Amoira and Tory did great jobs!
Having been told the car was ready and I, Kathie arrived to pick it up, the rear door had to be adjusted, the pin stripe on the passenger driver was practically pressure cleaned off. The adjuster was made aware. I told him i would take a better look with my husband.Since leaving the lot due to the long delay while waiting I had to extend my lunch, we have found that the passenger driver side door lock does not lock or unlock the door with the button on the handle, the Left rear quarter panel has scratches and buff marks, the rim repair is not acceptable. The remainder of the rims looks as if an abrasive was used to clean them. My husband Peter will be calling Justin the morning to discuss the issues and plan. Very dissatisfied.
Service rep was thorough and professional
Vehicle Make : MERCEDES-BENZ
Friendly, professional and did an excellent job.
Very good work and speedy thanks so much
They did a good job
They kept me informed
I liked the status reports.
As always great customer service.
They did a outstanding job from start to finish. And amore was a great rep.
You did not complete the repair. You did fix rear bumper damage , and light , but failed to buff , and or repair the paint damage on rear cargo door. .in fact, the word buff is still written on my Yukon XL where you did not fix it. You did Bill my insurance for it. I will notify them. Also, the entirety of my business, no one ever got my name right EVER. I can’t tell you how many times I corrected people.
Vehicle Make : VOLKSWAGEN
Your employee Amoria Bit’d & her manager John went above and beyond to repair my vehicle ack to perfect. They also went above and beyond dealing with handling the insurance process with State Farm. Which wa which was Not easy to resolve at all.
So happy that they got it done though .
My car looked brand new after finishing up at Hendrick Collision. They did a fantastic job. Amoria was awesome and gave me periodic updates whenever their were changes and explained everything thoroughly. Would highly recommend Hendrick Collision!
I worked with Dave, Amoria, and Curtis and they all were an awesome team to work with!!! Thank you all so much!!!
We are very excited, our vehicle was completed ahead of schedule and your employees did a fantastic job with the repairs and also keeping us informed on how the process was being done..
Thank you for a job
They got thing done on time.
The repair process was surprisingly quick and our RHCC liason was very effective at keeping us informed of progress. We are very pleased with the results of the repair, including the respray, and if you didn't know it had been damaged you wouldn't know the car had been repaired.
Great job by all!! Not that anyone enjoys going to the “collision center” as it’s never fun to get into accident or have your car wrecked. That said Amoria did a great job with communication and assuring my wife’s car was repaired to my satisfaction and in an efficient manner. Thanks Amoria and City!!
Kayla Lyons was great to work with. She was very responsive to all of my questions. Kayla was very knowledgeable and very professional. She definitely knows that it’s not just about the service you provide but the actual customer experience is important as well.
Everyone is kind and patient.