You were friendly, responsive and efficient. Thank you for making an emotional situation less stressful. I couldn't have asked for better service.
The car repair was completed earlier than expected and looked very good. The staff was very nice and kept me informed of the progress. Great job.
Guys were great, Finished work is incredible! Can't tell that it was ever damaged
I appreciated the regular check-ins via email on the progress of the work. It provided a tangible and personal link in what, otherwise, is a nebulous and distant experience. Thank you, Body Works!
I'm very pleased excellent work & great customer service
Where do I begin? From the get go you guys were awesome! Friendly over the phone service, accommodating in drop off, time of repairs, and flexible with everything from start to finish. Not to mention the quality of work. Thank you!
Customer Service was excellent! John and Derek are top of the line with communication, knowledge, and work! I am pleased with the experience and recommend them to anyone that needs body work done on the car!
We are very pleased with the high quality of the collision repair, and the exceptional match between the paint on the non-damaged panels when compared with the the paint on the replacement panels. Also, we were extremely impressed with the high level of professionalism and communication skills of Derrick Skinner. WELL DONE! Bill Kersten
Derrick was great. Made the difference between a terrible experience and a good one. Thanks for everything :)
We are very happy with the repairs on our vehicle. Derrick was extremely timely and helpful with providing information and updates. The quality of their work exceeded our expectations. We will definitely go back and recommend friends
to The Body Works team.
Rob and Nancy Decket
All aspects of this experience were handled in a very professional and efficient manor
From the time I arrived and met Derrick Skinner, to discuss the bumper damage and repairs, it was very clear that Body Works was the right place for the work. He was curtest, professional and positive that my Mercedes would look new again.I received timely progression of the repairs and upon completion my car looked fabulous. My appreciative thanks to everyone that worked on my vehicle.Thank You!!!!
My car looks brand new!Derrick was a true professional. He told me my car would be ready at a certain time and it was! I would recommend body Works to everyone. Thank you.........Al R
Working with a more expanded damage report the guys really worked to get my car back to me at the new promised date! AND THEY DID!
Team Body Works
VA Body works went above and beyond for me during the entire process! Derrick's communication allowed me to know what was going on with my car every step of the way. I highly recommend them and I would absolutely use them again for any repair I may need in the future. Thanks again!
Speedy service and above and beyond with the wash and interior clean. Much appreciated!
Thanks for providing timely updates and a job well done!
I was kept up to date on how the repairs were going. When it took longer than expected I was kept informed the whole time. Both Derekand Mike were terrific to work with. Thanks!
Excellent work. Appreciate the car washing and cleaning of interior.
Everything went great. All very professional. Thanks
The repairs looked great and as an added bonus my car was cleaned inside and out. Thank you!
Thanks for a great experience!
Danny and Abby S
The car was fix in time and they did really good job, thanks
I am assuming that the car is 100% once again,
after driving the car I will be able to tell
if all is working properly.
I was very satisfied with the whole process and it was a pleasant experience to deal with Body Works. Usually, my impression of body shops/garages is that it's a headache to deal with, and the place is dirty, there is a lot of waiting, the techs are impersonal, etc., but not with Body Works. Mike was courteous and friendly, the job was done super fast and done very well, the place was clean and presentable, and I was just happy with the whole experience. The process was simple and fast and everything done with professionalism.
Thank you for a pleasant experience in dealing with the unpleasantness of auto damage. I will recommend your shop to my neighbors and community.
Great work, thanks again.
Very fast service! I also liked the personal ride into town to get a rental car...a nice touch.
Vehicle Make : Volkswagen
Those daily updates are invaluable. We all understand delays, but getting a "heads up" in advance of a disappointing call about a delay makes it so much easier to take. And yes, getting your car back cleaner than it was prior to going in certainly helps.
Done a week early. Well done!
Did a great job. Very friendly
Work completed in a timely fashion as requested, all work looked to be in excellent condition, truck was returned to me cleaned inside and outside, very satisfied, highly recommend company!
Excellent shop. Would highly recommend it to anyone needing bodywork.
The team was great and communicated with us every step of the way. Thanks!
You guys were awesome... The work was done so fast, I was surprised, and it looks very good. I am grateful for your prompt service! I would recommend your company without reservation.
We have not been involved in an accident in 20 years. At the start I would have liked to understand the use of "after market" parts vs Subaru parts. Don't know if I really had a choice or not, but it was never mentioned, so I assumed it would be repaired with Subaru parts. The car looks good though and seems to be a good job. thanks
Vehicle Make : Volkswagen
Nice guys, honest work, I was always kept updated of my car progress, and the turn around for the fix was fast. Excellent experience overall
I was very pleased with the repair service you provided. I was able to give you all 10's with the nationwide survey I sent them. If I need service in the future I will gladly use your shop. Jimmie S
Thank you everyone for doing such an awesome job on my Avalon and thank you Mike and Derrick for the awesome service and frequent communication!
They did awesome job on my car.
You guy did a great job. Thanks
Very impressed with your approach to business. I will recommend to anyone. Thank you.
I appreciated the regular updates and then the excellent work upon retrieving the vehicle.
Great communication from the start all the way through the process and completion of our vehicle. The car looks like new! Thank you!
You all did a fantastic job with our RAV4. It looks like new. I wrote a positive yelp review and Nationwise insurance review. You kept me informed and finished the job on time, even though you had it over the winter storm. All the best.
Thanks for the great work.
My car is like new, I love the team, manners and times.
I am extra happy with the service...
My car looks amazing! I would recommend Body Works to everyone I know!
When I first talked to the guys there, they gave me a date to bring the car in during the next week. When I explained my situation, they immediately made room for me. I really appreciated this.
My car is not complete although they said it was I'm driving it with a missing piece I'm not happy at all I had terrible communication with them I will never ever take my car there or recommend them
Everyone was so nice and friendly that I enjoy taking my car to them.
Billy and his crew did an excellent job in repairing our BMW 528I, very pleased !
Thanks guys, Jeff and Cindy Weldon
beyond excellent servicehey vero very special thanks and thumbs up to Derek and Mikevery special thanks and thumbs up to Derek and Mike
Communications through email is a great way to keep people, who are always on the "go," informed! Having someone answer the phone, instead of an automated answering system, is also a big plus for me.
We really appreciate the amazing customer service from Derek and the quality of work! From everyone! We are more than satisfied with the entire experience!
It was a pleasant experience to deal with Body Works. Everyone I dealt with was informative and anxious to do a good job. We are very happy with the job that was done on our car. Thank you, Bill & Donna S
Everyone did a amazing job on my car .???? The people that work at The Body Works are extremely nice and they listen to you they really do care . That means a lot to me so thank you to The Body Works Team for all of your hard work .???? I will return to The Body Works for all my car repair needs .
Derrick was so helpful, explained everything wonderfully and was great to work with. Everyone at the shop was friendly everytime we came in and the completed work looks amazing! Thank you so much.
Thanks to Derrick for his tips dealing with the insurance and rental companies! His advice was invaluable. And the car looks beautiful.
Everything was outstanding from your communications to the work performed. Love the e-mail notifications!
It was a job well done by everyone! Excellent service. You took a stressful situation and made it so easy. Derrick was wonderful to work with.
Thanks again! We will continue to request you for any car repair needs through USAA.
The repairs were swift and the costs were as stated. The service was some of the best I've had in my 35 years of driving! Thank you!
Repair looked great and professional. Updates were automatic. Car was returned very clean
Derrick was great to work with! Loved the text message updates. The work on my car looks perfect and was done quickly. So happy, I chose body works over any other place in town. Excellent customer service!
I really appreciated the email updates on the status of the repair - so helpful! Everyone was so nice and accommodating, too!
You were quick, professional and the work is perfect. Thanks!!
My car has never looked so good! I love the frequent emails and email in general as a way to communicate. Thank you so much for handling my car so well! I will recommend you to everyone I know. Michelle Wood
Good job done in a timely fashion,
Thanks! Loved the friendly service, the updates via text and the beautiful repair! I'm glad you are a trusted USAA service provider! Derek, thanks for all the help!
It took awhile for the rear bumper part to come in,but otherwise the service was excellent. I hope I don't have to see you again; but if I do, I wont hesitate to call or recommend Bodyworks. Thanks
Excellent customer service and my car hasn't looked this good in years! It's always an annoyance to be in an accident but you made the repair process so easy and painless. Would highly recommend you to my friends. A huge thank you!
Vehicle Make : Mitsubishi
Excellent customer and vehicle service. Convenient location and rental availability.
It was so nice being kept up to date with the progress of the repairs. It looks great and body works Was always so wonderful a d easy to collaborTe with in the repairs.
Friendly and experienced staff; made situation comfortable and did a great job on car.
excellent service and very convenient!