You had the car for 8 days, for a quite small repair. That can be done in ****-2 days.
It can be finished early
I don't know why do you have to take that long.
Otherwise I am satisfied with your service.
Alexis was great to work with. I feel she went above and beyond my expectations from a service perspective.
We have noticed and plan to report dirt and bubbling on/in the paint repair area on the bumper.
We hope to get it resolved.
Although the overall experience was satisfactory, the delays in delivery could have been avoided.
Top quality work and good customer service.
Kevin was awesome. Understand customer service.
I am happy with the body work done by Caliber. In particular, your associate Bryan Flores was very helpful and professional. He gave timely updates on the progress of repair and kept me in the loop at all times.
It was a real joy working with Alexis through the estimation, scheduling, and repair process.
She always worked to accommodate my requests.
The repairs look great and the car was returned fully cleaned... I'm very Pleased!!
Thanks - Paul
great staff and superior craftsmen!
Your team is easy to work with. They explain the process and follow through with updates and explanations. The truck was returned when promised. This is my second experience with your company and it was better than the first, although the first time was a great experience as well.
My vehicle is running great. It also looks as good as new. Thank you. I will highly recommend your company.
Took longer than estimated
Nice experience overall. Was happy with the offer to come back and have my foggy headlights cleaned.
Thank you all, especially Bryan Flores, so much for taking so good care of me and my car! From the first phone call to the last meeting when we went through the things that had been done to my car, Bryan was professional, thorough in explaining and excellent in listening to and addressing my concerns. Throughout the time my car was in for the repair I got updates and I felt I was in good hands of someone I trust. I would recommend your business to friends and if needed I would come back!
Thank you and have a great day!
Everything is great! I hope that my car was taken into repair center earlier, but it doesn't matter.
Richard was good at handling this job. It got done on time and within the initial estimate. The front of my car looks new now.
Excellent communication by all employees (especially "Kevin"), fast service, kept me appraised in all that was being done .... would highly recommend Caliber to all my friends/family. Thank you again for such excellent and speedy service! Carole C
The repair took two weeks to complete. But the job was perfect. I am completely satisfied.
My experience during my car repair was very positive. Everyone was professional, helpful and friendly. I was kept updated throughout the process. My car looks like new. Thank you!
Richard was very professional kept me communicated...job well done.
done ahead of time and done well.
Not only are we completely satisfied, but we also want to make sure that our family and friends all know about your superior service and workmanship! We truly appreciate the frequent phone calls updating us on our car's repair progress - thank you so much, Mr. Bryan Flores! Thank you also for taking the time to go through all the work with me when I picked up our car. If I were to rate his service from **** to 10, he would definitely get a 20!! This is why whenever we have a need for auto repair, we always choose to come back to Caliber Collision in Sunnyvale. Thank you again for everything, Bryan.
Alexis was very helpful. Job was completed more quickly than expected and results were perfect. Thank you.
Thank you, Caliber Collision, for getting my 2011 Subaru Forester looking good once again!
Kevin was terrific. Caliber did a fantastic job and I found the customer service to be above and beyond. Kevin updated me and answered a lot of my questions
Excellent customer service. Great follow up. Kevin was very responsive. Work done to high standards and exceeded expectations.
I'm glad that Ms. Alexis Munoz had taken care both of my claims. From start to finished she was courteous and friendly with a smile. She explained with simplicity the job being done and communicated me with minor changes. I felt she did a good job with sincerity and professionalism She knows very well her job and i recommended for her outstanding effort and as well as the back shop who did the prepping and painting. I thank you and keep up the good work.
Alexis was very friendly. Car came out great. Would come again!
I want especially to commend Alexa who kept me up-to-date on the progress of the repairs by telephone. She made helpful suggestions and gave excellent customer service. Thank you.
I like the service provided including the rental car service with Enterprise.
Also, i love the concept when Bryan is not available Kevin has all the answers I needed.
Great work. Wonderful people who go the extra mile.
Thank you for your updates & great work on our vehicle. The paint color & details look like the original.
All aspects of service were excellent. It was a bonus to learn that the actual cost was much lower than the initial estimate. Thank you.
There are three auto body techs (Ryan, Vince, and Nick) and one **** (Jason) that I will let work on my cars and they all work for Caliber. As long as some or all work for Caliber and the need arises (hope not) I will return for my repair needs. Thanks again to the great staff at Caliber on Maude Ave. in Sunnyvale!
I am very happy with your service.
Sunnyvale branch and Bryan are doing fantastic job
Great service and repairs! Would definitely take my car back here if needed!
Jason and the crew are just awesome.
My car looks and drives beautifully! I'm so pleased with the work done by Caliber. However, what stood out more to me was the expert personal care I received from Kevin. I was a bit stressed that my insurance company was contemplating totaling my car. Kevin kept me informed every step of the way. His expertise and follow through is rare in our fast paced world. He made me feel comfortable and confident in the process. Thank you!
Kevin Nava exceeded my expectations. I was worried about not getting my vehicle back before the upcoming weekend due to a planned vacation. Kevin understood my concern and kept me in the loop with the repair progress. In the end he and the rest of the team came through and I got my car today Thursday. This is by far one of the most professional repair shops I have ever experienced and I will pass the word about your excellence service. Thank you again for a job well done, and merry Christmas and happy new year!
Everyone I dealt with was very professional and courteous. Richard was especially helpful and really helped me get my truck back in a timely manner. They made my truck look brand new. Thanks y'all
Vehicle Make : Land Rover
Jason and Kevin were excellent in handling my service at Caliber Collision. I received daily updates and appreciated receiving the email updates as well. Great job overall and would highly recommend! Thank you!
Very good, I am very satisfied the service.
Second time I have come to Caliber and you guys are great! Will always come back!
Great experience right from estimation to delivery. I have been kept updated about the progress, good system. Nice job!
Everyone did an amazing job. Everyone was very nice and made you feel welcomed and satisfied
Oscar was my contact with Caliber Collision. He was attentive and gave great costumer service. Got back to me right away with answers to my questions. So far, the truck looks good. We are looking into one other thing that USAA needs to fix, but Oscar was a great addition to your team. Made me feel like I was being taken care of. Great customer service!!! Thank you Oscar
Bryan did a very good job in the whole process. Thoughtful, careful, and most importantly, get the car fixed timely and wonderfully.
Everyone at Caliber is so friendly and professional - thorough, respectful, and very accommodating. To get my estimate done so quickly, and then get an appointment within the same week was wonderful. And for them to work directly with the insurance company was tremendous! The updates were cute and reassuring. And to have the car back and fixed PERFECTLY ahead of schedule was the cherry on top! Getting hit by a distracted driver was awful. But having Caliber put my car back to perfect condition helped me put closure on this event.
Bryan Flores was very helpful and he explained everything in detail and made my experience with Caliber Collison a great one.
The car door gets stuck against the fender. Need to take back. Initial estimate was poorly done compared to other estimates I had gotten from other shops which had accurately nailed the worked needed to fix the car.
My repair was really awesome and Brian was the best advisor and I could ever deal of
Bryan Flores gave excellent assistance! I am very satisfied with his work.
Very professional experience. Staff friendly, customer always kept up to date with progress of repairs, spotless work shop
Excellent service including car delivery to our place. Thank you.
My car looks great and Gabriela was awesome in answering my questions.
The people I worked with were very helpful and patient. The repairs were completed on scheduled date and I was updated regularly by text.
Vehicle Make : Volkswagen
I had a really great experience. you guys were really quick and very cooperative. Thank you.
Thanks! Please let future customers know you are closed on the weekends.
Glad I chose Caliber. Oscar was great during the whole process. Car looks great and it was done earlier than promised. Great job all around!
Excellent service I give your employees two thumbs up and thanks a lot for everything?
Excellent customer service, impeccable job.
Great customer service! The car looks amazing and they finished early!
Job well done! Exceeds my expectations! Thanks to Jason & Gabriela and to all who made my car looks new again!
Was worried it might take a while for the car to be repaird, since it took a while to hear feedback regarding the vehicle but they listened to my concerns and somehow managed to not only give my car back early but also cleaned it as well. Really good customer service.
Great job, carying people.
Thank you Alexis for keeping me informed of the progress while my car was in service.
great services and qualities
Staff was quick and responsive
I got a wonderful associate at Caliber who along with the repair staff took care of everything related to the car. I was informed about the repair schedules in a timely manner. This was a really awesome experience! Thank you!!
It was a small repair, but it was quickly done while I waited. Also the car was washed which I greatly appreciated.
Impressed with updates and job well done.
Easy to work with and very good customer service.
Loved the people (all of them) but was bummed that I had to go to Your Mt View shop for an estimate and the Sunnyvale shop for the excellent repair.
Staff was friendly courteous and professional. Alex was especially wonderful and I compliment him for making my experience a "painless" one. I would definitely recommend your company to friends. I give you ????????????????????????????????????????
Oscar did a great job communicating with my family to get us the cheapest and fastest service possible. I appreciate his professionalism and the great care they took on my vehicle.
It's good that I selected for body shop and very happy that the way communicate for every thing
Excellent service. Very professional. Thanks.
Painless repair with good communication
Awesome work!!! Thanks guys for making it easy!
Apperciate the communication throughout the process and the attentive staff. Thank you
Very responsive service and customer support. I was impressed and would use Caliber again. Staff was very good.
Great service accross the board. Very friendly knowledgable and courteous associates, on time delivery and great repair job.
I have to say I'm one satisfied customer.
Jason & Oscar were very helpful &:professional. Oscars kept me updated on my car repairs & both were very polite & courtious. I felt at ease I picked a good shop for my car to be fixed I will definitely recommend you to friends & family &;use you again in the future. Thank you it's been a real pleasure.
I'm very satisfied with the service from Caliber Collision at 438 W. Maude Avenue. The car is well repaired and looks very new on the damaged part. And I highly recommend Oscar Romero, the guy who helped me throughout the process.I got every piece of useful information in time and he helped me save a lot of time!
I was somewhat dismayed it took 16 days to get my RAV back, tho i understand some things are out of our control. The only thing that really bothered me is having sap on my car which cannot come off. it is on the windshield, hood, new back door handle and i hope no where else. Other than this, it was good. Communication was great. Alexis did a superior job, I would recommend you to anyone I know. I did feel the sincerity of everyone I interacted with for sure. It was clear you want to do the best job you can. Thanks. KBe
Oscar was very professional and constantly updated me on the status.. Great job
Thanks for the very efficient and friendly service!
I appreciated the continual updates and everyone was very friendly and helpful.
The whole process went pretty smoothly. The continuous updates were most helpful.
When I started the car, there was alarm message shown that "hill start assist not available" when the car did self check. The message was significant with alarm sound, so I believe the staff who delivered the car to me and whoever did the final check should have noticed the message as well without taking actions. I will have to go back to repair it again as discussed over phone. This also made nervous because I have to wonder if there was someone doing the final overall check before delivering it to me.
The overall experience is good. I was kept updated on the progress per week. There were a few back and forth in the last day. Looking forward to getting my car fully repaired this Friday.
Some confusion and low communication at the start. As project continued, information flow got much better.
Customer service is excellent. Alexis and Jason are the best.
Kept to time line and did a good job.
Excellent service , prompt response.
Very friendly staff at the front desk and the technicians were awesome
I received outstanding service every step of the way. I recommend this body shop without reservation. They turned the hassle of repair work as a result of being rear ended into a hassle free situation. They exceeded my expectations in terms of timing, professionalism, responsiveness, repairs and overall courteous customer service. They got my car done more quickly than originally scheduled which made my life so much easier! Thank you, Sheldon Jo, Caliber Collision Manager, and Alexis Muniz, Chelsea Morton-Jones and technicians!
Thank you for your service, im satisfied with the work and how fast it was also, thanks for keeping me updated with the repairs as well.
Nice work by Jason going the extra mile! Car looks great and I'm very satisfied.
Thank you for the wonderful job you did on my car. It looks great!
Customer service was excellent and the repair was fast and perfect.
I will highly recommend them to all my friend.
Excellent customer service and flawless body work done on my car.!
I appreciated how easy the whole process was. Calibar Collision
handled everything for me.
The coordination between my insurance company
and the car rental company was seemless. My car looks
perfect, just like the accident never happened.
The job was done very well and I was properly informed about the reparation all the time!
Thanks for an excellent work!
Caliber did a very good car repairing job for me. I am completely satisfied with the car repair experience with Caliber.
Happy to get the car repaired in short time and cleaned.
The service was excellent. I am very satisfied with the job that was done.
This is a second time we used them. They are professional, friendly, follow up on time and do an excellent job.
Jason and the team at caliber collision Maude ave Sunnyvale were awesome!!
Everyone was very pleasant and helpful and the quality of the work was great.
The service was great
Completed earlier than expected
The work was superior...appreciated the detail
All in all, exceeded expectations.
Very professional with excellent customer support. The work was flawless.
Love the communication updates and the courtesy of all there. my car looked and runs great! thanks.
All personnel were helpful, friendly, and committed to doing the best job possible.
you guys should consider emailing receipts for collisions. it makes claims easier.
Very customer focused. I felt as if everyone I dealt with had my best interest at heart and made sure the experience and service was excellent.
I definitely telling my friends to go to Caliber.
The whole experience, from start to finish, was absolutely great. The office itself was lovely & comfortable to be in; Chelsea, the office administrator, was both extremely helpful & very accomodating. Jason, the repair tech, not only went over the details of the job with me, but also did excellent work & was done 2 days ahead of schedule. The communication was efficient via phone & text. And thebilling was super easy as USAA took care of everything. I could not have been more satisfied. I will recommend you to my friends & family. As a salesman myself, I know a referral is the highest compliment you can give.
It would be great, if caliber doesn't move the estimated completion date. In first instance itself, they should estimate it correctly.
Nice people. Estimate on target and quick service. My car was fixed just in one day. Thank you!
Overall happy. I liked the automated e-mails with updates. The only thing I'd say is tone down the "Restoring the Rhythm of Your Life" stuff. It's a little cheesy. :-)
Your was absolutely fabulous. Responsive, attentive, and best of all, really nice. and to top it all off, my car looks fabulous. The detailing was an unexpected surprise.
Both frontdesk and technician were courteous. Everything was smooth and quick.
The repair took a week longer than discussed. Delays in parts and process were to blame.
The company did provide a rental car to cover the delay.
Your staff was so friendly and welcoming. I really appreciated you making the experience as painless as possible. The enterprise people were fantastic as well. Thanks for being nice and treating people so well. :-)
The paint job on my car is unsatisfactory. The paint used was wrong and this has nothing do to with the difference between old and new paint. The problem is that the paint used by your company was wrong - my car is not metallic.
Jason and Chelsea are great!
You guys have done an awesome job. The car was ready before the time promised. Highly recommended.
Well the car was totalled so you didn't repair it. But I was very pleased in how efficiently you handled everything.
Only comment was that I waited a very long time to drop off car even though I had an appt and received text stating car was on track to be do e even though it was delayed and nobody contacted me.
Courteous service, excellent results, reasonable prices
(As per 3-way shop-around done)
My car wasn't ready at the original date planned, due to difficulties with finding a door. It was ready 3 days later, and it definitely put a damper on my week. Never the less the service I received from Terry was outstanding, and I appreciate his concern and customer service. My door is fixed and it looks great. That's all that matters. Thanks Caliber Collison!
Brian was very helpful, but now my car is making an annoying humming/whining sound (kind of like an electric car). Also, it took longer and cost twice as much as the original estimate.