Matt T.
Vehicle Make : Vehicle
Appreciate the constant communication about the status of the car.
Michael P.
Vehicle Make : Lexus
The collision work was great. The pick-up process was kind of rocky.
Kelli G.
Vehicle Make : Audi
I was not happy about the length of the repair time- however that was NOT in anyway Lionel's fault. because of the extra time needed he was very good at communicating what was going on and the estimated time it was going to take. He also made sure to send pictures if the truck's progress.
William R.
Vehicle Make : Vehicle
I really appreciated the job y'all did. The car looks great, and you turned around the repair really quickly. Special shout out to Tommy; he did a great job explaining things.
Fikre A.
Vehicle Make : Honda
Good job.
Richard P.
Vehicle Make : Vehicle
very scary satisfied
Marek S.
Vehicle Make : Vehicle
Awesome service. Appreciate it!
Mary B.
Vehicle Make : Volkswagen
Gas tank was taped shut - we had no idea. The tank was empty.
Deborah G.
Vehicle Make : Audi
Since my car was totaled, the repair didn't happen. But when I picked up the car, the front passenger fender panel had been cut out. As I've spoken to a few people about this (including a body shop in NJ who looked at the damage before taking the car to Koons), they have told me that there was no need to cut into the fender as it could have been repaired (not replaced). But now, obviously it will need to be replaced. Also, regardless if it was the right thing to do, the esposed area should have been covered up before the car was returned to me.
Ronald S.
Vehicle Make : Ford
Car repairs made my car look like new. Constant contact with me to keep me informed was outstanding. I enjoyed working with everyone in my time of need.
Timoteo O.
Vehicle Make : Honda
Good people i have a good experience thank you for your guys service :)
Oscar A.
Vehicle Make : Toyota
Thanks to all staff at Konns Repair Center, good customer service and communication. The work performed in my vehicle satisfied my expectations, thanks to Estimator Lionel Stewart to take care all the paperwork very professional
Wishing a good holiday season for all.
Nicholas S.
Vehicle Make : Ford
Very transparent and timely with the repairs.
Andrew G.
Vehicle Make : Toyota
The process was quick and easy! I dropped the car off, swung over to Enterprise to get my rental, and was out the door on my way to work within 30 minutes! I love that Enterprise was right there to make it easy. I didn’t get a chance to do a walk around the car because the tech was in a meeting, so my only suggestion is to make sure you don’t schedule a drop off at the same time as a meeting. But his phone communications were excellent and I had the car back with no issues, so thank you all!
David M.
Vehicle Make : Lexus
The Service Manager is extremely considerate and kind.
Charlotte B.
Vehicle Make : Ford
Great experience! Ryan and the team were efficient, communicative, and attentive. Would recommend Koons Collision to others in the future.
Bret M.
Vehicle Make : Vehicle
The work was very well and quickly done. Tommy was a great communicator and very professional from start to finish.
I had some friends who had minor damage to their Tesla and it took months to get it back. Needless to say, they wish they had gone to Koons.
Furthermore, this was not my first experience with this location. Some years ago, you repaired my previous car. I had a very positive experience at that time, too.
It would seem that year after year, you guys are rocking it for your customers. I am very impressed!
Many thanks,
Bret M
April I.
Vehicle Make : Jaguar
Experiencing a collision is extremely stressful. Alexandria’s Koons Collision Repair Center provides a seamless process from the moment you’re greeted by the reception desk team. Lionel and the rest of the team are extremely patient, courteous, thorough & professional. There is absolutely no shop that I would visit in the area to take care of my vehicles should the need arise.
Farzana M.
Vehicle Make : Toyota
the did a good job but only place needs more attention i already spoke the them about.
Anthony J.
Vehicle Make : Infiniti
Mr. Lionel Stewart, Estimator @ Koons Collision Repair Center, Provided Outstanding Customer Service with explaining the plan for repairing our Vehicle. He was polite, well informed and gave us A Very Strong Sense of “Peace of Mind” that our vehicle would be handled with meticulous care by the Koons Collision Repair Team. Many Thanks to Mr. Stewart for his assistance. ??????????
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