Vehicle Make : Volkswagen
kept informed through all stages
Your staff Dee and Brandon very professional , courteous , and kind
They were very professional and kept me updated on my Nissan
I am very satisfied with your service. The handling of the insurance claim and repair by the staff was a very professional and pleasant experience. I would gladly refer anyone to this establishment. Thanks a bunch from a very happy customer.
My experience was hassle free & pleasant. The staff were friendly and helpful. I was excited that my vehicle repairs were finished a day early and completely surprised my the courtesy cleaning. Thank you all for the pleasant experience and your professionalism.
Courteous professional accommodating plus good work
when I was bring my car to reed lallies my key can take off now today I was take my car my key hard to take out .
Thanks for a job well done
Service was professional, prompt, and very courteous.
I have to bring my car back to fix some paint problems on the part that was repaired. If the quality control manager had checked it before I picked it up then I woukd have to waste my time bring it back. Also I had a warranty part that was ordered for my car and I requested that it would be installed while it was in the shop and I was told no problem but when I picked it up I was told that I had to make a separate appointment even though it took longer to repair my car from what I was initially told. Worst experience ever.
After getting vehicle home, I'm steadily finding lose items ie. Third brake light
Car was cleaned perfecly and the body work was performed as best as can e expected
E extremely professional very friendly outstanding job courteous work done on time excellent
I want to thank Tom for the updates on progress
The customer service was beyond fantastic. Great environment and personalities. I will recommend them to anyone.
Awesome work you have done on my Titan..looks 100x's better than it did before the accident. THANK YOU!!!!
Completely satisfied. Service of this caliber is nearly extinct. Reed Lallier Chevrolet continues to raise the bar.
Outstanding service from start to finish.
It was raining when I picked up my vehicle, therefore I did not get to take a good look at the quality of work. In addition to that I had to find a front bumper for my vehicle myself. The one Reed Lallier found was not as comparable to the one I found. Don't understand why the Reed Lallier representative could not find the one I did.
My new headlight is dimmer than my new one. The sunroof is not working properly. But the body repair is great. I love it.
Great job fixing my car, thank you
Everyone was extremely helpful during our experience. I would choose the collision service again, should I need future service.
They shined my old three headlights to match the one new one, and they blended the new paint onto the door to avoid a distinct difference between the it and the new fender. Obviously top notch, not a hack job.
Keep up the good work and thank you for making sure we was satisfied with our experience with you.
Suppose to be finished Thur; was told molding didn't arrive. Then Fri so I turned in my rental. Fri evening I learned (after 7 calls because I kept getting out to voicemail) that it wasn't there yet. Mon not ready and no call. Tue I had to call to find out it was ready. Went all weekend and a couple days with no vehicle to drive. Other than that they were friendly and I was satisfied with the repair. I didn't appreciate the runaround just because they were afraid to tell me it wasn't ready. I would rather hear it wasn't ready then to keep putting me to voicemail because no one wanted to tell me the truth!
The team was courteous and professional
From the receptionist to the appraisal guy. Everyone was great and the service time was excellent. I'll be back again. Thanks
The receptioinist was outstanding.
Thank you for everything. Your Staff and everyone involved were great.
The car looks wonderful. I was excited when I saw it. This is wonderful work!
The customer care representatives were so helpful, courteous and kind. I received updates as to the progress of the repairs of my vehicle and I GREATLY appreciated that.
When completed, my vehicle looked brand new as if there wasn't any damage to it in the first place.
If I may, I would like to thank each and every one of you for such excellent service. I would also like to say that the office staff were very attentive and made me feel at home.
Appreciate the service and updates provided by reed lallier
The Staff at the collision center were extremely professional and treated me with the ultimate respect. I fell in love with the text messaging system as well. Please keep up the good work and again thank you for taking care of my car needs.
That a good job looks great thank you
Service was excellent customer service was also excellent everybody acted as if they were my best friend. Thank you so much!
Vehicle completed on schedule! Really liked text updates!
always had great service from reed lallier
The customer service out did everyone that I've dealt with in the past. The work was great, but the way the gentleman handled my job was second to none. Hopefully I never have to return, but if I or anyone I know needs a good place. Reed lallier will be the only place I suggest.
There is a couple places where the paint does not look smooth on my front bumper.
I appreciate all the professionalism and great work performed by the collision center personnel. From my first encounter to completion they provided a pleasant experience and kept me informed the entire way.
My completion took Much longer than expected ( originally 6 days , but took almost a month and a half) . . . They explained exactly why there was a delay(damaged parts and more body work than originally estimated) and kept me updated every step of the way. My rental ran out 4 days before completion of my car and Reed Lallier took care of the bill also. I really appreciated that and I would MOST definitely recommend them to every one I know. Thanks again !!!!
Chevrolet did have my vehicle for a while but the repairs were done well.
Thanks to the helpful staff in the Reed Lallier body shop for being polite and helpful in fixing my Honda.
My experience with Reed-Lallier Chevy was outstanding. The staff was courteous and knowledge. Our Camaro SS looked like a new vehicle. We have been doing business for over 15 years with Reed-Lallier and all of my family members have purchased vehicles from them and the experience has always been above standard!!
Thank you to Ed and the front desk for great customer service!
And to the guys in the body shop for expediting the repairs to my car!
Job well done very pleased
Vehicle Make : Volkswagen
Good job thanks very much
Vehicle Make : Volkswagen
Great job! Thanks!
Very good and I liked the experience with of the rlc repair and will come back.
Thank you for all your hard work!!
I was very impressed, with the amount of hail damage I had on my truck I just knew it would have to be painted and possibly replace parts, but the dent specialist pulled every single dent out flawlessly! Thanks guys
I was truly amazed at how quickly I was returned my vehicle. The work looks great. The warranty of if the work that was done ever fails, return it and they would fix it. Wow!!!!
Everything is great. The girls at the front were prefect!
Please let me know who gets this. Please call John at ****-****-xxxx.
Thank you guys for your help and Mr ed was a great guy who took care of me along with the ladies at the front desk. I will always come back if I have an issue
The service was fantastic. The service advisor, Daniel Williamson was extremely helpful. When I picked up my car he took it to wash it again just to make sure it was pristine. The ladies at the front desk were very friendly and made sure the rental car company picked me up immediately. The car looks good as new. I will definitely refer my friends to Reed Lallier.
My CSR went in after a wreck my radiator leak all the fluid after the collision but they didn't even look at radiator to see why the fluid leaked out nor did they replace any fluid but they had my car 8 days their was nothing about the radiator on the invoiceso when they called me to pick up car no one explained what was done I had to ask a person who worked their if my car leaked all the antifreeze out when the truck backed into me wouldn't you think the radiator would have been punctured well they are taking another look at the car USSA is paying the bill but I am now skeptical about getting my car (worried)
You'll did a great job on fixing my car bumper. I need you to get fixed my dents OK
About eight months ago I had to use Rick Hendricks to fix my truck after someone hit me in the rear of the vehicle on the Raleigh expressway. Their body shop took forever to fix my car. I received no updates and when I called I couldn't get a single person on the phone to help me in finding answeres. All I recieved was the run around. On the flip side you guys were fantastic, efficient, quick and kept me updated on your progress. Thank you for your professionalism.
Excellent job and excellent staff. DJ was the reason I decided to get the job done there. His kindness and knowledge won me over even though I had all intentions of getting my car fixed at another repair shop. Thank you for a job well done.
Listen to the vehicle's owner please! If it wasn't for my persistence in understanding that my vehicle was NOT drivable, in which I was being told it was, I could have drove out that collision center, waiting on parts to come in, further putting more damage to the vehicle. The initial inspection phase with Reed Lallier was stressful, simply because my complaints about the state of my vehicle were being ignored.
Looked very nice, my car came back looking like there was never any damage.
I really don't need to be contacted! WE have already been through the whole mess and really don't need to relive it. You need to improve how you communicate with your costumers. We had no updates as to what stage of the repair process our vehicle was in. We received a welcome text and then a text about taking survey. NOTHING in between. NOTING... no text no call no email.
They were very professional and helpful by offering any kind of assistance as needed. The finished product looks great.
Outstanding results & in a timely manner. Would recommend to anyone!
Pleased with the quality work that was done on my vehicle
Excellent service and Friendly PEOPLE! Amy Cooksey is THE best. You have to lock her heels and promote or decorate her. Neil, Ed, Caitlin were especially polite and respectful.
THANX for a job extremely well done!
Robert "Doc" Patrick
Im so glad I bought a Chevy. Everything was so helpful, fast, and easy.
Awesome communication throughout the process. We're very helpful had us in and out dropping off and picking up our car.
I had a great experience overall. The only issue I had was the wait time for the rental car. People that arrived after me were taken within 15 minutes to get a rental and my 2 month old and I waited for over 30 minutes. I believe they weren't called right away even though I asked if I should call or if they would call as soon as I arrived. Didn't want my daughter out any longer than she needed to be.
You guys rock. Very impressed with the quality of service.
Great service! Ed was awesome and the lady at the front desk was more than willing to answer all my questions! Spot on!
Thank you for the excellent repair on my Spark! My car looks great.
They are amazing! Super quick and very friendly! They make a disappointing ordeal into something enjoyable:)
The car wad fixed in a timely manner. Customer service very professional. The work done to the car was done veryThank you REED LALLIER CHEV.ROLET
I did want an estimate for painting the hood and front bumper. Plus how much is a body kit installed and painted?
I want to thank everyone that worked hard to fix my car. It was an easy transition and the work was done in no time.
Great Staff and Servicemen. Very professional and infirmative with information.
Highly recommend! People were very courteous and helpful! Thank you!
Very cooperative and knowledgeable about repairs as well as insurance. Also everyone was courteous and helpful.
Great job on the car team.
I was very impressed with the updates that was sent out via text. It allowed me to plan accordingly whike my vehicle was being repaired
Great experience. Easy to deal with.
Have had a great time buying my truck and servicing it. My salesman Mario has been extremely helpful in everything. Would definitely recommend all my friends to shop here in the future.
Everyone was great. Accommodated changes. Very friendly and professional.
Great customer service and friendly helpful staff.