The attention to detail was spectacular. We were given great care and fabulous customer service. I would recommend (and have) to anyone.
Great customer service, always willing to explain things if needed a further explanation.
The paint job was amazing!
Vehicle Make : Volkswagen
Everyone we worked with was very professional, answered all of our questions and kept us updated on the progress of our vehicle.
I felt the professionalism was amazing and I feel like my truck was in good hands
Super organized, very communicative, friendly, the car looks great, and the inside is as clean as it’s been since we had kids...
We are very happy with our service, our Jeep looks great! Everyone was so. Nice and always kept us informed with each step, they took care of our rental also , we will be recommending Crystal Lake Automotive to our friends and family .
Thank you all so much
Thank you, James for being very helpful and keeping me updated through the process of my car getting fixed.
The work was done in a very professional manner and my car was returned to me exactly as promised. I am very happy with my experience
From my first interaction with James, I was completely confident we had made the right decision to bring our car to Crystal Lake Automotive for repairs. What initially was going to be 2-3 days ended up over 2 weeks based on additional damage that was discovered after they had my car taken a part. James was clear in his communications, always positive and reassuring which I appreciate very much. The absolute icing on the cake was picking up my car at the end and finding that it had been completely cleaned and detailed inside and out. What an amazing surprise! I will definitely recommend Crystal Lake Automotive to anyone I know in need of body work!
Outstanding customer service
On time. Professional work. Excellent communication.
Fantastic job. Excellent staff.
I loved how James was able to work with me to get some of the damage I caused done while having the repairs completed for the damage caused by the insured. James also made it a smooth experience for me by getting a car at the same time. Overall it was a great experience. Thank you!
Great service and support from the first meeting and through the entire process. Mike and team were great and kept us informed each step of the way. Would definitely recommend crystal lake automotive to others
100% satisfied and extremely impressed that they cleaned the interior of my car to make me feel like it was brand new! My son even asked if we got a new car when he got in! So grateful and happy with the overall service.
Thank you crystal lake automotive!
Your team always does fantastic work. Office reception, estimators, technicians; they are all very professional and skilled.
Very skillful technicians and professional, knowledgable staff. The car was very clean when we took delivery and there were no issues. There is no evidence that the car has had the windshield, headliner and the top sheet metal removed and replaced; beautiful paint work!
Outstanding job crew
Thanks for the new car
Come back cleaner inside and out
The communication and status updates were very welcoming and appreciated. The staff was very informative and friendly. Would definitely recommend them to everyone.