I was not able to get my car as promised because of a problem
Good service and I liked the status updates. There were technical problems with credit card machine when picking up- it cost me time but all else was good
Thank you for keeping me updated
The repairs were completed on time and the car was returned looking great.
Jennifer was very nice and the young man I don't remember his name and Stephanie. I was updated every day. The whole process was great.
Great customer service and alerts to know what's happening. Thank you! I will def use your service again.
I left a glowing review on Yelp. That's how good it was.
All were very professional and helpful. Thank you all wishing all a Happy New Year.
Job well done! I am happy with the service. It was quick and convenient that eveything is there. Thanks also to Tony of Geico.
Staff is efficient and professional
During this holiday season I felt bad telling the boss Juan about the park person, I think I took it too far, pls give my apologies to him, I wasn't aware of the parking presedures. I recieved very good service frm all. And I thank yu very much , the wrk is really nice!????. Wishing you all at Avalon. collision a very happy holiday season.
Always have repaired excellently.
I am very grateful to your Avalon team, especially, Jennifer Hundley, who went out of her way to keep me informed and reassured. And to the wonderful young lady on the,front desk, and Antonio Gonzalez, of Geico. I am so grateful to all of you. Thank you.
I'm very happy with the way they took care of my car!!
Quality of repair exceeded our expectations.
Very good service with helpful people!
Nice job, I'm very happy with my car. You are
Very profesional and I will tell my friends about
Your services. Thank you again
The paint job was horrendous. You can see lumps everywhere. The rear bumper was reassembled with the use of a plastic pry tool scratching the paint where it was applied. In addition, the corner of the bumper was sticking out. The bumper applique was all scratched in addition to scratching the paint job. Avalon did excellent work on our first vehicle brought there. Because we were impressed the first time, we had no hesitation bringing our future cars back to Avalon. What a big disappointment this time? The craftsmanship was 180 degree different from our first experience. Avalon should do a quality control before calling the customer to pick up their car.
The most annoying part about a car accident especially one that you're not at fault is the headache dealing with the repairs. Avalon Collision Center made it a very pleasant experience guiding the client through the process from start to finish with constant updates via text messages. Your exemplary customer service made us at ease trusting you'll restore our car as if it was brand new which you did. We cannot THANK YOU and your staff enough. Keep up the good work.
Appreciate the real time status and information provided whenever I had general and specific questions. The staff is soo professional and courteous with the right focus on customer service ie Steph, Verinica and Jennifer
The team was very informative and very helpful.
Very please. Car looks just like when I bought it a month ago.
Service was excellent and car was ready right when it was promised. Geico Rep and Avalon Staff very professional and helpful,
You guys rock! Everything you told me you would do, you did. You kept me informed, Awesome. The work you did was of professional quality. Thank you so much. You will be getting all my work. Also, I will be spreading the word. Going on Yelp to give you 5 stars.
We appreciate the efforts of your team to keep us apprised and updated concerning our vehicle. Everyone was so nice. We appreciate the excellent repair work and also the unexpected washing of the car. Thank you for your excellent service. Nathan and Xiujuan
I appreciate that I received regular texts regarding the progress of my car. Customer service was great. I will be using your services again and would recommend Avalon to anyone.
I am very satisfied with the service .
Very helpful , nice staff , Great work ????
Thanks for the updates and keeping everything clean.
Jennifer offered excellent service. Definitely above and beyond. Thank you!
Thanks for the great service
Thank you guys for great service.
Thank you. Very nice people
you finished job a whole day sooner which help me a great deal and the car look go good Thanks
It's hard to believe the whole process operates so smoothly and efficiently and your customer service is excellent thanks for everything
The numbers 1500 decals on both sides were taken off and not put back on>
job well done not using after-market parts
The team was outstanding..went beyond the call. Completely satisfied.
I want to thank all employees who took excellent care of our Nissan. It was taken care of in a timely matter and the car rental was great!! Our truck looks like it's brand new the way we bought it. Thank you all for the wonderful job and friendly expierance which made our situation much easier to deal with. Lydia and Manuel
I want to thank Avalon employees from the front desk,sorus all, and the gentleman that did the repairs . Everyone was so nice and answered any questions I had and would give me updates on my car. Not to mention your quick service. I am totally satisfied. Thank you all again. Yolanda R
Thank you very much for doing a great job. :-)
I usually fast reliable good work
I really appreciate the way I was kept updated on a daily basis
Thank you for doing such a great job on our vehicle.
My car looks like the accident never happened.
Avalon collision did a GREAT job on my car and they kept me very informed on the progress of my repairs. Everybody that I spoke to was very nice. Hopefully I won't need this type of service again but if I do Avalon will be the one to do the job. Thank you Avalon and Geico.
Clear and complete communication makes it obvious that your team does this a lot and does it well. The only possible improvement would be some Saturday hours for pick up and drop off, even if the rest of the staff is not there. I don't have any complaints, and the work looks great.
Repairs looks excellent and it was quick!
Needed to take car back three times for repairs to be completed properly.
So far so good!! Amazing work
We were kept well informed about the repairs and progress.The work performed was outstanding. I would recommend this facility to family and friends. Thanks again for your service.
Everyone was just the nicest and thank you to everyone that helped me with the car it came out better than ever!
Yes, Avalon did a great job. Even though it took time, I appreciate the work the employees did.
Your entire staff from the time I dropped off my car, the updates & when I picked my car up went OVER & BEYOND to take care of me. They were ALL very respectful & explained everything to me & what to expect as soon as I walked in the door. They took care of me like I was the Geico customer.
I was in the insurance business for over 25 years & I was AMAZED how AWESOME the WHOLE STAFF was to me! I didn't have to worry because they ALL set my mind at ease. THANK YOU!!!! :)
It would be super nice if my blinkers worked. I asked twice if the car was thoroughly inspected and road tested. It took an extra TWELVE days to fix. I'd would like to think extra attention to detail would have been in order. And yes, the lights at all 4 corners were involved in the repairs either functionally, materially, or for access.
Excellent service. Employees are professional.
You guys did a great job & gave the car back in a timely fashion.
The people that worked there were very nice and helpful. But some were kind of awkard, enterprise rent a car guy was trying tl get to know me, just give me my ****
Did a good job this time.
Your office team is fantastic, the work was extremely well done! Thank you!
Everyone there was great. Stephenie and Juan went above and beyond. I tell everyone how nice it is to work with Avalon.
I am very pleased with my experience at Avalon Collision. I am happy to recommend them to anyone needing body repair for their vehicle. Thanks for your good work. Everything looks great!
Vehicle Make : Volkswagen
Everyone was very friendly and helpful. They even got me into the rental I wanted after I had a hard time with them.
Great service! Appreciated the text updates. Thank you!
I was kept informed and updated.
The people working there are very nice and very friendly.
The work was flawless.
Repair looks as good as new
Some paint issues on the door.
Front pass door lock not working right
All the ladies in Avalon collision center were very friendly, answered all my questions and the entire job was done with timely manner also the work was done with great care and precision. Thank you very much Avalon and Geico "where the guy go"
Juan is always awesome! Stephanie is also very helpful. It was my 5th visit.
I have alwyes recommended Avalon. I like all aspects of the service.
nothing i would like to say, thank you
It's seems like they just applied paint on the scratches without fixing the rearview bumper which is still making a lot of noise. When I have time I will bring the car back for thorough fixing.
Everyone was very nice and professional
Everyone friendly. Great service. Made us feel very confident that our car would be professionally done. And it was! Thank you!
My car dashboard full with dust I left my car in the lot very much cleaner then this
Your office staff are the best! Veronica has a great way of dealing w/customers,
whether in person, or on the phone. I'm sure she is mentoring Stephanie in
how to deal w/the public.
I have had the unfortunate experience of being in a few accidents in the past couple of years. I am very glad the Avalon is now a Geico preferred repair shop.
Rev. Dr. Terry I
Nice doing business with you.
No need to change anything my experience with you guy was excellent. thank you very much
The wrong grill was ordered and installed. They ordered the new correct one, but I'll have to take the truck back to the shop to get it installed. Inconvenience. Other than that, everything looks good. And the office staff is very pleasant and expedient.
I had never taken my car there before. My insurance said they were on their list of preferred body shops so I took it there. Now I know why they're on their list. GREAT WORK! Looks awesome! Thanks! - Tony A
Unacceptable amount of glass left unclean makes me feel unconfident about quality of work. Still finding large chunks of glass even in the front of the car interior that is clearly visible. Even some left around the gear shift knob and front seats.
everyone new their jobs and did them well. The repair was perfect. thanks for making the whole experience seamless-
Great job keeping me updated about the progress on my vehicle.
Satisfied and happy ???? Good job!!
Great job. Fast service and very nice office staff. I especially appreciate the texts and phone calls with updates during the process. i hope i won't be needing to get my car fixed again but if i do, I will definitely return to your shop. Thank you.
Just thx. Car looks great.
Great people there. They did an excellent job
I cannot thank them enough everybody
Was so helpful Adjuster, Stephanie , Cuco
I was in great hands with the whole team thank
Everyone was friendly, knowledgeable and professional. The staff kept me informed through every step of the process. Veronica, Jennifer and Cuco all impressed me with excellent customer service. Thank you.
Made my Lexus look pretty again
the staff are completely professional and very courteous I will always take my cars to your shop
Everyone with whom we had contact was both professional and knowledgeable. I appreciated the updates and the explanations when we had questions. Thank you for your service.
great service excellent work very satisfied
Very courteous and my truck look beautiful upon completion
Great experience start to finish
Vehicle Make : Volkswagen
I loved the service I got from everyone at Avalon!
Completely flawless and painless transaction. Thank you Avalon for the amazing service I received all the way from estimate to picking my car back up.
Please never contact me again.
I love how you all kept me updated along the process,and also how you met the estimated completion date
Good work on time. Thanks.
Your staff is amazing! I am a return client. I have taken 4 of my cars to your establishment . Excellent work .. I have taken my car & paid privately & paid for my cars paint job. I will return.. A big thank you to Juan, Stephanie& Arturo or Arthur for the great service for a job well done !!! My car look amazing!!
So far I am impressed with the efficiency and speed! Very courteous staff I would recommend your service anytime.thank you. EM
Absolutely the most amazing customer service in the industry! Textbook ! I am completely satisfied with my experience,and recommend Avalon Collison Center with 100% confidence to anyone needing auto repair.
Great job and excellent customer service!
Thank you for your work and customer service. My bumper looks perfect, and the Avalon staff was friendly and knowledgable.
You guys were amazing. Even detailed my car. Daily updates and done on time. I would recommend you to everyone.
the new work versus the old paint caused a color shading difference I was a bit concerned but told it will fade soon otherwise all is well
Was very pleased will tell friends abot your service thank you
Efficient in fixing car. Good job.
Everyone was polite and helpful
You have a great team.
Everyone has a great attitude, always wearing a positive attitude even in a potentially awkward situation.
Great service and communication
Am satisfied but their estimate was off by more than 40 %.
My car looks great. It's like getting a new car all over again.
Thanks for doing such a good job,
The repair was done so well like nothing ever happened!! I love the lifetime warranty on the repair because it shows you stand by your work! I also appreciated the detailing of my car at the end! That is excellent customer service! I also love the text updates I received and the easy process from start to finish! Thank you for also matching the price of the estimate! I will refer many others to you!!
You guys exceeded my expectations. Juan Madrigal and Stephanie displayed professionalism and outstanding customer service. Keep up the great work!
Avalon did an amazing job! Customer service was great! The employees were friendly and very efficient!
Great experience, very good staff excellent workmanship. Very satisfied with repairs. Thank you Avalon Collision Center.
Very professional, Cuco and staff were a pleasure to deal with. I would recommend Avalon to anyone. I was always informed of the progress on my truck. The work was completed when promised and the work was exceptional
Very professional and friendly.
The customer service was great! They kept me updated with the progress of fixing my car in a timely manner-even through the holidays! My car looks better than ever!
Everyone in the office aswell as the mechanics were amazing. I'll be back for sure.
Since the process of repairing my Car you all have been great! I truly appreciate the way we were taken care of. Your professionalism and consistency stands out. You all definitely made what could have been a stressful situation a pleasant experience. Thank you all. God bless
Great job in keeping me informed. They took special care in making sure all the details were covered. I will recommend this shop for all that might need repairs in the future. Stephanie in the office was a pleasure to work with.
I would definitely refer you to my friends and relatives. Well done! Thank you
Super friendly staff. ! They make me almost want to get into a car accident so I can come back :) haha
Very helpful, always answers the phone, and fast great work!
Thanks for the little extras like polishing my headlights. It is much appreciated! Nice friendly service. I hope I won't ever have the need to go to your shop again but if I do I will be back. Now I have a place to recommend to my friends.
I was satisfied with your service.
You need more customer parking.
Your service was so efficient and professional. The entire work process ran so smoothly. My Truck looks new again.
Thanks so much,
Exceeded my expectations. Very professional, pleasant experience.
It was a very easy hassle free experience. Everyone was very nice and friendly. My car looks great too.
Everyone was very helpful and prfessional
You were off on the timing of my repairs by 5 days. Had to rearrange somethings so I can lock up my car. Other than that things were good.
Great customer service! I appreciated getting a personal phone call on the update of my repairs on a regular basis.
I got my car back before the date they had quoted me. It looked like a new car!
Great job and fantastic customer service!!!!
Looks good and done on time
Thank you for all your help
Poor or no communication with status of repairs. Multiple promised dates not met.
Courteous! Friendly! Expedient! Everyone I encountered was pleasant & provided me with excellent customer service.
I am impressed by the excellent customer service and the quality of work Avalon provides. I would give 10 stars- 10 being best.
Everyone I dealt with was curtious, helpful and professional