Mountain View Body Shop

Not a very good experience— had to go back there 4 times. When i picked up my car, I sent it back because there was a scratch in the area where repair was done. Went back to pick it up - tpm light and ither light popped up. Was asked by carlos to return it for reset. Tried to do the reset multiple times - did not work. Brought car back, reset again, carlos drive my car and tried to do the reset - it didn’t work. Asked me to drive on 101, i did. Reser didn’t work. Went to my mechanic — you did not replace the tire sensor after you did work!!! Seriously?!? Awful work, awful service.

Excellent performance. The car looks great. Performance was what I was told to expect.

Great job. On time, high quality results. Very fair pricing for owner paid job.

Andrew was great. Body shop work was outstandin. The lady at the front desk was extremely rude and not helpful to questions I was asking and shouldn’t be in a customer service role. Andrew was quite the opposite and answered all my questions politely. But the quality of the workmanship was enough for me to overlook those rude interactions.

Excellelnet work. I liked being kept informed of progress of the repair.

The repair took longer than expected, 3 weeks vs **** week, even though we paid in advance for parts and waited for arrival before dropping off the car. Each week in the shop we heard about yet another part missing, and another week waiting for it. causing a longer wait. MV Body Shop could do better here. However, we appreciated the frequent text updates and thought the high quality of repair was great. We also really appreciated that the car was washed and cleaned inside and the battery was charged before returning the car to us. Thank you!

Good follow up

Awesome job.

Thank you for the speedy repairs.

Thank you everything went as planned!

Thank you for cleaning the car

I'm finding too many problems that I am starting to doubt the overall quality of your work. For example, (****) the rear liftgate pull handle was completely misaligned when the car was delivered (problem addressed); (2) the liftgate interior panels were loose and later verified clips were broken during assembly/disassembly (parts are in order); (3) valance panel was painted together with the bumper cover as if they were a single unit (this is not the way to do things properly!); and (4) the paint job has visible imperfections that need be corrected. When talking to the manager, Andrew, he said the paint issue (4) can be easily corrected with 'sanding & polishing' without the need of repainting given the small area affected by the over spill. However, if the result is not to my liking he would repaint the bumper cover. I agreed to take the car back when the interior panels arrive (2). On the valance issue (3), he is trying to convince me the problem is barely visible but if that bugs me a lot, he would need to remove the bumper cover and valance to be repainted. At this stage, I will wait for see the outcome of 'sanding & polishing' before I decide to have the whole thing redone.

perfect, except for bits of blue masking tape

You have done a very nice job and the communication was great!

excellent job done on the car. the paint job was flawless and status reports were great.

It was completely negligent of them to not keep the car charged to a level that wouldn’t have drained the 12V battery. Imagine taking you pet to a vet for surgery and having the surgery completed, but the animal not fed and dying of starvation when discharged. Repairing teslas is not the same as caring for them. Would they have left the headlights on for weeks on an ICE that was being repaired?

service was performed by a professional team.

Thank you for repairing my car you did a beautiful job. When I went to pick up my vehicle I was extremely satisfied it was cleaner than when I dropped it off.

I was extremely pleased with the repair process. There was good communication throughout the repair. They went over and beyond the contracted work.

So far anyway. The repair is first class. Everything seems to work well. Everything appears to be fit back together. The paint is matched perfectly. Thank you for a job, well done.