No suggested improvements as the quality of communication, status updates and supporting the payment/pick-up process was impeccable! Thank you, Jim
Very efficient on letting me know step by step on how my vehicle was doing the process it was going through. I couldn't have asked for a more professional job
Very Satisfied! Ecstatic that it was done early!!!
They did a wonderful job on my car
Excellent customer service all around; from beginning to end! Great communication, efficient turn around, and quality work. My car looks new. Thanks fix auto!
Excellent service with compassionate and patient
Mgr Andre was over and above professional
Sympathetic a d patient in answering all my
Question s. thank you all
Mrs M Delaney
Really good service and the folks there worked with me and my timeline requirements. Never had such a great experience with any auto repair facility. Thank-you all.
This was the best experience I ever had getting my car fixed.
The people working their were organized and professional and very kind. I was explained everything clearly. I received my rental car and everything went so smoothly. I loved my rental car !! I was out and back to work with in 30 min. I want to think everyone for making this experience so delightful. They are all wonderful at their jobs.
I will go here when ever I need work on my car again.
Thank you, Deborah L
The entire process was smooth, quick, and friendly.
I'm very satisfied with the service and I am highly recommend your company to all my friends...The service is excellent and the lady in front desk is very professional and friendly....I give your company ????????????????????????????????????????????????????????????????????????????????Thank you for excellent service Julio D
This is my second time having my vehicle serviced here after being rear ended and like my first time here it was absolutely exceptional. The team here was courteous, polite, and flexible. Johanna, my contact person for this entire process was great and kept me up to date each phase of the repair. The person you guys have who repaired my bumper is a magician I it looks spotless.
Ps. I wished it was opened on weekends again or half day on Saturdays.
Quede muy satisfecho con el trabajo que isieron con mi auto grasias
Thank you so much you guys did an awesome job on my car
Made my Corolla feel like a Ferrari!! Would definitley come back to this shop if I ever find myself in the same situation. Thanks Nick...you are awesome.
I was so impressed, that I'm considering taking in my other car for minor body work!
Everyone is so nice and so professional! Our truck looks great by the way!!!
The updates were appreciated to know everything was on track. hpapy with the results as well.
Excellent service, friendly, and very professional. This place has a very positive atmosphere.
I would definitely refer this place to my friends and family.
Thank you very much again.
You are the best bodyshop in the Bay Area. The people working there are the best. Thank you
The service is great. Thank you for your efforts to get my car repaired.
It was confusing in understanding the 2 different figures for the realignment at first. I am pleased with the outcome of it all and your connection with Enterprise in making transportation not a hassle.
The entire team was involved from drip off to pick up! The gentleman who was assigned to my file (I think his name started with a J) was awesome! The easiest most seamless process I have ever been through when dealing with my car! Very satisfied and would recommend to anyone
Several delays. I realize not all of this is under your control, but the last one clearly was error on your part. My overall impression was not one of timely or careful work. Extensive delay in the estimate for the work didn't help that either
I can see two dots of paintings on the doors & slight mis alignment of door and fender.
there's only one thing that i am not happy about car rental agency. I got a called from car rental after it returned 3 days. the reason is at the passenger side door has a scratch. i don't understand the car was returned with a check out from one of the Fix auto person without any damaged. this i will report to my Geico then let them know.But any way the job done very well i am happy about the shop.
They ordered the parts and fixed my car within a day. Also they provided me with shuttle service to my work place. The service was very professional. Staff are very friendly.
I liked the way i was approached with sugestions on repairs other than what was insurance related. The quick service and quality of the job. Overal was highly satisfied with the service and will be my future place of service.
Just a beautiful job which makes the Yukon look like a showroom vehicle.
everything was very well organized and the lady at the front desk was very helpful and courteous. I got the car one day before promised date and time.
Great staff of people !!!
highly satisfied!thumbs up! Everybody friendly and we are updated, well informed on what's going on that is why we love fix auto! Best customer service ever!excelent in everything! Keep it up!
Great job. That is why I picked this place when AAA asked me if I prefer a body shop
Friendly staff in person and via phone. Only suggestion is keeping up to date with sending out update emails on progress of car. I really like that system and wish there was a little more communication as far as the postponement of the pick up date. Other than that, great work was done on my car and I appreciate the work and efforts! Thanks Fix Auto!
Excellent customer service
Vehicle Make : Land Rover
As soon as I brought my car home I had a flat tire and one of the screw from car that one was stuck in my tire and had flat tire. I know that screw came from your garage and from one of your automobile. Because of your carelessness I had to suffer. It was automobile screw with washer in it, so that destroyed my tire. As soon as I came half way from your place and found tire pressure sign in my car. By the time I was home air was coming out and found big screw in the tire completely visible.
Job well done!
thank you fot your quick and carefree service. the car looks very nice after you folks fixed the rear bumper. thanks again, jose
Great service and very communicative.
I can't remember everyone names that I came into contact with but they all were very helpful and polite. When I picked up my car, I was surprised to hear they were finishing washing my car. That was a nice surprise. It is nice to know that even with a name change, that the quality and professionalism wasn't effected. Thanks for the great job. Lorie Z
Vehicle Make : Volkswagen
FixAuto did an awesome job. I couldn't see any signs of the damage after the fixed it. Also service was very good. Joanna was at reception was very helpful !
It was a pleasure to work with Andrei. He was very thorough and went above and beyond with his service. All in all, just a pleasant young man!
Vehicle Make : Volkswagen
Very quick and efficient service.
Vehicle Make : Mini Cooper
The service was great. However, on the date of my pickup, I was told my car would be ready at 3:30 pm and at 3:30 i got a call saying its going to take 2 more days. I was already outside the shop by then. It would be great if you could inform in advance
Thank you for an outstanding service. I appreciate all the emails and phone calls to keep us updated with the status of the car. Amazing service and hassle free. Best experience so far.
Marvelous! Good job. We will recommend you to our friends.
Thank you for the service you performed on my vehicle. Excellent job.
****. They did not install the rear bumper correctly - not flush with the car. They said that the bracket is OEM so they have to order the bracket from Toyota and I have to bring the car back to get it done.
2. They work on the rear bumper and I do have a few crash before this accident but they did not even touch it with the paint.
3. After they put the new bracket there is a few crashes on the rear bumper where they tried to push it back. I am tired and really need the car so I just let it go.
4. Their quality of work is not good, with the amount they charge the insurance 2350.00 I can have the new rear bumper installed from other body shop.
I am not recommend this place to my friends or family members.
EXPERT repair and craftanship! GREAT communication! EASY to work with!
Repair Associates were terrific and very helpful.
They even cleaned the car when they finished.
The job was not up to the standards I was used to from this location. Part missing and no explanation left side is different from right side.
Amazing experience over all. In and out. Everyone I talked to was friendly and professional. I will totally recommend Fix Auto to anyone needing body work. You guys rock!
Very Friendly Staff
Always updated on progress
On time delivery
Nice clean car
I couldn't be more pleased
job was done in the well Manor they took care of me right away they let me know every day how far they were getting with the work being done on my car definitely would take my car back there again
Had to go back to get minor detail fixed.
Wow !! Very professional.attentive.. im just.delight with the service.and worked done. Done thanks
Every time I come to fix auto I know you will do an excellent job repairing the car and making sure everything is taken care of. Thank you so much for your exceptional expertise and service. It is always a pleasure working with the fix auto team. I recommend you to everyone!
Very unprofessional company
Vehicle Make : Mitsubishi
Awesome service! Would recommend to others
Thanks, car looks new again.
The car needs to go back to fix it. There is something wrong
Outstanding professionalism in all aspects.
On time on budget. Excellent personal service.
Wife says to note that we will refer.
Outstanding, stress-free service.
Julian was very helpful and professional. I appreciate his help.
Everyone at Fix Auto was great. The communications were clear and pleasant, very professional. And, I felt like the people who I spoke with at Fix Auto really cared and were intelligent.
Andre was star spangled awesome. Terrific customer service, follow through, customer touch, extremely professional service. I was very impressed.
I greatly appreciated the coordination between Fix Auto, Geico and Enterprise- it was seamless and took away any headache that I might have had otherwise. Thank you for the well designed and customer-focused process!
I still have a small dent on my vehilce and wheel wells. This was pointed out during the inspection and i was notified they would be repaired. This did not happen.
This is the worst place ever...I will tell everyone and stop them to take their car there..
Thank you for the great service!
Had to bring car back to shop
Excellent service. Great communication updates on car repair status. Clean shop at a good location.
Love your shop, your high standard of work, and your ability to deliver. However, it looks like maybe a final inspection wasn't quite completed. My driver's door does not fit as it should and allows a lot of wind noise in. I'll have to have it adjusted.
Other than that, yes, I am completely satisfied!
I just wrote a separate e-mail on this subject. There is a piece obviously missing from the left side of the new bumper. It exists on the right and not the left. Why would your shop say the car is ready to be picked up with a hole in the bumper? Not happy :(. My 17 year old son picked the car up yesterday and didn't take the time to look over the work. I just saw the hole this morning.
The staff were really friendly, the whole process was smooth and the repair is awesome. It's like a brand new bumper! If I ever run into a situation where I'd have to do this all over again (knocking on wood), I'd definitely choose the same shop.
Great customer service. I love how I get informed on what's going on with the repair process of my car. The employees are great.
Fast work. Great and dependable service.
The customer service was very good!
Thank you for to fix my car.
I am grateful for your immediate response.
I am very completely with fix auto they did a very good job
Great job! Courteous service, clear explanations, good estimate of days to complete service & being updated on progress, finished as promised.
Convenient for car rental,
Good GEICO rep is onsite!
Thank you very much!
Best experience I've had at a auto body shop. Everyone was super nice and professional. I will be bringing my car here for future repairs.
Excellent job and I received texts for every update to keep me informed.
I would recommend ur place to my friends and others people.
I may bring my car to fix other parts in the near future. The paint is well blend with my old color of my car.
Good job well done!
thank you everyone!
you all did an amazing job and were all very nice. My truck looks awesome!! thank you!
I'm a returning customer and appreciate the quick service and quality of care provided. The car wash and interior wipe down upon completion of my car is also much appreciated.
I've also recommended my brother to Fix Auto and his truck turned out great!
All was completely satisfied with Fix Auto.
Great experience. Really friendly and helpful people.
Thank you... I'll look forward to the call
Fast and courteous service. Grateful that Geico sent me here! Thanks!
I am a regular customer, I've allwYs bbeen fully satisfied with work done at this shop.
Appreciate the text message updates, very good communication. Front desk team is very friendly and professional
Very good customer service. Just one thing to improve: your business is too busy. It is a good problem for the shop but can make customers wait for too long time to get the car in and to complete the order and repair.
Thank you to Will for keeping me informed. So far, everything is great on my Rav4.
Very good customer service and excellent communication.
Convenient, repair status always updated, good job.
This is the 3rd time you have worked on a car for me and Richard and your team have always come through with a good product. Thanks and most importantly my wife is happy.
Awesome, caring, and quick service. They make everything do simple and handle everything for you!
Vehicle Make : Mini Cooper
Everything was great with the exception of the initial estimation of how long the work would take to be completed. I don't mind how long it took. It just would've been better if I was told earlier. :)
Had to wait for my car when I arrived for the time they said if would be ready and the bumper was missing few mounting clips had to wait for them to put in the missing parts which also lead to more waiting
Job looks good - time will tell how good it was
Whoever worked on my car did not show care or attention to detail. When I was there to pick up car, the passenger rear view mirror cover was not replaced; the wide trim in the front passenger door was loose and removable (they forgot to double back tape it); the trunk and glove box was very dusty. When I got home, I also noticed the top edge of the windshield was exposed; the side trims in both left and right if the windshield was not placed in properly. Very sloppy job. I don't have any trust in your shop. I left a phone message on the items I found when I got home. I don't think you have people that care before you release the car back to a customer.
My experience with Fix Auto Shop is okay..but I encountered some problems with my car.
Here are some of the problems:
Fog lights not working
Rubber on side of the windshield peeled off
Thank you very much for the excelente job on my car. Congratulation for the Expertise on repair cars.
If you have to get into an auto accident to experience the wonderful service with Fix auto, it was totally worth it. The people at Fux were so nice and courteous. I love the text updates. I had nothing to worry about. It was a very pleasant experience. I will certainly recommend you to my family and friends.
Very awesome customer service also like the text updates
You had an excellent job fixing my Santa Fe . I really appreciate the way you updated about my car.Thank you so much for the job well done.
Great job delivering the car on time and super clean! car feels like new again..
I think these guys do it right! From beginning to end! Will recommend them to everyone! Love Steve!
Excellent customer service!
Your receptonist is rude looks like she don't have patience to answer some questions
Thank you for communicating with me about he progress of my car! Everyone was super nice and efficient!! Thank you for the great work!
Quick service. A job well done
Great service and quality work as always.
Honestly I have much to say except that everything was great. Thank you!
Staff were helpful . Thank you for listening to your customer.
Even though I was satisfied, it all was made more confusing by the involvement and communication with at least 4 employees about the work to be done, cost, and payment. It would have been better to have had Steve springer all the way through. Keep it to **** or 2 contacts if possible.
Every one is very nice and great service
Fix Auto did a really good job on matching the paint with the color of my car. The only thing was the interior of my car was dirty and there was some material that was left on my rear bumper that I had to come back to have them clean it up. At first we thought it was a scratch that I didn't see in the beginning when I dropped off my vehicle, but it ended up being something else that was buffed off and looked fine afterward. I was totally honest that I'm aware of the other bumps and scratches on the bumper, but not that scratch like mark and I suggested we look at the photos that was taken prior to the service. They did mention my car was dirty when I brought it in so we may have not seen it, but there was no hesitation for them to take a look. Good thing it worked out at the end. The only suggestion I would make is for them to make sure the car is clean before returning the vehicle to avoid running into problems like this. You never know if they will become difficult customers. But other than that, nice job on the paint.
The team was amazing answering all my questions and thoroughly going over my car before and after my car was in the shop. They finished early and dos a fantastic job. It looks good as new :) unbelievably happy with the FixAuto team and will be recommending them to others!!
I am more than happy with my car repairs and the fantastic service! They even cleaned my headlights that had yellowing, my car looks new again. I will recommend Fix Auto San Jose to others and will call on them again if I need autobody service. Thank you very much..extremely happy!
Your communication via phone and emails was fantastic! Plus going the extra mile and collecting me not during normal shuttle hours! Thank you
There is nothing that I would change, it was the best experience I've had.
Excellent communication and total experience
Communication was great and very accommodating with timing of drop off and pick up.
Steve and everyone was very professional and kept me up to date through the entire process
The entire team of Fix It Auto provided excellent customer service from the time we bought in our auto for repairs until we picked it up. I also appreciated the updates of the repair process that was given to me (texts, emails, and phone calls). I will highly recommend this company to anyone needing collision repairs.
Fix auto wasn't expecting so much more damage when they opened my hood. I wasn't either. They worked with me to to make sure they got me in my car as quick as possible and doing outstanding customer service all the way from dropping me off at the airport to picking me back up and putting me into a rental at a great rate. All hands on deck with my car and had me back in it in a jiffy. I would recommend them to anyone that needs their car fixed and back on the road. Thank you again for such a seamless and outstanding in customer service experience.
Good job and excellent customer services!
Superior service! I was kept informed of the status of the repairs at all times.
A BIG thanks to all that worked on my car! Steve, you kept me in the loop about all details and with all that I had going on, communication was deeply appreciated!! Two thumbs up in my book!
Fix Auto has been a pleasure to work with. They keep me up to date on the status and condition of my car via text messages which is a relief knowing they are taking good care of my car. Thanks Fix Auto!
Everything went well. They have a very courteous staff and highly professional!
I appreciate the text message updates and phone calls. The staff was always very friendly and helpful. This is my second time at Fix Auto and I have been completely satisfied with the repair and customer service both times.
I want to say thank you to Dave for keeping me informed during the process. He is very helpful and I really appreciate it.
Did a good job on fixing my car and i will greatly appreciate the information that i am getting from day **** till they finished my car. Thank you for a great job!!
Outstanding customer service and technician.
It was easy, quick and Fix Auto kept me informed on the progress through out.
I will recommend you to all our friends you did a great job!
I was impressed with the level of customer service. Communication as to status of my car was exceptional. I appreciate being told the ongoing status of my car repairs. All people I dealt with were helpful and friendly. Thanks you for your great customer service.
(The car looks great too!!)
Would highly recommend to ALL!!
Becky was GREAT!!!
Dan was GREAT and he even helped me get a vehicle that was the same as what I took in to get fixed so I can go out of town!!
I've used them twice & they were awesome both times. Expert, professional, quick, friendly!! I highly recommend Them! Couldn't be happier! Gloria, Mary, Dave, everyone was great! Thank you all!
I like the work you guys did thanks
I will recomend your shop to my friend n to other people I know tell them the good job u done
Dave did an excellent job communicating the progress on my car. I appreciated the text updates as well. Very friendly office staff too!
I'm very happy for all the job
Absolutely satisfied, employees are very approachable kind
Very helpful,and friendly. Keep up the good work. I salute you!
Truck looks great! Done in a timely fashion! Thanks
Amazing they kept me updated with everything you all the girls there Becky everyone from the front desk on to enterprise were awesome
Friendly and helpful staff. Good communication.
You guys rock. The most positively communicative car care company I have ever worked with. Nice job!
My front bumper is a completely different color than the hood, also my front bumper barely fits on the car and there is paint bubbling on the bumper. Also the bumper that was put on my car was an extremely cheap plastic material and is absolutely nothing like the original bumper that was on my car prior to accident.
Vehicle Make : Mitsubishi
They updated me everyday and the car was fixed pretty fast after they got the part for my car. Amazing service!!!
My key fobs no longer work since repairs. Also window will reverse upon closing like there is an alignment issue
Vehicle Make : Mitsubishi
Every staff member we worked with was very knowledgeable and clear about the process. Our van needed an extra part. All contact with us was honest and patient. We appreciate your time to explain things and the professionalism of the whole process. Thank you.
Great work. On time. Couldn't be better.
The work that Fix Auto has done was very nice. They made my car look brand new.
Thank you for keeping me up to date as the repairs were being done
I was completely satisfied and very happy with the service. I was kept informed about the status of my car to completion date. Most of all, my car looks great! You did an awesome job! And you even cleaned it for me. Thank you Fix for making the experience very easy for me.
Very professional and friendly experience. Work done was excellent - highly recommended !
Geico totaled my TBird it was not repaired for me
Robert was great at keeping me informed every step as my vehicle was being prepared. Car was delivered on time as promised and looked like new.
I'm absolutely satisfied with the service that you all provide to your customer. It was a fast service and I appreciate it. Thanks
Everyone provided excellent service to my vehicle. From Becky Herrera to the GEICO rep, to the receptionist. My car was like brand new, and they even washed the exterior of my car and vacuumed the inside! And repair was extremely fast too. The enterprise rep was very nice too. He helped me move my car seats to the rental, and was gracious when i decided to cancel my rental. My Nissan Rogue and I thank you!
Efficiency and excellent customer service
Fix Auto did a very, very nice job on my auto repair.
I am very pleased.
I am a very picky person when it comes to paint jobs on cars. I nit pick every little detail. At Fix Auto San jose I was pretty pleased with the work they have done. It's not perfect, but nothing will be perfect unless done through factory. I will say I am very satisfied and would highly recommend Fix Auto san jose to any one of my family or friends. Thank you for the constant live updates and the timely manner it was done in.
Paint job on my Lexus was not done correctly, and now it must be redone.