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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 1251 reviews 77%
4 star 237 reviews 15%
3 star 36 reviews 2%
2 star 54 reviews 3%
1 star 46 reviews 3%
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(All Vehicle Makes)
Micah S.
Vehicle Make : Volkswagen
5 out of 5
2/4/2024
Your front desk staff is one of the most upbeat, helpful, and friendly group I've ever experienced. Each time I came in they were equally cheerful and were a perfect representation for your business. Very impressive
Kathi R.
Vehicle Make : Ford
5 out of 5
1/27/2024
Excellent customer service.
Susheel S.
Vehicle Make : Mercedes-Benz
5 out of 5
1/25/2024
thank you for taking care of my car. great people to connect with.
George R.
Vehicle Make : Toyota
4 out of 5
1/22/2024
Excellent job and returned several days earlier than projected.
Lynn &.
Vehicle Make : Kia
4 out of 5
1/20/2024
In for oil change. Forgot you do not include safety check, fluid fill upstairs and tire rotation. I am spoiled by my dealer, Toyota of Olympia. The additional $48 is well worth the piece of mind that all is serviced and Safe. I will try to remember to request next time for my wife's ZKIA. Cheers, Lynn Marvin
Sherry C.
Vehicle Make : Ford
5 out of 5
1/1/2024
Lacey Collision is a great place to do business. The customer service desk polite and helpful. Extremely happy with the service and repair.
Teri G.
Vehicle Make : Ford
5 out of 5
12/21/2023
Always GREAT service
Ronnie P.
Vehicle Make : Honda
4 out of 5
12/17/2023
Very nice work, can’t even tell it was ever in accident. I was told that you ordered a AWD sticker for the back of the car, haven’t heard anything on that which would complete everything.
Olga V.
Vehicle Make : Subaru
2 out of 5
12/10/2023
Communication should have been better.
Rick D.
Vehicle Make : GMC
5 out of 5
12/8/2023
Thanks
Lewey K.
Vehicle Make : Toyota
3 out of 5
12/2/2023
???
Gerald D.
Vehicle Make : Toyota
4 out of 5
12/2/2023
The staff at Lacey Collision is SUPERIOR in every aspect.
Melissa G.
Vehicle Make : GMC
3 out of 5
11/19/2023
Very efficient, work done well and happy with my estimate being less than one other. Plus as soon as I told the estimator let’s do it, he called the supplier and secured the only GMC running board for my Denali they had in stock.
Lee W.
Vehicle Make : Toyota
4 out of 5
11/19/2023
Glad you found other needed repairs not originally found by progressive. Very thorough, nice!
Glenn G.
Vehicle Make : Toyota
5 out of 5
11/19/2023
your firm offers excellent customer service. body work was more than satisfactory.
Joe H.
Vehicle Make : Kia
2 out of 5
11/16/2023
Overall, it was a solid experience. However, I had 2 claims on my car and someone at the front desk divulged that to an insurance rep without my permission, which created an issue for me as tgat rep immediately contacted me concerning the other claim, which they should not have known about. I specifically asked that that information not be shared to Nick. Nick dod a great job handling my claims. I'm hoping there will be no issues with the insurance claim I have due to the information being shared.
Glenn W.
Vehicle Make : Ford
2 out of 5
11/16/2023
TOOK TOO LONG AND THEN THERE WAS MORE DAMAGE THAT I BELIEVE WAS MISSED WHEN DOING THE ORIGINAL WORK RESULTING TO US HAVING TO HAVE THE CAR TOWED IN AGAIN AND MORE CHARGED TO OUR INSURANCE COMPANY AND WERE TOLD THAT WE DAMAGED THE CAR.
Henry D.
Vehicle Make : Toyota
5 out of 5
11/13/2023
Glad to have my car back as good as new.
Ted C.
Vehicle Make : Jeep
5 out of 5
11/5/2023
Jon did an outstanding job even when things were out of his control. He kept me informed all along the process. The work from the shop and attention to details is great.
Keiko D.
Vehicle Make : Nissan
4 out of 5
10/22/2023
Everything has been done wonderfully. Highly recommend!

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