Everyone involved was very professional and we're very detail oriented on what I was to expect in getting my vehicle back to me as soon as possible.
I got the text messages in a timely manner, and as we got closer to the complete date I called and spoke with Elizabeth and she returned my calls promptly.
Overall I'm very satisfied at the work that was done to my Chevy Cruze.
Thank you. The repair was done very well. Look almost like new. The best part was the service. I was driven home by one of the employees even I said I was going to walk home (about 7 miles) instead of renting a car.
Took longer than expected. Missing items from trunk area and damage was in front of car. Keyless door entry doesn't work anymore . Spots on side of car.
I was in my first car accident and was completely nervous about the whole experience. I contacted my insurance company and they set up an appointment for me to meet my insurance agent there. You guys were supper helpful and made this process such a breez. The updates about my car really helped and made me feel good knowing your taking care of car but it also helped me and my concerns. Thank you also for washing my car. My car came out of your lot looking brand new. Thank you so much for all of you working hard to get my "baby" fixed. Completely awsome. I will definitely be sending people to you.
I am throughly satisfied with the repair work on my 4Runner! Thank you for the great work!
The body shop work is good but strangely, the left blinker was beating too fast after I picked the car.
I was very pleased with their work especially when they were willing to take it to a shop that specializes in fixing modified van for physically challenged drivers who are wheelchair users. The Only thing I would change is choosing to be called instead of texted about the progress. Responding at all to one message stops the updates. With that said, the updates via calling, may just be only a recording and answering questions, if need be, may not be possible either. So, any questions I did have was done by calling the office directly, which they were more than happy to help.
Excellent service and friendly staff!!
Great customer service and repair
One part was missing but rest of the job was good. Scheduled another appointment
I am very pleased with the service that was giving to me . Knowing my situation you have did your very best and turning the vehicle around in a short time .
I would definitely recommend Family and friends to your facility for any auto repair .
Thank you for your service . I greatly appreciate all the hard work given
You Did A Great Job On My Car And Have Constantly communiacted the job status.
Staff is very help and caring. Barron was very patient whenever I called and had questions. I had to return because the front bumper was not sturdy. Once again staff was friendly and helpful and it was fixed the same day because it was minor issue. I would definitely recommend this place 100%. I'm a very happy customer.
Esmeralda was the only person that I dealt with and she was very professional and on top of my claim. My car looked great when I picked it up and this is why I am a repeat customer. Thank you!
On time. Communicated repair status.
I get my car back and it feels like a different car. It feels tight when it drives and the check engine light turns on as soon as I drive off. It seems like they had rubbed up against something with the car because it has scratch marks that weren't there previously and I, who is the only one that drives this car, has never hit anything. For me to drop off my car and get it back 1 week after the completion date they has given me was somewhat understandable because of the holiday season. But to never get a call to explain why these delays are happening is unexuseable. I had to call several times to ask if my car was finished. I was always told it would be finished at a certain time and when I called back to see if it was finished they gave me another time it was going to be finished. Apparently detailing a car takes 2 full days, and no direct communication was provided on their part as to what was going on with my car. I had to get upset with an associate in order to find out that detailing was not the delay but the decal was bubbled when they put it on originally. Why could they not just say that originally? I would have never gotten upset had that been communicated right away. The door that had been replaced is not spaced correctly from the fender either as the other door is, but I'm assuming it is an aftermarket door. I would not recommend this place unfortunately due to the horrible communication, service, and unsincerity of the associates who work there. "Well that is what the manager said" is not an excuse or reason any customer wants to hear. It is simply an excuse for an associate to not work to find a solution or answer for the problem.
Quality of work was very good. I wish there was no flaw in the communication.
This I my second time that GIECO has referred me to Auto Collision Center for repairs to my vechicle. My first visit was over five years ago & your customer service, efficiency to details and your outstanding Auto Body work is unbeatable!
I will use your service and refer others for your outstanding service!
Thank you again!!
It took over 3 weeks to replace rear bumper, other wise well done job, no other complaints
Well you guys failed to fix my alignment the first time and later fixed it and sold it to me that there was nothing to be fixed. I am kind of busy with work ,but once I get time I will make sure Geico(useless most prob) and yelp both hear about this. I know it is not something that will dent you, but even if 1 out 100 people read what I have to say and avoid shoddy people like you I will be happy.
They were really polite and answered all my questions. Elizabeth was really good with updating me every time something came up. I'm very satisfied with the results. I also noticed they detailed my car which I was really amazed and happy with.
Please call me at ****-****-xxxx
I will need to come in to have a few small concerns addressed. Over all good though....
Car door was not put back properly and chrome details aren't in correctly as well
License light not operating. I'm trying to repair myself but will bring in if I'm unable to. Thanks
For future clients, I would recommend calling them when the service is delayed. I got so many email updates my head was spinning. One last issue, the grill on the car, where my H is, for the Honda emblem, is still scratched from the accident. I guess I can live with it. All else seems fine. Thank you
You stated in the papers it took 5 days. Wrong. You took 7 days. 8 days counting Saturday.
Friendly staff answered all my questions thoroughly very satisfied with my first experience here
Was awesome experience working with Liz. Thank you
Yes, satisfied the result the repair of my car and thank you so much for the crews that fixed my car.
Especially the manager's who assist me. Thank you and I appreciate what you done to my car to fixed right a day look nice again! More power to your company. ..
The completion of my car was two and a half weeks later than originally scheduled. I knew the first scheduled date seemed too soon. But why keep postponing completion 1 week, then 1 week, then 4 days, then 1 day, then 1 day.
It was very frustrating.
My expected delivery date was delayed by 24 hours. If I hadn't called to find out the status of my vehicle, it would have been delayed even further. When I did call, I was told the vehicle was ready. However, when I arrived to pick up the vehicle, they told me that bad information was provided and that it still needed more time to complete.
Once you make a commitment to your client a better way to handle delays is with full disclosure. Don't just wait for the client to call in and then say incorrect reasons for delays. Be more organized and that way details don't get overlooked. Make sure the staff knows the status of vehicles and communicates facts not excuses to customers.
Im surprised it was fast professional and really well done
Everyone was awesome. From the Geico & rental rep through to ACC. It was an amazing experience.
It looks great. Too bad I couldn't have you refinish the whole car.
I picked up my car and didn't like that I was hearing noise from the engine that I had heard before. My car damage was only the rear of my car and didn't need engine work so I returned the car because I want to make sure it's fixed. ****-****-xxxx Rigoberto G
You guys did an excellent job.
Smooth process! Love the work done on my vehicle
It would be better not to change the "expected foisted date" so many times. If it slips, just send it once and then a final one once it is ready. The date has been moved 3 times.
Cracks still visible underneath the paint.Not well sanded.
Nice people all around, job well done!
I have never received such excellent service. Geico the repair shop and their employees, plus Enterprise all receive 10 stars. A pleasure dealing with all.
If they can call when the expected day of delivery is not going to be met
Everyone one was very friendly and thorough. The text messages were great
You guys did a great job. I would definitely recommend your business.
The service from drop off to pick up was beyond my expectations. Being informed of the daily progress on my cars repairs was an added bonus, but the icing on top was when I picked up my beautifully fixed vehicle and it was not only washed bit cleaned on the inside. They kept my car for minimal amount of time and I will decimal be returning if I ever any auto body work done.
I was completely satisfied hopefully I won't need to get body work again but if I do i will bring it to you.
From the front desk to the paint shop to the fitting shop to the detailing, you all showed a high degree of professionalism, even my suburu is wearing a smile!
From dropping my car off to getting a rental, the customer service was excellent and speedy. My car was finished 2 days early, which I was grateful for as well. The work done was great and they washed my car.
I'm very satisfied with how easy the process was. Everyone was very helpful. I'm very pleased with the service and results of my repair. Thank you!!
Happy about car being fixed, sad paint wasn't mixed with rest of car.
Vehicle Make : Volkswagen
Excellent communication thanks
Although repairs may be a little long sometimes, you can't ever beat quality. Everybody is always antsy to get their car back, so just ignore that. Keep doing what you are doing! I will wait as long as I need to for you guys, because you do a perfect job! Also, great service with the updates by text :)
Every one that i delt with was great,from the body shop,car rental,adjuster..
Work turned out great. Time projections not acceptable, they were revised several times and I was advised at the last minute of the changes for a my small repair job. If I hadn't called Geico claims who know when the work would have been completed. Moved higher priority jobs (larger pay outs) ahead of my repair? Unorganized? Geico wanted jobs where it was paying for car rental completed first? I would not be comfortable using this facility again. The experience stressed me out.
You did a terrific job thank you and I will definitely recommend you to everyone I know. Excellent job thank you so much for your fast and friendly service.
Auto Collision Center has provided our family with excellent customer service and consistent processing from receiving to returning of our vehicle! Thanks
Excellent service, quality work done.
My repair experience at ACC was excellent. The paperwork procedure was quick and painless, the updates were prompt and the delivery was on-time.
I appreciated the attention to detail for my car repairs. The end results speak for themselves.
Please inform your team that I was very happy with their workmanship.
First off, Thank you very much!
Having your new car beat up is no fun.
However, the interactions with ACC made me feel much better.
#1- Staff was friendly, ready and communicated quickly, well done, it's an excellent staff.
#2- Timelines were fast and accurate.
#3- The texts kick ****, it was great to not need to call you, everybody is busy these days.
#4 Quality work, nothing matters if the work is not excellent.
Great job, the people at ACC made my week!
Keep it up.
From the very fist moment I walk in to your stablishment the staff were very polite.
The staff was very professional and friendly. I received dailyv updates. The process was easy and seemless.
Excellent service. Kept us well informed thorough the time our car was there. Excellent workmanship.
Everyone was so helpful n the the customer service was the best! Job very well done! :))
Was very happy with how I received my car you did a great job and how you took care of it thank you so much this was best service
We we're very happy with the service, and the friendly customer personal that made us feel like we we're important. Great job!
Sincerely, Linda and Roger D
You guys were on point. Surpassed my expectations. 100% referable
I appreciate the customer service they have provide it. The staff is very friendly as well as very organized.
Exceptionally awesome customerservice and communication via text for the time line on whats happening with my car.
Awesome job ACC employees, your the best...
You all were excellent you made my experience so easy and worry free I will totally recommend you guys to anyone great job! Thank you
They went above and beyond in providing great customer service; from the moment I pulled up with Geico rep Jesse greeting me at my car to the moment I drove away in a perfectly repaired, spotlessly clean and detailed car. I appreciated the personal ride to the BART station and the status updates through text. I'd like to thank everyone at this office and especially the repairman for painting over a few other scratches I had on the bumber. The work looks very clean and I am thrilled with the results. I would definitely recommend Auto Collision Center to my colleagues and if I need any future repairs I will return. The whole process was quick and easy!
I wasn't aware of the fact that my wheel ring and old parts were in my trunk with me . I thought you will dispose off it.
I had a bit less than a quarter tank of gas when my car was tried overthere. But it was emptied when I picked up my car. I drop by to put in the gas because I was afraid of running out of gas on my way to work and it made me late for work as well.
The work was excellent and the employees were courteous and helpful.
Having an accident is stressful full enough, but they detailed my car out so thoroughly it put a smile to my face. The one stop shop experience was a 5 star rating in my book, would definitely recommend ti a friend
Extremely helpful & pleasant staff. I had read reviews prior to bring my car here for repairs after an accident that said they did a great job but it took a while to get their car back.. I would prefer 100% to have the quality and care for the details that they took in repairing my car. It was done excellent the first time rather than rushing and not doing a great job! They left me text messages to let me know where they were in the process through out. My car was also cleaner when I picked it up than when I dropped it off!! Plus ... I didn't mind the convenient rental car service right there at their location... Fun driving a nice rental car while they took car of my car!! All good!! Thank you for a great experience!!!:)
Amazed! The Lexus looks better than when I originally bought it. I mean **** y'all detailed the inside and out. I honestly kind of feel embarrassed for dropping it off in that shape. Totally referring ACC to anyone I know that needs auto body work.
Great job great service great everything.
Better communication. I was commuting by bike during the work and needed to plan around their schedule. Information texted to me was incorrect and required me to pay for a cab to the train.
Yes I'm satisfied in my car fixed by Auto Collision Center they're so good people , people that can be trust with , they're friendly people like Brinda & Rito......
High quality of work and people are frendly.
I was always kept up to date on the status of job being performed on my auto. Good service and friendly staff at the shop.
Your entire team worked together to ensure I was very well taken care of. Thank you for making an unfortunate event less painful and for being so flexible with my crazy work schedule. I would definitely suggest your service to those I know. Thank you for the beautiful work and for also returning my car nice and clean inside. I appreciate the little details!
I am fully satisfied by the job done by you guys on Subaru Impreza. You made it totally painless and effortless process for me. Thank you so very much!
Very Happy with the work and Courtesy I was provided. Automobile Collision Center is highly recommended by me! Thanks for your Great Job you did on my vehicle!
Everyone that I made contact with, at Hayward's Auto Collision Center very were professional, pleasant! That meant a lot to me! Thank you all, for such a GREAT experience! I will be sharing your service with everyone I know!
Although the repair took longer than first indicated,ACC kept in touch with me so I knew just what was going on. Each person I worked with was respectful and efficient.I'm glad GEICO makes it easy for me to use such a good shop. The car looks great.
Everything works well...got notified often.
Great job and a super friendly staff!
I love that I received and update every other day
Great experience. I dropped off my car and picked it up in 2 days. They're amazing!
You guys did a great job! Very professional & had my car ready so fast. Thank you so much! I will come back for future repairs & will highly recommend to others!
I noticed some misalignment of the repaired bumper. I was afraid this might happen
Very professional made me feel comfortable
The car looks awesome it was minor damage but they did a great great job
I like the detailed updates. Got a text saying my car would be two days later than expected, but then a minute later got another one explaining that the **** called in sick. Delays happen, but being transparent about the reasons and proactive about communicating them is important. It's nice that the shop did that.
The updates are awesome! I was informed of every stage during the process of the repair via text message. There was no guessing when my vehicle would be finished. Peace of mind is essential on the customer side. ACC nailed it!
I was extremely satisfied. The entire experience was perfect. They treated me very well. I walked out with a smile and my car was perfect!!
You were wonderful and I loved being informed of status...thank you for being so speedy!
I enjoyed hearing you almost every day as to what was going on with my car.
Good jod-good repairs-friendly staff-my truck was very clean-thank you-very good experience
Thai you again-Steven S
This was our second time using ACC (the first with a different car). We came back because of the great experience the first time, and it was absolutely match this time. From the work performed to the people we spoke with, everything was fantastic. Thank you -The Finches
Everyone was very friendly and job was done quickly and correctly
Very satisfied, ACC did a great job on my Toyota camry and like the postings to keep us informed about the progress during repair days.
Thank ACC for a well done job
Auto Collision team did great! You guys made such an awesome work to my Dodge Dart. Thanks a lot !!
Excellent communication regarding repairs and the car looks like nothing happened to it!
Front windshield is cracked and looking back on the pictures that were taken when I dropped the car off...the crack happened while at the shop. My key fob is also not working correctly. It took almost 2 weeks for the service and the work wasn't what was expected after being there for so long. I had left the rental car in their possession after I picked up my vehicle...untouched, no scratches, no dents, no marks in which I am hoping that I can trust that it will be returned to the rental service in the same shape. I am not happy at all and hope this can be remedied asap. I would like my windshield as well as my key fob fixed and replaced.
Poor quality work. Truck was not detailed when I picked it up. Poor quality refurbished on the rim. Gaps are not equal.
Very fast and excellent work.
I am satisfied but it takes 3 weeks to be completed.
There are several issues with the level of quality on the repair and the materials used. I have documented them and welcome a way to share the concerns and discuss a remediation plan.
They did a very good job on the body work. Thanks
When you notified me multiple times that my car was ready to be picked up, don't make me wait 20 minutes for you to clean it. Clean it before I get there.
Efficient, on time,friendly, and courteous.
My car looks as good as new! Actually better than new. Very competent folks work there.
Friendly customer service
They were helpful and listened to my needs and they got my car done fast they also followed with me all the way. My car was soo clean and smelling good when I was picking it up am very greatful.i would give them 10stars
Excellent customer service, speedy turnaround time and quality work.
Excelent customer service, convinient schedules
Thank you so much for fixing my bumper! I really appreciated all of the information you gave me about the repair. You were very professional and attentive. Also, I don't think the interior of my car has been this clean since I bought it! Thanks again for the great work and Merry Christmas!
the over all service was good. people were very nice all through out. and it was a quick fix. only thing i noticed was when i got my car and i backed out it made a noise. idk if its because i just got fix and ill be okay later on. but other than that the experience was good
Great service and professional.
Very easy and Commedating
Service, is awesome! Love the follow up, the convenience that the insurance company, car rental, and body shop all in one. Best experience, would recommend families and friends there! My insurance company wants to send me across the bay to another body shop, which is understandable they wanted to fix my car asap. I rather wait and drive the damage car to go to auto collision. Unfortunately, this is my second time there. The first experience is why I choose to wait a week to come back to auto collision. Thank you for everything!
Excellent customer service
Great job by Rito & team
Thank you! Helpful staff, kind people.
Though it took a week to finish the painting job but it's understandable due to the difficulty in matching the right paint. The whole bumper was replaced by a new one and the painting was excellent...looks like new. I'll recommend you to
our relatives and friends.
Far exceeded our expectations! Work was flawless, on time, under budget, and they even virtually detailed our car; gratis! Can't say enough good about our experience! Highly recommend, without hesitation!
I appreciate the extra effort you put in to make my car look new again.
Flat out auto collation are straight up liars If they Lie straight to your face how can you have the trust that they did a good job on your vehicle will never go back there again.
Great customer service and support
Excellent communication via text message. That made everything see so clear and fast. Pick-up was super, with all of the repairs being outline and explained to me. The car looked fantastic, inside and out. Thank you!
I was impressed with the workmanship, the completeness of the effort and the timely manner in which the work was done. I would recommend your company without hesitation.
The service quality, price, and courtesy was off the charts great!
Rich and Maureen
Very good service, super professional and the job was done quickly!
Your shop did great job and repair the car very quickly and provided excellent service. Thanks a lot to your entire team.
Left scratch marks on both sides of the fenders around the lamp area. Very disappointed.
Very efficient and kept me informed during the entire process.
All were well versed in the different areas and explained each step of the repair and rental process. Also kept me informed. Great experience. Good job!
Your team was very friendly and very quick in getting my car back to me.
Everyone involved provided excellent communication and customer service. I also really liked the updates that were sent out via text msg. This was a very painless experience.
Pronpt response and courteous service. Good price too. Ill stick with auto collision.
Thank you for doing a very good job to my Honda
Vehicle Make : Volkswagen
Job well done!
Well orchestrated effort between insurance adjuster, repairs,
consistant and constant customer updates including rental car drop off. My car looks fabulous like it was never hit and the staff very professional and personable. Special touch meeting the ****
Thanks alot,you guys are awesome!!
Courteous and knowledgeable staff
This streamlined process is so convenient and everyone who was a part of it was very friendly, professional, and helpful.
Great overall experience. Very satisfied.
Very satisfying, helpful staff, they knew what they were doing. So professional!
Thank you Auto Collision Center
Great job and Great service, Extremely professional !
I've never been kept in the loop of the process my vehicle repairs. Great job guys!
It was a 3 days job ended up 10 days, but it is not a biggest issue.
protective taps/plastic still on the car when we pick up
tap residue still on headlight. not just a little, almost the whole headlight.
the right side of bumper did not closely attached to the vehicle like the other side of the bumper.
I am very disappointed, the customer service promised me that the car will be like a New car when it is finish. Extra time spent but poor results are not acceptable.
The team at ACC did a great job in getting my vehicle repaired and in as quick a time as possible. I appreciate the speed of the job especially after finding additional repairs that were not visible before. That helped me save time and money. Thanks!
Very friendly and professional staff and real quick turn
around and meticoulous job on my car. Also appreciate the fact that my car was
cleaned real good upon its delivery. I am indeed a very
happy camper. Thanks again folks and keep up the good
Great communication. The end result is unbelievably seamless and perfect. A lot of care and hard work went into this repair project. Thank you!
Very polite gentlemen who kept me aware of each process.
The service that I received was thorough, professional, and I really appreciated the updates about the progress of the repairs by text messages!
Rito was great and answered all our questions and concerns professionally. Good attitude. The only negative was that the completion date for our auto was changed 3 times.
thank you, excellent service
I found that my experience with your company was professional and courtious.
I still believe those scratches were put in there by your company. I get my computer bag out of my trunk everyday and those just were not there prior
Vehicle Make : Volkswagen
I am satisfied with the service provides at Auto Collision. The updates that this place provides via email is very convenient.
As mad as I was when I was rear ended, the people at the Collision Repair Center made me smile. The whole experience with them was easy, quick and hassle free. Thanks to their team my normal schedule was uninterrupted, I wasn't inconvenienced and my rental car was comparable to the size of my personal vehicle. Thanks, many thanks to the whole team.
The repairs that were done are great, however no one gave me any updates about anything. If I wanted to find out anything I had to call.
Supper awesome. Clear and friendly, the best.
I ended up finding another issue with my bumper. Where the plastic was torn, there is now a large bump that I did not see until I got it home
The process from reporting to completion of the car was very smooth and stress free. Staff were very knowledgeable and understanding.
Upon picking up my car, I was very surprised that its wash, making the final inspection very easy.
THANK for all the extra efforts,
Great job. Looks like new.
My experience was excellent .
All of the services were coordinated and streamlined to make it very easy for me.
Auto Collision Center "meticulously" fix the damage of my car.
for time: it is excellent because they finished early.
for courtesy: excellent customer service.
for quality: great because i saw some markings on my lights.. luckily i saw it, and they fixed it right away, but what if i didn't saw it.. maybe i recommend to qc the finished job before releasing the car :) just a suggestion.
Pretty good job, the paint is better than it was before
Well done perfect 100%.Thank you for takeing good care my car.keep it up wth great work.????????????.
very satisfied with their work and will recommend it with friends.