I was extremely pleased with the service while my car was getting fixed. The lady that helped while I was picking my car up was wonderful! So friendly & had an amazing attitude! Joel was fantastic, he kept me updated on the progress & was really apologetic that it wasn't ready quite when they thought it would be. I have had work done previously on my old car & this service was far above and beyond anything I experienced at that business.
While I hope I don't need work done for a very long time, or ever even! Lacey Collision will definitely get my business every time! Thank you all for being so amazing to work with!
It was easy to do the night drop off and pick up without having to take time off. Text updates were useful.
Great service will use again if needed
Seems great. Took along time due to custom parts for my challenger. But so far so good????????????????
They did an amazing job repairing my "oops". The paint job exceeds factory by a long shot. I will definitely recommend your business to anyone who asks. Thank you!
Always a great job, thanks
Great communication and services from Zach and the whole team. My car looks great. Thank you
Nice work, I have had my car in twice, always appreciate the care!
Great customer service, friendly, felt great knowing my car was in such great hands.
Staff was phenomenal! From the time I dropped my car off until pickup. Text messages are a bonus as well!
The overall experience was great and the fact that I didn't have to worry or stress over anything was also a plus
Staff was extremely friendly and went above and beyond to help me and make sure I had a great experience. My car was even ready the dame day! I'll definitely come back if I ever need another repair.
Did not complete repair prior to pick up. Did not repair scratches/scuff marks on back of trunk that was supposed to be fixed.
I was amazed at the speed in which my 2016 Ram was repaired and returned to me. Your service and reception personnel were a joy to work with and I would recommend Lacey Collision Center to any who needed prompt and professional service. Than You for the level of service in which you provided me. David K
Everyone was so helpful and took such wonderful care in restoring my vehicle. It looks like nothing happened to it at all! Thank you so much everyone!!!
I appreciated the updates and very grateful my car was done early. My car was the cleanest it has been it is the cleanest it has been in years. Very nice to get in for the ride home. Thank you for all your team did, from first contact to last!
My car looks good again. The inside was very clean also. Thank you!
Personnel are very courteous, competent, and knowledgeable. I was impressed to the point that I will discuss work on some classic cars I own.
it was amazing service, I was so happy. Thank you a lot
Thank you for making my car look like new again! I was treated very special by all the staff opening doors and inviting me to have cofffee while I waited! We have lived here in Lacey for 40 years and have always brought our cars and trucks here for any repairs
Once again Zach and the team at Lacey Collision did an outstanding job on my Tundra. Hope not to be back anytime soon but if you need your vehicle fixed look no further. Thanks guys!
You did an amazing job! I can't even tell my car was in an accident, it looked brand new. I will definitely recommend you to family and friends
Very fast and super courteous staff!
Zack is amazing. Great communicator and did awesome work!
Lacey Collision did an excellent job.
I posted on fb how happy I was to get my car back so quickly from Lacey Collision. Thank you
And thanks for the cleaning!
Thank you , Collision team for the great work
Update were greatly appreciated. Front counter staff suoer friendly and courtious
I was impressed with the professionalism from the moment I walked into the door until the day I picked up my car A big shout-out for the person that painted my car,
Professional work and customer focused staff. Awesome!
Fast efficient and quality work.
The service and staff were excellent for me
Vehicle Make : Mitsubishi
Thank you very much for all your help. The constant updates were a great help to help ease the stress. Everything from customer service to commutation to was well met to my satisfaction. Thank you for explaining everything down as well.
Zack Belman, the estimator, was very clear, thorough, and pleasant throughout. The frequent e-mail updates were much appreciated, as were having the car finished sooner than expected and having it returned sparkling clean and good as new.
Customer service was too notch and they kept in touch through the entire process. They finished my car quickly; although they did forget a little detail, but they managed to fix it within minutes with no problems. Great service and great work.
You guys were awesome as anytime I've dealt with you!! Great job!
My car looks amazing. Not only did you fix what needed to be but it was washed and detailed too. When I first got into my car my first thought was "I should get into an accident more often." Then I realized how stup I'd that was. Everyone was wonderful and I was kept well informed. I loved that Enterprise was right next door. I hope that I wI'll never need your services again but if I do I'll return to you.
Zach took the time to explain the estimate for me and addressed the correction needed to the repairs on the spot, eliminating the need for a return visit
Excellent service and my repairs were done in a very timely manner. I really appreciate the clean up of the inside of my car. It was something I didn't expect. Thank you all very much. A great company to do business with.
Joel was incredible. He followed up with me and always made sure I was in the loop as to what Progress was being made. Thank you
Amazing service just simply felt like a family environment
It was completed quickly in the time that I was given. And the job was done great, Can't even tell I was ever hit.
I will definitely pass the word along to others and highly recommend lacey collision. Thankyou again.
Everyone from Lacey Collision was helpful and friendly. The process happenened quickly and I was well informed throughout. My car looks amazing like nothing ever happened and the inside detailing was more than just a quick vacuum. It was a great experience for having to deal with a damaged vehicle. I would definitely go back and recommend to others.
Extremely satisfied with the professionalism of everyone involved to get my vehicle repaired quickly. The repair looks great. A job well done and a big THANK YOU to everyone.
The reception staff is very friendly and attentive, and the repair was finished much quicker than expected. Really appreciated the extra effort the team extended to me to make sure I was completely happy! Am going to recommend this company to my friends!
Excellent communication and very nice people working the front office.
Timeframe to complete work - excellent
Communication - excellent
Customer service - excellent
I am absolutely satisfied
Quick and friendly service. Very satisfied with how my car turned out!
Everything went smooth and on time
Vehicle Make : Volkswagen
Thank you so much!
Everyone was pleasant and helpfull. Thank you for a job well done. I passed that on to the,adjuster as well. Blessings. Lusa
Done very quick and super clean
Finished as initially assessed. Great attitudes. Very helpful. Made it an easy process.
Great job and quick turn round. Thx
Very friendly. Everyone from the front desk, the adjuster, the driver that dropped me off at home. I very much appreciated the quick and easy process to repair my vehicle. Thank you to everyone
I've always received top notch customer service
at Lacey Collision. It starts at the receptionist
counter and continues through the finish product .
Quality service starts at the top.
My experience validates the reason I will continue
using your company & encourage my family
and friends to do the same. Thank you!
The car was delivered FREAKISHLY clean. The car hasn't been that clean since the day I picked it up at the Port. The work was quality, and the best detail job I've ever seen. Thank you!
Please provide both drop off and pick up services.
Excellent, professional and courteous service! Amazing job, my car looks great.
Vehicle Make : Mini Cooper
Thank you so much for a job well done.
Awesome customer service! Very fast turnaround! Very professional from start to finish. I will definitely recommend LCC in the future.
I appreciate the detailed information and that the repairs were completed on time-something of a miracle. My car looks great. Thank you!
Excellent service from lacey collision and enterprise
By far the best experience I could have hoped for!! I brought my car in for minor tear end repair with expectations of my car only to be repaired but when I came in to pick my car up it looked like it was brand new fresh off of the assembly line. I would recommend Lacey Collision to anyone because their work is by far the best I have ever seen!! Thank you!!
Communications was excellent. I appreciated their exact estimate and delivery time.
Very professional team, thank you for everything
All the staff was very friendly and helpful. My car came out cleaner than I have ever kept it. I've had the best experience and would recommend you guys to anyone. I especially loved the text msg updates, they were so cute. Thanks Lacey collision.
Vehicle Make : Mini Cooper
My car looks awesome thank you very much..Wishing you guys a merry Christmas and Happy new year
Great job in fixing my collision damage and that it showed evidence that you were very neat. Thank you.
The process was very easy and the customer service was great. I liked getting the text messages regarding any updates on progress. It saved me having to waste anyone's time calling for updates. Thank you!
I am extremely happy with my service with you guys will use in the future and always refer you to friends
Excellent customer service. Great work on the car looks brand new and the car was finished a week early. Thank you.
When you returned my car it was super clean I have never seen my car that came before it and my car is never dirty. So that's saying a lot because like I said my car is never dirty I've never had drunk and it never had it look bad at all it's very very clean. But when I received it back you guys must have detailed the inside of it because it looks immaculate. That to me is going the extra mile. And I really appreciated getting the text tell me what was going on with my car. I had asked you could have it done by Friday and it seems as though you did everything in your efforts to make that happen and I really appreciate that, considering that I had told you I would be out of town during the weekend and didn't really want to drive a rental car. Your staff is really excellent and very friendly. One of the most professional places I've been to. Thank you for everything that you guys did. I'm very impressed.
You did such a nice job even cleaned my car but you threw away the french fry from the dashboard! That was our lucky car fry he'd been there for 2 years. :) yes we are very classy people lol! All joking aside your service couldn't have been any easier or better. If it comes up I'd recommend your place emphatically. Thanks again. Guess I have to go to McDonalds and buy some fries. :) oh darn!
Great job on all repairs highly recommended
Continue the work your doing and tghe communication open with your communication as you been doing... Thanka God Blessed
Great team, helpful and friendly. Everyone was great!
Car looks great. Job well done !
The only item was the delay due to the USED part (HOOD) not accepting paint.
I view that as the insurance carries issue, with their policy to utilize USED PARTS firsts.
I was completely satisfied, but not absolutely completely satisfied.
Everything can be done better, faster, and cheaper.
Other than that, it's pretty good.
You guys were great! Very fast! Super job. Thank you
Took much longer to fix than originally told. I know the problem was not Lacey Collision's fault but was still not happy about the delay.
Did a great job on my car
This is my second visit. Very professional service.
It is a pleasure to deal with happy professionals. Everything was handled to our satisfaction, thank you very much, your company will be recommended by us. Dave Clark
ALL YOUR STAFF AND FRONT DESK LADIES WERE VERY PROFESSIONAL AND COMPENTENT. give a shout to Joe and Hertz care persons. GREAT WORK ON CAR. THANK YOU ALL
It was a very straight forward and positive experience.
Good communication and I felt that you looked out for my best interests
Appreciated the communication & ease of the whole process. The car cleaning inside and out was a top notch service touch that I was thrilled about!!! Thank you!!!
Thank you for great customer service!
Great Customer Service! Car was finished sooner than expected. I will recommend Lacey Collision to all my friends and family! Thank You!
Repair took longer than expected
I really appreciate the staff at Lacey collision center. My experience working with them was first class! Thank you!
Great customer service. It was an easy process and they got my car done fast. Thank you!
You did an exceptional job. The vehicle came out spottless! The folks manning the front desk were kond, thoughtful and attentive! Bravo folks!
Service was amazing and quicker than expected. Car looks great!
Very friendly, courteous staff. The repair took two days and got me in my car fast. And to my surprise, my car was cleaner inside and out when it was returned. Great service all aroind. More helpful than the insurance company. Shout out to Dawn!. You're awesome!
Courteous, on-time and kept me informed
Everybody that I came in contact there was very nice and helpful.
It is rare to find an organization that completely exceeds your expectations, Lacey Collision Center did that today!
Thank you very much for your professionalism!
I am very satisfied with the incredibly fast service time; just one day to fix and replace the rear bumper. They also cleaned the interior, washed the exterior and fixed some minor dings with paint. Great job!
Vehicle Make : Volkswagen
Your team did a Fabulous job on repairing my car! I would most definitely use Lacey Collision again.
Always good service. Good about keeping customers updated. The ladies upfront are always pleasant and willing to answer any questions
Excellent service and hopefully I wont have to use you again! If so, I'll be back!
My car is whole again and clean. Everyone I dealt with was beyond helpful. You are helping me heal from a tough experience. Thank you.
Really liked the email updates on vehicle. When we picked up vehicle, staff was extremely efficient and informative to get us on our way. Thank you!
Very happy with service! Car looks great & everyone at Lacey Collision was super nice and helpful! Thank you all so much!
Nice job on repairs! Appreciated your professionalism and the super clean car at pickup was a very nice bonus!,
Outstanding job! Super friendly staff, ready to help the moment someone walks in. Compassionate and understanding. Thank you for your dedication to doing a great job, every time!!
The attention I received was outstanding.kevin kept me informed about the status of my car. The front office was super friendly and polite. The car was clean and looks beautiful. I do not know right now if the repair is satisfactory since I just picked it up a few hours ago. It looks good.
Our family has lived in this community since 1971 & Lacey Collison had repaired & painted many our our vehicles. It is the only place we will take our cars. Second to none. They even made sure I got all chafe & bills the four days on the car.(I didn't know was under the seat or in the broken cup holder). It was like receiving back a new car.
Work was completed early and it was well done.
You went past my expectations...thanks
Very happy with the repairs done to my truck thank you
Thank you for the high quality service experience. Everything from the appraisal, working with the insurance company, reserving the rental car, and the repair were done with professionalism. I appreciate the great job by everyone on your team.
I won't take my vehicle anywhere else
I am very pleased with the attention. professionalism, updates received, etc. Thank you very for your excellent work!
Excellent customer service, thank you.
As always fast and efficient service and the work is outstanding.
Good service, and very helpful with setting up the rental car and text updates.
Joel was great he was fast at the estimate and when I had a question he emailed me back as soon as he could to answer me back. I will be taking all my cars for now on if I need work done from an accident. Also I'm recommending all my friends and family. Thank you so much to anyone who worked on the car. I really appreciated that you took time and cleaned my car inside.
Nick and the repair staff did an excellent job on our Ford Edge. Thanks for fixing her back to her original excellent condition!!
Zack was great with excellent customer service as well as the staff. The work done was great and super fast. Even though we wouldn't want anyone to go through an accident we would recommend Lacey Collision Center to anyone who would need them. 100% satisfied!
Jan and Pati Bean
Great service. Completed early and looks wonderful. Thank you! !
excelent service in all areas of my experience
Very happy with repairs to my vehicle. Staff was so helpful as well.
Excellent customer service experience.
The repair was perfect but the detailing of the my car was above and beyond. Thanks
Everything from the beginning, middle, to the end was handled very professional by the team there at Lacey Collision. That also includes my GEICO rep there on site. After having previous work performed at Lacey Collision on another car I own, I knew that I was in the best hands with this vehicle. The work is immaculate and I am very satisfied.
Your staff was very efficient and very courteous. They did a perfect job on my car.
They did a great job communicating the process of the repairs and my car looked great when finished!!!!
I assume the bumper was removed in doing repairs and reinstalled. Something doesn't appear right in the seams where it meets the body of the car now. I'll have to bring it back in to have it looked at. There is some kind of glue substance on the car is several places, and a couple of small dings that were not previously there. My car is old I know, but nonetheless, I try to keep it from getting more dings, etc, for resale value. Though my car was dirty when it came it, it certainly was not clean when it came back. It appears someone just sort of sprayed it down, went over it quickly, and called it good. Same for the inside. Though I know this is a courtesy thing (but other companies do it as well), I did think that my car would be cleaned, as an added bonus, and it was a far from good job. I washed it when I came home, because it was still very dirty.
You were awesome! And you did a good job in a few days.
Courteous staff and great job on the repair. Thanks for the clean car and Windows.
Everyone I dealt with was wonderfully helpful and made the experience as painless as possible. Great job!
Friendly team. Job well done. I am really happy.
Joel was fantastic; keeping me calm after the bumper was hit twice in my brand new car!
My car looks and drives as good as new!!! I am very happy with how well I was treated, and you kept me updated along the way so I knew the status at just about any moment!! I have had other experiences with other body shops and they didn't do even half of what your wonderful staff did!!I will definitely be recommending Lacey Collision Center to anyone and everyone who needs auto body work done on their car!!Thank you so much!!!
The body work is flawless and the interior looks brand new. Thank you!
We want to thank you for fixing our baby (Subaru crosstrek). The best customer service we've dealt with. We are very satisfied customers.
Awesome staff and timely professional service, thanks! I'd choose you again!
Vehicle Make : Mini Cooper
Fast service, friendly employees!! Thanks :-)
They were awesome courteous fast inexpensive and just enjoyable environment genuinely great place to get your car fixed highly recommended
Vehicle Make : Volkswagen
Great job on repairs. Back faster that planned. Only bad thing was there were grease spots left inside the car (steering wheel, back seat).
Quality of work was good, but the length of time that it took to get my car completed was somewhat too long.
Outstanding service from start to finish. Lacey Collision Center did a great job in repairing the part that was damaged. They cleaned and waxed it so it looks like a new car. Zach Belman, my estimator, kept me updated and was able to fixed my car right on time. Keep up the good work!
Vehicle Make : Mitsubishi
Outstanding customer service. Very speedy. Highly recommend.
They were great service to my Mazda and the lady were very helpful and thanks again lacey collision
Appears to be fixed properly still concerned about the AWD as lady hit me in the tire pretty hard..Would have appreciated a new tire being installed though.
Vehicle Make : Volkswagen
I LOVE the texts!! Hilarious!! Keep those going! Being without my car was such a pain, but getting the funny little texts made me laugh. Thank you for that!!
The staff processed my repair even when there was a scdule error on my part. Repairs were speedy and they even cleaned the inside of the car and waxed the outside. Very good service.
Next time you vacuum a truck might want to get the extended cab part also. I know it's not required to even vacuum but to do just front not back was kind of disappointment.
Amazing customer service. The repairs done to our truck are great. Thank you so much.
We were quite surprised how efficiently your team completed the necessary work so promptly.
Thank you for your services. Dennis Baxter
Thank you for the great repair job
I had heard of the quality work that Lacey Collision does. I never wanted to know it first hand, but accidents happen and your company was my first choice when my girl needed repaired. I got her back today, and she looks amazing!!! It is as if nothing occurred!! Plus I had a blast chatting and laughing with the gals at the front desk when I picked her up. I am so thankful for the professionalism, courtesy and above all the talented staff who made her look brand new again!!
Please update contact onformation. I never received info that my car was done.
The repair looks incredible. Unable to tell that the vehicle was ever damaged. Customer service was great. I would recommend this company to anyone.
Vehicle Make : Mini Cooper
I'd like to thank the team at Lacey collision that worked on my car and also thank joel and Krystal but on a side note when I went to go pick up my car after business hours it was unlocked
They were very professional and kept us up to date via e-mail. They did forget to replace the inside door panel when we came to pick up the vehicle. But made up for it by doing a wonderful inside detail on the RAV. They took care of the broken glass for us when we were really stressed out and had so many things to do. We would recommend you to other people!
Everyone I interacted with was great. Plenty of communication from you to me. The work looks great too.
Very kind and helpful staff!
Joel and crew did an incredible job on the repair of our vehicle. Communication was great and the quality of repair was top Notch!
Thank you for a job done right!
Even though repairs were delayed by unavoidable circumstances, communication from the staff was excellent, which made the delay a just a minor inconvenience. When I couldn't reach the rental car folks because of a phone problem to arrange for a different vehicle, one of the receptionists walked over and had them call me. Everyone was friendly, helpful, and professional.
I love LCC! Everyone there is so nice and helpful! I've been there a hand full of times and you have never disappointed me! Thank you very much! I will continue to recommend you!
Joel is a great service professional, he took care of my car and made sure it was repaired to perfection. He was also very helpful in giving information about the local area, as I had just moved to Olympia. He made me feel welcome and that quality service to my vehicle really mattered. Thank you! - Evonne
Joel has taken such good care of our family for about 20 years. He is the consummate pro.
I was disappointed with the service I received this time. They forgot to even start the repair work until I called 3 weeks later. For my trouble and inconvenience I got a $5 Starbucks card. Why even bother. An actual apology would have been worth more than $5. I then had to bring my vehicle back because a piece was not secured properly. Another inconvenience.
The detail was unexpected and very appreciated!
Very friendly, professional and will ALWAYS come here for any repairs that are needed!
Thank you for your professionalism at every level. I appreciate supporting business's who do their best, from administrative front desk through estimating, and then communicating when car will be ready. The work done on my car, incuding the wash & vacuum prior to pickup, was and is (both times) always excellent.
Thanks to your whole crew great working with you! Job well done!
Job well done. Great updates informing me on the progress of my car. Great customer service. Would definitely recommend you to others. Thanks for the hard work. Car looks great.
Great customer service. Car looks as good as it did the day I bought it. Thank you.
Everyone courteous and professional. Clean office with great receptionist. Work looked like new bumper. Used this shop before in the past that is why i chose to use them again.
Very well run business with a good team top to bottom. I plan on using Lacey Collision in the future.
The truck is my husbands baby & gift from his wife (me)for after 18 years serving his country in the Army & coming home safe once again .The truck was in a hit & run accident. So it means a lot to us. Don't ever change. You have wonderful, curiosity & professional workmanship team .Their smile & handshakes have the true meaning. Most of all my other half (husband) is smiling again.The first thing he said "I got my baby back. Thank YOU!!!!
In this unfortunate event, Kevin was fantastic to work with. Everything went smoothly from beginning to end with no hassles or worries. You handled everything with the insurance company and I didn't have to do anything. AWESOME SERVICE! Will definitely recommend!
Thanks to all involved with fixing my car!
Always trust Lacey Collision with my cars... Have for decades!
Everyone I worked with was great -- Joel, in particular, was spectacular. I appreciated his thoughtfulness, clear communication, and professionalism.
Once again the team has done an excellent job in repairing the damage. Ain't repair was perfect. I appreciate the fast check in and estimating process by Joel. A special thank you to the front desk staff for staying late on a Friday night to accommodate me in my slow commute from Seattle to pickup the car. Highly recommend LCC.