I will wait to express my comments in a phone call.
My vehicle has been in the shop for over 3 weeks and I only recieved **** phone call for an update. I have not picked up my vehicle yet I recieved a message stating that I did! The lack of communication created a ridiculous amount of undue stress
The car was not close after service it’s was dusty.,,,
I wish I can give you a good service but I cannot. The repair isn’t good. In fact it is a very poor assembly work. I am very disappointed. Almost like your staff doesn’t care to do a proper work. Will not recommend this place for this expo.
Took 26 days instead of 6 days shop employees were bery rude.geico was not happy with actions or lack of.
Ourisman insisted beginning work on my car without determining if parts were available. Because of this, a ****-week repair took over ****-month
On my visual inspection the quality of work is excellent; I am most satified with my overall experience at Ourisman Collision.
pessimistic customer service
There is a sticky surface left on my car upon pickup. The total repair time was longer than normal, as the insurance company only paid for one week but the total repair time was more than 17 days, which left me rePo
Vehicle Make : Mercedes Benz
You are a very professional, skilled team. Thank you. And my car loves you too!
Thanks for the good team work take care.
I went to pick up my car around 6:30, got it back and I noticed my whole door handle was scratched . I called back to the number who has called me and asked for Mike the guy who was dealing with the car . Someone else answered and told me they couldn’t do anything about it , to bring it back tomorrow because Mike has left for the day ..
Yes i am satisfied... finished one day early
My vehicle was repaired quickly and I was very happy to receive it back in great condition. I appreciated the daily text updates that kept me informed of the repair status. I was given excellent customer service by Bob, Mike and my Geico representative Jonathan.
had to deal with numerous delays on the completion date everyday for a week
The collision team did a wonderful job repairing my car. The team was very professional and organized. They did an amazing job with keeping me updated and my car repaired in a timely manner. Thank You so much!
Well organized system great customer service and kept me informed of progress via txt messages
Much appreciation to Jon Frank for rushing the completion, ie car wash in order for me to pickup my car on my schedule
Could have checked tire air pressure. Otherwise all good