Everybody that I came in contact there was very nice and helpful.
It is rare to find an organization that completely exceeds your expectations, Lacey Collision Center did that today!
Thank you very much for your professionalism!
I am very satisfied with the incredibly fast service time; just one day to fix and replace the rear bumper. They also cleaned the interior, washed the exterior and fixed some minor dings with paint. Great job!
Vehicle Make : Volkswagen
Your team did a Fabulous job on repairing my car! I would most definitely use Lacey Collision again.
Always good service. Good about keeping customers updated. The ladies upfront are always pleasant and willing to answer any questions
Excellent service and hopefully I wont have to use you again! If so, I'll be back!
My car is whole again and clean. Everyone I dealt with was beyond helpful. You are helping me heal from a tough experience. Thank you.
Really liked the email updates on vehicle. When we picked up vehicle, staff was extremely efficient and informative to get us on our way. Thank you!
Very happy with service! Car looks great & everyone at Lacey Collision was super nice and helpful! Thank you all so much!
Nice job on repairs! Appreciated your professionalism and the super clean car at pickup was a very nice bonus!,
Outstanding job! Super friendly staff, ready to help the moment someone walks in. Compassionate and understanding. Thank you for your dedication to doing a great job, every time!!
The attention I received was outstanding.kevin kept me informed about the status of my car. The front office was super friendly and polite. The car was clean and looks beautiful. I do not know right now if the repair is satisfactory since I just picked it up a few hours ago. It looks good.
Our family has lived in this community since 1971 & Lacey Collison had repaired & painted many our our vehicles. It is the only place we will take our cars. Second to none. They even made sure I got all chafe & bills the four days on the car.(I didn't know was under the seat or in the broken cup holder). It was like receiving back a new car.
Work was completed early and it was well done.
You went past my expectations...thanks
Very happy with the repairs done to my truck thank you
Thank you for the high quality service experience. Everything from the appraisal, working with the insurance company, reserving the rental car, and the repair were done with professionalism. I appreciate the great job by everyone on your team.
I won't take my vehicle anywhere else
I am very pleased with the attention. professionalism, updates received, etc. Thank you very for your excellent work!
Excellent customer service, thank you.
As always fast and efficient service and the work is outstanding.
Good service, and very helpful with setting up the rental car and text updates.
Joel was great he was fast at the estimate and when I had a question he emailed me back as soon as he could to answer me back. I will be taking all my cars for now on if I need work done from an accident. Also I'm recommending all my friends and family. Thank you so much to anyone who worked on the car. I really appreciated that you took time and cleaned my car inside.
Nick and the repair staff did an excellent job on our Ford Edge. Thanks for fixing her back to her original excellent condition!!
Zack was great with excellent customer service as well as the staff. The work done was great and super fast. Even though we wouldn't want anyone to go through an accident we would recommend Lacey Collision Center to anyone who would need them. 100% satisfied!
Jan and Pati Bean
Great service. Completed early and looks wonderful. Thank you! !
excelent service in all areas of my experience
Very happy with repairs to my vehicle. Staff was so helpful as well.
Excellent customer service experience.
The repair was perfect but the detailing of the my car was above and beyond. Thanks
Everything from the beginning, middle, to the end was handled very professional by the team there at Lacey Collision. That also includes my GEICO rep there on site. After having previous work performed at Lacey Collision on another car I own, I knew that I was in the best hands with this vehicle. The work is immaculate and I am very satisfied.
Your staff was very efficient and very courteous. They did a perfect job on my car.
They did a great job communicating the process of the repairs and my car looked great when finished!!!!
I assume the bumper was removed in doing repairs and reinstalled. Something doesn't appear right in the seams where it meets the body of the car now. I'll have to bring it back in to have it looked at. There is some kind of glue substance on the car is several places, and a couple of small dings that were not previously there. My car is old I know, but nonetheless, I try to keep it from getting more dings, etc, for resale value. Though my car was dirty when it came it, it certainly was not clean when it came back. It appears someone just sort of sprayed it down, went over it quickly, and called it good. Same for the inside. Though I know this is a courtesy thing (but other companies do it as well), I did think that my car would be cleaned, as an added bonus, and it was a far from good job. I washed it when I came home, because it was still very dirty.
You were awesome! And you did a good job in a few days.
Courteous staff and great job on the repair. Thanks for the clean car and Windows.
Everyone I dealt with was wonderfully helpful and made the experience as painless as possible. Great job!
Friendly team. Job well done. I am really happy.
Joel was fantastic; keeping me calm after the bumper was hit twice in my brand new car!
My car looks and drives as good as new!!! I am very happy with how well I was treated, and you kept me updated along the way so I knew the status at just about any moment!! I have had other experiences with other body shops and they didn't do even half of what your wonderful staff did!!I will definitely be recommending Lacey Collision Center to anyone and everyone who needs auto body work done on their car!!Thank you so much!!!
The body work is flawless and the interior looks brand new. Thank you!
We want to thank you for fixing our baby (Subaru crosstrek). The best customer service we've dealt with. We are very satisfied customers.
Awesome staff and timely professional service, thanks! I'd choose you again!
Vehicle Make : Mini Cooper
Fast service, friendly employees!! Thanks :-)
They were awesome courteous fast inexpensive and just enjoyable environment genuinely great place to get your car fixed highly recommended
Vehicle Make : Volkswagen
Great job on repairs. Back faster that planned. Only bad thing was there were grease spots left inside the car (steering wheel, back seat).
Quality of work was good, but the length of time that it took to get my car completed was somewhat too long.
Outstanding service from start to finish. Lacey Collision Center did a great job in repairing the part that was damaged. They cleaned and waxed it so it looks like a new car. Zach Belman, my estimator, kept me updated and was able to fixed my car right on time. Keep up the good work!
Vehicle Make : Mitsubishi
Outstanding customer service. Very speedy. Highly recommend.
They were great service to my Mazda and the lady were very helpful and thanks again lacey collision
Appears to be fixed properly still concerned about the AWD as lady hit me in the tire pretty hard..Would have appreciated a new tire being installed though.
Vehicle Make : Volkswagen
I LOVE the texts!! Hilarious!! Keep those going! Being without my car was such a pain, but getting the funny little texts made me laugh. Thank you for that!!
The staff processed my repair even when there was a scdule error on my part. Repairs were speedy and they even cleaned the inside of the car and waxed the outside. Very good service.
Next time you vacuum a truck might want to get the extended cab part also. I know it's not required to even vacuum but to do just front not back was kind of disappointment.
Amazing customer service. The repairs done to our truck are great. Thank you so much.
We were quite surprised how efficiently your team completed the necessary work so promptly.
Thank you for your services. Dennis Baxter
Thank you for the great repair job
I had heard of the quality work that Lacey Collision does. I never wanted to know it first hand, but accidents happen and your company was my first choice when my girl needed repaired. I got her back today, and she looks amazing!!! It is as if nothing occurred!! Plus I had a blast chatting and laughing with the gals at the front desk when I picked her up. I am so thankful for the professionalism, courtesy and above all the talented staff who made her look brand new again!!
Please update contact onformation. I never received info that my car was done.
The repair looks incredible. Unable to tell that the vehicle was ever damaged. Customer service was great. I would recommend this company to anyone.
Vehicle Make : Mini Cooper
I'd like to thank the team at Lacey collision that worked on my car and also thank joel and Krystal but on a side note when I went to go pick up my car after business hours it was unlocked
They were very professional and kept us up to date via e-mail. They did forget to replace the inside door panel when we came to pick up the vehicle. But made up for it by doing a wonderful inside detail on the RAV. They took care of the broken glass for us when we were really stressed out and had so many things to do. We would recommend you to other people!
Everyone I interacted with was great. Plenty of communication from you to me. The work looks great too.
Very kind and helpful staff!
Joel and crew did an incredible job on the repair of our vehicle. Communication was great and the quality of repair was top Notch!
Thank you for a job done right!
Even though repairs were delayed by unavoidable circumstances, communication from the staff was excellent, which made the delay a just a minor inconvenience. When I couldn't reach the rental car folks because of a phone problem to arrange for a different vehicle, one of the receptionists walked over and had them call me. Everyone was friendly, helpful, and professional.
I love LCC! Everyone there is so nice and helpful! I've been there a hand full of times and you have never disappointed me! Thank you very much! I will continue to recommend you!
Joel is a great service professional, he took care of my car and made sure it was repaired to perfection. He was also very helpful in giving information about the local area, as I had just moved to Olympia. He made me feel welcome and that quality service to my vehicle really mattered. Thank you! - Evonne
Joel has taken such good care of our family for about 20 years. He is the consummate pro.
I was disappointed with the service I received this time. They forgot to even start the repair work until I called 3 weeks later. For my trouble and inconvenience I got a $5 Starbucks card. Why even bother. An actual apology would have been worth more than $5. I then had to bring my vehicle back because a piece was not secured properly. Another inconvenience.
The detail was unexpected and very appreciated!
Very friendly, professional and will ALWAYS come here for any repairs that are needed!
Thank you for your professionalism at every level. I appreciate supporting business's who do their best, from administrative front desk through estimating, and then communicating when car will be ready. The work done on my car, incuding the wash & vacuum prior to pickup, was and is (both times) always excellent.
Thanks to your whole crew great working with you! Job well done!
Job well done. Great updates informing me on the progress of my car. Great customer service. Would definitely recommend you to others. Thanks for the hard work. Car looks great.
Great customer service. Car looks as good as it did the day I bought it. Thank you.
Everyone courteous and professional. Clean office with great receptionist. Work looked like new bumper. Used this shop before in the past that is why i chose to use them again.
Very well run business with a good team top to bottom. I plan on using Lacey Collision in the future.
The truck is my husbands baby & gift from his wife (me)for after 18 years serving his country in the Army & coming home safe once again .The truck was in a hit & run accident. So it means a lot to us. Don't ever change. You have wonderful, curiosity & professional workmanship team .Their smile & handshakes have the true meaning. Most of all my other half (husband) is smiling again.The first thing he said "I got my baby back. Thank YOU!!!!
In this unfortunate event, Kevin was fantastic to work with. Everything went smoothly from beginning to end with no hassles or worries. You handled everything with the insurance company and I didn't have to do anything. AWESOME SERVICE! Will definitely recommend!
Thanks to all involved with fixing my car!
Always trust Lacey Collision with my cars... Have for decades!
Everyone I worked with was great -- Joel, in particular, was spectacular. I appreciated his thoughtfulness, clear communication, and professionalism.
Once again the team has done an excellent job in repairing the damage. Ain't repair was perfect. I appreciate the fast check in and estimating process by Joel. A special thank you to the front desk staff for staying late on a Friday night to accommodate me in my slow commute from Seattle to pickup the car. Highly recommend LCC.
Very professional and thorough.
Unfortunately we have had to use Lacey Collision several times. My husband usually takes care of the vehicles. When he asked me if everything went well I told him the staff at Lacey Collision is Very Nice and helpful!! He agreed with me and said yes I like them. We will always recommend Lacey Collision. You are the best! :-)
Have, luckily, had very little to do with repair shops in my 67 years. So not much to compare with. BUT, the professionalism, positive and aware care, the clear interest in my satisfaction, a shop full of apparently happy folks...I don't need to know the repair business....any business behaving as do you folks gets an A. Not glad my truck got dented...am glad Pemco aimed me at you guys.
Quick service; Joel answered all my questions; good follow up
Courteous and pleasant experience.
We have used LACEY Auto Repair a total of four times now. We keep going back because of their excellent service and repair work that is totally guaranteed. I would recommend Lacey Auto Repair to everyone!
Thank you for taking care if me so quickly, everything looks great inside and out.
You made me feel very important and made this experince so simple and stress free! Thank you for having such a GREAT TEAM! :-) :-) :-)
My Flex looked beautiful when i picked it up. Thanks for the excellent customer service.
My hitch cover wasn't replaced as stated in the contract and that USAA already paid for. My old crushed one was left on. Other wize I'm very satisfied!
I am very satisfied with both of my expriences at Lacey Collision. Excellent customer service and the car looks like new.
I brought my grandson (5) with me for the estimate and to get the appointment scheduled. The front-end folks were so taken and attentive to him and he certainly felt special!
I appreciated being kept informed via texts on the status of the job. Also, the staff were very helpful and knowledgeable.
Thank you so much job well done !!!
Every one at Lacey collision are very nice too !!
Vehicle Make : Volkswagen
I love that they washed the outside and cleaned the inside of the car.
Thank you for a great job. Quick too..
very friendly and helpful staff. Office and car repair are good workers and thoughtful people. Thank you
Great job, very quick repair. THANKS!
Excellent service from everyone! Polite and professional. Txt updates much appreciated.
Great service!! Excellent communication. Thank you.
Kevin was very informative as to the time line and how long the repairs would take. The front office staff were very friendly and kind helped set up rental car as well
Tim was awesome! He took care of everything and made the experience stress free !
Every step of the way, efficiency, professionalism and personalized service were the order of the day.
Went above and beyond my expectations! Provided a "loaner" vehicle which was extremly helpful! Then when I picked up my vehicle it was washed and vaccumed; I did not expect that for the relativly minor repair I had done. Thank you for a great experience!
It looks great and we were pleased to be able to have the work done in such a speedy time frame.
Truck looks great! Service was spectacular!
Lacey collision was amazing they can't letting me know when the car will be ready and keeping me up-to-date with everything that was going on there an amazing place very respectful they were done and the right amount of time I recommend them to anyone they are amazing !!!
Really appreciated how detail-oriented you are about everything. Everyone I interacted with was just wonderful. Your customer care gets 5 stars!
I appreciate the personal attention I received from paperwork to reminding me to take my sunglasses and garage door opener with me.
Efficient, informative, helpful and on time.
Awesome Staff !!
Customer service,and work quality was,outstanding
Great customer service from beginning to end. Car looks great
Lacey Collision is a highly professional repair facility with extremely high caliber customer service staff. The repairs were high quality and honed to perfection and you have my gratitude, thank you.
Vehicle Make : Mini Cooper
I appreciated the calls from Kevin with updates on my car along with the emails I received.
I spoke with shop and theu know why
Excellent communication throughout the process. Only one problem with the rental reservation but that happens.
The service and quality of work are excellent, but the replacement headlight assembly is heavily chipped and oxidized. I understand used parts are acceptable, but this should be at least as good as the old part.
My paint job has orange peel and you can see where they're still dirt specks in the paint
Fast, friendly service....updated via text each day...and done with repairs 6 days early!
I am so impressed with the service I received. My vehicle was ready in 2 days! !!! Thank you guys!
Great job keep us up to date all the time thank you
Lacey Collision did an outstanding job on my truck and even detailed it afterward
I really liked the text updates so I always knew what was going on with my car. The whole experience was easy and convenient.
Thank you so very much you did a wonderful job looks very nice
Although I received my car a few days after what was originally planned. They were awesome. The front staff was very helpful and polite and my car was incredibly clean. I am really glad I brought my car here.
Things were handled very professionally. Great job done. I liked the texts keeping me informed of the status of my repair. It was completed in the time estimated. Staff was nice to deal with. Especially good job to the painter (my son) he did a great job! Thank you everyone!
Your staff is great! Kevin was personable, he remember who I was and that I was attending college. Verses just another customer in and out.
Your staff was amazing... totally met the timetable that you set would occur. Constant updates via email... you are the "Best of the Best!"
Thank You , your service is impeccable. you completed the work timely and kept us informed of the progress. the car looked felt and smelled brand new.
I have never to any car related service business that provided better service. I will be sure to recommend anyone to Lacey Collison for their auto needs. Thank you for everything!
Vehicle Make : Volkswagen
Enjoyed the professional front staff, estimator, and good worker who did repairs. Good job. Thanks
As always friendly service that was done ahead of the scheduled time. Beautiful work and great communication. Love the new text message updates.
Nice job , done in a timely manner
Great service, very prompt and friendly staff, would recommend to everyone. Very pleased with a job well done on my Chevy truck. Thanks so much...
Was not expecting my car to be cleaned. Very nice surprise!! Staff is super helpful and the process was easy and stress free
Kevin is working to remedy what I'm unsatisfied with he knows my concerns he is very professional and sure all my concerns will be fixed and addressed happy at 90% just that 10 that needs to be remedied
Was a great and easy process.
More than satisfied with the job. Excellent. Plus the extra service of cleaning the inside of car, putting all the loose "stuff", paper towels, etc. into a very neat shopping bag, the courtesy of everyone. Extremely impressing. Thank you very much.
Appreciate the can do attitude and speedy work. Good business relations showing through x 2. Great work from this old Army Major
I always get outstanding service there. Everyone is so friendly and courteous, I will definitely recommend Lacey Collision to all of my friends,
Work was done well & when I noticed a small flaw it was immediately addressed & corrected. Thankyou!
Thanks for a nice job. It looks great!
Everything to the tee...thank you. Great job!
A well run & organized shop
Vehicle Make : Volkswagen
Great service! They kept me up to date, and gave my car back cleaner then they found it.
Truck was done on time and I found the team to be good listeners who gave timely and accurate information when requested
Loved the text updates, quick repairs and courteous staff.
It would have been nice to get an email reminder of when my appointment was. Fortunately Enterprise called to confirm my rental, which was the only reason I remembered my appointment. Otherwise, everything else was great!
I really appreciated the coordination with Hertz rental. I loved the phone and text updates on each phase of the repair and speedy notification about the extra damage that was found and your commitment to restore my Mercedes to it's like new condition.
Great team and your front office staff were courteous and helpful also. I would recommend your company for sure to anyone else dealing with collision repair needs.
Awesome job and went beyond to fix a scratch that was not part of the damage. Great service and I was really impressed with the work. Thanks Lacey Collision.
Very good service and fast also I am very satisfied with the great job you did!
Appreciated the daily updates.
Repair work was excellent
Staff were very congenial and helpful.
Thanks for the good work!
Joel and the team are extremely helpful.
Thank you for keeping us informed throughout the process! Everyone was friendly and professional, Kendra and Kevin are awesome! We will use Lacey Collission for any future repairs!
Just got the car back, looks great and seems to handle fine. Thank you
Cannot say enough about the quality of customer service and delivery of vehicle,
My car looked brand new! I was kept informed every step of the repair, even emailed pictures of progress.
This was not the first time Lacey Collision has serviced our vehicles. I wouldn't dream of letting anyone else do the work! Kudos to Joel and his staff.
Very pleased! The Barry's...Richard and Peggy ????
I'm a return customer because the service and workmanship is top notch!!! Thanks again...Keri
Very professional. Kept me informed every step of the way. The work was impeccable and my car was returned to me in phenomenal shape.
The staff were supportive in all aspects of service. They treated me as though I were the only person needing assistance. My vehicle needed substantial body work that was completed to my complete satisfaction.
This is our second recent repair on two different vehicles. Both times your service has been superb, the jobs well done and the car/truck cleaned and looking like new! Thank you for your great service.
Extremely impressed with customer service, and communication. Made process easy and enjoyable.
I couldn't be more satisfied with Lacey Collision, from the first time I called in, to picking my car up. Kevin was absolutely wonderful at keeping me updated on time frame a and the work looked amazing. Will recommend to family, friends and coworkers and definitely will be back!
Text updates are very helpful, and the staff are very professional and polite, both at Lacey Collision and at Enterpise.
Joel was a absolute pleasure to work with; he kept in touch by phone. My car experienced a side swipe by a falling tree during December 2015 and Joel made it possible so I could at least drive the car legally while waiting to get it in for the work; the tree had sheared off the driver's door rear view mirror - took three appts to get the work all done but it sure was worth it - my car looks great. You guys are definitely #1 in my book and I'll continue to pass that message along. Great job!!
Every thing looks great and done a day ahead of schedule
Really appreciate the consistency with progress updates and feeling like a valued customer. I'm happy my car was in good, reliable hands. Thank you again for the positive experience!
Zach was excellent! Great communication, simple explanations, and even went with me on a test drive so that I could make sure my truck was driving okay. Also, I really appreciate that you guys washed it and cleaned it out for me. That was very nice of you! Thank you for great service and an excellent job taking care of my baby.
Truly enjoyed the communications throughout the scheduled repair. The repair work on our truck looks fabulous! Also really appreciated the detailed cleaning and was very grateful for safe & friendly shuttle service. Thank you!
I have to say when I received the Truck I was completely stunned at how well the truck looked inside and out. The repair work was exceptional. And the detail work on the rest of the vehicle was outstanding major props for cleaning and buffing the truck out. Very satisfied customer.
I can always trust the craftsmanship at Lacey Collision. Never have to worry. Thanks
You kept me informed so I didn't have to keep calling for an update Thganks so much
Every thing looked great & I appreciate all you did for my car it looks great !
Thank you so much !
The staff was very easy to deal with and helpful. The shop crew did a great job on the car and you cannot tell anything had been repaired. When the estimate changed, I was notified and explanation was given clearly! Even though you were the recommended choice by my insurance, I would have no hesitation recommending you in the future!
It was perfect. All of yuor employees were very helpful and friendly. I will recommend your business to anyone needing vehicle repair. Leo Eliason