you swept out the floor boards and cleaned the dash. Above and beyond. I will be recommending you to others.
Would love to know I would get text updates from the beginning but very professional and did a great job
Service King has done a great job on repairing my car. The experience was fantastic from beginning to end. I was kept informed by regular updates from Service King and Chuck made it easier for me to get an idea on when I would be getting the car. Service King knows how to surprise and delight their customer, I was scheduled to receive my car a week later but I got a call today telling me that the car was ready to be picked up. That made things really easy for me as I had guests coming and would have had to arrange for a rental car. I would definitely recommend Service King to anyone who needs to get their car repaired
Chris and his service team worked very hard to get us our car before the date that your computer gave us. Excellent work!
Excellent service. Painless. Loved the text updates. Chris was super great and he put my beloved ford back together.
They did a great job keeping me updated on the repair progress.
Door that I had painted does not match the rest of the car.
Vehicle Make : Volkswagen
Chuck and Crystal were terrific! Thanks for the great service and taking care of my car!
Repair was fine. Except my side view mirrors no longer adjust and the Bluetooth, voice command, nor the hands free phone works. Took them over 28 days to repair my vehicle and getting it back with a few things that are wrong is not acceptable.
Fast and efficient service.
Car looks great. I was shocked that they even cleaned it! Very nice employees.
Thank you for repair my car. It looks new again. I love it.
Chris was very helpful and nice throughout the whole process. He took time to explain everything going on with my car. The front desk people were always perfectly pleasant.
Getting your car repaired isn't fun in my book, taking my car to your repair shop was a pleasant experience. Everyone was nice and friendly, my car was finished on time and looks great!
The entire experience was great. Jill was incredibly helpful and communicated everything I needed to know. My car looks amazing and I am very please with the overall service. Thank you!
Best job excellent job thank you
Thank you for getting it done early and accommodating my schedule for pick up.
The texting aspect could have been more consistent, instead of after the fact.