Yes I picked my car there was no problem until I got back in my car there was a severe water leak which nearly caused motor issues
Michelle was friendly, accommodating and knowledgeable.
The job done was of pure excellence. The courtesy calls of the updates was more than I expected, purely professional.
The estimated finish time was sooner than expected and other issue with airbag was immediately taken cared of...
Thank you so very much for your Professionalism
I aas happy when it was Sterling, and I'm even happier now thanks to Adam! He is such a positive and helpful individual, he made sure that I was kept up to date on the progress of my repairs every day. He really went out of way to make sure that I was a satisfied customer. If you ask me, Adam is Service King's most valuable asset! I will only work with him from now on!
Thank u for keeping me informed of the progress daily and the speedy and great workmanship was outstanding again thank u for ur great service
Work was done on time. thanks
Being involved in a collision is never fun and generally it is a painful process to get your car repaired. However, You guys made the process very easy. I think that was in part because the repairs through my insurance was preapproved. When I came in to drop off my car Melissa was very helpful and knowledgeable. I took the car in Monday morning and it was finished and I picked it up Wednesday afternoon. Excellent customer service and very quick turn around time.
Very well communication and done beautifully. Very happy & satisfied with the work done & the way it was done
I was told multiple completion dates.once I got the vehicle back it turned out good.
Very professional and kept me updated on my vehicle's status.
Outstanding experience, I would highly recommend your services
If u treat all ur customers like u treated me, u will always be number 1 forever in my book????
Excellent service, always keep me informed
I am very satisfied with the repair on my Escape.
Excellent service! Great communication.
No review of work completion. Warning sensors not working , warning light on dashboard as soon as I left the facility, no answer to my inquire for a whole day. Need to complete the job. Not happy about this after more than 10days at your facility. Sorry
My car was made available five days after initially promised. Because of this my 16 yr old daughter had to pick it up. the car had a warning light on for 'tire low'. It should have been obvious to the person that brought the car up. So Service King allowed my daughter to drive a car that had a tire problem that SK was responsible to fix. When I called the next Monday I was told to take the car to Discount Tire.
I loved the care and service. I was warned about issues my vehicle had that had nothing to do with the repair it was in for. My car looks brand new where the damage was and the service was so thorough to make sure that it was better if not the same as new for the area I had repaired.
The service I was received was great. Adam provided timely information regarding the repairs and was very helpful with all aspects of the claim/repair and car rental.
Everything looked really great. Thanks for great customer service.
Sec was great and honesty was a plus. Thanks :)
I received my car in great condition, and Mellisa did a great job working with me.
Adam did a great job from start to finish! He kept me up to date on the status of my car and was incredibly accommodating given my time constraints on the day I needed to pick up my vehicle. His attention to detail is great and he was great to work with!
I was kept up to date on repairs and over all good service!
The car looks like new again
I was very happy with the service I received and the friendly atmosphere.
Repairs to my Toyota took significantly longer than I was told by the service center that they would require. This required me to pay the difference on a rental car for a couple of weeks longer than expected. When attempting to pick up the vehicle when it was scheduled to be completed I found repairs to be incomplete. When I went to pick the car up the following day I found more repairs that needed to be completed, and now I have to schedule my vehicle to be returned and get a rental car a second time.
I picked up my car today. I only got a few miles before the car overheated. It had to be towed back to the service King location. I am going to pick it up again tomorrow. Up until this event everything was good.
I was very pleased until we came to collect the car. Discovered sliding door wasn't working. Probably a very minor and easy fix but frustrating as we had made a special trip to collect it. It was a Saturday so we now need to wait until Monday.
Service king did a great job, and the staff was friendly and helpful.
Not at all . Really bad customer service & very unhappy . Very rude people & so disappointed with there service because they messed up with lot of stuff & my car 's not working properly & they created more problems .
Just keep doing a good job that you're doing
Nice job on fixing my car
Quick repair, and very nice staff!
Need to get representative and appointment clerk on the same page. Rep. Said he had no opening the day I went in to see what I needed to do. I call for an appointment as I was leaving and clerk said she had opening and I told her I just the place and was told there were no opening that day. So I told her someone is lying.
My representative was very nice and professional. However, the paint job done on my vehicle was not done properly - lots of spots where paint did not take and the color did not match my vehicle. The bumper was not fixed to fit properly once repairs were finished.
Adam was great to work with
When I called to check on my car I was put on hold for 9 minutes. When I called again I was told "oh I thought he had picked up". Then I was told car would be ready by 5pm, & it was.
The text on my cell at 9:52am said it would be ready Monday 8/18.
I had no paperwork with which to refer to for a phone number to call when I left the service dept. when I initially left the carto be fixed.
Adam was an absolute pleasure to work with.
Great service team.
Yes I'm very excited in the great service and the great job that was done to my vehicle.
Couteous, professional, helpful. Thank you.
It was better than what I expected!!
Great service. Timely updates.
Michelle was great!!! My car is perfect. And the time it took was ver minimal. All in all great job!
Adam was very nice, helpful and informative during the whole process while my car was being fixed. I constantly got messages letting me know how my car was doing and I really liked that. My car looks as good as it did when I first bought it, and I'm so glad the Service King members were able to help me. Thank you, keep up the good work!
Awesome service advisor. I will recommend her and the company to my customers as I am in Sales.
Melissa did a great job. Friendly, courteous and professional all the way!
I am satisfied with the work, but it took them s long time about 3 weeks to fix the problem
I had a great experience with Sevice King, and my rep Lam was incredible! So professional and corteous. He kept me knformed about my vehicle thru the entire process and patiently answred all of my questions. Will definitely use and recommend Service King on Kobayashi, thanks for the great s1rvice!
Mellisa Renteria was very helpful, kept me informed, & was over all professional
So Easy to work with thru Allstate and convenient for Enterprise rental. Very quick turnaround on my car (in on Tues and out on Friday) plus Adam kept me updated with text messages on the repair progress. My car looks like new!! Very positive experience with Service King.
Staff is great. Melissa is outstanding. Texts are a great concept
Worked to expedite my repairs, kept me informed. When I picked van up, pleasantly surprised to find van washed and passenger area as clean as when I bought the van from Enterprise.
Very satisfied with quality of workmanship .
Thank you very much for your professionalism and courtesy when fixing my car
Love the new windshield, especially the little bit of tint on top. Old one didn't have that. Great customer service.
On a scale of 1---10.
I give Lim a 10.
The issue with the windshield leak is unresolved.
Lam Vu was my repair supervisor. He was very professional.
Very professional, courteous, helpful and prompt service. I was very impressed!
Lam Vu was great and did a fantastic job on my car. The overall experience was very very good
Staff was very friendly and helpful. I would definitely choose ServiceKing again.
Overspray on windshield on trim piece on tailgate broken and side trim I had to push back on 30 min after picking it up
The young man who helped me was fantastic! Two thumbs up
Extremely friendly and made the rather grumpy situation pleasant.
Chris gave us an excellent service. The text messages system is great!
Our rep was Lam Vu, he was very professional and helpful! Kept me informed the entire time my vehicle was being worked on. I will highly recommend you all because of him.
The repair work appears to be good quality. However, you had the vehicle for 46 days. The promise date was 5/5. The actual completion date was 5/27. For the last three weeks I could not get an accurate or reliable date of competition. My trust level of your capabilities dropped considerably when you could not project a completion date. You need to be more proactive and credible with your estimates of competition dates and repair scope of work. If you encounter additional work which will impact the schedule and cost, you should share that with the customer promptly. Surprises are not liked, but surprises which are not shared until the vehicle is received or very near competition kill any repeat business opportunities or references for your business.
We had a great experience. They got our car done in a timely manner. Melissa was great to work with and very prompt with giving information.
Good job I'm happy you guys did a great job
I appreciated the updates as the repair was in process.
Y'all are very helpful and y'all are going to be my go to place. I will tell people about yall
Vehicle Make : Volkswagen
Melissa was exceptional. She handled my claim fast, professionally, and efficient.
Car hatch latch not working, missing Honda emblem on window, spoiler not evenly placed on hatch uneven lines
Such prompt service. Kind workers. Especially Lam Vu. I appreciated the daily texts to keep me informed. I would definitely recommend to others. Thank you!
I had a great experience with the service provided from start to finish. I did appreciate the updates as well.
I was kept informed every step of the way I got a daily update on when my car will be finished how it was progressing I am very satisfied thank you
Very sad to say that I had a awful experience at service king. A lot of things were wrong. The "LE" emblem was missing, scratches were on the bumper, trunk floor mat was missing, a tail light was not flush with other light, and bumper was not flush with the vehicle. Everything was corrected aside from the bumper. Which i do understand the reason. However, Dave must have not checked the vehicle properly. When I arrived the morning of the 13th. Dave acted as if he did not know who I was and what vehicle I was there for. That is just poor customer service. Despite the name the vehicle is under. We've spoke and met a few times prior to the 13th. The whole experience made me feel like your business does not take care of your customers or vehicles. I do not wish to be contacted on this matter considering your poor customer service. Horrible service from Service King.
I especially appreciated the thoroughly professional, helpful, and friendly way Melissa Renteria worked with me. And I really appreciated getting daily updates on the repair progress.
Mellisa was an awesome service rep, she kept me informed all the way through the repair process.
Melissa did a great job keeping me informed on the status of the repairs. I thought the work was quality work.
Service king kept me updated every single day while my car was in the shop. Outstanding.
We have used your service twice in a month and each time the service and care has been outstanding.
I was very impressed with how melisa renter is keep me up to date with every detail while my truck was getting services.
Dave did an absolutely superlative job from the moment I walked through the door to the time I drove off in my perfectly repaired vehicle. I would recommend your services to anyone -- including myself -- should they ever be needed in the future.
Vehicle Make : Volkswagen
Service was great. Thank you for helping out with the return ofvthe rental car.
No need to call I expressed my satisfaction earlier today and the manager corrected it
Everyone that I came into contact with were helpful. Lam Vu communicated with me well and kept me up to date with the progress. And my car repair looks really good.
It took a while to set up my appointment. I had to make multiple calls and was told the computer reservation system was down. Then when I did receive an appointment and came in, I was told no reservation was held for me. This seems to be a bigger problem that's not the fault of the local office though. The local shop did a fantastic job of keeping me informed through calls & texts, better than any job of informing a customer than I've ever seen. Lam kept his word on providing updates better than any auto service I've had. I'd certainly recommend.
The gentleman who assisted me was very helpful through the whole process.
Excelent Service, thank you for everything
Great contacts from agent keeping me informed about repair status. Truck looks great!
Dave was amazing with keeping me up to date and making sure I was completely happy with the repairs.
Great service, Lam always kept us updated on the status of my car. I am completely satisfied with the care provided.
Melissa did an excellent job
Dave was very helpful when it came to keeping me updated on the progress of my truck. only problem I have had so far is some of the electrical that I had hooked up in the rear where disconnected and not reconnected.
Dave was very good. He kept me informed the whole time. And I really appreciate that
Vehicle Make : Volkswagen
Excellent service and your personnel are so nice. They kept me updated all along the process. I really felt they were looking out for just me. Thank you so much!
Very frienfly staff. Kept me up to date. Im glag i chose Service king to repair an paint my Cadillac. I will definately recommend them to friends ..
Everyone was a great help!!
Exceptional service and courtesy--very impressed!!!!
Very friendly,good communication
Excellent service. Truly customer service oriented. If ever needed, will definitely return.
I appreciated the constant update on the status of my car, when It was in your facility being repaired. Everyone was very nice. Thank you so much for being patient with me as well on the day my car was ready for pick up. I came in basically at closing time and I know everyone was ready to go home, but they were very nice and understanding. Instead of telling me no, it's closing time we cannot attend you, they took me in with great customer service.
Thank you so much for your service and great customer service.
Chris the ate manager was very professional and made sure the repair process was quick and communicated with me at every step
My car looks great! Mellisa Renteria was very helpful and quickly answered all of my questions. You have excellent customer service.
I like the text messages letting me know the progress. I will definitely recommend Service King and do business with you again.
Thank you all very much! Joe ****-****-xxxx
I was well informed throughout and I was happy with the final results.
Poor communication. Need more updates on vehicles and return phone call to customers
I give malisa 9.5/ 10 for customer satisfaction and the shop an 8/10 for good and quick repairs.
Very prompt service. Thank you!
The staff were excellent and very thorough through the process and updates with my repairs. My car looks great and I would recommend Service King to everyone that is need of any of your services.
Everything went very smoothly and I greatly appreciate the lifetime warranty.
James was professional and my repair went so smoothly that I will definitely recommended Service King to my friends
They were horrible communicators, and not very nice people
Everyone in your office was very pleasant to work with and I really liked text updates on the status of my truck.
We are very satisfied not only with the work but the customer service we experienced! The representative that helped us met us at the door upon arrival the first time we entered and when we went to check on progress he greet us by name! Wow that was a big impression on us! He had our truck pulled to the front and met us at the drive way to take out rent car and give us our paperwork and key! Highly satisfied and will definitely recommend this location!
The service was done quickly and to my satisfaction. Ron the agent that handled my claim was excellent. Thanks for a job well done.
Anne Maureen Dixon
Was too long time for me the wait for my car????????????????
Did a great job. Ronny was great.
Ronnie was extremely professional and personable. He kept me up to date with the profess of my car repairs. I am also content on the work that service king did to my car on the body. They did a beautiful job. Thank you. Deborah M
Overall, James provided excellent service. Estimated completion and pick up date was delayed a few days which could have been handled better given the circumstances.
You guys made everything so easy for me I really appreciate everything!!!!
Melissa in your Webster Tx location did a fantastic job with her communication and total service skills for me. She is a great employee for you. She made it very easy for me to handle my car repairs and car rental with Enterprise. Thank you Melissa! - Bill H
Michelle was great throughout process.
Great job! I felt I was involved in every step of the process. Your team was very accessible, very friendly, and very knowledgable. I will use Service King as my car repair place. Thank you!!
This was a great experience and everyone at Service King was very helpful and friendly. I will highly recommend your company to anyone I know who needs repairs. Thank you for a job well done
Best service I've gotten at a car repair shop. Thank you so much for the great customer service!
I was very pleased with the customer service that James demonstrated. This was my first encounter with Service King but I will make sure if I need your services again I will use them. From the greeting to the quick turnover to the hassle free paperwork I give it a 2 thumbs up and 5 star rating.
Done in a timely manner. Very easy to work with. They kept me informed all the way!
My car is still being repaired... Way longer than scheduled. Lack of attention to detail: found out the canister for my windshield wiper that broke during the accident, wasn't repaired due to service kings oversight. Plus I was told the liquids were topped off and I was good to go, until I asked about the windshield wiper and said it was broken... How was the liquid topped off and the broken canister not noticed? Obviously the liquid wasn't topped off.
I been paying for my rental car longer than budgeted. Service King has made fixing my car expensive and an annoyance.
James made sure my vehicle was in good hands!
Was very impressed with customer care! Great experience
Communication was awesome. I never had to call was kept informed through the whole process. Everyone I interacted with was courteous and kindl.
Great job and outstanding customer service. We really, really appreciate the great work!
Very quick turnaround and I was informed of the status throughout. Very pleased.
The quality of work was excellent. The experience of dealing with such fine people was even better. Our congratulations to your staff with special kudos to Ronney.
So much professionalism and loving caring people
Service was fast & courteous.
Thank you for the excellent service to my car and getting it done in such a timely manner. I liked getting the text updates!
Melissa did a fine job of keeping us updated on the progress of the repairs. We were very pleased with the job they did. We would definitely recommend this place to anyone.
Great job the car looks like new again.
Excellent service went above and beyond with my repair truck looks like new extremely satisfied
The entire process was easy and comforting. Melissa and the team were supportive and kind and answered all of my questions. She even said she would wait for me if I was running a little later than expected. Thank you for the updates both by email and text. Great service!!
Service was great, melissa took care of my car, and I was in and out of there in a few minutes.
Everyone was very courteous and helpful. Mellisa did a great job of keeping me informed on the progress of the repairs.
we were kept updated on the progress of the repairs
Very pleased with quality and service.
Courtious, friendly, efficient, excellent workmanship
Very well pleased. Thanks so much for repairing my vehicle! And for Tony G for keeping me in touch on the progress of my vehicle.
Very friendly and helpful, did a great job on the car. Very good experience
Daily updates were good and accurate
Vehicle Make : Volkswagen
So pleased that they made sure our car was not just repaired but that it was dome right.
Great service and fast turnaround time!
you guys are great - keep me informed throughly
The team was great!!! Not only did they communicate well throughout the process but the repairs were perfect. Almost as if nothing had happened. Thanks for the commitment to great customer service.
I am completely satisfied with Service King and their repairs on my vehicle, along with their professional mannerisms and timely manner. Thank you for your service, it is greatly appreciated.
I loved the text messages! It was very convenient because my Allstate claims person is located in your building. Being able to turn in rental with you was also a plus. If I ever am in need I will definitely come back! Thanks for being awesome!
Vehicle Make : Mini Cooper
Nice team they have in webster. Please keep up the goo work!
Scratches on rear driver side window, damaged leather interior on left rear seat, probably from tools in rear pocket of worker, loosely reattached rear bumper cover, some scratches left on the part that was supposed to be repaired, gaps where bumper cover is attached to car where there shouldn't be. Very unsatisfied with repair.
The team at the Webster,TX location were EXTREMELY professional and I have nothing but GOOD things to say about Tony and Melissa I will definitely recommend this service center to both friends and family ....THANK YOU!
My car looks awesome, thanx guys.
Did not get my car repaired there-completely incompetent
Very informative on updating repairs and completion schedule. High customer service and completed repairs ahead of schedule
Excellent service esp to Ronny V
Car looked great. And the time in shop was an unbelievable short amount of time. I would recommend to my kids if ever needed.
Car.was returned on time as promised.
Tony at Webster office was great
Very pleased with service and customer care from beginning to end.
Car looks great. They made returning rental super easy!! Work was finished 5 days ahead of schedule. Tony was very professional. I hope I don't need them again, but wouldn't hesitate for a second to use them again. I'll definitely recommend this location!!
Melissa was great my car looks great everything was fast and very well done
After almost a month and a half in the shop, my car is not completely fixed. The front grill was not screwed back down. I did not discover it until I left. My right front wheel well was not repaired. My wheel that was damaged in the accident was rebalanced but it is still all scratched up. It should have been replaced since they could not fix it.
The best part of my experience was the outstanding customer service I got from Mellisa Renteria. She kept me apprised through the whole process, was always helpful and went out of her way to help get my car finished as soon as possible. She is the definition of "Service" in Service King and why I would go back if I ever need service. I should also acknowledge the quality of the work was outstanding and the techs were flexible with me on what I wanted. Overall an A all the way around. This Service King is very well managed.
It was the best services I have experienced in a long time. I will definitely be back!
my door sounds like it wasn't sealed properly and not much of the paint was removed from the body of my car.
Melissa went above and beyond