Body Shop

Real Reviews From Verified Customers

William J.
Vehicle Make : Mercedes-Benz
5 out of 5
3/13/2024
Representative was very courteous and professional and the car looked perfect when I picked it up.
Babena S.
Vehicle Make : BMW
5 out of 5
3/1/2024
John and Anna kept me informed throughout the process and were wonderful to work with!
George R.
Vehicle Make : Porsche
5 out of 5
2/16/2024
Dawn was awesome to work with. She communicated at every step which is very important when you are without your wife's car!
Sandra B.
Vehicle Make : Mercedes-Benz
2 out of 5
1/31/2024
I have submitted my critique two addtional times, so please don't ask again!!
Abhishek B.
Vehicle Make : Vehicle
4 out of 5
1/23/2024
Vicktor and Harley were great. They were very responsive explained the process clearly and got my tesla fixed in record time. The front desk ladies not so much, when i was making final payment i asked if there is any Hendrick promotion or coupon which could be applied she rudely said its not walmart. I am Hendrick customer for a decade i know that there are promotions or coupons for service.
Darren G.
Vehicle Make : BMW
5 out of 5
1/20/2024
Great performance and completed in a timely manner.
Alyssa S.
Vehicle Make : Lexus
1 out of 5
1/18/2024
Advisors promised car and didn’t deliver on time
Jamie W.
Vehicle Make : BMW
2 out of 5
1/13/2024
I’ve provided my comments in a prior survey.
Shaletta M.
Vehicle Make : Jaguar
5 out of 5
1/9/2024
I had a wonderful experience with Hendrick Luxury Collision Center Charlotte. Dean took very good care of me from the very beginning to the end. I would highly recommend your Collision Center. I appreciate the job well done on my vehicle!
Brian C.
Vehicle Make : BMW
1 out of 5
1/3/2024
Following a car accident in early November, I had my car towed to Hendrick for the repair work. Unfortunately, damage to the shift connector was not discovered until all the other repairs were completed. I had to take my car into my usual auto repair place where the problem was diagnosed. That took 2 days. I am scheduled to bring it in next week for the actual repairs to be done.
Dorendra A.
Vehicle Make : Vehicle
2 out of 5
12/20/2023
I am completely satisfied the mechanical part of the work but there is plenty of room to improve on your communication and administration part. Because of the poor communication, I lost insurance sponsored vehicle, which caused tremendous amount of difficulty to manage my daily work.
Sonjia V.
Vehicle Make : Lexus
3 out of 5
12/17/2023
Poor customer service Poor communication We will never patronize Hendricks again
Roni P.
Vehicle Make : Toyota
5 out of 5
12/6/2023
Terence was amazing and the work is stellar!!
Michael M.
Vehicle Make : BMW
5 out of 5
12/6/2023
Thorough repair and Corey and Stephanie kept me updated all the way! Great work! Thank you.
Tony M.
Vehicle Make : Mercedes-Benz
4 out of 5
12/1/2023
Your guys did an excellent job with my hood and trunk panel adjustments and hood badge replacement! Courteous and attention to detail was terrific!
Raymond D.
Vehicle Make : Vehicle
1 out of 5
11/24/2023
I have gone over this that the door gap is way off the molding sits higher and the paint is wavy on the quarter panel and I got told it’s a Teska that what you get. The manager of the body shop said to bring it in and he would check it out but after months without a car paying for insurance and everything I don’t have hours to sit around and wait. It’s the holiday season I’m moving and don’t have time to miss from work and be stuck when it should of been fixed the first time property and the service person when I told him should of not said it’s a Teska that’s to be expected. The car was covered in dirt and I could see it then the service person wiped the dirt with his hand, and not spray it off and wipe it off so it wasn’t causing scratches. But it’s a Tesla and I guess I get what I get and it doesn’t matter
Alicia D.
Vehicle Make : BMW
5 out of 5
11/12/2023
Good customer experience.
Zenita H.
Vehicle Make : Range Rover
4 out of 5
11/12/2023
I am not only completely satisfied, I am GRATEFUL! I am new to the area, had no idea how to navigate the situation or my insurance company. Dawn and Dean took care of EVERYTHING. Even got more money from the insurance company than they originally approved. I am so thankful and truly appreciate the care that was given to my car, and me. My car looks better than when I purchased it. THANK YOU!
Kala B.
Vehicle Make : Lexus
5 out of 5
11/4/2023
I’m so happy Hendrick luxury collision center was able to repair my car. My car looks like a brand new car now !
Anne G.
Vehicle Make : Porsche
2 out of 5
10/29/2023
I was extremely disappointment with the lack of communication to get updates on my car. I would never recommend you after my experience! My calls and emails would go unanswered, my request for return calls never happened. Absolutely terrible customer service!

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