Thanks to everyone there for such a great experience, this is my second time taking my car to get fixed at this shop. I especially want to thank Pablo he was very helpful and he kept me informed on what was going on at all times. You have a customer for life. Good job!!
Service was quick and very reasonable. my car looks good as new. the whole process was painless.
Thank you for always keeping me informed of what was happening with my car and for being so kind. It was a stressful time for me and you were all extremely helpful.
On top of everything.. Very good communication customer aware of what's going on with the car thru email..
The vehicle was finished sooner than originally quoted (Yay). Armin, was the person in charge of my case, he was very courteous, kept me informed by phone and email. Overall, my vehicle looks great. Very happy.
Everyone very helpful and professional.
Very satisfied, and appreciate the way they updated status of my vehicle.
Thank you again,
Thank you so much for repairing the damage on my car and getting it back to me so quickly! I really appreciate that it was done a week earlier than I expected. Thank you for making the process so easy and my car is back to its gorgeous, happy self. Thank you again!! :)
Just excellent predictability and communication through out the process. Thanks.
Everyone there was great to deal with, very informative & professional. My car looks new! Will definitely recommend you to anyone who needs repair. Thanks again!
I especially liked the updates I got as the repairs took place.
Everyone at the Tujunga site were friendly and efficient
The damaged rear bumper area was corrected & well done. The turn around time was quick. After driving the car home however, I noticed the front lower bumper had a scratch which was not there before. I contacted the service dept. & they said that they would follow up, that was Thurs. & I've yet to hear from anyone!
I received excellent work on my Audi. Thank you.
Excellent job, thank you.
My remote trunk latch is not working and I will need to take the car back to the Tajunga location tomorrow to have that corrected.
Very nice and helpful. I love my car!!! Great job!
Great experience. I like that I was updated on the repairs the whole time.
Moses was super helpful, and they did a great job!
Kevin and Cindy were awesome. A painless experience. Thanks Guys!!
Perfect repair job. Your service made this experience very easy and pleasant. Thank You
When I dropped my car off Varton was extremely nice and compassionate. When I picked my car up I had great service from Kevin. Thank you for fixing the car!
I really appreciated the responsiveness during the entire repair process. And even got my car back the day before estimated time of completion. Loved having Kevin as my point-guy as well.
The biggest concern I had, surrounded the notion of dealing with a company that would treat me with honesty and integrity. My expectations were exceeded, and truly the 1st time that I felt totally relaxed about my car being in a body shop. It looked great when I got it back!
Excellent job!!! Quick and quality repair .Front office were very organized taking care of everything from day one- paperwork and car rental.No long wait.Awesome guys...
I was very pleased with great customer service. Car repairs can be stressful but Kevin was informative, thorough and polite making this process easier. When I had a question Kevin would research the best option and respond immediatelto.
Great job, very friendly.
Quick turnaround, quality job, made working with my insurance company easy
Very nice experience. Would prefer a phone call of status changes so I can adjust other things like cat rental time. Overall, I would recommend this shop.
Great experience. Very smooth and no hassle at all. Very friendly staff and great communication for an unfortunate situation
I am so thankful that my car was fixed in the same day and Kevin waited for me after hours so I can pick up my car after work. It was a great experience and I will definitely refer my friends to this place 100 percent!
Great customer service.
I honestly couldn't be happier with the level
Of service I received from Kevin. He provided me with frequent updates and made the overall experience stress free. He was a true professional.
Brian, the Manager, worked with me to correct an erroneous statement made by the service writer in the final bill I received.
Also, the self-leveling function of the front headlights was no longer working as were the left rear brake light and turn indicator.
Brian, the manager, arranged for me to bring the car back to his shop to have these two items repaired.
I was visiting my Saab mechanic for an unrelated item, and he was able to repair both of these above items.
I had no issue with the quality of the body work and painting that was done.
My issue was in the details of returning the car to me in the same condition it was dropped off with the self leveling headlights and left rear tail lights operative.
Again, kudos to Brian the manager for being pro-active to resolve these issues in an efficient and professional manner.
They were friendly, polite and on the ****! Could not be happier with their service
I love Caliber Collision. The work is extraordinarily high quality. I appreciate the excellent communication from Movses.
This is my third "visit" with this car. I hope it is the last! (But I said that last time.)
Kevin Dowell is an excellent salesperson/service provider. He was very thorough in explaining details about the repair job, and I never felt rushed even though at times he was busy with other clients. I received informative, positive messages regarding updates about my car during the week your company was "doctoring" up my automobile. I feel that in today's technological society customer service is at an all- time low, and I think your company has understood how to blend the use of today's modern inventions with good old fashioned personal customer service. Your business to business interaction with enterprise car rentals seemed to be a very smooth transition as well, great job to everyone! The car looks amazing! Brand new even, and I have already recommended you to a friend who needs to repair two more cars, I told him to find Kevin, because he is the best! Gracias!
Movses provided excellent service. Provided daily email updates and completed repairs ahead of schedule.
Everyone was extremely friendly and my car turned out great!!!!!
The service was excellent, the staff were very helpful and accommodating and the repairs were done in an epedited time. Thank you for your expertise and workmanship.
Everyone was great to deal with-- customer service was excellent, from Cindy in the office, to Cartan to Kevin. Helpful, polite and professional. So far, the workmanship appears to be great.
An excellent repair job; nice people to work with ; did the work very quickly.
Very professional and convenient service. Clean. Responsive customer service.
A wonderful place! The best We have ever experienced. Nice people, excelant work, everything was perfect. The Braudrick's.
The work done to my 2011 Ford Edge was simply amazing!
Excellent service and the car looks beautiful
Everyone was so nice and respectful
loved the text messages :-)
I am really glad to have my car fixed at caliber collision because they did a
Very good job since I used to have my cCamry repaired 3 year agos
Very satisfied. Thank you!
They did a great job and even very kindly loaded my car for me as I had come straight from the airport to pick it up.
People here are awesome. They are with you thru the entire process. The repair of my vehicle was excellent. You would never know there had been any damage. Omar Prado rocks!
While it took a long time (over 5 weeks) to complete the repairs, we appreciate the quality of work done and the mechanic's efforts to save us money by looking for used parts.
The manager went above and beyond to make up for some miscommunication and I really appreciated his efforts
Amazing communication and quality. Thank you for a job well done!!
It took a long time for the repair!
You have done very good job
Omar was a pleasure to deal with.
Vehicle Make : Mini Cooper
Service was great from the front desk to the repair work on my car.
I will never go to any other body shop than Caliber Collision. Cindy and Omar were extremely helpful and nice. I'm recommending this body shop to all my friends. I told them about the excellent job they did and the amazing customer service. It is hard to find places like this any more.
The only comment I have is you guys know what your doing and all deserve a 10 on a well done job.
Thanks for dropping my car off at work
You guys are great. Overall customer service I was great and my car came back looking better than it has in a long time. Only reservation I have was that my door mirror is still loose from the accident and is difficult to use on a bumpy patch of freeway.
Excellent service done in a professional and timely manner. The workmanship was top-notch,& loved having the car clean and ready when promised.
Excellent customer service forum Cindy and Omar!
Everything went well. Only concern was the fob key was misplaced during time of pick up. Omar will let me know once he finds it. Good thing I have a second fob key to use at the moment.
Service was good; would recommend to others.
Very professional and helpful every step of the way. I fully understand why my State Farm agent recommended Caliber. Thank you so much!
Mohsev was an excellent point of contact. He answered all my questions and was very accommodating. He demonstrated great professionalism and was courteous. I would definitely deal with him again.
Thank you for delivering my car to American Tire Depot. It made things that much more convenient. The man who delivered the car was very friendly and professional. Thanks.
Great experience. thanks.
From the first day I took my car for an estimate in the La Crescenta office, to the day I picked it up, looking like new, the experience has been very positive. All I can say is thank you for excellent service..
I had an amazing experience and service. My car was even done earlier than predicted. The workers, including the desk workers, were incredibly nice and efficient. Good job, and thank yoy!
Super friendly at all levels. Efficient and professional.
Omar was knowledgeable and responsive to my needs. Price seemed fair, and I am very satisfied with the quality of repair work. Thank you.
Car was not done when promised. Called twice on day of pick up and was told it would be ready. It was not, had to leave it for another day. Hopefully it will be worth the delay.
Everyone was professional and courteous. The updated were very helpful. My car looks like it is brand new. Thank you so much.
Communication online notifications were good until the last day when there was no communication. Didn't know if car was ready or not. Waited until noon, called and found out car was not going to be ready. An update sooner would have been appreciated.
Quick service and very helpful and friendly staff!
Excellent customer service.
The staff were great. The entire process was handled professionally, efficiently, and expediently.
Very friendly and helpful service. Thanks for making my car look like new again :)
Car fixed quickly, as needed, with quality work and good communication.
Excellent and fast service. Omar was very helpful with all of my car needs. Thank you for your exceptional service.
Great and fast service. Also very friendly staff
Very thorough, professional and communicative.
Job was done in a timely manner. Our car looks almost like brand new.
Cindy at the front desk made my experience pleasurable, she is the first person you see when you walk in the door, she greeted me right away and spoke to me like a person not just a customer. She was very friendly, professional and knowledge. My van turned out awesome, the repairs were great but she is what made my experience at Caliber a great one. And because of her I will recommend my family and friends to this shop!
Great job with service and the end result, thank you.
Yes you are Right claiming as Job well done. No one will ever know how it was done but of course you and clients Trust you.Thank you very much for extensive services ,made my car appear like brand new and with good warranty.
Job well done by everyone also a very friendly environment very satisfied with the work done on my vehicle.
Excellent excellent 5 stars for great
Customer service, repair quality, attention to detail
and timeliness! Definitely recommend.
Thanks you are great. Did a Yelp review
They repaired the car in less time that they said they would . The car was clean and perfect
You guys were very professional. I appreciate staying in touch with me re the progress of the work. I would definitely recommend your services!!!
Great job on body work. Some gooey sticky substance left on steering wheel was my only (minor) problem.
They did a great job and had the car done before it was due.. They always keep great contact and keep me up to date.
Even though I just got my auto back--and don't know how the repairs will be--I can report that the staff was very curteous and helpful.
I was extremely satisfied with Arshak and Mario's attention to the details and advising me to take the best option. My initial estimate was much higher than the final amount I had to pay.. I appreciated the honest approach they took to make me very comfortable with the whole deal.. I will recommend Caliber Collision without any hesitation...
When my car was towed from my house to Caliber Collision, I thought I had removed all of my personal items. I was very upset when I realized I'd left one thing in my car. When I called Caliber Collision, Cindy tracked the missing item down and was very helpful and friendly when I came to pick up the item. She also made copies for me of the paperwork I had just signed.
When I picked up my car this evening, the Center Manager Arshak Karamanian went over the final bill with me and even walked me to my car, opened the hood, and showed me where the items that were listed on the final bill were located on my car.
Although the reason my car was taken to Caliber Collision (car accident) was extremely unpleasant, the staff made a very bad situation much less stressful. And the text messages I received from Caliber Collision on a regular basis saved me the hassle of calling them to find out the progress of the repairs being done to my Mazda CX-5.
I am extremely satisfied with the competency and professionalism exhibited by the employees I dealt with at Caliber Collision and would recommend their services to anyone who found themselves in the same predicament I was in.
Put more succinctly ..... Caliber Collision is the best EVER !!
You guys are awesome! You guys are the epitome of professionalism, promptness and customer service! I will be referring everyone to you!
U guys r very good thank u !
The auto body work looks great and professional, thank you for a job well done.
You did more than expected & that's a plus.
Vehicle Make : Mini Cooper
They look longer than they said
Very simple process, and great results.
I appreciated the ongoing status communication and how quickly the repairs were completed. Upon picking up my car and finding that it had been not just reparired but also cleaned inside and out was definitely above and beyond! I never get around to cleaning it like I should and I really appreciated the professional cleaning job that was better than any car wash I have ever taken it to. Thanks to your staff for being courtesy, professional, and awesome. The repairs are perfect too! I would highly recommend your shop.
The staff were so helpful and friendly and reassuring, the work was done FASTER than they'd anticipated (yea!), and they cleaned my car (it was FILTHY!). You guys are the best--I hope NOT to need body work again, but if I do, you guys earn 100%. MANY thanks!
Great job! Did above and beyond for my vehicles repair!
Vehicle Make : Volkswagen
I'd like to compliment your staff for their professionalism and customer service oriented demeanor. The repairs were done per original estimated date and I received interim report on work progress. Thank you and keep up the good work!
And,happy holidays to all.
Bill and Cindie have been very pleasant and updates keeps on pouring. Great job done. Very professional overall. Would highly recommend to friends and will come back for jobs in future. Assistance provided was excellent. Thanks again.
Everyone was polite and professional. The service was prompt and the quality of the work was beyond my expectations. I will recommend Calibur to all my friends.
The repairs to my car turned out great!
They took care of all the warranty repairs, I'm satisfied with the end result.
Bill made my experience very pleasant. The work was done quickly and my car looks brand new again. Thanks everyone ????????
Just don't continuously promise one completion time and then have it completed much later. Quality of work and customer service was excellent
Omar was great. He took care of me from start to finish. Thank you
Omar is AWESOME! The people in Tujunga were great.
But my car was not ready at the appointed time they set up for me. They had trouble finding the paperwork (perhaps because it wasn't ready).
And I noticed a nick in the spoiler. I know they put on used parts and I'm pleased that they did (reduse, reuse, recycle!) but I don't seem to have in my Caliber envelope the paper that he showed me that tells me everything they did and what was a used part or not. If they REUSED my own spoiler no problem. But if they took away mine and gave me one that's nicked that's not confidence inspiring.
Customer service and communication is awful. I will never use you again.
Great job and very quick!
Would most definitely come back if needed and would definitely recommend to a friend!!!
Quick and efficient glad to have a true professional experience.
Caliber Collision has perfected customer service in its own style.
Great service and very kind people to help when you have to deal with a car accident.
Vehicle Make : Volkswagen
Handled our situation quickly & courteously
I loved my experience at Caliber Collision. Lovely people with whom to work. Excellent communication. Very professional throughout. High caliber work. Loved the texts!
The entire team was very helpful even due to fact my car was totaled. Ethan, Paula. Eric, Chrystal and Seth(?) we're very kind to me.
Everything ran smoothy. The people were friendly and competent. My car is running great. Thanks
Ethan was very helpful and pleasant to talk to! Very satisfied with the repairs on my car. Would recommend service here!
I was pleased with the work done by Caliber Collision. I came from out of town and was very happy to find such a good place right down from where my daughter lives. Your associate Crystal did an excellent job of keeping me informed and getting the work done in a timely manner.
My experience with Caliber Collision was awesome.
Fast friendly courteous service. Very professional on all levels. I would highly recommend Caliber Collision. Thank you,
Absolutely wonderful experience what was already a stressful situation being in a car accident of this nature to get the texts letting me know where the repairs rat was a wonderful feature that kept the stress off and the worry. Ethan was absolutely wonderful helpful very satisfied with how the repairs turned out and when going to the property to get my car the entire staff worked very well with each other and was very noticeable that they all respect each other and I'd like that kind of environment it really showed great professionalism thank you very much
Fantastic communication and great service.
Ethan and Joe are top-notch.
Your timely reports on the progress of the repairs were most appreciated as was the diligence of the service advisor, Lucas Landa, in facilitating an expeditious completion. Thank you. Richard G
The repair work appears to be excellent, and Lucas Landa could not have been more professional.
Extremely satisfied with repair experience and overall customer service. Joe and Ethan at Caliber and Collision exceeded all my expectations, they both were very professional,knowledgeable and made me feel like a top priority customer. They were very eager to assist me in problem solving and absolutely went above and beyond to assure I was taken care of. I would definitely be using Caliber and Collision as my first choice repair shop and I will definitely be recommending to friends and family.
Ethan was very responsive to my questions and concerns. Repair time was good. Car looks better than it did before the accident. Thanks guys!
Great job Eathan. Thanks!
Everyone there handled my situation professionally and made me feel at ease. Thank you
My car looks like it was never damaged in the first place! Thank you!
I am extremely pleased with the quality of service I received at Caliber Collision in Tujunga. The job was done well and in a timely manner. Most importantly, I was treated like a family member. Thanks Ethan, you have earned my trust and future loyalty.
Best experience I've ever had with a body shop.
Nick kept me informed all through the process.
Work was done on time even tho they found more damage when the car was disassembled.The end result was great. Excellent workmanship.
Good communication, quality work, relatuvely quick turnAround time.
They did excellent job and great service .
Excellent and courteous service and great staff