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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 667 reviews 66%
4 star 153 reviews 15%
3 star 23 reviews 2%
2 star 77 reviews 8%
1 star 85 reviews 8%
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(All Vehicle Makes)
Moyne B.
Vehicle Make : Lexus
5 out of 5
4/10/2024
Service advisor Armani was friendly and professional.
Kimberly V.
Vehicle Make : Lexus
5 out of 5
4/6/2024
The team kept me updated and always answered my questions in a timely manner.
Woody F.
Vehicle Make : Mercedes-Benz
2 out of 5
3/27/2024
You kept my car for over a month for a simple scratch repair.
Trish H.
Vehicle Make : Vehicle
2 out of 5
3/27/2024
I already did this survey. The fact that you are asking again proves my point about poor customer service. There was a series of poor communications and delays with my service. The end product is great but the customer service was terrible.
Gary L.
Vehicle Make : BMW
5 out of 5
3/23/2024
Very courteous, efficient and responsive to inquiries during the process.
William J.
Vehicle Make : Mercedes-Benz
5 out of 5
3/13/2024
Representative was very courteous and professional and the car looked perfect when I picked it up.
Babena S.
Vehicle Make : BMW
5 out of 5
3/1/2024
John and Anna kept me informed throughout the process and were wonderful to work with!
George R.
Vehicle Make : Porsche
5 out of 5
2/16/2024
Dawn was awesome to work with. She communicated at every step which is very important when you are without your wife's car!
Norma D.
Vehicle Make : BMW
5 out of 5
2/8/2024
It was all A+service.Thank you Ryan and Terrance!
Gary W.
Vehicle Make : Lexus
5 out of 5
2/8/2024
Excellent service in a very short time!
Sandra B.
Vehicle Make : Mercedes-Benz
2 out of 5
1/31/2024
I have submitted my critique two addtional times, so please don't ask again!!
Abhishek B.
Vehicle Make : Vehicle
4 out of 5
1/23/2024
Vicktor and Harley were great. They were very responsive explained the process clearly and got my tesla fixed in record time. The front desk ladies not so much, when i was making final payment i asked if there is any Hendrick promotion or coupon which could be applied she rudely said its not walmart. I am Hendrick customer for a decade i know that there are promotions or coupons for service.
Darren G.
Vehicle Make : BMW
5 out of 5
1/20/2024
Great performance and completed in a timely manner.
Alyssa S.
Vehicle Make : Lexus
1 out of 5
1/18/2024
Advisors promised car and didn’t deliver on time
Jamie W.
Vehicle Make : BMW
2 out of 5
1/13/2024
I’ve provided my comments in a prior survey.
Shaletta M.
Vehicle Make : Jaguar
5 out of 5
1/9/2024
I had a wonderful experience with Hendrick Luxury Collision Center Charlotte. Dean took very good care of me from the very beginning to the end. I would highly recommend your Collision Center. I appreciate the job well done on my vehicle!
Brian C.
Vehicle Make : BMW
1 out of 5
1/3/2024
Following a car accident in early November, I had my car towed to Hendrick for the repair work. Unfortunately, damage to the shift connector was not discovered until all the other repairs were completed. I had to take my car into my usual auto repair place where the problem was diagnosed. That took 2 days. I am scheduled to bring it in next week for the actual repairs to be done.
Dorendra A.
Vehicle Make : Vehicle
2 out of 5
12/20/2023
I am completely satisfied the mechanical part of the work but there is plenty of room to improve on your communication and administration part. Because of the poor communication, I lost insurance sponsored vehicle, which caused tremendous amount of difficulty to manage my daily work.
Sonjia V.
Vehicle Make : Lexus
3 out of 5
12/17/2023
Poor customer service Poor communication We will never patronize Hendricks again
Roni P.
Vehicle Make : Toyota
5 out of 5
12/6/2023
Terence was amazing and the work is stellar!!

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