Completely satisfied from start to finish! Your staff is wonderful, everyone is so nice. Truly a company that still cares about customer service!
Great service, I highly recommend this place.
Looks even better than before the accident! You guys were lovely, very comforting in a stressful situation
I love working with Frank's. Car looks beautiful and works well. Excellent communication.This is the third survey I've filled out, btw.
Quality craftsmanship and good communication. Thank you.
Josh was very helpful by clearly communicating the progress and status of the repair. The entire staff was friendly and helpful. Thank you again for the excellent repair work!
Every one was very helpful with me. The
work on my car was done very well. I am very pleased
Thank you all
I was very pleased with everyone. CJ kept me informed of the progress which was very helpful. It was a pleasure doing business with Frank’s. I would recommend them highly.
Communication was absolutely fantastic
Absolutely amazing to work with this shop again! They made getting my catalytic converter replaced when it was stolen way easier than I initially anticipated! THANK YOU!!
The paint job was great, CJ follows-up, explained the process and was flexible with date accommodation. The paint job was done as scheduled. Front desk personnel were helpful and sorted out the ride. I
defenitely recommend Frank's Auto Body.
Great customer service ????
Even though I had to wait a few weeks to get in, they were very kind and helpful. The repair was great and the car was very clean when I picked it up.
The final work on my car was great and I am satisfied, but I am still bothered that my hood was damaged by someone in your shop. Granted it is fixed now and you can’t tell, but I still know. I know it’s not factory painted. I know it had to be filled and I know the person who dropped the tool on my car was not honest about damaging the car. It worries me about coming back if I ever need another repair. On the flip side, Josh was an amazing customer service rep.
It would have been helpful to know the rental car company picked up and delivered at your site. I was told the only time to drop my car was what worked for you. You were very angry when I asked if I could drop my car the night before so that I had a ride home. At that time you could have let me know about the rental car service. The tone of the information needs to have the customer in mind.
I was texted my car might be ready by the end of tomorrow verses Friday, but then was texted it was ready that day.
Thank you! Merry Christmas!
Definitely would recommend Frank’s auto body. Y’all get 10 stars!! My car looks better than new!! Thank you!!!