Customer Care Center
We focus on our customer's auto body repair concerns: Speed Accuracy, and Service.
Service is in our name for a reason. We know that when our customers are looking for an auto body shop in Rochester to handle their collision repair, they are looking for a fast, safe, top quality accident repair from an auto body shop with a focus on overall customer experience and one that offers a lifetime warranty on all repairs done. All of these qualities are a Service King specialty.
Service King offers free car accident estimates for all auto body repair work, ranging from simple glass repair or windshield repair to automotive paint work and auto body repairs. When you call us toll free at 1-866-730-KING (5464), our customer service representatives will happily arrange to tow your car as well as contact an insurance adjuster for insurance claims and answer all insurance claim questions.
Once your car is in our capable hands, we encourage you to check the car's repair status through our new online car repair status tool. Here, you can see the progress on your car's repair and feel that much more comfortable knowing what body repairs are being done.
Service King Collision Repair Customer Service
Why we are different:
The ‘what’ we do varies little from auto body shop. We fix accident-damaged cars. The ‘how’ we do it is where the key differences lie. There are many collision repair centers that offer the same services we do, such as paintless dent repair, windshield repair, car painting, and auto body repair. We differ in our drive to rise above the rest. In fact, customer care in our auto body repair shop is our number one priority.
For example we offer the following conveniences and services:
- We arrange for towing on your behalf
- We produce free computerized estimates
- We handle insurance claims process by dealing with your insurance adjuster directly
- We know your time is valuable so we fix your car faster than most shops in the area.
- We fix you car safely and correctly utilizing the most up to date equipment and technician training in the Rochesterarea.
- We provide high quality rental cars through Enterprise Rental Car on site at each facility.
- While your accident repair is being done, we provide you with up to date knowledge of the progress with our new online Repair Status feature where you get step by step information on all paint and body work that includes photos through several of those steps.
- We give you a Lifetime Guarantee on all work done, bringing you peace of mind long after the repair.
- We know good customer service gives us your loyalty and referrals.
In the auto body repair industry, we know that we are judged by what we actually do, not by what we say we will do. We appreciate any opportunities to prove that we're worth your repeat business and your referrals to your friends and families. We don't make promises we aren't willing to keep, we will always be truthful with you, we strive to be there for you even if there isn't a profit there because sincerity has taken our company farther than most and we aim to keep it that way. We take the extra steps always.
The Service King Team
Our highly trained and knowledgeable team members are experts in the collision repair field. Each one of our locations is equipped with auto collision professionals in paintless dent repair, auto glass repair and replacement, car towing, and all forms of auto body repair.
Your Satisfaction is Guaranteed
Customer care is our number one priority. Each Service King location is equipped to handle your car from start to finish. When you call us, we arrange for car towing, rental cars, insurance claims, and auto body repair needs. One call takes care of it all.
Service King backs all auto repair work with a written lifetime warranty. Any defects in workmanship will be corrected free of charge. Our warranty is designed to offer you peace of mind that the repairs will last the life of the vehicle.
For your convenience, most of the Service King Collision Repair centers are open Monday through Friday, 7 a.m. to 6 p.m. and Saturdays, 8 a.m. to 1 p.m.
Covered by your Insurance:
We work with ALL auto insurance companies, and we also have self pay options. In addition, we are a direct repair facility (DRP) for the following insurance companies:
State Farm Insurance, Allstate Insurance, GEICO, USAA, Farmer’s Insurance Company, Nationwide Insurance, and Progressive Insurance.
Free Auto Body Repair Estimates
Service King Collision Repair Centers Rochester offers free auto body repair estimates to quantify any damage incurred by an auto accident. Our auto body facilities are equipped with highly trained service advisors who are able to complete the estimate process quickly and accurately using the latest computer automated techniques.
Additionally, our free computerized estimates reduce the chances of error in the estimate. Sometimes when a car is being evaluated or inspected by a technician, they can overlook needed repairs. With an accurate computerized estimate, mistakes like that can be eliminated.
The precision of our auto body repair estimates allow us to speed the repair through our shop allowing us to deliver your car back to you faster than most shops in Rochester area.
Service King’s On-Site Enterprise Car Rentals
Service King Collision Repair Rochester offers low-cost, current model Enterprise Rental Cars on site at each Service King facility. Our Customer Care Center also has an onsite Enterprise Representative to assist in scheduling rental cars at Service King City.
Paintless Dent Repair
Service King Collision Repair Rochester in Rochester NY specializes in Paintless Dent Repair. Paintless Dent Repair, or PDR, is a way of removing dents from automobiles without disturbing the original paint finish. Our certified technicians use this repair method on minor dents and dings to major hail damage. The most common use for Paintless Dent Removal is for dents caused by hail damage, door dings, minor body creases and minor bumper dents caused by minor car accidents or unforeseen natural disasters. Paintless Dent Repair can also be used to help prep a vehicle for paint in our paint and body facility.
This exciting process not only allows for preservation of the original paint finish, but also decreased repair time and costs including reduced rental car fees. Paintless Dent Repair's revolutionary techniques reduce time, cost and insurance claims as well.