Upon learning that my vehicle repair was complete I found out that the rim on my vehicle was discontinued and there were failed attempts at contacting the insurance company to try and remedy the situation.
Additionally there was an area between the bumper and they're right rear quarter panel that had potential cracks and chips in the paint that was addressed at the time of the estimate. Upon receiving the vehicle I learned that there were no attempts to try and send down that defected area **** the area was freshly painted over. An extra 5-10 min with sandpaper would have eliminated this.
Finally, I also addressed the TPMS sensor that was illuminated after the Collision at the time of the estimate. After driving for 2 miles the TPMS sensor light illuminated and the issue was not fixed. After waiting 2 weeks for the vehicle, this workmanship is unsat.
Fresh black paint should have 0 swirl marks but due to being washed after paint swirl marks were put into the paint. there was light scratching up front that look like it was caused by ripping something off the truck. being a auto detailer i buffed those out and in 6 weeks ill buff out the swirl marks in the paint. in the future dont wash a car that was just painted.
My experience with your staff all the way around was great. I was kept informed thru out the process and was made to seem flawless thru out. Thanks so much and my car looks great.
Should be able to look over the car before signing the paper work
Your customer service was excellent!
Great job. Loved getting the texts keeping us updated.
I never like it when a one of my vehicles get damaged. But each time I have taken it to Spruce Park, you guys have done an excellent job fixing it.
Thank you all.
Looks great and it was done when they said it would be done
Thank you for the speedy job! I really appreciated all the updates!!
Best customer service ever and superior workmanship!! Thank you!!
I was very impressed with the regular updates on progress of the work. You don't normally get that courtesy with other body shops.
I Just want my license plate protector back and on the car!
They were friendly and professional. I felt they were open to any questions I might have. I feel they went above and beyond my expectations. I will recommend Spruce Park Auto Body.
I was very pleased with the work that was done and the quick turnaround time. Thank you.
Their updates via phone and text were very helpful
I was having a tough day when I came in to pick up my car. The fact that you detailed the inside - despite it having been a TERRIBLE mess - really made my day. Thank you!
Very professional, kept me very informed on their progress, very informative, very freindly, great attention to detail, took pride in their work and customer service. They went the extra mile to help me with my custom repairs and hard to find items for my car.
Great quality and efficient friendly service
Good service, excellent workmanship, and great customer service.
Thank you for your hard work. I think of quality when It comes to spruce and that is because of the many efforts made behind the scenes. Job well done! (Black Lexus LS600hL)
Again a job well done I will not hesitate to bring my vehicles to
thank you for doing a spectacular repair job on my van. A Special Thanks for keeping me updated as progress was made and delivering my vehicle to me 3 days ahead of schedule. I will definitely consider Spruce for any future repairs I may have. Many thanks to all of the Spruce staff.
Great experience! Liked the idea of getting text message updates and daily calls about the status of repair. Truck was done a day early and to top it off washed and vacumed. Some of the best customer service I have ever experienced hands down.
Excellent service! Appreciate all of the updates and you finished early. Thank you, and Merry Christmas!
The daily updates were excellent. Larry
I don't actually think it was their fault. It took a really long time to get the car done - over 6 weeks. They were very polite and gave me updates but it is hard to be 100% satisfied when you are without the car for a month and a half.
I am pleased with the service I received and I am very happy that it was finished ahead of schedule before the holidays. Thank you very much for helping us through this difficult time.
Overall the service was great, I had constant updates on the repairs for my vehicle. The staff was friendly at drop off and pick up of our vehicle, but I was upset when I picked up my vehicle and it only had 1 mile to go before it ran out of gas. I also have to take it back because not all work was completed and the wiper fluid container has to be replaced. Other than those two things the rest was excellent
I have used Spruce Park for over 12 years with every luxury vehicle I have owned. I have referred multiple people to you and would never hesitate to do so again as the best paint shop in town both for quality and customer service.
My car was ready before the estimated coomplete date and she looks great! Thank you
The car was done promptly, 2 days before the expected turn around time. The work was great!
Excellent service, timely correspondence, flawless restoration on what many were telling me was a totaled vehicle
Extremely happy with my experience with your company. My truck's repairs were better than I expected. I would recommend Spruce Auto Body to others.
Repair looks great. One thing that I was surprised to see is that the at some point someone from the Spruce Park had gotten out my jumper cables from their storage compartment in the back of the car and they were left out. I don't know if they were used or if the car needed to be jumped. It is a hybrid so the motor doesn't always come on when you start it. I have not had any problems with the battery and have not had any issues so far since return to me from Spruce Park.
I received regular updates. The staff was informative and my car was done on time with a lifetime warranty.
Ken went above and beyond to help me! I am happy with the customer service I received at Spruce Auto!!!
Awesome repair and service.... thank you very much. Willy
Was longer than expected 2' to back order????
Excellent repairs, very friendly and courteous staff. I was kept informed of the status frequently.
Other than a lot of dust, on driver side seat, and on hood had swipe marks very pleased.
Vehicle Make : Volkswagen
Shelly and John at Spruce Park Auto Body were the most delightful people to work with! Their customer service was absolutely amazing and made me feel confident that my vehicle were in good hands. I received weekly updates (text&calls) and my car was fixed before the estimated due date. The car turned out good as new! I am extremely satisfied and would do business with them again. Highly recommend John. Again, thanks Shelly and John at Spruce Auto Body!!!
ive always and have always been happy with Spruce parks performance. Their color match is incomparable.unmatched attention to detail and absolute highest quality of customer service. Mr MacArthur is by far the best.
You had my truck 4 mos.,running board is still on order , left turn signal has no amber bulb,& interior lights and dimmer not working like b/4
Dawn and staff were always friendly and a pleasure to deal with. I would recommend this company to anyone. Hopefully I would not need any more body work to my truck but if I had to; it would hands down go to Spruce!
We received excellent service from the front desk all the way to the guys who do the magic in the back. Thanks for you great service. We came back because we know it will be done right.
Nice job! Truck looks great. Definitely will refer you to others. Thank you much!
Thank you for the spectacular job! My car looks amazing inside and out!
car looks great and ready ahead of time thanks
More than satisfied with my service from Spruce Park. This is the second time I have had my vehicle fixed and it was fast and friendly service both times. I will definitely be letting my insurance company know about my great experience!! Thanks again!!
John was very helpful and courteous. Thank you.
I had a wonderful experience working with spruce park. john is so patient and so helpful be made a complicated situation very stress free and kept me updated and was always so nice. I had an incident with my new truck while my tacoma was still under yor care, and the bumper was dented I called he said come on in he met me at the door and fixed my truck in less than ten minutes with no charge.
On a horrible day john so me so much kindness and that sincere jester really helped me tremendously. I will always come to spruce park for all my automobile services I love yoir entire staff! I will share my excellent experience with others as well! Thank you all so much for such a wonderful experience by far the best customer service I have ever had and there was never any hidden surprises such as cost or delay or suprises! A gain that you so so much!
Vehicle Make : Volkswagen
You guys rock, thanks for going above and beyond to get my car fixed! (Wiring harness and full interior detail were a major plus) :)
As always, friendly and professional staff. And my car was done days before promises.