Vehicle Make : Volkswagen
Completely satisfied with every facet
****. The car didn’t start when I came to pick it up... took 5 ****/2 hours for it to be resolved
2. Back passenger door will not open from the inside looks like a part is missing
3. My jack was laying in the back cab not out away not sure why it was used in the first place
My ac system is not working along with my alarm system
Prompt and friendly customer service.
I was told my car would take three days longer due to additional repaid so I filled my rental car with gas thinking I would have it over the weekend and half of the next week
. They finished the repairs Friday so I paid $45 for gas for nothing . The rental was empty when I got it!
Great service the moment I filed a claim.
Recieved my car within 3 days. Texted up dates daily on car.
My car came out beautifully and much faster than anticipated! I give Avalon 5 STARS!!!
Very professional and courteous. Job extremely well done
Vehicle Make : Mercedes Benz
Great job friendly staff very easy to work with
Delays with parts caused the vehicle not to be ready as scheduled. Customer service is very good !
I was really impressed on how quickly they returned my jeep they work really fast.
Always a great experience when I come to Avalon. They are always profesional and they always keep you updated with what’s going on.
Everyone that I spoke with at Avalon had superb customer service. Brian, Jessica (Geico), and the ladies at the front desk were all very well spoken and welcoming. Brian went the extra mile everytime explaining the step by step process of what the repairs will be and so on. The updated emails from Avalon though automated were appreciated. Definitely top 4 shops I've ever been to.
I spoke to Brian about this already the only blemish to my 100% satisfaction was the broken headlight washer. I know they will fix it but trading one repair for another is an inconvenience and unfortunate occurrence because their tech did not update me I had to find that on my own.
Jennifer, Stephanie and Wendy were all wonderful to work with
I highly recommend Avalon
I had a great experience with Avalon, Jennifer was helpful, honest, informative, and professional. She told me exactly what to expect. She made the process pleasant and painless. The car turned out beautiful. I also really appreciated updates I received via text. This whole experience exceeded my expectations. I would highly recommend this company and use them again. They turned a bad experience into a great outcome. Thank you guys!
Repairs were complete, well explained. Thanks to your very thorough and professional staff.
Great service, great work, nice people
Brian was so kind and explained the entire job to us. The repair made to my car was not an easy one, but I appreciate all the work that Brian and his team did. Communication is a big thing for me and I was happy to see how much it meant to everyone at Avalon as well with daily updates and phone calls when things didn't go as planned or whatever it might have been. Thank you and job well done! My car looks like it was never rear ended.