Koons Collision Repair Center

Experiencing a collision is extremely stressful. Alexandria’s Koons Collision Repair Center provides a seamless process from the moment you’re greeted by the reception desk team. Lionel and the rest of the team are extremely patient, courteous, thorough & professional. There is absolutely no shop that I would visit in the area to take care of my vehicles should the need arise.

the did a good job but only place needs more attention i already spoke the them about.

Mr. Lionel Stewart, Estimator @ Koons Collision Repair Center, Provided Outstanding Customer Service with explaining the plan for repairing our Vehicle. He was polite, well informed and gave us A Very Strong Sense of “Peace of Mind” that our vehicle would be handled with meticulous care by the Koons Collision Repair Team. Many Thanks to Mr. Stewart for his assistance. ??????????

Great communication and the van looks good as new!

Fast process!

Excellent service and work.

If Koons employs folks like Ray then will have my business and don't mind giving the good word... Ray is excellent. Sincerely Omar

Ryan and team were helpful in managing timing and repair expectations. So far so good although I still smell paint in car.

To start with, physically the place is clean, spacious and generally welcoming feeling. The employees are respectful, welcoming, they listened and professionals. The receptionist is very pleasant. The person took over my “case” Jonatan was so helpful and ALWAYS answered my texts/calls even when he was on vacation (thank you Jonatan). After my car was done I went back for them to check something for me, they still took the time and addressed it professionally and patiently. I appreciate their customer service. In a time when my only car is in a shop and I’m going back and forth with my insurance company, it made a huge difference knowing I’m in good hands and being treated with respect. Also, they did a great job on my car, looked even better than it was before the accident :). I’m very satisfied with their work. Not that I want to come back but if I had to I definitely will.

Not happy with the rare camera. It is blurry. I was told tailgate and all parts are brand new. Painting on left and right side curved area looks horrible.

I'd like to commend Lionel Stewart for his excellent work with us. He was attentive, personable, and patient. My wife and I received frequent communication from Mr. Stewart, which kept us apprised of the repair status and gave us the feeling that he cared about our case personally. Please pass on our thanks to Mr. Stewart.

Working with Koons was a delight. Lionel was always available to answer questions and the repair was completed sooner than anticipated.

The service was excellent. Ryan was very responsive and had great customer service approach

Paul is an outstanding person and provided top-notch support!

The quality of the work and the customers service was truly the best

My experience was great from the time I called and dropped my car off and when it was time to pick it up. My adjuster, Ryan was excellent as well. He provided me great customer service and kept me informed from day **** with the process. He was very patient with me and answered any questions and concerns I had regarding the repair and the timeframe of parts that needed to be order. I will truly recommend this Collison Center to anyone. Thanks Ryan for all your help!

Very satisfied

I will tell all my friends about your service

Thank you

Thank you Koons so much for the great work that you did for me and for staying within my insurance quote! I’ll recommend you to anyone who asks!