Manuel was extremely patient and professional. He told and showed me everything that was going to get fixed and he kept me updated throughout the process. He replied to my questions fast and texted me the updates on each milestone for my car. I am really happy with the whole branches customer service and everyone seems really friendly and asknowledges all of the customers waiting and checking in. I am really impressed with how the whole staff gets along with each other and very helpful even when it was busy. I would definitely recommend this Service King to anyone who is looking for good service and excellent body work! Hats off to the manager Mike McCarthy! He shares the same enthusiasm as the rest of his team. Most importantly, I am super satisfied with how my car turned out in less then the estimated time. Thank you Service King San Jose!
I am very satisfiyed about your service. Thank you for all the updates you guys offer. Amazing service.
Manny is very professional and gave me updates on my vehicle. THANK YOU!
Vehicle Make : Volkswagen
Manny did a great job keeping me informed from the minute I walked in the door. I would recommend your repair business to anyone.
You're GREAT; I didn't believe your time estimate when I first saw it - BUT then you actually beat it by a whole day. Awesome!
Keep up your great work Eddie thanks .
Wish you'll have a lot of customers ????
I had a wonderful expierence with my car repair. Not only did Service King do a great job, but they finished the job a week early. Eddie and the Team did a great job. Thank you all
My dad recommended this shop to me, he said they've been taking care of our cars for a few years so I took my car to you guys. And you guys hooked it up! Excellent service, and on time. Car trouble is always a pain but this shop and especially Eddie helped out a lot. Thank you! Much appreciated
There was overspray on the windshield and moon roof of my brand new vehicle that was not there previously. I gave Service King every opportunity to remove
The overspray from my New Car but the shop did a hurry up quick job and did not remove all of it and then denied it happened there at that location .The vehicle has less than 700 miles on it. Do you think I would do that to my own brand new car? I am Very disappointed with Service King. Not only is this a distracting safety hazard, but what's worst is the fact that it was not made right which indicates just how unprofessional this body shop really is.
Thanks for your correct work. Furthermore your attention was outstanding. Congratulations.
It was done in a timely manner and Manny kept me informed about the progress and when it expect it to be done.
Jared and Connie T
Excellent service. Eddie did a great job of keeping me informed on the progress of my truck. I'm very satisfied with the service and the outcome of the completed job.
You have excelente services I happy with Eddie because his help me in all
The service is excellent!
Great service from the entire team.
Vehicle Make : Range Rover
EDDIE Cardenas he's the excellent Employee you so Lucky to have him thank you I so Happy to the atencion you have for me att. Maria. Muchas gracias ????
EDDIE DID A GREAT JOB ON TOP OF IT, WE WILL B REPEAT CUSTOMERS AND TELL EVERYONE ABOUT GREAT SERVICE
The service was excellent. I got many notifications about status of process and it was ready to pick up my car before the promised date. I am a happy customer. A you all!!
Anna (Unsuk I
Everyone at the facility was really excellent and very helpful. Thanks!
Everyone was very nice and had great customer service! Gordon helped me a lot and drove me to the rental car place and was very nice. I am very pleased with everyone and the customer service, my car looks great too!
. Thank you!
My car looks great! Thank you!
Great personality of all the members crew, specially from I believe his name is "Many"
Thank you all
Excellent!!! Friendly, periodic updates, details, and I can feel workers proud also. I would say thank you all!
Manny Fuentes was very professional and explained the presses in an efficient manner. All reapers where done in a short amount time and showed no sign of the damages. Staff was very friendly and helpful.
I really appreciate that my car was repair with in a week thanx to all who worked in the car specially to eddy cardenas who helped me.
Manny was very professional, responsive and explained very well the various problems I had to deal with. Glad he was my service advisor.
Mike is awesome. Very good service.
I'm so happy and satisfied with the recently repair of my van.
I'm very appreciate the job they did .
Manny was extremely helpful and answered all of my questions. Repairs to my vehicle were done much faster than I expected.
Manny was awesome, gave me regular updates and made me feel as though my car was as important to him as it was to me. Second time using you guys, no one ever looks forward to these situations but should I need body shop services again I will absolutely be back. Thank you for all the hard work.
Amazing service. Couldn't have been happier from start to finish. Thank you!
communication / constant update of the repair status is key to good customer service and satisfaction . keep up the good work.
Manny was awesome the way he took care of my baby
even told me how to get rid of the smuges on rear
passages side that was not part of the repair
I am very please with your service on my car.
Thank you !
Manny Fuentes, did a great job! He was very helpful with my repairs and was on point with the whole process! There was never a moment where I felt he was slacking off! Manny did such a great job with getting in contact with me! He would frequently update me on my car which I loved and kept me up to date all the time without me having to ask (which to me is the best customer service I've ever gotten) he was honest with his work and job! And I was even able to get my car finished before the scheduled eta! Manny did such a great job he went above and beyond to get my car in and out without any complaints or problems with me I thank manny so much for making it happen and getting my car finished! Thank you manny and he technician who fixed my car you guys are the best! 10/10 for you guys and service king for their services I will definitely recommend service king to any and all my friends and family! Thanks again Manny Fuentes of service king at 1985 Kyle park ct, San Jose, CA
I was only planning on getting the estimate at Service King as required by my insurance carrier. I planned to take my car to Honda for the repairs. Eddie did the estimate and I really felt comfortable with him and felt he was honest and not trying to push me into getting the repairs done there. I decided to get my repairs done at Service King becaise of Eddies great service. The whole process was easy and I was kept informed and my car was ready at the estimated time.
Awesome customer service!!
Thanks for the great job and excellent service.
Eddie was extremely helpfull
I was really impressed with awesome work that was done on my 2014 Prius! I was told that it will be done on November 19 2016 and it was actually done three days prior to the due date thank you very much. I also want to thank Manny the adjuster who took good care of me with any questions answered and an awesome customer service thank you Manny!
Everyone was very friendly, efficient and professional. The work was excellent and done early. Manny is great!!
Manny helped me with my Jeep Renegade and he was extremely attentive. He always kept me updated wth the progress on my car! I appreaciate the hard work.
Very good job and I am satisfied
They were very nice, explaining every step with detail. They got my car done a day early and provided pick up and drop off service to me. The driver was a very nice man with good driving skills. I would recommend Service along to anyone
Good service. Like it ????????????????
Gordon was great and we really appreciated all of his help. Solid 10.
Excellent customer service. Under promised over delivered.
Every body is so nice and professional and the service it's awesome thank you service king.
Eddie is the best. I will always bring my car to Sk
They have the best customer service.
Manny or Manning (spelling??) was completely on top of his game. He walked me through the process seamlessly and took care of me although I was quite upset about having to go through the process. The timing was impeccable and the team took care of me without skipping a beat. It was overall a very satisfying experience. Thank you very much. Lucy
Great customer service, and good communication!
First and foremost let me thank my service advisor Manny for over seeing the repairs on my vehicle. He was very knowledgeable and helpful every step of the repair. The staff was very friendly and welcoming. Thank you Service Kings for doing such an excellent job. ThankYou!
Mr. Fuentes did a great job. He was polite and frienly. He does a good customer service job. I am very satisfied with the work and the treatment I received from Mr. Fuentes, he is great.
Beautiful job! Did a great paint matching!
Manny was awesome. I'm completely satisfied.
Did very good Job ????????????????????????????
Perfect nice job very happy
Car looks like new every one was very helpful.Thanks for your help.
I loved how professional and friendly it was Eddi.
I appreciated Manny providing me thorough information before the service on my car began. He was also great at providing me updates and keeping me in the loop throughout. My car looks and feels new again. Thank you!
Service King not only fixed the problems related to the claim, but they also addressed minor issues elsewhere to ensure that my vehicle looked pretty close to new. I've never experienced another shop with this level of detail towards customer satisfaction.
Great service and customer service. Special thanks to Manny!
Very professional experience. Great customer service with great attention to detail. Eddie Cardenas did a great job representing Service King.
Absolutely! Eddie kept us up to date on the progress of our vehicle. Extremely pleased!
I was very satisfied with the service from Eddie Cardenas and Office staff. I will highly recommend Service King to my friends.
Service King had take care my case professionally, the car came out like new. Personel very helpful and friendly. I would recommended service to my relatives and family members.
The best care you can wish for. Super fast high-quality work with SMS updates. Thank you.
Amazing, wonderful service and always happy to help. Your team of specialists and front office staff are the best in the business. If 10 was the highest I can rate you guys it would definitely be 20+++ outstanding experience and overall customer service.
Thanks and God bless you guys
Friendly staff. Good communication. Ready by estimated completion date. Quality repair. Car was washed and super clean upon pick-up! Thank you.
outstanding work with outstanding customer service.
Manny was great, he treated me with lots of respect and always had all
The answers. Very professional and always kept me up to date with what was going on with my car. Would highly recommend service King.
I have used your services before and I was very impressed of the results. Now my Lexus looks like new again!
Warm staff, responding very prompt. Nice repaire work, good job!
I am supper happy! The Job was outstanding, communication was excellent! Thank you Eddie and team!
Manny was excellent and I was well informed through the whole process.
The car looks wonderful. Service reps were great. Only negative comment is that the end bill was SO much more than original estimate. Know that we only had to pay deductible but still were a little shocked
Eddie is the best. Front desk staff is always great.
Customer was really good. Kept me updated on the repair status. Eddie was very nice to work with.
Thank everyone for their prompt service and addressing any questions I had despite the change in service representatives. Pleasure to business with you!
I can honestly say I couldn't be happier so glad i had the opportunity to meet your team thank you soooo much
Your service was excellent and very timely we have had numerous vehicle serviced by you and they've all been top notch thank you very much
Fast and timely service. Repairs were excellent.
Best auto service I've ever had
I'm missing a part inside the car...
David did an outstanding job making sure everything went as promised
The service I received was fast and I thought it was awesome that I had updates about my car. The employees were friendly and knew what they were talking about. I would definitely recommend you guys yo all my friends. Thank you!
The update text messages were great. Everyone I met was friendly and professional. Missed meeting with my service writer at the time of pick up, but I did have a staff member walk the car with me. The repairs look great.
No need to contact me. I'll put my comments here.
****. SMS update is great but should be opt-in, because some people may have limited or no text plan. Luckily I do.
2. Since you use SMS, make it clear which number I can text back to get prompt response.
3. Car wash is nice bonus, but is not a replacement for proper inspection before returning the car. I had to take my car back. Things are resolved now, I appreciate the followup, but I wish I didn't have to.
It is my husbandd work truck and both him and myself were bery pleased with the work you did
My experience was very pleasant and the people involved were very professional. It was 11 stars out of 10. You've proven that you really are The Service King.
The service was pront and you kept me updated on the status of my car. Thanks
Since last year you have implemented a text communication I found helpful. I could respond when I needed but, mostly appreciated knowing things were on track, for most part. The staff encompassing subs to complete the whole job provided an excellent product. My car was fixed to perfection. Where my damage included front end struts and axial assembly, I will keep close attention to sounds and handling. Eddie was most helpful, professional and attentive to my questions and cars needs. I am grateful for the care my Mustang wax given. Thank you!
Eddie answered all my wuestions and was very polite. The repairs took longer than I expected but they were very informative and my car looked great when I picked it up.
Great service from the first estimate on my car, through the repair process (with constant text updates on the progress), to my pick up of a cleaned and beautifully fixed car. 5 stars!
Best service I can remember by Michael. I will come back to sk at anytime simply because of his efficiency responsiveness accuracy and professionalism.
All was great - just the right amount of communcation and the car is fixed well.
Yes i'm very happy with your service.
Always updating status and trying to accommodate customer's needs.
Quick service & very friendly staff
Job well done Mike! ????????????????
Great experience ! I would definitely recommend your services.
I am absolutely satisfied. David always kept me updated every two days wich i personally think is what needs to be done to every customer. He explained what they did when i went to pick it up after it was done. Very good customer service thank you
David and Mike were the best. Thank you.
My experience was as pleasant as it could possibly be. I will be recommending this Service King location to anyone who needs auto body repair.
Vehicle Make : Volkswagen
Being updated & keep you posted is a nice way
Great communication and updates with progress. Much appreciated!
Eddie is hands down the best employee you have!!
Great customer service.
Great experience I will recommend this place to all my friends specially Michael he was great always had me updated with the progress of my car
Very efficient service. Esp. Coordinating with Enterprise. There wss little for me to do other than show up with my car. Car looks good. The detailing was a nice suprise.
Everyone I had contact with was very helpful . I was always kept well-informed about the progress of my vehicle. I would recommend your service .
I was completely satisfied with your customer service people that I felt myself like at home.They also did excellent job with my car and delivered my car as promised exactly on time. Hopefully not,but if I need I will definitely ask your help.Thanks again for your perfect service.
Excellent customer service. Great work on my car. Thank you.
Happiness score 10 out of 10
All service providers had a great attitude & provided excellent customer service. ????????????????????????????????????????????
Although the repair with bumper was done correctly other problem was unresolve. I talked to the insurance and was told all of the problem would be resolve at the shop and mo additional action from me needed. It was a big lie. No happy with the result at all.
Very nice. Mike McCarthy did a great job of negotiating on my behalf with Enterprise for a rental car and a new bumper from the dealer rather than a reconditioned bumper.
Job well done - very well satisfied.
Completely satisfied and appreciate the explanation of the miss understanding
I thank you and very much appreciated for the grate service.
Out of a score of 100% I was happy with the entire Service King Team. I have my front end to be repaired. SK will be my first choice. I will also refer them to my friends and family
The right rear twilight was not repaired as was originally included in estimate
Service king is good and friendly. Good job service king
I happy to know the process my vehicle went through. Everyone was professional and friendly!
The experience was very fast and efficient. My car looks great.
Thank you very much for your great services
Service King over delivered at every level. Total efficiency. I was thrilled.
Everyone that had helped me at Service King was super friendly and mostly very professional on customer service. My rep David had made me feel good from the very beginning of dropping my car off for repair and great explaining on the paperwork. Also David helped me on reporting my crazy bad customer service experience with Enterprise and another lady that was working the front desk helped me too. Overall I'm so happy with their friendly service toward me and the fantastic job on repairing my car, it looks perfect. Another outstanding job from David was calling me and keeping me update about my car. All I can say is thank you Service King!!!
Michael McCarthy did an amazing job making sure I was taking care of when repairs took longer than planned. He went above and beyond to ensure that the repairs were done the right way. Excellent customer service from Katie at the front desk as well. They were both very friendly and helpful. Thank you for the great service!
Everyone was very helpful and kind. The work on the car was great!
The work was done on time and as expected. customer service and support was exceptional.
And my car looks fabulous!
I always received great service from beginning to end.
Eddie was very professional and friendly.
He kept in touch with me throughout the process to let me know about the progress on my vehicle. He also painted over some marks on my vehicle and helped to smooth out a dent even though it was not part of the actual repair. He also spoke to the associates at Enterprise in order to have my taxes on the rental car waived since my car was in the shop for much longer than originally estimated. I really appreciate this courtesy. My vehicle looks beautiful, and I feel that Service King went above and beyond. The process of working with Service King was easy and stress-free, and I would definitely return to them in the future and recommend them to my friends and family.
Mike at the 1985 Kyle Park Court location in San Jose was a pleasure to work with. He kept me updated daily with the progress of my car. Great place to do business!
Especially liked how you guys cleaned my car inside and out! Really appreciated that, thank you!
Michael McCarthy was great. Set up rental car. Kept me updated on the progress with text messages. Work was finished a day early and it was not a surprise. Did some extras, like washing and polishing the car. Thank you very much.
I am completely satisfaction the way of the King body of the customers services.. And very happy ..
The service was very good and Michael McCarthy and the others staff members where very nice and very professional with us
All staff was excellent. I appreciated the text alerts from the automated system and from the staff member. I would definitely go back if needed.
Staff very friendly and helpful. Car was completed ahead of schefule. Job well done by the staff.
Excellent attention to detail
I'm happy with the service thank so much
They did a good job! Great customer service!
Eddie was great and I have already referred friends to Service King!
I received excellent service from Service King and Mike McCarthy. So delighted to have the repairs completed in five days although the estimate was 12 days! Kudos to Mike McCarthy for being thorough in his estimate. I was so pleased to not have additional charges on top of the estimate. Mike kept me updated with texts, so I knew what was going on when, and I felt confident that my car repairs were making progress. Mindy was great about lining me up with a trusted resource for brake and lights certification over in an area close to my home where she used to work. Well Done!! I will recommend your services!!
Unfortunately for us this is the second repair on a second car in just a few months, but in both cases we have been very satisfied by your work and prompt service. Good quality work.
My car look like new! Thank you for your great work.
Took longer than I expected which cost on a rental. However, using texts to keep me informed made it OK and it looks great. As far as the people part of it, it was first class. I will recommend people to you.
Michael McCarthy has been a great to work with through the process!
I also need to comment on the front desk rep as they were super nice as well! You guys are awesome and I will definitely be a repeat customer and will spread the great service provided to others!
I'm very happy with the service that I received and Mike was very friendly, informative, and completed the repairs as promised. My car looks great!
The service was great and NY truck was done way ahead of schedule great job service king!
Thank you for a job well done.
I will recommend to my friends
I worked with Able Silva at the San Jose California location and felt completely comfortable with his abilities to perform the tasks that I requested for the service to be performed on my car. Since I just got my car back I am not sure of the work performed until I get some mileage on it. It does appear amazingly good at my inspection when presented to my car by Able. So far....so wonderful.
Thank you Able Silva and Service King.
Very professional staff including the gals that work at the front desk! Thank you!
Best zervice ever. Thank u.
The work was done quick and it looked great. Real painless process.
Customer Service was excellent. My service advisor has done a good job, he keep me updated the status of my car everyday.
Thank you all the staff in Service King
I would like to thank Eddie and his team for a beautiful job I would recommend others to service king.
My car looks great you are a great team thank you so much I'm very satisfy Eddie you did a wonderful job thank you and God bless and Merry Christmas to all the staff
Great experience. They kept me apprised of every step in the process.
It was fast and easy and very very thorough very happy with service king thank you for taking care of us
Thanks for the quick and neat job on my car repair!! Totally recommend your shop on Kyle Rd in San Jose!:)
Great job communicating status.
Eddie Cardenas was excellent. He kept me up to date on my van repair and his reassurance that my van would look as good as it was before the accident was very calming for me. Excellent customer service. I would highly recommend Service King for any repair.
Great job, thanks to Eddie and All for a job well done!
Service was quick and within the time frame given. Getting text updates was a really great way for me to know what was going on which was good. The people were really nice and welcoming too. It was a great experience considering why I had to be there. And the car looks like new!
Robert was very thoughly and easy to talk with, he was also extremely patient and answered all my questions. Service King finished my car and made the repairing process very simple and efficient. Rating 10! Good Job Guys!
Everyone was very helpful friendly and my truck looks brand new! Thanks so much!!
el servicio fue atento y r¡pido
Everything was done as promised and I'm very happy with the repairs.
Great service, fast repairs, clear communication throughout. Thank you!
Web site does not work. Could not get my car status, and no times and days of operations. Car is perfect, people were wonderful, no text updates until second week. And Web site was no help at all.
I appreciate Michael and Roberts most personal care with myself and truck very good job. I will!!! Tell my family and friend's thanks again
Great experience!! Everyday updates from service king made me feel very comfortable.
Very caring and nice service
Outstanding team. Very much satisfied. Thank you.
Mike was awesome. He handled everything for me and made sure my car was taken care of. You can't even tell it was damaged, as if I just drove it off the lot. I'll definitely recommend Service King to friends.
Wow you are the best. Right from the start I fell I was with the right people. Friendly and well togetherstaff. My van looks again as new. Everyone was attentive and cordial. Love all the great help.