Greg and the staff were very communicative about the timeframe and repairs which made everything so much more accessible and gave me peace of mind knowing that I didn’t have to worry about almost anything. On top of that, the work done is immaculate.
Vehicle Make : Volkswagen
The level of communication and professionalism surpassed all of our expectations. If you're going to be in a situation where your car is out of order then doing it with Frank's is the best way to do it! Greg is so friendly and patient to answer my dozens of questions,thanks again for your great work.
Mary was amazing! Did everything just like she said she would and with a smile on her face.
I,'ve uses your company twice .sooo i'll think that says alot.
Great service and lovely people!
When I picked the truck up I specifically asked if the headlights had been re-aligned. I was told yes. Well, they are not! This is my second time having this issue w Frank’s!
Thank you for fixing my door handle!! Great job!!
You all did a wonderful job I wasn't expecting the car to be washed and vacuumed and cleaned that was real nice not even valmart does that thank you very much.
Unfortunately, we have had to use Frank’s great service several times over the past few years and keep coming back because of the great, reliable service. The only negative is that they aren’t open on Saturdays.
I was excited that the repair was done so quickly and well. I was delighted that my car was cleaned up in the process. Everyone was extremely polite and professional that I really with, especially Mary.
Appraiser explained the task. Counter person pleasant. $ reasonable. Job completed when promised.
Awesome attention from employees...Mary u should the best!
First and foremost Thank You! Great job repairing my vehicle. The quality of work is great and I was always kept informed. Top customer service experience.
Friend recommended the place and im really satisfied with the results. Very friendly and helpful staff. Highly recommendable to any one in need of mechanical or auto collision service work.
Read my last email that went unanswered or check yelp in a few days.
Everything looks great and appreciate the updates along the way.
Pleasant, friendly. Happy with work/repairs on our vehicles.
Every time i take my car to Franks they do a terrific job
I am satisfied with the repair job itself. I just think I was put through a lot of inconvenience that was unnecessary. First of all you guys had over a week to order parts to fix my car. I drop the car off on the previously discussed day and time. I drop off the car, and 10 minutes later I get a call saying the parts were never ordered? They had over a week to get the parts. Then the next day I was told that they got some of the parts, but some of the parts went to the wrong location. Are you serious? So now I have to come back when the rest of the parts come in. Okay. So then I drop my car off again. I then get a call that there was more damage than they thought. The radiator bracket had bent too. I know that things like this happen, but you guys had the car in your possesion multiple times before the work was done. Someone couldn't have put my car on the lift and assess the damage, so I didn't have to come back 3 or 4 times before the work was even completed? Your facility is nice. Mary and the rest of your staff is friendly, but that's only part of customer service. Frank's really dropped the **** on me several times. I just wanted to give some feedback. Thanks
You were straight up & business- like from first contact, wrecks are stressful so nobody likes wobbly stuff. Yu repair looks like new + Yu touched up items on entire car.Gregs text updates thru the repair were valuable. Good job FRANKS/ JHB